8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Oldsmobile. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
Summary of Contents for 2001 Silhouette
Page 1: ......
Page 6: ...v These are some examples of vehicle symbols you may find on your vehicle ...
Page 176: ...2 94 The Instrument Panel Your Information System ...
Page 261: ...3 58 NOTES ...
Page 402: ...6 61 GM Vehicle Care Appearance Materials ...
Page 414: ...6 73 NOTES ...
Page 415: ...6 74 NOTES ...
Page 422: ...Scheduled Maintenance 7 7 ...
Page 423: ...Scheduled Maintenance 7 8 ...
Page 440: ...7 25 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Page 441: ...7 26 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Page 442: ...7 27 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Page 443: ...7 28 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...