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4. Error Messages and Troubleshooting
4.2
Troubleshooting
In case of any of the below problems occur during measurement, first check that no
other electrical device is within 30cm. If the problem persists, please refer to the
table below.
Problem
Cause
Solution
The measurement result is
extremely high (or low).
Arm cuff is applied too loosely.
Apply the arm cuff tighter.
Refer to section 3.1.
Movement or talking during
measurement.
Remain still and do not talk during
measurement.
Refer to section 3.3.
Clothing is interfering with the arm
cuff.
Remove any clothing interfering
with the arm cuff.
Refer to section 3.1.
Arm cuff pressure does not rise.
The air plug is not securely
connected into the air jack.
Make sure that the air tube is
connected securely.
Refer to section 3.1.
Air is leaking from the arm cuff.
Replace the arm cuff with a new
one.
Refer to section 5.3.
Arm cuff deflates too soon.
The arm cuff is loose.
Apply the arm cuff correctly so that
it is firmly wrapped around the
arm.
Refer to section 3.1.
Cannot measure or the results are
too low or too high.
The arm cuff has not been inflated
sufficiently.
Inflate the arm cuff so that it is 30
to 40 mmHg above your previous
measurement result.
Refer to section 3.3.
HEM-7322T-E_D_M.fm Page 30 Friday, July 27, 2018 12:03 PM
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