Oki MC361 Service & Troubleshooting Manual Download Page 51

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Error Code 372

Remove any paper from the document trays.

Open the scanner unit.

Press the top cover open button and open the top cover.

Important!

Touch any screw inside the machine to remove static electricity from

your body.

Remove

Drum 2.

Remove

Fuser

3. Remove Belt

4. Remove Paper in directions shown

Summary of Contents for MC361

Page 1: ...urer assumes no responsibility for the results of errors beyond its control While all reasonable efforts have been made to make this document accurate and helpful as possible we make no warranty of an...

Page 2: ...Switch Scan Test 2 8 2 Motor Clutch Test 2 8 3 Test Print 2 8 4 Color Registration Adjustment Test 2 8 5 Density Adjustment Test 2 8 6 Consumable Counter Display 2 8 7 Print counter display 2 8 8 Fact...

Page 3: ...o touch the image drum terminals the LED lens array and the LED head connectors Turn OFF the power of the MFP Turn off the power switch on the printer Clean the surface of MFP Note Do not use any liqu...

Page 4: ...r positions of the LED head with soft tissue paper gently and lightly 1 3 Cleaning the Paper Feed Rollers Note In order not to cause damage to the surface of the roller please use soft cloths to clean...

Page 5: ...P Tray Open the MP tray While pressing the tab of the paper feed roller cover to the right open the cover Wipe the paper feed roller with a soft cloth lightly moistened with water Close the cover of t...

Page 6: ...the scanner Then Press the top cover button and open the top cover Remove the image drum unit from the MFP Cover the removed image drum cartridge with a black paper Note Use caution when handling the...

Page 7: ...he transfer belt from the MFP Release two lock levers blue and remove the transfer belt unit from the MFP Thoroughly clean the interior of the printer and re install the transfer belt fuser and drum u...

Page 8: ...gain with a soft cloth lightly moistened with water 1 7 Cleaning the Document Glass It is recommended to clean the document glass once a month to maintain image quality of the printouts Open the docum...

Page 9: ...splay the password entry screen of the service menu is described as follows 1 When the equipment is in standby mode access the password entry screen by pressing Setting 0 1 0 3 Enter the password that...

Page 10: ...and press OK Note If any setting change requires reboot of the MFP and the BACK button is pressed the MFP will enter the normal operating condition after the MFP reboots 2 2 Service Maintenance Menu...

Page 11: ...e Print Syslog Execute Panel Maintenance Buzzer Test Color Copy Copy Maintenance Print Check Pattern Execute Scanner Calibration Execute Side Reg FBS Front Edge Side Reg Front Edge ADF Front side Back...

Page 12: ...as been selected the menu is exited and formatting of the inserted SD card begins Displayed under the following conditions SD card inserted Boot Menu Storage Setup Enable SD Card is Yes Format Flash R...

Page 13: ...isplays a snapshot of the current time The time does not change during display Save Syslog Saves the network communication log syslog to nonvolatile memory Print Syslog Prints the network communicatio...

Page 14: ...skipping the back edge of the document To read the shadow of the back edge of the document add a negative value Increase or decrease the number of motor pulses from detection by the sensor of the bac...

Page 15: ...n On the panel display CIS light testing and Cancel Check CIS Value 300dpi 600dpi 1200dpi Results displayed CCD_SIG9_WID_H 0 x 000000 CCD_SIG2_WID_H 0 x 000000 Check CIS maintenance displays the expos...

Page 16: ...Scan W Display message showing that settings are complete R Display read value Mechanical Test ADF Test Simplex Duplex Conduct mechanical testing without reading an image ADF Test moving original doc...

Page 17: ...VR FB home position sensor FB HP ADF Motor Test Value Forward Forward Continuous Reverse Reverse Continuous Test the ADF motor After a short press of the button rotate in the CW direction for 10 secon...

Page 18: ...menu not shown on models with no fax Service Bit Note This is displayed only for destinations JP1 and JPOEM Country Code This is displayed only for destinations JP1 and JPOEM Line Test Tone Send Test...

Page 19: ...c How to enter self diagnostic mode Note The initial Password is set to 000000 Six zeros 1 When the equipment is in standby mode access the password entry screen by pressing Setting 0 1 0 3 2 Press th...

Page 20: ...Level 1 Diagnostic Screens Exiting self diagnostic mode When the 4 is pressed from DIAGNOSTIC MODE Window displaying Factory state the setting window will return Press 4 to exit Engine Diag Mode 20...

Page 21: ...r SB Toner sensor Waste toner sensor RFID internal noise motor Error detail 2 and held down in combination for three seconds 2 8 6 and 4 pressed in combination momentarily SWITCH SCAN MOTOR CLUTCH TES...

Page 22: ...in a shaded area XXXXX and pressing 6 executes the option 6 or 4 is used to switch to the option in a non shaded area XXXXX and after that 2 or 8 is used to select an option A selected test is execute...

Page 23: ...isplay See section 2 8 7 PRINTER STATUS Displays consumable life 8 Factory Shipping mode setting See section 2 8 8 Switches between the Factory and Shipping modes 9 Fuse status display See section 2 8...

Page 24: ...isplayed Operate the unit s Display information in the appropriate area s of the LCD display the information varies depending on the sensor s 4 Press the button to restore the state for step 2 5 Repea...

Page 25: ...Fuser thermistor upper sensor AD value H Fuser thermistor lower sensor AD value H Heater frame thermistor AD value H HUM_TEMP_DEN 1 Humidity sensor AD value H Temperature sensor AD value H Density sen...

Page 26: ...he name starting to blink and the unit being driven for10 seconds Note The state for step 2 is restored after the 10 second driving of the unit The unit is driven again by pressing an appropriate butt...

Page 27: ...splay after holding down REGIST SHUTTER 6 button Identifies the number of executions 2 8 3 Test Print The test printing is used for printing test patterns stored in the PU The controller stores the ot...

Page 28: ...printing DUPLEX 1 PAGES STACK Performs duplex printing using a one page stack layout Default is in shaded areas XXX Set settings are enabled only in this test mode not written into the EEPROM Note PA...

Page 29: ...attern 0 Pattern 1 Pattern 2 Pattern 3 Pattern 4 Pattern 5 Pattern 6 Pattern 7 Note Solid black print pattern 7 is included in the local printing function An offset occurs when it is output at 100 in...

Page 30: ...re switched by pressing 2 KR A black transfer roller resistance value in uA YR A yellow transfer roller resistance value in uA MR A magenta transfer roller resistance value in uA CR A cyan transfer ro...

Page 31: ...in hex The displays are switched pressing 2 TR1 A transfer voltage parameter VTR1 table identification number in hex TR2 A transfer voltage parameter VTR2 table identification number in hex The displ...

Page 32: ...A color registration adjustment test starts the ONLINE lamp starts blinking b When the test ends the upper display shows the result of the test OK or an error name and the lower display shows RESULT...

Page 33: ...alarm or the cover is open it displays the following message 4 Repeat steps 2 and 3 when necessary 5 Press 4 to end the test the state for step 1 is restored Color registration adjustment test items...

Page 34: ...2 When DENS ADJ RESULT is executed Same button operation as b used when REG ADJ EXECUTE is executed When DENS ADJ PAR SET is executed The setting for the density adjustment parameter is displayed Whe...

Page 35: ...e or button is disabled 3 Press 4 to end the option the state for step 1 is restored Upper Display Lower Display Format Unit Detail K ID UNIT IMAGES Decimal Images Y ID UNIT IMAGES Decimal Images M ID...

Page 36: ...he option the state for step 1 is restored Upper Display Lower Display Format Unit Detail K IMPRESSIONS IMAGES Decimal Images Y IMPRESSIONS IMAGES Decimal Images M IMPRESSIONS IMAGES Decimal Images C...

Page 37: ...up is used for enabling or disabling the error detection by sensors The detection can be enabled or disabled temporarily for troubleshooting Allowing for setting engine operation options for which exp...

Page 38: ...her to enable or disable extending image drum life at the end of the life WR POINT REV TBL H mm 00H FFH A correction value Adds a correction value for the default writing point BOTTOM WRT POINT TBL H...

Page 39: ...rints using printable pages embedded in the printer on paper from the Supported Media List Use paper from a fresh unopened ream that is acclimated to room temperature and humidity If the print quality...

Page 40: ...printer and to assist in troubleshooting See sections 2 8 3 and 2 8 5 for details 3 2 Using New Consumable Units for Testing Purposes The printer unit will allow you to utilize new consumable units f...

Page 41: ...Page to see if it is an application problem Perform isolation Test Prints Section 2 8 3 Run the Density Adjustment Test in Section 2 8 5 Areas of the Printer that Apply Imaging Unit LED Head Transfer...

Page 42: ...heck for toner starvation in the Imaging Unit Is there evidence of toner starvation Yes Replace the Toner Cartridge No Go to Step 4 4 Remove the Imaging Units and the Transfer Unit and check for toner...

Page 43: ...Chapter 1 Verify the media used is supported by this printer Verify the media settings are correct at the Control Panel Print the ID Check Pattern Setting Reports Print ID Check Pattern and Demo page...

Page 44: ...Fill Test pattern and check for any missing colors Is the problem with a single color Yes Go to Step 4 No Go to Step 6 4 Is there debris or contamination on the LED Head Yes Clean with a dry lint fre...

Page 45: ...29 9 mm Imaging Unit Supply Roller 43 1 mm Imaging Unit Fuser Belt 94 2 mm Fuser Heat Roller 85 4 mm Fuser Transfer Roller 37 7 mm Transfer Unit Mis Registration Color Layers Not Correctly Registered...

Page 46: ...he configuration page to identify the problem color Remove the Imaging Unit of the suspect color Inspect the grounding shaft Has the shaft shifted Yes Replace the Imaging Unit No Go to Step 8 8 Check...

Page 47: ...4 1 1 Printing Process Paper path through printer Tray 1 and MPT Paper Feed 47...

Page 48: ...eject jam J7 EXIT Tray1 paper feed jam J10 N1 Paper size error paper size error J12 N1 Paper Exit Face Down Stacker Paper Exit Face Up Stacker Paper Jam Code Table for the print engine Code Number Jam...

Page 49: ...ing the sensors shown above Document jam check timings are stored in the ROM on the Main PCB to check whether a jam has occurred according to presence absence of the document at the relevant sensor po...

Page 50: ...er from the document trays 2 Open the scanner unit 3 Press the top cover open button and open the top cover Important Touch any screw inside the machine to remove static electricity from your body 1 R...

Page 51: ...ays 2 Open the scanner unit 3 Press the top cover open button and open the top cover Important Touch any screw inside the machine to remove static electricity from your body 1 Remove Drum 2 Remove Fus...

Page 52: ...the scanner unit 4 Press the top cover open button and open the top cover Important Touch any screw inside the machine to remove static electricity from your body 1 Remove Drum 2 Gently remove by top...

Page 53: ...cument trays 2 Open the scanner unit 3 Press the top cover open button and open the top cover Important Touch any screw inside the machine to remove static electricity from your body 1 Remove Drum 2 R...

Page 54: ...he document trays 2 Open the scanner unit 3 Press the top cover open button and open the top cover Important Touch any screw inside the machine to remove static electricity from your body 1 Remove Dru...

Page 55: ...392 1 Remove Cassette 2 Remove Paper Document Jam Duplex Path 1 Open ADF cover to remove paper Document Jam ADF 1 Open ADF cover 2 Remove paper by top edge 3 Check under paper guide 4 Check under doc...

Page 56: ...connection between the scanner and printer or to replace the device if the symptom persists after you turn on the power unit again 057 The timeout of command communication of the scanner The timeout o...

Page 57: ...ly Replace the toner sensor board 124 Ambient temperature error Is the cable from the CU PU board to the toner sensor board connected properly Re connect it properly Replace the toner sensor board 126...

Page 58: ...on the MFP Replace the fuser unit 175 A backup thermistor open circuit was detected low temperature Turn off and on the MFP Replace the fuser unit 176 177 A backup thermistor temperature error high o...

Page 59: ...properly installed properly Replace the image drum unit Replace the image drum motor 928 Fuser motor lock error Check that the fuser is properly installed Replace the fuser Replace the fuser motor 933...

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Oki MC361, Service & Troubleshooting Manual

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