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Oki MC560 MFP CX2032, Service & Troubleshooting Manual

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Oki MC560 MFP CX2032 Service & Troubleshooting Manual Download Page 1

 

MC560 MFP 

CX2032 / CX2033 MFP 

 

Service & 

Troubleshooting 

Guide 

 
 
 

Revision 2.0 

 
 
 

 

 
 

Disclaimer

 

Every effort has been made to ensure that the information in this document is complete, accurate, and up to date. The manufacturer assumes no responsibility 
for the results of errors beyond its control. While all reasonable efforts have been made to make this document accurate and helpful as possible, we make no 
warranty of any kind, expressed or implied, as to the accuracy or completeness of the information contained herein. For the most up-to-date service information 
available, visit our website at  

www.okidata.com

 © Okidata Americas, Inc. 2008 

 

Summary of Contents for MC560 MFP CX2032

Page 1: ...assumes no responsibility for the results of errors beyond its control While all reasonable efforts have been made to make this document accurate and helpful as possible we make no warranty of any kin...

Page 2: ...ator Alarms 7 13 Error Messages 13 24 Service Error Codes 25 30 System Maintenance Adjustments 31 47 User Maintenance Menu 31 33 Service Maintenance Menu 33 45 Fax Maintenance Service Mode Menu 46 47...

Page 3: ...rior with a soft clothe and a vacuum cleaner Note Be careful not to touch the image drum terminals LED lens array and LED connectors Cleaning the interior of the printer Be sure to turn off the power...

Page 4: ...er will be hot Clean the interior of the printer with a dry lint free clothe and a vacuum Cleaning the LED Heads Be sure to turn off the power to the printer Open the top cover by pressing the open bu...

Page 5: ...Cleaning the Pickup Rollers Be sure to turn off the power to the printer Remove the paper cassette and clean the rollers with a damp clothe Clean the separation pad on the cassette with a damp clothe...

Page 6: ...cument Glass Be sure to turn off the power to the printer Open the Automatic Document Feeder and clean the document glass with a damp clothe Cleaning the ADF Clean the feed roller and separation pad w...

Page 7: ...the print job LOAD MEDIA_SIZE MEDIA_TYPE AND PRESS ONLINE SWITCH ERRCODE TRAY MEDIA MISMATCH 460 The size of paper or media type in the tray does not match the print data Load paper in tray It takes a...

Page 8: ...Y MISSING 430 Indicates that paper feed is unavailable in attempting to print from Tray 1 due to removal of the paper cassette of Tray 1 Occurs only when Tray 2 has been installed ADD MORE MEMORY ERRC...

Page 9: ...g status takes effect at Cover Open Close and printing of about 50 copies becomes available REPLACE TONER ERRCODE COLOR TONER EMPTY 410 411 412 413 Toner ends Error 410 Y Error 411 M Error 412 C Error...

Page 10: ...the same error is detected in FACTORY Mode it is indicated as service call of 163 Error 540 Y Error 541 M Error 542 C Error 543 K OPEN FRONT COVER ERRCODE PAPER SIZE ERROR 400 Inappropriate size paper...

Page 11: ...E BELT LIFE 356 Indicates waste toner full Warning status takes effect only once at Cover Open Close and the error occurs again when about 500 copies have been printed CHECK TONER CARTRIDGE ERRCODE CO...

Page 12: ...ue one digit and represents the reason to reboot 0 Reboot due to a reason other than the followings 1 Reboot due to PJL Command 2 Reboot in accordance with a menu change 3 Reboot due to quit operator...

Page 13: ...ROR Fatal 002 011 F0C F0D FFE FFF A fatal error occurred For more information see Service Calls List POWER OFF ON ERRCODE DOWNLOAD ERROR Fatal 209 Downloading Media Table to PU has failed Related to C...

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Page 25: ...placing RAM DIMM No Replace TBR PCB Is a genuine RAM DIMM in use No Use genuine RAM DIMM Is the RAM DIMM installed properly No Yes Reset RAM DIMM Replace RAM DIMM Service call 036 Error C5900 RAM Spec...

Page 26: ...Redo the installation of the PC printer driver Power off on 074 Error 075 Error Video Error Fault detected when image data is extended Is CU assembly set properly No Yes Set properly Replace SP1 TBH...

Page 27: ...inter was detected Does the error reoccur Yes Replace the operator panel PCB PRP Is fan connector connected properly No Yes Connect properly again Replace fan motor Service call 127 Error Error detect...

Page 28: ...ll 172 Error 173 Error Abnormal temperature detected by fuser thermistor high temp or low temp Does error reoccur Yes Turn power ON again Replace fuser unit Service call 174 Error Short circuit in bac...

Page 29: ...k ERASE needs to be executed to erase the encrypted file so that the HDD is restored to the original state as at the time of purchase ADMIN MENU HDD ERASE Service call 251 Error Secure Disk Erasing Er...

Page 30: ...and re download the data during usual printer operation LOADER VERSION XX XX PU board Flash ROM hash check error Does error reoccur Yes Turn on the printer again Replace the PU board PRF WDT ERROR PU...

Page 31: ...or snowing images in print output of high print density decrement the value With faded images in print output of high print density increment the value PAPER COLOR SET 0 1 2 2 1 Corrects print non un...

Page 32: ...Page Job FUSER UNIT PRINTS DEC Prints The number of sheets after a new FUSER unit was attached TR BELT UNIT IMAGES DEC Images The number of sheets after a new BELT unit was attached K TONER FULL DEC Y...

Page 33: ...e printing number of sheets of each color TOTAL SHEET CNT PRINTS DEC Prints The indication of the total printing number of sheets Service Maintenance Menu Adjustments Factory Shipping switching This s...

Page 34: ...in the lower line of the display section Pressing the MENU key increments the set value Pressing the MENU key decrements the set value 4 Pressing and holding down 3 sec the ENTER key while the value...

Page 35: ...as listed below LEVEL0 and LEVEL1 The LEVEL0 is used for monitoring purposes only and will not be detailed here For more information on LEVEL0 consult the service manual Normal self diagnostic mode Le...

Page 36: ...er line of the display section The MENU key increments a test item and the MENU key decrements a test item 3 Pressing the ENTER key initiates the test and the name and current status of the correspond...

Page 37: ...or MENU key until the item corresponding to the unit of Table 6 4 now to be tested appears in the lower line of the display section The MENU key increments a test item and the MENU key decrements a t...

Page 38: ...The motor keeps rotating if holding down the ENTER key for two seconds when determining the choice of the motor The motor stops when the CANCEL key is pressed 4 Pressing the CANCEL key stops the drive...

Page 39: ...the corresponding item appears and press the ENTER key The MENU key increments a test item while the MENU key decrements a test item If the set values of the items are not necessary Default settings g...

Page 40: ...splay section in the operation of Item 2 the test print takes place with the set values specified in Items 2 and 3 Pressing the CANCEL key stops the test print If any of the alarms indicated in the De...

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Page 42: ...ng Unit HEX T Measured value of environmental temperature Unit C H Measured value of environmental humidity Unit Pressing the MENU key switches over the indication YTR MTR CTR and KTR denote the trans...

Page 43: ...ant speed timer value of belt motor I O set value Unit HEX FRM AD value of frame thermistor reading Unit HEX xxx Frame temperature Unit C Pressing the MENU key switches over the indication HT Fuser te...

Page 44: ...ge appears 2 Pressing the ENTER key causes the following message to appear Press and hold down the MENU key or MENU key until the intended item is displayed 3 Pressing the ENTER key executes the test...

Page 45: ...sage appears 2 Pressing the ENTER key causes the following message to appear Press and hold down the MENU key or MENU key until the intended item is displayed 3 Pressing the ENTER key executes the tes...

Page 46: ...it to page Detect dial tone Detect busy tone Re dial Redial interval Ring response Dial prefix Manual receive ECM mode Speaker volume Id Enter MFP ID number Station Enter MFP telephone number Enable D...

Page 47: ...erver Fax Settings OK Phone Book Reports Cancel Fax Jobs Setup Fax Service Mode OK Report Print default settings are in bold Management Service Mode Fax Service Bit ON Activity Report Enable Disable F...

Page 48: ...48 Troubleshooting Basic Troubleshooting Procedure...

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Page 52: ...52 Paper Feed Troubleshooting...

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Page 73: ...73 Service Error Code Hardware Troubleshooting...

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Page 81: ...81 Image Quality Troubleshooting...

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Page 88: ...88 Network Troubleshooting...

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Page 90: ...key after the dial prefix or international dialing code to tell the machine to wait for a dial tone If there are frequent problems communicating with a particular remote machine try programming the t...

Page 91: ...smission but it did not Check the display to make sure that the MFP is set to the correct time and date See Initial set up on page 58 in the CX2032 MFP user s guide MFP will not poll a remote machine...

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