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TROUBLESHOOTING
MACHINE HAS NO POWER
Check to make sure that the bowl is seated correctly and all four latches are
engaged and secure. If the safety switch is engaged and both switches are ON,
unplug the machine and check the fuse; replace if defective. Contact us for
further assistance if this does not resolve the problem.
FLOSS HEAD WILL NOT SPIN, OR SMOKES
Turn the power switch off, unplug the machine and clean the burnt sugar off
with a soft cloth.
EXTREME VIBRATION
Make sure the floss head is even, pan is securely attached, and machine is level.
FLOSS HEAD SPINS BUT DOES NOT HEAT
Ensure wires underneath floss head are not damaged. If the wires are not
damaged there may be an issue with the Temperature Sensor.
ELECTRICAL CORD IS LOST
Replace with a standard 20 Amp electrical cord like those for a computer or
printer, designed for 110V power.
FLOSS HEAD DOES NOT SPIN
Belt may be damaged, loose, or unattached.
See “Changing the Belt” under
Care & Maintenance for further instructions.
Please contact us for assistance at 954-577-1043
