OpenScape CP110 User Manual Download Page 5

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Contents

Important information . . . . . . . . . . . . . . . . . . . . . . 3

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product support on the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

License information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General information . . . . . . . . . . . . . . . . . . . . . . . . 9

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Icons used in the manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Selecting and confirming the required option . . . . . . . . . . . . . . . . . . . . . . . . 10

Setting the required option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting to know the OpenScape Desk Phone CP110 . 12

The user interface of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mute key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Settings and functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Place your cables through the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . 20

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting the display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adjusting the ringer tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adjusting the attention ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . . . . . . . . . 22

Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Preventing and allowing call waiting (automatic camp-on) . . . . . . . . . . . . . . . 23

Call waiting tone on/off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Door opener. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Configuring a speed-dial key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Summary of Contents for CP110

Page 1: ...Unify OpenScape Desk Phone CP Atos Unify OpenScape Desk Phone CP110 Atos Unify OpenScape Business User Guide HFA A31003 C1000 U133 01 7619 ...

Page 2: ... Unify Software and Solutions GmbH Co KG 02 2022 All rights reserved Reference No A31003 C1000 U133 01 7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective charact...

Page 3: ...e CE marking invalid The compliance of the equipment according to EU directives is confirmed by the CE mark This Declaration of Conformity and where applicable ot her existing declarations of conformity as well as further information on re gulations that restrict the usage of substances or affect the declaration of substances used in products can be found in the Unify Expert WIKI at http wiki unif...

Page 4: ...Internet at http www unify com Technical notes current information about firmware updates frequently asked ques tions and lots more can be found on the Internet at http wiki unify com License information More information about the EULA and Open Source licenses you can find on the Web interface section Licenses page 94 ...

Page 5: ... Display 14 Idle mode 14 Programmable function keys 15 Dialpad 15 Navigation keys 16 Mailbox 16 Messages 16 Voicemail 16 Mute key 17 Caller List 17 Settings and functions 18 Ports on the underside of the phone 18 Using network ports more efficiently 19 Place your cables through the stand 19 Telephone settings 20 Display 20 Setting contrast 20 Setting the display language 20 Audio 21 Adjusting the ...

Page 6: ...dset connected 36 Redialing a number 36 Using the caller list 37 Calling a subscriber from the internal system phonebook 38 Making calls using system speed dial numbers 39 Dialing with speed dial keys 39 Talking to your colleague with a speaker call 39 Automatic connection setup hotline 40 Sending a message 40 Leaving an absence text 42 Deleting absence text 42 Assigning a phone number not for U S...

Page 7: ...rb on and off 67 Caller ID suppression 68 Locking the telephone to prevent unauthorized use 68 Locking another telephone to prevent unauthorized use 69 Saving your PIN code 69 User password 70 Changing the password 70 Other settings and functions 71 Call charges 71 Displaying call charges not for U S 71 Displaying call charges for another telephone not for U S 72 Dialing with call charge assignmen...

Page 8: ... Web interface WBM 93 General 93 Launching the web interface 93 Administrator Settings 93 User Pages 94 Licenses 94 User menu 94 Fixing problems 95 Responding to error messages 95 Troubleshooting 95 Repair and recycling concept extending performance ca pability 97 Recycling and disposal of equipment in the OpenScape Desk Phone family 97 Repair reliability and spare part supply 98 Extending perform...

Page 9: ...plied with to avoid operating errors and ensure optimum use of your telephone This document contains general descriptions of the technical options which may not always be available in individual cases If a particular function on your phone is not available to you as described then it cannot be configured for you and your phone please contact your Administrator Icons used in the manual Tips Indicat...

Page 10: ... the left or right side µ Select an option in the menu or in lists using the navigation keys The required option is selected Confirm selected option Condensed illustration in the user guide Press keys on the left or right side Select and confirm the option shown e g display contrast Setting the required option Required operating steps with display text The current value of the option will be displ...

Page 11: ... your communication platform can be obtai ned from your Administrator Please have this information ready when you contact our service de partment regarding faults or problems with the product Speakerphone quality and display legibility To ensure good speakerphone quality the area in front of the micro phone front right should be kept clear The optimum speakerphone distance is 50 cm Proceed as foll...

Page 12: ...Phone CP110 Getting to know the OpenScape Desk Phone CP110 The following sections describe the most frequently used controls and displays The user interface of the phone 1 3 2 4 7 6 5 Release Redial Caller L 13 53 4988700731631 Wed 02 03 22 ...

Page 13: ...ou can use the navigation keys to navigate conveniently through the vari ous phone functions applications and configuration menus 7 Use the function keys to launch the following functions the mailbox key retrieves text messages and voicemail the service key opens the Program Service menu the speaker key activates deactivates speakerphone mode the headset key is used to accept end calls via the hea...

Page 14: ...ys or µ page 16 key in idle mode You can call up various functions here The idle menu includes selected functions from the Program Service menu page 18 The idle menu may contain the following entries Callog Forwarding on CFNR on CFSS on Lock telephone Absence text on Silent ringing on Night answer on Trunk FWD on Send Message Phonebook HF answerback on Suppress call ID Waiting tone off DISA intern...

Page 15: ... how they are programmed you can use the keys as follows Function keys page 26 Selected dialing keys page 29 Dialpad You can only use the digits 1 to 9 and 0 as well as the and characters when dialing a number In situations where text input is possible for example when entering the user pass word you can also use the dial keys to enter text in addition to the digits and special characters mentione...

Page 16: ...als alert you to the presence of new messages The indicator starts flashing Press the key Voicemail Press the key If your system is appropriately configured you can call the voice mailbox directly and immediately play back the messages saved If your telephone is connected to a voicemail system such as Smart Voicemail the Notification indicator will flash slowly to alert you to any messages that ha...

Page 17: ...tores up to ten calls in chronological order Each call is assigned a time stamp The oldest entry not yet deleted in the list is displayed first Multiple calls from the same caller do not automatically generate new entries in the caller list In stead only the most recent time stamp for this caller is updated and its number in cremented The caller list is automatically displayed page 37 in the idle ...

Page 18: ...e remaining lines show the options for this menu The arrow next to an entry indicates the availability of additional options for this entry Ports on the underside of the phone You can also access desired settings or functions in the Program Service menu by entering the relevant code for example 80 or 7 page 103 Menu title Further entries are available Service 7 Use speed dialing f 80 Speaker call ...

Page 19: ...phone and PC must first be activated on the telephone by your Administrator Using this connection option saves one network port for each switch used and allows shorter network cables to be used when arranged correctly Place your cables through the stand Align the three connection cables on the back through the hole in your stand Arranged in this way your device always has a secure stand on your ta...

Page 20: ...t conditions Press the key in idle mode page 14 Select and confirm the option shown Change the display contrast Press the key repeatedly until the desired level is obtained Save Setting the display language Open the menu page 18 Select and confirm the option shown Select and confirm the option shown Select and confirm the language you wish to use e g Spanish with the Display contrast More features...

Page 21: ...ct and confirm the option shown Adjusting the ringer tone Press the key in idle mode page 14 Select and confirm the option shown Keep pressing the keys until the desired tone is set Save1 Adjusting the attention ring volume You receive an attention ring for example when a second call is im minent page 48 Press the key in idle mode page 14 Select and confirm the option shown Keep pressing the key u...

Page 22: ...e talking into the microphone you can adjust the telephone to the acoustics in your environment Press the key in idle mode page 14 Select and confirm the option shown Keep pressing these keys until the setting you want appears on the screen Save1 Speakerphone mode 1 If you do not save the original value is reset for the next call ...

Page 23: ...ds for second calls A single special dial tone then alerts you to the waiting call Activating Open the idle menu page 14 Select and confirm the option shown Deactivating Open the idle menu page 14 Select and confirm the option shown Door opener Activating the door opener Open the menu page 18 Select and confirm the option shown j Dial the entrance phone number j Enter the five digit code Default c...

Page 24: ...shown 0to 9 Press the required speed dial key If the key is already in use the pro grammed phone number or name appears on the screen Confirm the option shown j First enter the external code and then the external phone number Confirm the option shown or If you make a mistake Select and confirm the option shown This deletes all numbers ent ered Confirm the option shown or Select and confirm the opt...

Page 25: ...nd confirm the option shown Confirm the option shown standard night answer service or Enter the code standard night answer service or j Enter the destination number temporary night answer service Confirm the option shown Deactivating Select and confirm the option shown Night answer on default Save Night answer off ñ The Administrator can also configure an automatic night ans wer service for your p...

Page 26: ... menu page 18 Select and confirm the option shown Press one of the three keys you want to program with a function Confirm the option shown Select and confirm the option shown Confirm the option shown or Select and confirm to change this or a different key The notification displays page 15 and page 27 indicate the sta tus of the function A list of all available functions is displayed see the overvi...

Page 27: ...elease trunk Temporary MSN Temporary Phone Mobile Login Intrude Park a call Pickup Directed Pickup Group Account code Show call charges View call charges Timed reminder DTMF dialing Trunk flash Fax details Ringing group On Hold key Enquiry internal Trunk key General call key Tel data service Data I O service UCD View number of calls Shift key DISA intern Procedure key Security status Redial key If...

Page 28: ...phone number to be dialed can be saved on a key Phone numbers that require further input can also be saved Please see also the information on page 15 Open the menu page 18 Select and confirm the option shown Press one of the three keys you want to program with a procedure Confirm the option shown Select and confirm the option shown j Enter procedure Example 67 231 123456 67 Code for Dial for 231 N...

Page 29: ...shown This deletes all numbers ent ered Confirm the option shown or Select and confirm the option shown Previous End Another key Select the saved procedure by pressing the key Procedures with activatable deactivatable functions are activa ted by pressing the button and deactivated by pressing it again You can also press the procedure key during a call to automati cally send the saved digits as DTM...

Page 30: ... settings Deleting function key programming Open the menu page 18 Select and confirm the option shown Press the relevant key that you want to delete Select and confirm the option shown 91 Prog feature key Clear key ...

Page 31: ...site A headset is connected The phone rings The caller is displayed Press the key shown The headset is activated if nec Adjust the call volume It is strongly advised to read the introductory chapter Getting to know the OpenScape Desk Phone CP110 page 12 to gain a better understanding of the steps described here ñ Your Administrator can adjust the ring cadence for external and internal calls for yo...

Page 32: ...reen You can con duct the call with the handset or in speakerphone mode j Lift the handset and answer the call or Press the OK key to confirm your selection and answer the call or Press the microphone key Enabling and disabling handsfree answerback Open the idle menu page 14 Select and confirm the option shown or Select and confirm the option shown 59 Pickup directed Next Accept call Mute off If h...

Page 33: ...via the entrance telephone Prerequisite The phone is called from an entrance telephone j Lift the handset within thirty seconds You are connected to the ent rance telephone immediately or j Lift the handset after more than thirty seconds j Dial the entrance phone number Opening the door from your telephone during a call from the entrance telephone Confirm the option shown Opening the door from you...

Page 34: ...r party from listening in while you consult with so meone in your office you can temporarily switch off the handset mi crophone or the handsfree microphone see page 12 Ending a call Press the key shown or Í Replace the handset or Press the key if it is configured Release ...

Page 35: ... Press the key shown Dialing entered displayed phone numbers j Lift the handset or Confirm the option shown Correcting phone numbers entered Select and confirm the option shown The last digit entered in each case is deleted j Enter the required digit s Your system may also be programmed so that you have to press the configured internal key before you dial the internal phone number You then do not ...

Page 36: ...nter the external code and the phone number Press the headset key The connection is set up as soon as your input is complete Redialing a number The last ten external phone numbers dialed are stored automatically You can redial them simply by pressing a key Displaying and dialing saved phone numbers Choose the option shown if configured Keep confirming until the phone number you want appears Select...

Page 37: ...tion shown Displaying the call time Select and confirm the option shown Displaying caller details Select and confirm the option shown Removing an entry from the caller list Confirm the option shown Ending retrieval Select and confirm the option shown or Press the key shown or Press the key shown ñ Prerequisite The Administrator has set up a caller list for your telephone Caller list Next Call The ...

Page 38: ...requisite Names have been assigned to the phone numbers sto red in the system O Lift the handset Confirm the option shown A list with at most the first 50 entries is displayed or µ Scroll to next or previous entry or j Enter the name you want to find or just the first few letters using the dialpad and confirm to search for the name page 15 if nec Delete final letters For details confirm the option...

Page 39: ...uffix is automatically dialed for exam ple 0 for the exchange if no entries are made within 4 or 5 seconds Dialing with speed dial keys Prerequisite You have configured speed dial keys page 24 Open the menu page 18 Confirm the option shown Press the key shown 0to 9 Press the required speed dial key Talking to your colleague with a speaker call You can place a speaker call to an internal party usin...

Page 40: ...ssage Open the idle menu page 14 Select and confirm the option shown j Enter the internal phone number of the recipient or group Select predefined text can be changed by the Administrator and con firm or 0 9 Enter the code directly The code is shown on your display with the corresponding message or Select and confirm the option shown j Text entry up to 24 characters page 15 if nec Delete final let...

Page 41: ... Viewing and editing incoming messages Pay attention to the notes on page 16 Press the key shown or Confirm the option shown The sender s caller ID appears on the display Confirm the option shown The text message appears on the display Viewing the transmission time Confirm the option shown Calling the sender Select and confirm the option shown Deleting messages Select and confirm the option shown ...

Page 42: ... message up to 24 characters page 15 Confirm the option shown Deleting absence text Open the idle menu page 14 Select and confirm the option shown Assigning a phone number not for U S If this function has been configured consult your Administrator you can selectively assign a specific number DID number to your tele phone before making an external call The assigned number then ap pears on the calle...

Page 43: ...n of the call forwarding flashes on the destina tion phone Deactivating call forwarding Open the idle menu page 14 Select and confirm the option shown When call forwarding is active a special dial tone sounds when you lift the handset If DID DTMF is active consult your Administrator you can also forward calls to this destination Destinations Fax 870 DID 871 Fax DID 872 If you are a call forwarding...

Page 44: ...on phone number Enter the internal phone number for internal destinations Enter the external code and the external phone number for external destinations Confirm the option shown Deactivating call forwarding no reply Open the menu page 18 Select and confirm the option shown Select and confirm the option shown Confirm the option shown or Select and confirm to return to idle mode and not deactivate ...

Page 45: ...er call Saving a callback Prerequisite You have reached a busy line or no one answers Confirm the option shown Accepting a callback A user for whom a calback was saved is now no longer busy or has meanwhile made a call Your telephone now rings and the following message appears on the display Callback Ì Lift the handset or Press the key shown or Select and confirm to accept the callback When config...

Page 46: ... option shown Select and confirm to display additional entries Deleting a displayed entry Confirm the option shown Ending retrieval Select and confirm the option shown or Press the key shown The notification goes out or Press the key shown The notification goes out View callbacks Display next Delete End ...

Page 47: ...rphone mode Press the key shown P Replace the handset Proceed with your call Switching to the handset Prerequisite You are engaged in a call in speakerphone mode O and h Lift the handset Proceed with your call The handsfree microphone is switched off Open listening in the room during a call You can let other people in the room join in on the call Let the other party know that you have turned on th...

Page 48: ...s Ending the first call and answering the waiting call P Replace the handset Your phone rings O Answer the second call Lift the handset Placing the first call on hold and answering the second call Select and confirm the option shown You are connected to the second caller The first party is placed on hold Ending the second call and resuming the first one Confirm the option shown or P Replace the ha...

Page 49: ...onfirm the option shown or End the consultation Select and confirm the option shown Switching to the held party alternating Select and confirm the option shown Transferring a call If the person you are speaking to wants to speak to another colleague of yours you can transfer the call to that colleague Confirm the option shown j Enter the phone number of the party to whom you want to transfer the c...

Page 50: ...dy in use enter another one Retrieving a parked call Prerequisite One or more calls have been parked The phone is idle Open the menu page 18 Select and confirm the option shown 0 9 Enter the park position number you noted earlier If the park slot number you enter is not in use you cannot retrieve the call Holding a call You can place a call partner on hold The call partner hears music on hold Pres...

Page 51: ... shown j Call the new party Announce the conference Select and confirm the option shown Forming a conference Prerequisite You are conducting a consultation call page 49 Select and confirm the option shown Removing parties from the conference Select and confirm the option shown The first party is displayed Confirm as often as required until the desired party appears Select and confirm the option sh...

Page 52: ...tifrequency DTMF signals to control devices such as an answering machine or automatic information sys tem Open the menu page 18 Select and confirm the option shown j You can use the keys 0through 9 and to transmit DTMF signals End conference 53 DTMF dialing Ending the call also deactivates DTMF suffix dialing Your system may be configured so that you can start DTMF suf fix dialing immediately afte...

Page 53: ...his line cannot be used as a secondary line by another telephone Shared line A line that is configured on multiple telephones The line status is di splayed for all telephones that share this line if configured If for example a shared line is being used by a telephone a status message indicating that this line is busy is displayed on all other telephones Direct call line A line with a direct connec...

Page 54: ...d Line call for warding for each line Notification on display The display of the status label will be controlled by the state of the key Line or function key can be pulsing or inverted similar to a LED Accepting calls with the line keys Prerequisite Your phone rings and or a text key label flashes qui ckly Press the line key above which the text label flashes quickly or is shown inverse Ì Lift the...

Page 55: ...a line key and retrieving the held call Prerequisite You are conducting a call via one of your group s trunks Holding Press the Hold key if configured if nec P Replace the handset or Press the Release key if configured Depending on the configuration consult your Administrator this may be necessary so other team members can also pick up the call on hold Retrieving the call Press the line key above ...

Page 56: ... line key flashing slowly each time MULAP privacy release If configured consult your Administrator you can program a key on your phone with the function Privacy Release page 26 If you program this key you do not have to use the menu to set up a conference Your team partner only has to press the flashing line key associated with your trunk on his or her phone to immediately join the conference h Yo...

Page 57: ...tion Understanding notification messages on DDS keys The notification on the DDS key is off the team member is not con ducting a phone call or The text label on the DDS key is lighting or shown inverse the team member is conducting a phone call or has activated do not disturb or The text label on the DDS key is flashing quickly or shown inverse a call has arrived for you and needs to be answered o...

Page 58: ...g function is permitted for the other member of the team automatic camp on j If the party answers Lift the handset or On hook dialing Speakerphone mode Transferring a call in progress Press the DDS key and announce the call if necessary P Replace the handset or Press the Release key if configured Picking up a call for another team member Press the flashing DDS key or line key j Lift the handset or...

Page 59: ...ss the key shown You have not saved the Fwd Line key in full i e no forwarding type and destination page 26 Press the required line key or j Enter the required trunk number Confirm the trunk number Select and confirm the option shown or Select and confirm the option shown or Select and confirm the option shown j Enter the destination phone number Confirm the option shown or If available press the ...

Page 60: ...es on the CFW MULAP The notification for the Fwd Line key is off call forwarding is not active for this trunk or The notification for the Fwd Line key is on call forwarding is active for this trunk or The notification for the Fwd Line key flashes slowly or is shown in verse the trunk is the destination of call forwarding 501 Forward Line Off Line Fwd Line If you have activated call forwarding for ...

Page 61: ...erequisite There is a key programmed with the function Ring Transfer on your phone Activating Press the key shown The notification lights up or Open the menu page 18 Select and confirm the option shown Press the required line key or j Enter the required trunk number Deactivating Press the key shown The notification goes out or Open the menu page 18 Select and confirm the option shown Press the req...

Page 62: ...i multaneously group call on all phones in the group until a group member answers the call Each station in the group can still be reached via its own phone num ber You can activate and deactivate the audible signal for a hunt group group call or individual trunks in a group You are part of a hunt group or call group Open the idle menu page 14 Select and confirm the option shown or Select and confi...

Page 63: ...e tone for the group trunk displayed is deactivated or Select and confirm the option shown The audible tone for the group trunk displayed is activated or Select and confirm the option shown The audible tone for all groups and trunks is deactivated or Select and confirm the option shown The audible tone for all groups and trunks is activated Leave hunt group Join hunt group Hunt group IN OUT Hunt g...

Page 64: ...g group You can have calls for your telephone signaled audibly at up to five ot her internal phones The phone that answers the call first receives the call Saving displaying and deleting telephones for the ringing group Open the menu page 18 Select and confirm the option shown Follow the display prompts enter the internal phone number Removing all telephones in a call ringing group Select and conf...

Page 65: ...g and end of your shift Open the menu page 18 Select and confirm the option shown Confirm the option shown or Select and confirm the option shown j To log on enter your identification number Agent Contact your Administrator to find out what it is Logging on and off during your shift Open the menu page 18 Select and confirm the option shown Confirm the option shown or Select and confirm the option ...

Page 66: ...and confirm the option shown Confirm the option shown or Select and confirm the option shown Turning the night service on and off for UCD Open the menu page 18 Select and confirm the option shown Confirm the option shown or Select and confirm the option shown Displaying the number of waiting calls Open the menu page 18 Select and confirm the option shown Confirm the option shown UCD 403 Wrap up on...

Page 67: ... calls you can activate do not disturb Inter nal callers hear the busy tone external callers are connected to anot her phone which you can specify consult your Administrator Activating Open the menu page 18 Select and confirm the option shown Select and confirm the option shown Deactivating Open the menu page 18 Select and confirm the option shown Confirm the option shown Silent Ringing Silent Rin...

Page 68: ...or example you can prevent ex ternal phone numbers being dialed or your mailbox being accessed Consult your Administrator to determine which functions are locked Locking the phone Open the idle menu page 14 Select and confirm the option shown Unlocking the phone Open the idle menu page 14 Select and confirm the option shown j Enter code lock code page 69 Suppress call ID Restore caller ID ñ Your A...

Page 69: ...you wish to lock unlock Confirm the option shown or Select and confirm the option shown Saving your PIN code Enter a PIN code to select the functions for locking the telephone to prevent unauthorized use page 68 for using another telephone like your own page 75 You can save this code Open the menu page 18 Confirm the option shown j Enter the current five digit code If you have not yet set a PIN us...

Page 70: ...ge Change x days left will alert you to this at the appropriate time The message Password has expired appears when the validity pe riod is over Confirm Change password and change the password as described in this section If you repeatedly enter the wrong password 2 to 5 times additio nal attempts are blocked You can make another attempt after a pre defined time It is possible that you will not be ...

Page 71: ...er and or the duration of the telephone call For all calls and for the last call Connection charges for the last chargeable call made are displayed first After five seconds the accumulated connection charge total is displayed Open the menu page 18 Select and confirm the option shown ñ If you want to display call charges as they occur during a char geable call your Administrator must request this o...

Page 72: ...n View call charges on a key page 26 The notification indicates that you have conducted a chargeable call since the last time you viewed the charges Choose the option shown Chargeable calls are displayed Press to display further chargeable calls Select and confirm the option shown or Select and confirm the option shown or Select and confirm the option shown or Select and confirm the option shown V...

Page 73: ...ed account codes for you Open the menu page 18 Select and confirm the option shown j Enter the account code if nec Press this key or Confirm the option shown Required depending on the configuration consult your Administrator j Enter the external phone number 60 Account code Save entry You can also enter the account code in the same way during an external call ...

Page 74: ...language is US English settings page 20 you can enter the code 2 for am or 7 for pm default am Confirm the option shown or Select and confirm the option shown Confirm the option shown Deleting and checking a saved appointment Open the menu page 18 Confirm the option shown Confirm the option shown or Select and confirm the option shown Using timed reminders Prerequisite You have saved a reminder pa...

Page 75: ...bile phone number The te lephone behaves like your own in terms of cost allocation key pro gramming call forwarding etc Open the menu page 18 Choose the option shown or If a key is not configured j Enter the code e g 9419 for Mobile Login Log on see page 103 You see the prompt New number j Enter the mobile phone number You are prompted to enter the Code for nnn e g 834 if nec j Enter the code and ...

Page 76: ...ed off from the other telephone you will be logged off auto matically Logging off from the guest telephone If you no longer need your connection on the guest telephone or if you want to switch to another telephone log off from the guest tele phone Open the menu page 18 Choose the option shown or If a key is not configured j Enter the code e g 9419 for Mobile Login Log off see page 103 The logoff p...

Page 77: ...ceived Deactivating signaling Open the menu page 18 Choose the option shown Resetting services and functions system wide cancellation for a telephone A general reset procedure is available for initiated functions The fol lowing functions are deleted if enabled Forwarding on Absence text on Ringing group on Suppress call ID Waiting tone off DND on Silent Ringing on Display Messages View callbacks O...

Page 78: ...nging group on code 81 81 page 62 Absence text on Absence text off code 69 69 page 42 Join hunt group Leave hunt group code 85 85 page 62 Reset services code 0 page 77 Night answer on Night answer off code 44 44 page 25 Alarm call on Alarm call off code 46 46 page 74 Open the menu page 18 Confirm the option shown j Enter the internal phone number of the phone for which you wish to activate the fun...

Page 79: ...age 23 DND on DND off code 97 97 page 67 Silent Ringing on Silent Ringing off code 98 98 page 67 Use speed dialing code 7 page 39 Associated serv code 83 page 78 Prerequisite Your phone supports tone dialing DTMF or you can switch your phone to tone dialing The phone is not connected to OpenScape Business j Establish a connection to OpenScape Business Enter the phone num ber consult your Administr...

Page 80: ...lete entry or Confirm the option shown or Input in online mode The connected computer processes your entries directly Enter the code 0 9 Enter data Paging persons not for U S If radio paging equipment PSE is connected to your system consult your Administrator you can locate people via their pocket receivers Pocket receivers signal a call request to the person you want to page This person can then ...

Page 81: ...ation Diagnostic information 2021 10 13 11 24 32 01 SIP Server 10 12 70 16 02 SIP Port 5060 03 SIP Registrar 10 12 70 16 04 SIP Registrar Port 5060 05 SIP Gateway 0 0 0 0 06 SIP Gateway Port 5060 07 SIP Transport TCP 08 TLS Renegotiation Secure RFC5746 09 SIP local port 5060 10 Server features No 11 DNS Results None 12 MultiLine No 13 Keyset Lines None 14 Backup Active Yes 15 Backup Proxy 0 0 0 0 ...

Page 82: ...None 40 IPv6 Route 1 prefix length None 41 IPv6 Route 1 gateway None 42 IPv6 Route 2 destination None 43 IPv6 Route 2 prefix length None 44 IPv6 Route 2 gateway None 45 MAC Address 001ae875e054 46 LLDP Yes 47 VLAN Discovery LLDP MED 48 DHCPv4 Yes 49 DHCPv4 re use No 50 DHCPv6 Yes 51 lan port status 100 Mbps full duplex 52 lan port speed 0 53 pc port speed 0 54 pc port mode 0 55 PC port autoMDIX No...

Page 83: ...ed Bridge Tele phone Enabled Telephone MAC_Phy config TLV data Auto set supported Yes Auto set enabled Yes PMD 0x6c00 PMD1 10BASE T half du plex mode PMD2 10BASE T full du plex mode PMD3 100BASE TX half duplex mode PMD4 100BASE TX full duplex mode MAU 100BaseTXFD 0x10 LLDP MED Caps TLV Data Caps LLDP MED Yes Caps Network Policy Yes Caps Location ID No Caps Extended Power Mdi PD Yes Caps Extended P...

Page 84: ... VLAN ID 0 Layer 2 priority 3 DSCP 26 Network policy Video confe rencing TLV data Policy unknown Yes Tagged No VLAN ID 0 Layer 2 priority 0 DSCP 0 Extended Power TLV data Type PD Source PSE Priority Critical Power value 31 Inventory Hardware Revisi on TLV data Hardware revision S30817 S7720 A101 03 Inventory Firmware Revisi on TLV data Firmware revision U Boot 2 0 0 1 200616 Diagnostic information...

Page 85: ...CP210 Inventory Asset ID TLV data Asset ID 1631707220 Received Wed Oct 13 11 24 32 2021 TTL TLV data seconds 120 Network policy TLV not available 65 NG911 Position Disabled 66 FIPS enabled No 67 Media Negotiation Single IP 68 ICE connectivity pairs max 10 69 ICE connectivity max timer 5000 70 ICE gathering timeout 5000 71 ICE gathering Ta timer 20 72 ICE connectivity Ta timer 20 73 ICE connectivit...

Page 86: ...via TLS Not installed Secure DMS server Not in stalled Secure XSI server Not instal led Secure auto configuration server Not installed 77 DMS Client Status Configuration already in sync 78 Device Certificate Installed Use the top and down arrows to scroll down and view all of the diagnostic information for entries that are displayed in two lines i e DMS Client Status Diagnostic information ...

Page 87: ...rerequisite You are part of a hunt group group call page 62 in another OpenScape Business Open the idle menu page 14 Select and confirm the option shown j Enter the DISA phone number of the other OpenScape Business or Confirm your entry j Enter the DISA phone number of your phone or Confirm your entry Select and confirm the option shown or Select and confirm the option shown You belong to multiple...

Page 88: ...ur entry j Enter the DISA phone number of your phone or Confirm your entry Activating Open the idle menu page 14 Select and confirm the option shown Confirm the option shown or Select and confirm the option shown or Select and confirm the option shown j Enter the destination phone number Confirm the option shown Deactivating Open the idle menu page 14 Select and confirm the option shown DISA inter...

Page 89: ... OpenScape Business to which the night answer phone is connected or Confirm your entry j Enter the DISA phone number of the phone you wish to use to acti vate deactivate night answer or Confirm your entry Activating Open the idle menu page 14 Select and confirm the option shown j Enter the destination phone number temporary night answer ser vice Confirm the option shown Deactivating Open the idle ...

Page 90: ...firm the option shown Select and confirm the option shown or Select and confirm the option shown or Select and confirm then follow the operating instructions j Enter the phone number Confirm the option shown Confirm the option shown Select and confirm the option shown Removing all telephones in a call ringing group Open the idle menu page 14 Select and confirm the option shown 81 Ringing group on ...

Page 91: ...tems Open the idle menu page 14 Select and confirm the option shown j Enter the DISA phone number of the OpenScape Business where the relay is to be activated or Confirm your entry j Enter the DISA phone number of the phone you wish to use to con trol the door opener or Confirm your entry Select and confirm the option shown j Z Dial the entrance phone number DISA internal Open door ...

Page 92: ...ioning correctly All notifications on the phone flash Your phone number is displayed All pixels are active on the display The ring tone is audible Checking the key assignment You can check the key assignment on your phone to determine which functions are assigned to which keys Open the menu page 18 Select and confirm the option shown Press any key The key assignment is displayed Select and confirm...

Page 93: ...or Administrator Settings This area lets you configure settings for administering your phone and the network environment Access to the Administrator Settings is protected by the admin pass word For further information consult your administrator or refer to the administrati on manual Ask your Administrator about the IP address the web interface address and how to connect the telephone to the networ...

Page 94: ...ve or discard your changes Button functions Login Log in to the phone after you have entered the user password Submit Apply changes Reset Reset original values Logout Log out from the phone Licenses This area provides you with the information about EULA End User License Agree ment and Open Source licenses For further information consult your administrator or refer to the administration manual User...

Page 95: ...e reactions Enter correct station number Call this station again later Possible causes Dialed your own station number Possible reactions Enter correct station number Troubleshooting Pressed key does not respond Check if the key is stuck Telephone does not ring Check whether the Do not disturb function is activated on your tele phone page 67 If so deactivate it You cannot dial an external number Ch...

Page 96: ...g problems To correct any other problems First consult your Administrator If the problem still cannot be resol ved the administrator has to contact Customer Service Telephony is down H0 Directry FwdMenu Redial ...

Page 97: ...hones b Separate collection according to ElektroG Users of electrical and electronic equipment are obliged to collect was te equipment separately and supply for proper disposal This waste equipment must not be disposed of together with unsorted municipal waste normal household waste Separate collection is a condition for reuse recycling and efficient recovery of waste equip ment and the basis for ...

Page 98: ...her treatment The various metals are separated using special shredder equipment for electronic scrap Cop per and precious metals are processed by refining Aluminum and iron are separated and supplied for melting Repair reliability and spare part supply Unify Software and Solutions GmbH Co KG guarantees repair sup port and spare part supply for up to 5 years following product discon tinuation of th...

Page 99: ...tion 71 Call forwarding 43 Call list 17 Call request 17 Call volume 21 Call waiting allowing 23 preventing 23 Call waiting camp on answering 48 Call waiting tone on off 23 Callback 45 Caller ID suppression 68 Caller list using 37 Calling a second party 49 Calls in queue 65 CE marking 3 Central telephone lock 69 Charges for another telephone 71 for your telephone 71 Checking the key assignment 92 C...

Page 100: ... Important information 3 Incoming calls 17 Internal phonebook 38 IP telephony 87 K Keys assigning 26 programming 26 L LAN telephony 87 Leaving absence text 42 LED messages understanding 27 57 60 Line key 54 Location of the telephone 3 Locking unlocking 68 M Making mobile calls 75 Message text accepting 41 deleting viewing 40 receiving 41 sending 40 Microphone 34 MULAP keys line keys 53 MULAP priva...

Page 101: ...ceiving volume 21 Redialing from caller list 37 Redialing a number 36 Reset services 77 Resetting functions 77 Ring transfer in an executive secretary team 61 Ringer tone 21 Ringing group 64 S Second call answering 48 Second level 36 Serial number 11 Settings on your telephone 20 Shared line 53 Shift 36 Shift key 36 Silent ringing 67 Speaker 31 Speaker call 20 39 67 71 Speakerphone notes 11 Speake...

Page 102: ...hone test 92 Temporary phone 75 Testing the phone s functionality 92 Testing the telephone 92 Timed reminder answering 74 Toggle connect 49 Tone dialing 52 Transferring call 49 58 Troubleshooting 95 Trunk seizure automatic 35 U Unanswered calls 17 Uniform call distribution 65 User password 70 Using Ethernet switches 19 Using network ports more efficiently 19 V Variable call forwarding 43 W Web int...

Page 103: ...tion Functions display Inter actively via Service page 18 using key µ µ Code Call waiting Waiting tone off Waiting tone on Call wait term on Call wait term off 55 87 87 490 490 X X X X X Release X Caller list Save number 82 82 X X DND on DND off 97 97 X X UCD Log on Log off Available Not available Wrap up on Wrap up off UCD night on UCD night off Calls in queue 401 401 402 402 403 403 404 404 405 ...

Page 104: ...sent message Display Messages Mailbox 68 68 68 X X X X Keypad dialingl 503 Conference Start conference Add party End conference View conf parties Remove party Drop last conf partyn 3 3 491 X Show call charges own telephone View call charges third party tele phone 65 X X Use speed dialing Speed dial station speed dial Change Speed Dial station 7 7 92 X X X Reserve trunk X Toggle Connect 2 X DTMF di...

Page 105: ...elete 58 58 X Suppress call ID Restore caller ID 86 86 X X Temporary MSN not for U S 41 X Ring Transfer On Ring Transfer Off 502 502 X X Ringing group on Ringing group off 81 81 X X Silent Ringing on Silent Ringing off 98 98 X X Trunk flash flash 51 X Select language 48 Lock telephone Unlock telephone Change PIN 66 66 93 X X Phonebook 54 X Tel data service 42 Alarm call on Alarm call off 46 46 X X...

Page 106: ... call 59 57 X X Forwarding on 1 all calls 2 external calls only 3 internal calls only Forwarding off CFNR on CFNR off 1 11 12 13 1 495 495 X X X X X X X Redial X Retrieve line 63 X Telephone Lock 943 X Functions display Inter actively via Service page 18 using key µ µ Code ...

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OpenScape CP110, User Manual

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