One Talk Verizon T49G, User Manual

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User guide
21
Consultative Transfer:
Consultative Transfer allows you to speak to the
person before you transfer the call.
1. Press or the Transfer soft key during an
active call. This will place the call on hold.
Enter the 10-digit phone number or extension
you want to transfer to and press the Consult
soft key. When the second party answers,
advise them of the transfer.
2. Press or the Transfer soft key to complete.
Intercom
Intercom enables desk phones within the same
group to call each other by using the last four
to six digits of the number and having the call
auto-answered on a speaker phone.
• Intercom must be enabled on each desk
phone to work.
Enable or disable Intercom:
1. From the home screen, press the
Features button.
2. Press
Intercom
.
3. From the “Accept Intercom” section, press
On
or Off to enable or disable.
• The default setting is disabled.
4. From the “Intercom Mute” section, tap Off
to disable.
• Disable Mute allows you to be able to talk
back when receiving an intercom call.
5. Press Save .
Set up Intercom line key:
1. From the home screen, press and hold an
empty line key button.
2. From the type field, press Intercom .
3. Enter the appropriate information, then press
Save .
• Label
• Value (extension number)
The user gets a prompt to enter the extension
number if left blank.
Using an Intercom line key:
Using a dedicated Intercom line key when an
extension is not defined:
1. From the home screen, press the Intercom .
2. Enter the target extension for Intercom then
press the Send soft key.
Using a dedicated Intercom line key when an
extension is defined:
1. From the home screen, press the
Intercom label.
2. The Intercom is connected.
Remote Group Pickup
One Talk helps ensure that calls are answered by
associating lines with groups (Inside Sales, for
example). If your administrator has assigned your
line to a specific group, Remote Group Pickup
enables you to remotely pick up a group
member’s ringing line from your own desk phone.
Dial **98 from your desk phone to remotely pick
up a group member’s ringing line.
Transferring calls:
You may transfer an active call to any other phone
number, regardless of service provider (it does
not have to be a One Talk number). There are
three transfer options: Consultative Transfer,
Direct Transfer and Direct Transfer to Voice Mail.