TROUBLESHOOTING COMMUNICATIONS
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If a unit fails to report, the following might solve the problem:
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FROM MASTER
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Insure master is up and running, check to see if other units are reporting. If no units at all are reporting, reset
master station computer. If resetting master station computer has no effect, reset master radio control unit. If
no units communicate after this, an equipment failure is possible. We will use your C3IConfig PDA as a
master and attach it to the master radio control unit to check status.
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If some units will report, then:
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Make sure digipeaters are communicating by polling them manually.
g p
g y p
g
y
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If digipeater doesn’t report, reset it and insure unit control board and radio equipment is powered. If it still will
not report, then connect C3IConfig PDA to check status.
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If the digipeater is communicating with the master, try polling the unit with a different digipeater. It is possible
that the unit is too far away or has an obstruction reducing the signal strength, etc. The next step would be to
try polling it with a path that includes a neighboring gateway ID that responds correctly.
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FROM GATEWAY UNIT
O
G
U
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To determine if a gateway has failed, or if the communications path is not reliable, attach the configuration
PDA.
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Check to see if configuration ID matches label’s ID number.
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Check to see if utility/segment ID matches system assignment.
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Attempt to poll the nearest digipeaters with the PDA and see if data returns.
Document the digipeaters that work reliably with that unit
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Document the digipeaters that work reliably with that unit
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If the gateway will not communicate with the PDA, check to make sure gateway is powered up. Next attempt
to reset the gateway by un-powering then power back up. If unit still fails, try a different gateway and consult
Omni-Pro.
