Oki MC560 MFP CX2032, Service & Troubleshooting Manual

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25
Self Diagnostic Service Error Codes
Error Message Cause Description Y / N Solution
Service call
001:Error
(C5900)
Machine Check
Exception Hardware fault
detected. (Board
defective or Shortage of
power supply volume) Replace TBH PCB.
Power off/on
002 ~ 005 Error
006 / 007 Error CPU Exception
Is the error issued again?
Yes If RAM DIMM is installed, remove it,
and turn the power off and on again.
Replace the TBR PCB. Install the
RAM DIMM again. Replace the RAM
DIMM.
service
020:Error CU ROM Hash Check
Error Does error display reappear? Yes Power OFF/ON. Replace TBR PCB.
Service call
025:Error CU Font ROM Hash
Check Error A font ROM hash check error was
detected. Yes Power OFF/ON. Replace TBR PCB.
Service call
030:Error CU Optional RAM Check
Error Does error display reappear? Yes Power OFF/ON. Replace TBR PCB.
Is RAM DIMM set properly? No
Yes Reset RAM DIMM.
Replace RAM DIMM. Service call
031:Error
CU Optional RAM Check
Error
Is error recovered by replacing
RAM DIMM? No Replace TBR PCB.
Is a genuine RAM DIMM in use? No Use genuine RAM DIMM.
Is the RAM DIMM installed
properly? No
Yes Reset RAM DIMM.
Replace RAM DIMM.
Service call
036:Error
(C5900)
RAM Spec Error
Unsupported
DIMM specification of the
CU RAM
Is the fault recovered when the
RAM DIMM is replaced? No
Replace TBR PCB
Service call
040:Error CU EEPROM Error
Does error display reappear?
Yes Power OFF/ON. Replace TBR PCB
Service call
041:Error
CU Flash Error Flash
ROM Error on the CU
board. Does error display reappear? Yes Power OFF/ON. Replace TBR PCB
Service call
042~ 043:Error
045:Error
Flash File System
Error
Access to the Flash ROM directly
mounted on the CU PCB has
failed. Flash File System Error Access to
the Flash ROM directly mounted on
the CU PCB failed. Conduct forced
initialization of the Flash (Notice that
NIC-F/ W will also be erased. It
needs to be written with the
Maintenance Utility after the
initialization.) Execute FLASH
FORMAT of MAINTENANCE MENU
of the System Maintenance Menu.
When "FLASH FORMAT" is
displayed, release the key and wait
till "ONLINE" (approx. 2 min.). If the
symptom does not change, replace
the TBR PCB.