INSTALLATION | Appliance maintenance
BIA-EUROPA Mini IWP-EN12 | www.ochsner.com 33
13.4 Customer service
Should your appliance develop faults despite the use of
quality components and care in its production, please con-
tact OCHSNER customer service on the phone numbers
below.
►
Customer service hotline for Austria:
Tel: +43 (0) 504245 - 499
Email: [email protected]
►
Customer service hotline for Germany:
Tel: +49 (0) 69 256694-495
Email: [email protected]
►
Customer service hotline for Switzerland:
Tel: +41 (0) 800 100 911
Email: [email protected]
The heat pump model and serial number are given on the
name plate. The name plate is attached to the upper right-
hand casing section of the heat pump.
13.5 Maintenance contract
OCHSNER offers a wide range of maintenance contracts.
You can find more information at www.ochsner.com.
Benefits of a maintenance contract
►
A correctly performed service not only helps to save
energy but also protects the environment.
►
In addition, correct care of the heating system is nec-
essary to ensure many years of operation and extend
the service life of the system.
►
For the system user, this reduces the risk of system
failure.
You can find further information on customer service and
on the services offered under the maintenance contracts
at www.ochsner.com.
