TROUBLESHOOTING
Bike does not power
on or only powers
on when connected
to the charger
Charger light stays
green when
connected to the
battery or battery is
not getting a full
charge
Bike powers up
but doesn’t provide
pedal assist or
throttle use
1. Check that your power assist level is 1 or higher.
Power is not activated on level 0.
2. Restart bike and do not pull the brake levers when
powering up (the brakes are ‘Motor Kill Switch”)
3. Check display settings for assist level pecentage,
voltage level, and thottle level setting. *see display
manual for your model
4. Inspect all cable connections, check for cable
damage or contamination
5. Check for brake sensor issue by removing each
brake sensor cable to find out which one is triggering it,
next...
6. If error 25 is on the display, try adjusting the brake
sensor sensitivity, consult Oh Wow Cycles HelpDesk for
instructions
7. If a throttle was recently installed or it does not work
after the above steps have been performed, then do a
factory reset in the display
8. Contact customer support
1. Check that the key is turned to the 3rd position “O” On
2. Charge the battery completely for 4 hours past when
the light turns green on the charger. *see charging
battery section 3. Inspect all cable connections, check
for cable damage or contamination
4. Consult the Oh Wow Cycles HelpDesk
5. Contact customer support
1. Connect the charger to the battery first, then to the
wall
2.If charging multiple batteries, un plug from the wall
after each charge
3. Charge the battery outside of the bike
4. Check charger with a multimeter to see if it has
power or if it is providing correct voltage, the correct
voltage is listed on the charger
5. See charging battery section
6. Consult the Oh Wow Cycles Helpdesk
7. Contact customer support
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