Omega OCC64KZTGG Page 12 Instruction Manual Download

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Troubleshooting

If you still have a problem with your appliance after checking these basic troubleshooting steps,

please contact an authorised service person or qualified technician.

Problem

Possible Cause

Solution

Oven does not switch on.

Power is switched off.

Check whether there is power supplied.

Also check that other kitchen appliances

are working.

No heat or oven does not warm

up.

Oven temperature control is

incorrectly set.

Oven door has been left open.

Check that the oven temperature control

knob is set correctly.

Oven light (if available) does not

operate.

Lamp has failed.

Electrical supply is disconnected

or switched off.

Replace lamp according to the

instructions.

Make sure the electrical supply is

switched on at wall socket outlet.

Cooking is uneven within the

oven.

Oven shelves are incorrectly

positioned.

Check that the recommended

temperatures and shelf positions are

being used.

Do not frequently open the door unless

you are cooking things that need to be

turned. If you open the door often, the

interior temperature will be lower and this

may affect the results of your cooking.

The timer buttons cannot be

pressed properly.

There is foreign matter caught

between the timer buttons.

Touch model: there is moisture

on the control panel.

The key lock function is set.

Remove the foreign matter and try again.

Remove the moisture and try again.

Check whether the key lock function is

set.

The oven fan (if available) is

noisy.

Oven shelves are vibrating.

Check that the oven is level.

Check that the shelves and any bake ware

are not vibrating or in contact with the

oven back panel.

The cooling fan continues to

operate after the oven is

switched off.

Electronically-controlled oven fan

automatically runs for a certain

amount of time to cool the oven.

The fan switches off automatically when

the electronic components have cooled

sufficiently.

The oven has switched itself off.

Electronically-controlled ovens

switch off automatically if no

function is in operation.

The oven will switch itself off automatically

to save energy if no other action is taken

within a certain time frame after switching

it on or after the end of a cooking

programme.

If the door is opened during a

fan-assisted function, the internal

fan will stop.

Electronically-controlled ovens

with a door switch will stop

cooking if the oven door is

opened.

It is a normal operation of the appliance,

useful when cooking foods in order to

avoid excessive heat escaping. When the

door is closed, the oven will restart to

normal operation.

Troubleshooting

If you still have a problem with your appliance after checking these basic troubleshooting steps,

please contact an authorised service person or qualified technician.

Problem

Possible Cause

Solution

Oven does not switch on.

Power is switched off.

Check whether there is power supplied.

Also check that other kitchen appliances

are working.

No heat or oven does not warm

up.

Oven temperature control is

incorrectly set.

Oven door has been left open.

Check that the oven temperature control

knob is set correctly.

Oven light (if available) does not

operate.

Lamp has failed.

Electrical supply is disconnected

or switched off.

Replace lamp according to the

instructions.

Make sure the electrical supply is

switched on at wall socket outlet.

Cooking is uneven within the

oven.

Oven shelves are incorrectly

positioned.

Check that the recommended

temperatures and shelf positions are

being used.

Do not frequently open the door unless

you are cooking things that need to be

turned. If you open the door often, the

interior temperature will be lower and this

may affect the results of your cooking.

The timer buttons cannot be

pressed properly.

There is foreign matter caught

between the timer buttons.

Touch model: there is moisture

on the control panel.

The key lock function is set.

Remove the foreign matter and try again.

Remove the moisture and try again.

Check whether the key lock function is

set.

The oven fan (if available) is

noisy.

Oven shelves are vibrating.

Check that the oven is level.

Check that the shelves and any bake ware

are not vibrating or in contact with the

oven back panel.

The cooling fan continues to

operate after the oven is

switched off.

Electronically-controlled oven fan

automatically runs for a certain

amount of time to cool the oven.

The fan switches off automatically when

the electronic components have cooled

sufficiently.

The oven has switched itself off.

Electronically-controlled ovens

switch off automatically if no

function is in operation.

The oven will switch itself off automatically

to save energy if no other action is taken

within a certain time frame after switching

it on or after the end of a cooking

programme.

If the door is opened during a

fan-assisted function, the internal

fan will stop.

Electronically-controlled ovens

with a door switch will stop

cooking if the oven door is

opened.

It is a normal operation of the appliance,

useful when cooking foods in order to

avoid excessive heat escaping. When the

door is closed, the oven will restart to

normal operation.

Cleaning and Maintenance

Problem

Possible causes

What to do

The induction hob cannot

be turned on.

No power.

Make sure the induction hob is

connected to the power supply and that

it is switched on.

Check whether there is a power outage

in your home or area. If you’ve checked

everything and the problem persists, call

a qualified technician.

The touch controls are

unresponsive.

The controls are locked.

Unlock the controls. See section

‘Operating Instructions’ for instructions.

The touch controls are

difficult to operate.

There may be a slight film of water

over the controls or you may be

using the tip of your finger when

touching the controls.

Make sure the touch control area is dry

and use the ball of your finger when

touching the controls.

The glass is being

scratched.

Rough-edged cookware.

Unsuitable, abrasive scourer or

cleaning products being used.

Use cookware with flat and smooth

bases. See ‘Choosing the right

cookware’.

Some pans make crackling

or clicking noises.

This may be caused by the

construction of your cookware

(layers of different metals vibrating

differently).

This is normal for cookware and does

not indicate a fault.

The induction hob makes a

low humming noise when

used on a high heat setting.

This is caused by the technology of

induction cooking.

This is normal, but the noise should

quieten down or disappear completely

when you decrease the heat setting.

Fan noise coming from the

induction hob.

A cooling fan built into your

induction hob has come on to

prevent the electronics from

overheating. It may continue to run

even after you’ve turned the

induction hob off.

This is normal and needs no action. Do

not switch the power to the induction

hob off at the wall while the fan is

running.

Pans do not become hot

and appears in the display.

The induction hob cannot detect

the pan because it is not suitable

for induction cooking.

The induction hob cannot detect

the pan because it is too small for

the cooking zone or not properly

centred on it.

Use cookware suitable for induction

cooking. See section ‘Choosing the right

cookware’.

Centre the pan and make sure that its

base matches the size of the cooking

zone.

The induction hob or a

cooking zone has turned

itself off unexpectedly, a

tone sounds and an error

code is displayed (typically

alternating with one or two

digits in the cooking timer

display).

Technical fault.

Please note down the error letters and

numbers, switch the power to the

induction hob off at the wall, and contact

a qualified technician.

Cleaning and Maintenance

What?

How?

Important!

Everyday soiling on

glass (fingerprints,

marks, stains left by

food or non- sugary

spillovers on the

glass)

1. Switch the power to the

cooktop off.

2. Apply a cooktop cleaner while

the glass is still warm (but not

hot!)

3. Rinse and wipe dry with a

clean cloth or paper towel.

4. Switch the power to the

cooktop back on.

• When the power to the cooktop is

switched off, there will be no ‘hot

surface’ indication but the cooking

zone may still be hot! Take extreme

care.

• Heavy-duty scourers, some nylon

scourers and harsh/abrasive

cleaning agents may scratch the

glass. Always read the label to

check if your cleaner or scourer is

suitable.

• Never leave cleaning residue on the

cooktop: the glass may become

stained.

Boil overs, melts,

and hot sugary spills

on the glass

Remove these immediately with a

fish slice, palette knife or razor

blade scraper suitable for

Induction glass cooktops, but

beware of hot cooking zone

surfaces:
1. Switch the power to the

cooktop off at the wall.

2. Hold the blade or utensil at a

30° angle and scrape the

soiling or spill to a cool area of

the cooktop.

3. Clean the soiling or spill up

with a dish cloth or paper

towel.

4. Follow steps 2 to 4 for

‘Everyday soiling on glass’

above.

• Remove stains left by melts and

sugary food or spillovers as soon as

possible. If left to cool on the glass,

they may be difficult to remove or

even permanently damage the glass

surface.

• Cut hazard: when the safety cover is

retracted, the blade in a scraper is

razor-sharp. Use with extreme care

and always store safely and out of

reach of children.

Spillovers on the

touch controls

1. Switch the power to the

cooktop off.

2. Soak up the spill

3. Wipe the touch control area

with a clean damp sponge or

cloth.

4. Wipe the area completely dry

with a paper towel.

5. Switch the power to the

cooktop back on.

• The cooktop may beep and turn

itself off, and the touch controls may

not function while there is liquid on

them. Make sure you wipe the touch

control area dry before turning the

cooktop back on.

Important Safety Warnings

IMPORTANT

: Read the assembly instruction section and safety precautions of this booklet carefully before

removing the contents of this carton.

This appliance is not intended for use by persons (including children) with reduced physical, sensory or

mental capabilities, or lack of experience or knowledge, unless they have been given supervision or

instruction concerning the use of the appliance by a person responsible for their safety. Children should be

supervised to ensure that they do not play with the appliance.

After removing the packaging, make sure to check if there is any damage to the appliance. If there is any

damage, never attempt to install the appliance and immediately contact your retailer. As packaging

materials can be dangerous to children, they need to be collected immediately and put out of reach.

In certain circumstances electrical appliances may be a safety hazard. Check the conformity of voltage

and power settings, which are specified on the information plate attached to the appliance and/or

packaging, with the usage conditions available.

Do not place heavy objects in or on these appliances, use for storage or as a cutting surface as sharp

edges can damage the surface. This appliance is designed for cooking food only. Use flat based, stable,

inductive cooking rated cooking vessels only.

This appliance is designed for domestic household use only and for the cooking of domestic food

products. Use as a commercial appliance will void the warranty. It should not to be used in a marine

environment or outdoors and must be fully built in. Do not use the appliances until fully installed.

A means for disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.

The electrical connection must be accessible after installation. The appliance must be electrically isolated

before any maintenance can be performed.

The appliance is not intended to be operated by means of an external timer or separate remote-control

system.

Electrical connection must be made as per local wiring rules and regulations. Do not disconnect the

appliance with wet hands or bare feet, and do not disconnect the power cord with extreme force.

10.

Ensure that the kitchen is well ventilated or mechanical ventilation is in use while cooking on this

appliance.

11.

Do not store or use flammable materials or aerosols near the cooktop. Items made from aluminium,

plastic, plastic film & sugar-based foods should also be kept away from the appliance, as they may fuse to

the surface.

12.

WARNING

– The surface temperature of this appliance exceeds 95°C. To avoid a hazard, under bench

access must be restricted. A board must be installed underneath the cooktop. Heat from the underside of

the unit will be expelled by inbuilt fans – do not block.

13.

WARNING

- The cooktop will become hot during and directly after use. Do not touch the surface during

this time, as it may be hot and can cause burns. To avoid burns, children should be kept away.

14.

Cleaning may only be commenced on the appliance once it has cooled down and is turned off. Failure to

clean properly can damage the unit. Do not use a steam clean, steam jet or any other high-pressure

cleaning equipment to clean the appliance.

15.

When the appliance is not being used, turn the appliance off.

16.

Where this appliance is installed in a caravan, it shall NOT be used as a space heater.

17.

Do not modify this appliance.

18.

Do not use harsh abrasive cleaners or sharp metal scrapers to clean the glass surface as they can scratch

the surface, which may result in the glass shattering. Clean the glass using a warm damp cloth (e.g.

dishcloth) and dry it with a soft dry tea towel.

19.

All cabinetry and materials used in the installation must be able to withstand a minimum temperature of

50°C above the ambient temperature of the room it is located in, whilst in use. Certain types of vinyl or

laminate kitchen furniture are particularly prone to heat damage or discolouration at temperatures below

the guidelines given above. Any damage caused by the appliance being installed without adhering to the

temperature limits set out above will be the liability of the owner. To avoid any hazards, limit access to the

under-bench section of the cooktop.

20.

Damage can occur to bench tops if pots and pans are allowed to overlap the bench top. This can result in

heat being transferred to the bench top. Ensure that correct sized pots & pans are used. Pans should be

lifted on and off the cooktop surface and not dragged. Cooking zones should not be switched on without

cookware placed on it. Do not place empty cookware onto the cooking zones when in use.

21.

If any cracking is noticed on the cooktop, turn the appliance off immediately and call your Omega Service

Centre.

Warranty

(b) the Appliance is modified without authority from

Residentia Group in writing;

has been removed or defaced;

(d) the Appliance was serviced or repaired by

anyone other than Residentia Group, an

authorised repairer or ASR.

This warranty, the contract to which it relates

and the relationship between you and

Residentia Group are governed by the law

applicable where the Appliance was purchased.

To the extent permitted by law, Residentia

Group excludes all warranties and liabilities

(other than as contained in this document)

including liability for any loss or damage

whether direct or indirect arising from your

purchase, use or non use of the Appliance.

10. For Appliances and services provided by

Residentia Group in Australia, the Appliances

come with a guarantee by Residentia

Group that cannot be excluded under the

Australian Consumer Law. You are entitled

to a replacement or refund for a major

failure and for compensation for any other

reasonably foreseeable loss or damage.

You are also entitled to have the Appliance

repaired or replaced if the Appliance fails to be

of acceptable quality and the failure does not

amount to a major failure. The benefits to you

given by this warranty are in addition to your

other rights and remedies under a law in relation

to the Appliances or services to which the

warranty relates.

11. At all times during the Warranty Period,

Residentia Group shall, at its discretion,

determine whether repair, replacement or refund

will apply if an Appliance has a valid warranty

claim applicable to it.

12. Missing parts are not covered by warranty.

Residentia Group reserves the right to assess

each request for missing parts in a case by case

basis. Any parts that are not reported missing

in the first week after purchase will not provide

free of charge.

13. To enquire about claiming under this warranty,

please follow these steps:

(a) carefully check the operating instructions, user

manual and the terms of this warranty;

(b) have the model and serial number of the

Appliance available;

available;

(d) telephone the numbers shown below.

14. You accept that if you make a warranty claim,

Residentia Group and its ASR may exchange

information in relation to you to enable

Residentia Group to meet its obligations under

this warranty.

IMPORTANT

Before calling for service, please ensure that the

steps in point 13 have been followed.

CONTACT SERVICE

→ Service:

1300 11 HELP (4357)

— THIS WARRANTY IS VALID IN AUSTRALIA ONLY —

Australian & New Zealand Product Warranty Statements of Standard Warranty Conditions

Australian Customers

Our goods come with guarantees that cannot be excluded under

the Australian Consumer Law. You are entitled to a replacement

or refund for a major failure and for compensation for any other

reasonably foreseeable loss or damage. You are also entitled to

have the goods repaired or replaced if the goods fail to be of

acceptable quality and the failure does not amount to a major

failure.

New Zealand Customers

Nothing herein contained shall be construed in any way as

excluding or limiting your rights under the Consumer Guarantee

Act 1993.

Our Warranty

This product is also covered by the manufacturer’s warranty set

out in this document (Our Warranty).

Our Warranty is for a period of twenty four (24) months from the

date of purchase and for refrigeration appliances will have an

additional thirty six (36) months after the first twenty four (24)

months on the Sealed System (PARTS only) Compressor &

condenser etc. The labour cost to replace these parts is the

responsibility of the customer. This is in addition to (and does

not exclude, restrict or modify) any rights or remedies to which

you may already be entitled under the Australian Consumer Law

or the New Zealand Consumer Guarantee Act 1993 relating to

this product. Our Warranty (which is subject to the conditions

below) covers rectification free of charge of any fault arising from

defective materials or components, or faulty workmanship. The

product will be repaired or replaced at the option of Omega, and

all costs of installation, removal, cartage, freight travelling

expenses and insurance are to be paid by the customer.

Our Warranty is subject to the following conditions:
1. That the purchaser contact Omega prior to any product

repair.

2. That the purchaser carefully follows all instructions provided

with the product and complies with all relevant electrical &

plumbing regulations in their State when installing the

product.

3. That the purchaser carefully follows the instructions

provided in the owner’s handbook relating to the proper use

and care of the product and does not use the product for

any purpose other than the DOMESTIC use for which it has

been designed. If the appliance is used in commercial

applications or for rental purposes, Our Warranty is limited

to a warranty of Twelve (12) months covering all parts with

Three (3) months on any labour cost of service or repair.

Service Area

The provision of service under Our Warranty is limited by the

boundary / territory area of the nearest service centre. Travelling

cost incurred for service outside this area is not covered by Our

Warranty

and service will incur commercial cost to be paid by the

customer regulated by the number of kilometres travelled

beyond the service area. These costs will be disclosed to you for

acceptance by you prior to your claim being processed.

Microwave ovens must be returned to your nearest Authorised

Service Centre for repair as they are a carry in serviceable

appliance.

What is Covered by our Warranty

During the warranty period, Omega or its authorised Service

Centre will, at no extra charge, if your appliance is readily

accessible without the need of special equipment and subject to

the terms and conditions of this warranty, repair or replace any

parts which it considers defective.

What is not Covered by our Warranty

1. Products installed damaged or incomplete or not in

compliance with the relevant electrical & plumbing

regulations in their State.

2. Normal wear and tear e.g. cleaning, light globes, filters etc.

3. Failure resulting from power surges and electrical storms.

4. Insect or vermin infestation.

5. Unauthorised repairs or use of non-genuine Omega parts.

6. Any failure caused by the product not being used in

accordance with the instruction and the installation manual

provided with the product.

7. Misuse or abuse, including failure to properly maintain or

service.

8. The clearing of blockages in pumps and hoses.

9. Damage which occurs during delivery or installation.

10. Claims to product surface coating due to liquid or solid

spill-overs, accidental damage or damage caused from

cleaning products not recommended by Omega.

How to Claim Our Warranty

While registering your warranty is not a requirement, for peace

of mind you can register your warranty at

omegaappliances.com.au.

To make a claim under Warranty you will need to contact

Omega in Australia or New Zealand by using the contact details

below.

If you are contacting Omega regarding any warranty claims and

spare parts inquiries, please make sure you have the following

information on hand:

1. Product Name/Model Number

2. Serial Number/s

3. Purchase Date (as per invoice or proof of purchase)

4. Purchased From

5. Warranty Registration Number (if registered)

Contact Us Australia

Omega is a division of Shriro Australia Pty Ltd

Phone: 1300 739 033

Email: [email protected]

Contact Us New Zealand

Omega is a division of Monaco Corporation (member of Shriro)

Phone: 09 415 6000

Email: [email protected]

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other

reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced

if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Australian Consumer Law requires the

inclusion of the following statement with

this warranty: