EYES
HD GEN2
2020 INSTALL & OPERATION MANUAL
12
5
Troubleshooting
5.1 TROUBLESHOOTING PROBLEMS AND THEIR SOLUTIONS
Problem: No image or flickering / unstable / unclear image
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Check all electrical connections in the system for signs of corrosion or water ingress.
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If any connections have corrosion or water ingress try cleaning and re-connecting. Note that water
ingress/corrosion of the camera connectors is not covered by warranty.
•
Check there is power to the camera:
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Check the supply polarity is correct.
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Check that supply voltage to the camera is within the range 10.8V to 13.2V DC
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If using a HD-SDI converter check that this is powered and receiving the video signal correctly:
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When using the HD-SDI to HDMI converter supplied by OceanLED there should be a steady blinking
indicator LED on the converter unit once it detects and locks onto the camera signal.
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Ensure the correct camera video output is being used for the equipment it is being connected to:
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The yellow BNC plug is the std composite video output (NTSC/PAL).
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The all metal connector with thinner black wire is the HD-SDI output.
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Ensure that the monitor/display can display the video format of the camera:
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For the composite video
– PAL or NTSC (depending on eyes camera version)
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For HD, 1080p@30fps (NTSC version) 1080p@25fps (PAL version).
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Ensure that the front lens of the camera is clean and free from marine growth.
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Ensure that there is sufficient light where the camera is mounted to give an image.
Problem: Black & White image
The camera has a sensor that detects light, once this light source drops to a certain level the camera will flick over to
night vision mode and become black and white, this is a normal function.
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If the camera stays in the night vision mode despite correct light level:
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Ensure the lens is clean, dirty lens can obscure the camera light sensor and cause it to switch to night
vision mode.
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If the camera still shows in B&W despite the correct light level, please contact the OceanLED technical
support.
If you have any questions regarding the above, please contact OceanLED:
+44 (0) 1455 637505 or [email protected]
