Olympia WEBRADIO 100, Operating Instructions Manual

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Troubleshooting
www.olympia-vertrieb.de
OPERATING
INSTRUCTIONS
23 Page
Troubleshooting
If, contrary to our expectations, problems arise with the equipment, check
the following information first. In such a case, contact your sales outlet, with
the purchase receipt to hand, or the OLYMPIA Service Center directly.
S
Important information and interesting tips concerning the radio
equipment are available on the “reciva” web site
(http://radio.reciva.com/).
S
Proceed as follows when no connection can be established
between the equipment and network:
1. Check the Wi
− Fi/WLAN network. It is useful to establish a
Wi − Fi/WLAN connection to the network via a PC. The
internet connection can be checked by accessing the web
site http://www.olympia − vertrieb.de, for example.
2. Check that a DHCP server is available or whether you have
setup a static IP address on the equipment. Refer to the
operating manual supplied with the router how to configure
the DHCP server.
3. Ensure that the necessary ports are not blocked by your
firewall. The equipment must have at least access to the
UDP and TCP ports 80, 554, 1755, 5000 and 7070. Refer to
the operating manual supplied with the router how to
configure access to the ports.
4. If your router is configured so that only certain MAC
addresses can access it, enter the MAC address of the
equipment in your router. The radio receiver’s MAC address
is available in the CONFIGURATION − > NETWORK
CONFIG − > VIEW CONFIGURATION − > MAC WIRELESS
ADDRESS or MAC WIRED ADDRESS menu option.
5. If your network is encrypted, check that you have entered
the correct WEP or WPA code.
Note: Pay careful attention to upper and lower case when entering the code.
S
If it is possible for the equipment to log in to the network but
certain radio stations cannot be received, it may be due to the
following:
1. The radio station does not broadcast at this time of day
(remember, the radio station may transmit from a different
time zone).
2. The radio station has already reached the maximum
permissible number of simultaneous listeners.
3. The radio station no longer broadcasts.
4. The link to the equipment has expired.
5. The internet connection between the server (frequently
located in a different country) and your connection is too
slow.
Use a PC to determine the transmission rate to the internet
page of the radio station.
Visit the web site
http://www.reciva.com/stations/add_station.asp. A
corresponding form is provided which you can fill out. The
web site operator will attempt to correct the relevant
specifications for this radio station.