FAQ
Q: Failed to Connect?
A: 1) First please make sure you Wi-Fi network is 2.4GHz, this
device is not compatible with 5G. And the Wi-Fi password
you inputted is right.
2) Please make sure the light is blinking rapidly in Red for
button for 5 seconds to reset the device.
3) If it still failed to connect, please try to connect with other
2.4GHz Wi-Fi network and phone hotspot.
Q: Showing offline in the App?
A: 1) Please confirm your network is stable, power off the device
and power on again.
2) If it still offline, please long press the ON/OFF button for 5
seconds to reset the device then reconnect to the network.
Q: Why the Type-C connector cannot be inserted in
completely?
A: This is normal and does not affect the use of the product.
Please don’t worry.
