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Pentair Water Product Warranty
Pentair Water warrants that, when this product is used for the purpose it was designed, is correctly housed and vented against
weather, vermin, dust etc., that it will be free of material and manufacturing defects at the time of the original purchase.
This warranty is limited to the cost of the product and does not cover third party costs including the costs of
electricians, plumbers, etc. unless authorised by Pentair Water.
TERMS AND CONDITIONS APPLICABLE IN AUSTRALIA AND NEW ZEALAND
1) YOU SHOULD CAREFULLY READ THE INSTRUCTIONS SUPPLIED PRIOR TO USING THIS PENTAIR
WATER PRODUCT.
This product is to be installed and operated in accordance with the instructions provided.
This warranty will not apply if it is used in a manner other than in accordance with the instructions.
What the warranty covers:
Pentair Water warrants its products to be free of defects in material and workmanship during the warranty period.
If a product proves to be defective in material or workmanship during the warranty period, then Pentair Water will,
at its sole option repair or replace the product with a like product. Replacement product or parts may include
re-manufactured or refurbished parts or components.
How long the warranty is effective:
1) This Pentair Water product is warranted for 24 months for all parts from the date of the first
consumer
purchase.
2) Where this Pentair Water product is sold for commercial application as defined in the relevant Trade
Practices and Consumer Protection legislation the warranty shall be for a period of six months from
the date of purchase by the end user.
3) Ancillary equipment including but not limited to plastics and metal fittings, electrical controls (including touch
pads), bladders, pressure switches, filter cartridges, pressure gauges, etc. shall be warranted for a period of
twelve months only in relation to consumer applications.
Who the warranty protects:
This warranty is valid only for the consumer purchaser.
What the warranty does not cover:
1) Damage, deterioration or malfunction resulting from:
a) accident, misuse, negligence, fire, water, lightning, or other acts of nature, unauthorised product
modification or failure to follow instructions supplied with the product;
b) repair or attempted repair by anyone not authorised by Pentair Water;
c) any damage to the product due to shipment;
d) removal or installation of the product;
e) causes external to the product such as electric power fluctuations or failure;
f) use of supplies or parts not meeting Pentair Water specifications;
g) normal wear and tear;
h) water ingression or exposure to abnormal corrosive conditions or “run dry” conditions;
i) any other cause which does not relate to a product defect.
2) Damage caused to the product as a consequence of use of another manufacturer’s product used in
conjunction with Pentair Water and affiliate companies.
3) This warranty does not cover such products as combustion engines, mechanical seals or other component
parts of units not manufactured by Pentair Water, but where possible Pentair Water will make available to
purchaser the benefit of any warranty of that manufacturer.
4) This guarantee does not cover underwater light bulbs, underwater lights will only be warranted if wiring is
to approved standards, and an approved transformer incorporating thermistors has been used, running the
light not submerged in water will void warranty.
5) Hydrostatic relief valve supplied separately or incorporated in products are sold with the express
understanding that such products offer limited hydrostatic relief and no offer is made or implied as to the
suitablity of such products for a specific application as their condition at the time of sale are unknown and
beyond Pentair Water’s control. It is the responsibility of the installer to ensure that the performance of the
valve meets the required application.
6) Swimming pools or spa equipment wil not be warranted where the Langelier Saturation Index ‘pH’ range
is outside 7.2 to 7.6 and they have not been regularly treated with chlorine or bromine based sanitising
systems, or other recognised sanitising systems
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Spare Parts:
Spare parts are usually stocked for a reasonable period of time following last production.
Pentair Water does not warrant that spare parts will be made available for the whole of the reasonable
period and reserves its right to cease supplying spare parts or providing facilities for repair of spare parts in
circumstances which are beyond its control including the requirement to remove spare parts from sale as a
consequence of changes in the law or otherwise as it deems fit.
How to get service:
In Australia please contact 1800 664 266 In New Zealand please contact 0800 664 269
Claims under this warranty must give evidence of date of purchase, model and serial number of the product and the
claimants name, address and telephone number.
1) To obtain warranted service, you will be required to provide to either Pentair Water state office or
recommended service agent:-
a)
the
product;
b) confirmation in writing specifying the nature of your claim;
c) proof providing date of original purchase;
d) full contact details including name and address;
e) the serial number of the product if any.
2) The product is to be forwarded by the customer freight paid to Pentair Water.
Infield service by an authorised Pentair Water Service Agent will incur a travel, removal & reinstallation fee to
adjudicate on warranty issues. Authorised warranty will be free of charge for the first 12 month period from
date of the first consumer purchase.
3) Warranty service work will be denied or suspended, on equipment not readily accessible to service personnel,
that is products that are behind barriers, tiled or bricked in, installed in roofs or second story external walls
including inaccessible power points.
4) Any service of any product which is found to be faulty due to abuse, misuse or improper installation will be
charged to the owner at the service agents current servicing hourly rate.
Limitation of implied warranties:
THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED
HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
Exclusion of damages:
PENTAIR WATER’S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT. PENTAIR
WATER SHALL NOT BE LIABLE FOR:
1) Damage to other property caused by any defects in the product, damages based upon inconvenience, loss
of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference of
business relationships, or other commercial loss, even if advised of the possibility of such damage.
2) Any other damages, whether incidental, consequential or otherwise.
3) Any claim against the customer by any other party.
Effective law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Nothing in this warranty limits or restricts, or is intended to derogate from, any right or remedy which the purchaser
or ultimate user of the product may have pursuant to Australian state and/or Australian federal consumer protection
legislation, New Zealand Sale of Goods Act, Consumer Guarantees Act, Fair Trading Act or any other relevant and
applicable New Zealand legislation or authority and where necessary shall so be read and construed.
TERMS AND CONDITIONS APPLICABLE INTERNATIONALLY
How long the warranty is effective Internationally
1)
This Pentair Water product is warranted for 12 months for all parts from the date of the first consumer purchase.
Should any parts fail as a result of such defects within the specified period, the part will be replaced free of
charge. (This does not include travel charges, removal and reinstallation charges.)
Pentair Water Product Warranty (Continued)
