12
7 Frequently
asked
questions
My Bluetooth headset does not switch on.
The battery level is low. Charge the headset.
I cannot pair my Bluetooth headset with a
mobile phone.
The Bluetooth is disabled. Enable the
Bluetooth feature on your mobile phone and
turn on the mobile phone before you turn on
the headset.
Pairing does not work.
Make sure the headset is in pairing mode.
•
Follow the steps described in this user
manual (see 'Charge and pair your
headset' on page 4).
•
Make sure that the LED light flashes
blue and white alternately before you
release the pairing/mute button. Do not
stop holding the button if you see the
blue LED only.
The mobile phone cannot find the headset.
•
The headset may be connected to a
previously paired device. Turn off the
connected device or move it out of
range.
•
Pairing may have been reset or the
headset has been previously paired
with another device. Pair the headset
with the mobile phone again as
described in the user manual (see
'Charge and pair your headset' on page
4).
Voice dialing or redialing does not work on
my mobile phone.
Your mobile phone may not support this
feature.
