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Quick Start Guide

700-0120-501

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Step 1

Getting Started

Quick Reference

The Ooma Linx device allows you to connect remote 

telephones and other telephony devices to your Ooma base 

unit. Since the Linx operates wirelessly, it can be installed 

anywhere within range of your base unit.
To complete the setup process, you will need the following:

Plug in the Linx device

To register your Linx device with your Ooma base unit, 

find a power outlet located close to or in the same room 

as your Ooma base unit. Plug the Linx in. The system 

status indicator should light up amber and then begin to 

blink as it looks for a base unit to register with.

Connect your phone to the Linx

Your Linx is now ready to be installed anywhere in your 

home. Move the Linx to a power outlet close to the phone 

or telephony device you want to connect it to. Plug the Linx 

in and verify that the system status indicator turns blue 

after a few seconds.
Using your existing telephone cord, plug your telephone or 

telephony device into the phone jack at the bottom of the 

Linx device.

Put your base unit in registration mode

Press the Page key on your Ooma base unit and hold it 

down for three seconds. The Linx should detect the base 

unit and register. Once it is is connected, the system status 

indicator will turn blue.
NOTE: The Linx device may require a software upgrade the 

first time it is connected. While it is upgrading, the system 

status indicator on the Linx will blink blue and amber.  

DO NOT UNPLUG THE LINX WHILE IT IS UPGRADING. 

Go to

Step 1

Go to

Step 2

Go to

Step 3

System status indicator

• 

Lights up blue when 

connected to the base unit. 

• 

Lights up amber when it 

does not detect the base. 

• 

Blinks amber when it is 

attempting to register with 

a base unit.

• 

Blinks blue and amber 

during a software upgrade.

Line status indicator

• 

Lights up blue when the 

line is idle

• 

Lights up amber when the  

line is in use.

Reset pinhole

 

Used to factory reset the Linx 

device. 

Telephone jack

  

Connect your device to the 

Linx with a standard telephone 

cable (not included).

Front view

Bottom view

Ooma Linx

Telephone cable 

(not included)

Step 3

Congratulations, you’re done!

You’re all set! Your telephone (or telephony device) is 

now connected to your Ooma system. Pick up the phone 

connected to the Linx. Hear the melodious dialtone? That’s 

the sound of Ooma. 

Dial now!

IMPORTANT:

  If you are connecting an alarm 

system to the Linx, you must complete your setup 

online at 

my.ooma.com/linx

IMPORTANT:

  If you are using the Linx 

with an Ooma Office system, please go to                                   

office.ooma.com/base_stations

, click Register New 

Device and follow the directions on the screen. For 

detailed instructions see 

ooma.com/office-linx-setup

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What this Warranty Covers.  Ooma agrees to provide a limited warranty to the holder 

of a valid proof of purchase (“Consumer” or “you”) that the Ooma Linx contained in this 

package (“Product”) is free from material defects in material and workmanship, subject 

to the exclusions noted below. This limited warranty extends only to the Consumer for 

Products purchased and used in the United States of America or Canada.
What Ooma Will Do.  During the warranty period, Ooma or its authorized service 

representative will repair or replace, at its option, without charge, a Product which is 

found to be materially defective in materials or workmanship and returned to Ooma. 

Ooma, at its option, may use new or refurbished replacement parts to repair the Product, 

or may replace the Product with a new or refurbished product having the same or  

similar function.
How Long this Warranty Lasts.  This limited warranty shall expire one (1) year from 

the date of the Product purchase. Replacement or refurbished parts and products are 

warranted for the original Product warranty period. This warranty terminates if you sell  

or transfer your Product.
What this Warranty Excludes.  This limited warranty does not cover: (a) the cost of 

shipping and handling for returned and replacement products, or damage or loss during 

shipment for warranty service; or (b) any software (which is governed exclusively by the 

licensing terms of such software); or (c) any Product that has been subjected to misuse, 

accident, shipping or other physical damage, improper installation, abnormal operation 

or handling that is contrary to operation instructions, neglect, acts of god, inundation, 

fire, water or other liquid intrusion, or force major; or (d) any Product that has been 

damaged due to repair, alteration, or modification by anyone other than an authorized 

service representative of Ooma; or (e) any Product to the extent that the problem 

experienced is caused by signal conditions, network reliability or cable or antenna 

systems; or (f) any Product whose identifying information has been removed, altered or 

rendered illegible; or (g) any Product purchased, used, serviced, or shipped for repair 

from outside the United States or Canada, or that is returned without a valid proof of 

purchase; or (h) any indirect or consequential harm caused as a result of any defect or 

failure of the Product to properly operate, including without limitation lost data or inability 

to communicate.
How to Get Warranty Service. To obtain warranty service, call Customer Support 

toll-free at 1-888-711-6662 (USA) or 1-866-929-6662 (Canada) for detailed information, 

including instructions on how and where to return your Product and on any applicable 

costs associated with a repair, replacement or exchange. You may be required to provide 

proof of purchase before obtaining warranty service, and it is your sole responsibility to 

maintain such proof (e.g., a sales receipt). Returned products that are determined not to 

be materially defective will be subject to a handling fee. If you disagree with any of our 

decisions with respect to warranty service, you have the right to contest that decision as 

permitted under applicable laws and regulations.

How State Law Applies.  This limited warranty gives you specific legal rights. You may 

also have other rights which vary from state to state.
Limitation on Liability.  THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE 

WARRANTY AGREEMENT FOR THE PRODUCT BETWEEN YOU AND OOMA. NO ONE 

IS AUTHORIZED TO MAKE MODIFICATIONS TO THIS LIMITED WARRANTY AND YOU 

SHOULD NOT RELY ON ANY SUCH MODIFICATION. OOMA RESERVES THE RIGHT TO 

CHANGE ITS LIMITED WARRANTY WITHOUT PRIOR NOTICE FOR FUTURE SALES. 

OOMA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO ITS PRODUCTS, 

WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT 

LIMITATION, COURSE OF DEALING, TRADE USAGE OR PRACTICE OR THE WARRANTIES 

OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-

INFRINGEMENT OF THIRD PARTY RIGHTS. MOREOVER, OOMA SHALL NOT BE LIABLE 

FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL 

DAMAGES OF ANY NATURE ARISING OUT OF, OR IN CONNECTION WITH, THE LIMITED 

WARRANTY OR THE USE OR PERFORMANCE OF ANY PRODUCT, WHETHER BASED 

ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR ANY OTHER LEGAL THEORY, 

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL 

AGGREGATE LIABILITY BY OOMA FOR DAMAGES OF ANY NATURE, REGARDLESS 

OF FORM, ACTION OR FORESEEABILITY, SHALL IN NO EVENT EXCEED THE AMOUNT 

PAID BY YOU TO US FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME 

STATES AND/OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED 

WARRANTY LASTS, AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF 

INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND/

OR EXCLUSIONS MAY NOT APPLY TO YOU. IF SUCH IS THE CASE, TO THE EXTENT 

PERMITTED BY APPLICABLE LAW, OOMA LIMITS THE DURATION OF ANY IMPLIED 

WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

What the FCC wants you to know

This device complies with part 15 of the FCC rules. Operation is subject to the following 

two conditions: (1) This device may not cause harmful interference, and (2) This device 

must accept any interference received, including interference that may cause undesired 

operation. Privacy of communication may not be ensured when using this device.
This equipment has been tested and found to comply with the limits for a Class B digital 

device, pursuant to Part 15 of the FCC rules. These limits are designed to provide 

reasonable protection against producing harmful interference in a residential installation. 

This equipment generates, uses, and can radiate radio frequency energy and, if not 

installed and used in accordance with the instructions, may cause harmful interference 

to radio communications. However, there is no guarantee that interference will not occur 

in a particular installation. If this equipment does cause harmful interference to radio or 

television reception, which can be determined by turning the equipment off and on, the user 

is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the 

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help. 
• Try moving your Ooma base unit and Ooma Linx away from devices that may generate 

interference, including: computers, wireless devices and electrical appliances  

(such as microwaves).

Changes or modifications to this equipment not expressively approved by the party 

responsible for compliance, or operation of this product in any way other than as detailed  

to by the User Manual could void the user’s authority to operate this equipment.
To insure the safety of many users, the FCC has established criteria for the amount of  

radio frequency energy various products may produce depending on their intended use. 

This product complies with FCC radiation exposure limits under the following conditions:
• The base must be placed to allow a minimum of 20 cm (8 inches) between the antenna 

and all persons during normal operation.

• The base must not be collocated or operated in conjunction with any other antenna or 

transmitter.

Industry Canada Notice

This device complies with Industry Canada licence-exempt RSS standard(s). Operation 

is subject to the following two conditions; (1) this device may not cause harmful 

interference, and (2) this device must accept any interference, including interference  

that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils 

radio exempts de licence. L’exploitation est autorisée aux deux conditions suivants: 

(1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit 

accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en 

compromettre le fonctionnement.

Safety Information

When using telephone equipment, including the Ooma Linx, basic safety precautions 

should always be followed to reduce the risk of fire, electric shock, damage to equipment, 

loss of property, severe injury to persons or even loss of life, including the following:
• Do not use this equipment and all related accessories near or under water, for example, 

near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a 

swimming pool, under the rain, do not plunge any parts in water or any other liquid.

• Avoid using this product during an electrical storm. There may be a remote risk of electric 

shock from lightning.

• Do not insert the product into an extension cord, receptacle or outlet unless the prongs 

can be fully inserted, failure to do so may cause electric shock or excessive heat resulting 

in a fire.

• Do not overload power outlets and extensions cords, otherwise it can result in fire or 

serious electrical shock.

• To prevent overheating, situate all parts of the product away from heat sources such as 

radiators, heat registers, stoves, or other fixtures, appliances and products that produce 

heat or any area where proper ventilation is not provided.

• Unplug with caution the product from power outlets if it emits smoke, an abnormal smell 

or makes unusual noise. These conditions may cause fire or electrical shock.

• Do not disassemble the device, it contains no user-serviceable parts.

• Unplug the product from any power outlet before cleaning. Do not use liquid or aerosol 

cleaners, use a damp cloth or a microfiber cloth for cleaning.

• Unplug the product from the power outlet if the cable or power adapter prongs are 

damaged or frayed, if liquid has been spilled onto the product, if the product has been 

exposed to rain, water or any other liquid, if the internal components of device are 

exposed.

• Do not use the product to report a gas leak in the vicinity of the leak as it could  

ignite the gas.

• The device is intended to be correctly oriented in a vertical or floor mount position,  

the prongs are not designed to hold the power adapter in place if it is plugged upside 

down, for example do not use facing down power outlets on a ceiling, under a table  

or in a cabinet.

Copyright Information

© 2016 Ooma, Inc. All rights reserved. Reproduction in whole or in part without written 

permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma HD2 Handset, Ooma 

Linx, Ooma Premier, Ooma Office and all other Ooma company, product and service names 

and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the 

property of their respective owners. Patent pending.

The phone connected to my Linx device doesn’t get a dial 

tone

• 

If the system status indicator is lit steady amber, try moving the Linx 

closer to the base unit.

• 

If the system status indicator is blinking amber, go to            

ooma.com/linx-setup 

for instructions on how to register the 

device with the base unit.

• 

Verify that your Ooma base unit is powered on and working properly. 

The system status indicator 

(see diagram on page 6) should be lit 

blue.

My Linx won’t register with my Ooma base unit

• 

Move the Linx closer to your base unit and try to register again.

• 

The Linx is not compatible with the first-generation Ooma Telo 

Handsets. If you wish to disable your old handsets so you can use 

the Linx device, dial 

 

 on a phone connected to 

your Ooma Telo. The base unit will reboot automatically in a mode 

that will support the Linx (and Ooma HD2 Handset, Ooma Safety 

Phone, Ooma Headset). Ooma Telo Handsets will no longer work.

• 

Your Ooma base unit supports up to four DECT devices. Ooma 

Linx, HD2 Handset, Safety Phone, Headset are DECT devices, 

which means you may only register a total of four of these devices. 

How do I factory reset the Linx device?

• 

To perform a factory reset on a Linx device, plug it into a power 

outlet and then insert a paper clip through the reset pinhole (see 

diagram on page 6) to press the reset switch until the system 

status indicator blinks amber.

Warranty, Safety and Legal Notices

Ooma Premier is a suite of over 25 enhanced calling features that are 

available on a subscription basis. A subscription to Premier gives you 

access to features that help extend the capabilities of your phone to 

serve a busy household. Premier subscribers have access to these 

advanced features when they connect a telephone to the Linx:

Instant Second Line™

If someone else is on the phone, pick up any unused phone to get a 

fresh Ooma dialtone and make a second call. If there’s already one 

active call and you receive a second call, handsets connected to a  

Linx device not currently in use will ring and can be answered normally.

Virtual Number

You can select a second phone number to assign to all phones in 

your home, or just to the phone connected to a particular Linx device. 

Select a number from a remote area code near your loved ones—now 

they can call you for free too!

Private Device and Voicemail

Set up your new Linx device with its own phone line that can  

ring separately from your main number. Configure this at  

my.ooma.com/numbers.

Placing and receiving calls

To place a call, pick up the telephone that is connected to the Linx 

device. You will hear the signature Ooma dialtone. Dial the number as 

you normally would. 
To answer a call, pick up your telephone or press the Talk button on 

your phone.

Joining an existing call

Simply pick up the phone that is connected to the Linx device. When 

you hear the Ooma dialtone, press the Flash button on your phone to 

switch over to the call already in progress.

Call-waiting

Switch to a second incoming call by pressing the Flash button on your 

phone when you hear the call-waiting beep. Your current call will be 

automatically placed on hold. You can switch back to the original call 

by pressing the Flash button again.

Caller-ID

When an incoming call rings on your Ooma Linx, you will see the 

caller-ID associated with the caller on the display of the handset that is 

connected to the Linx.  

9-1-1 Calls

Calls to 911 will be routed to an emergency dispatch center. Please 

make sure that your address with Ooma is always up-to-date, as this 

information is used to determine your location in emergency situations. 

Learn more about emergency calling with Ooma by visiting: 

www.ooma.com/911

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Basic Operation

Have a Question or Need Assistance?

Here is where you can look for help:
Knowledge base: 

www.ooma.com/support

User manuals: 

www.ooma.com/userguide

Community forum: 

www.ooma.com/forums

Live Customer Care: 

1-888-711-6662 (US)

                                 

 

1-866-929-6662 (Canada)

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Ooma Premier

Troubleshooting

Summary of Contents for Linx 700-0120-501

Page 1: ...Quick Start Guide 700 0120 501 ...

Page 2: ...d anywhere within range of your base unit To complete the setup process you will need the following Go to Step 1 Ooma Linx Telephone cable not included IMPORTANT If you are using the Linx with an Ooma Office system please go to office ooma com base_stations click Register New Device and follow the directions on the screen For detailed instructions see ooma com office linx setup 1 ...

Page 3: ...ce with your Ooma base unit find a power outlet located close to or in the same room as your Ooma base unit Plug the Linx in The system status indicator should light up amber and then begin to blink as it looks for a base unit to register with Go to Step 2 2 ...

Page 4: ...ould detect the base unit and register Once it is is connected the system status indicator will turn blue NOTE The Linx device may require a software upgrade the first time it is connected While it is upgrading the system status indicator on the Linx will blink blue and amber DO NOT UNPLUG THE LINX WHILE IT IS UPGRADING Go to Step 3 3 ...

Page 5: ... a power outlet close to the phone or telephony device you want to connect it to Plug the Linx in and verify that the system status indicator turns blue after a few seconds Using your existing telephone cord plug your telephone or telephony device into the phone jack at the bottom of the Linx device Step 3 4 ...

Page 6: ...hony device is now connected to your Ooma system Pick up the phone connected to the Linx Hear the melodious dialtone That s the sound of Ooma Dial now IMPORTANT If you are connecting an alarm system to the Linx you must complete your setup online at my ooma com linx 5 ...

Page 7: ...is attempting to register with a base unit Blinks blue and amber during a software upgrade Line status indicator Lights up blue when the line is idle Lights up amber when the line is in use Reset pinhole Used to factory reset the Linx device Telephone jack Connect your device to the Linx with a standard telephone cable not included Front view Bottom view 6 ...

Page 8: ...coming call by pressing the Flash button on your phone when you hear the call waiting beep Your current call will be automatically placed on hold You can switch back to the original call by pressing the Flash button again Caller ID When an incoming call rings on your Ooma Linx you will see the caller ID associated with the caller on the display of the handset that is connected to the Linx 9 1 1 Ca...

Page 9: ...cted to a Linx device not currently in use will ring and can be answered normally Virtual Number You can select a second phone number to assign to all phones in your home or just to the phone connected to a particular Linx device Select a number from a remote area code near your loved ones now they can call you for free too Private Device and Voicemail Set up your new Linx device with its own phon...

Page 10: ...e first generation Ooma Telo Handsets If you wish to disable your old handsets so you can use the Linx device dial on a phone connected to your Ooma Telo The base unit will reboot automatically in a mode that will support the Linx and Ooma HD2 Handset Ooma Safety Phone Ooma Headset Ooma Telo Handsets will no longer work Your Ooma base unit supports up to four DECT devices Ooma Linx HD2 Handset Saf...

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