7-2
Troubleshooting
7
Problem
Solution
If the problem persists
a. Run the “End Device Configuration Wizard”
after checking and
(TC Central) with the device connected.
correcting one or more
b. When at the screen where all the settings appear,
of the above conditions,
click the “Copy to Clipboard” button.
do the following before
c. Paste to a text file.
contacting Customer
d. Next, select “Configure Receiver …” from thee
Service:
“Tools” menu (in TC Central).
e. When at the screen where all the settings appear,
click the “Copy to Clipboard” button.
f. In the same file as in step c above, paste this
information.
g. Call Customer Service. When speaking to your
Customer Service Representative, ask for an email
address to send the information you just copied and
pasted.
