Olive Nexus V-R9, User Manual

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13. Troubleshooting
This section provides an overview of common issues, and possible solutions for
the installation and operation of the Olive Nexus | V-R9.
1.
Unable to access the Configuration Menu when I use my computer to
configure the router. Why?
Note:
It is recommended that you use an Ethernet connection to configure
the router.
Ensure that the
Ethernet LED
on the OliveNexus | V-R9 is
ON
.
If the
LED
is NOT
ON
, check to see if the cable for the Ethernet connection is
securely inserted.
Note:
Ensure that the
IP Address
is in the same range and subnet as the
Olive Nexus | V-R9. The IP Address of the OliveNexus | V-R9 is
192.168.123.254. All the computers on the network must have a unique IP
Address within the same range (e.g., 192.168.123.x). Any computers that
have identical IP Addresses will not be visible on the network. All
computers must also have the same subnet mask (e.g., 255.255.255.0).
Do a
Ping test
to make sure that the OliveNexus | V-R9 is
responding. Go to
Start>Run
.
1. Type
cmd
.
2. Press
Enter.
3. Type “
ping 192.168.123.254”.
A successful ping shows four
replies.
Note:
If you have changed the
default
IP Address, ensure you ping the
correct
IP Address assigned to the Olive Nexus | V-R9.
Ensure that your Ethernet Adapter is working properly, and that all network
drivers are installed properly.
Note:
Network adapter names will vary depending on your specific adapter. The
installation steps listed below are applicable for all network adapters.
1. Go to
Start > My Computer > Properties
.
2.
Select
the
Hardware Tab
.
3. Click
Device Manager
.
4. Double-click on “
Network Adapters”
.
5. Right-click on
Wireless Cardbus Adapter
, or
your
specific network adapter
.
6. Select
Properties
to ensure that all drivers are installed properly.
7. Look under
Device Status
to see if the device is working
properly.
8. Click “
OK”
.