Oce PP20D Operation Manual Download Page 26

Page: 26 / 98

3-1

Chapter 3

Troubleshooting

This chapter explains how to handle printer problems that may occur. If a

problem cannot be corrected, contact your Kyocera Mita dealer.
This chapter explains the following topics:

• General Guide for Troubleshooting
• Print Quality Problems
• Indicators
• Paper Jam Removal

Summary of Contents for PP20D

Page 1: ...1 1 1 Oc PP20D Operation Guide Education Services Oc Operation Guide English version...

Page 2: ...ight notice as the material from which the copying is done Regarding Tradenames PRESCRIBE is a registered trademark of Kyocera Corporation KPDL and KIR Kyocera Image Refinement are trademarks of Kyoce...

Page 3: ...Y AND FITNESS FOR A PARTICULAR PUR POSE Some jurisdictions do not allow the exclusion of implied warranties so the above exclusion may not apply to you SUPPLEMENT TO AGREEMENT FOR SOFTWARE BUNDLING AN...

Page 4: ...ftware will perform in accordance with Agfa Japan published specifications Agfa Japan does not warrant that the Software is free from all bugs errors and omissions THE PARTIES AGREE THAT ALL OTHER WAR...

Page 5: ...the Printer 2 6 2 2 1 Printer Interior 2 6 Chapter 3 Troubleshooting 3 1 3 1 General Guide for Troubleshooting 3 2 3 2 Print Quality Problems 3 3 3 3 Indicators 3 6 3 3 1 Maintenance Messages 3 7 3 3...

Page 6: ...ndix A Options A 1 A 1 Available Options A 2 A 2 Expansion Memory Installation A 3 A 3 Memory CompactFlash Card A 8 A 4 Network Interface Card A 10 Appendix B Host Computer Interface B 1 B 1 Parallel...

Page 7: ...Contents vi Appendix C Printer Specifications C 1 C 1 Printer Specifications C 2 Glossary Glossary 1 Index Index 1...

Page 8: ...s such as the duplex printing mode which lets you print onto both sides of the paper and an Auto Media Type Selection function that automatically selects the media before printing This section explain...

Page 9: ...all the printer driver software Operation Guide this manual Guides you through topics concerning the operations and maintenance of the printer KX Printer Drivers Operation Guide Describes how to insta...

Page 10: ...lection This chapter explains the types of paper that can be used with the printer Chapter 5 Fonts This chapter explains about and lists the printer s internal fonts Appendix A Options This appendix e...

Page 11: ...1 1 Chapter 1 Basic Operations 11 This chapter explains the following topic Operator Panel...

Page 12: ...t flash and go off in combination indicating the printer s status The keys perform operations such as canceling data switching the printer mode between online and offline status and printing status pa...

Page 13: ...indicator Red Lit The printer cover is open Flashing A paper jam has occurred The paper cassette is not inserted properly or the paper has run out Off The printer status is normal 4 Toner indicator Re...

Page 14: ...he next page Figure 1 2 Items and values on the status page may vary depending on the printer s firmware version KIR Test pattern Mode ON Memory Installed Options Network Status Emulation Toner Gauge...

Page 15: ...sk 6 Installation Options This shows the option s currently installed in the printer 7 Emulation This shows all available emulations and the currently selected emulation marked with an asterisk The pr...

Page 16: ...currently selected interface marked with an asterisk The Font section shows the font that is automatically selected when the printer starts up default font It is possible to set different default fon...

Page 17: ...e 2 This chapter explains how to replace the toner container and how to clean parts such as the registration roller and charger wire This chapter explains the following topics Toner Container Replacem...

Page 18: ...ely once every 7 200 printed pages In the case of a new printer in which a toner kit has been installed for the first time the number of copies that can be printed will be approximately 4 000 Toner Ki...

Page 19: ...over Figure 2 1 2 Pull lock lever 1 to the release UNLOCK position then pull lock lever 2 to the release right position Figure 2 2 3 Gently remove the old toner container Put it in the supplied plasti...

Page 20: ...d it with the protective seal orange colored facing up Shake the toner container horizontally at least 5 times This ensures that the toner is evenly distributed inside Figure 2 4 5 Carefully remove th...

Page 21: ...he lock LOCK position Lock lever 2 is automatically locked Figure 2 7 If the toner low indication flashes or remains lit after installing the new toner container take the toner container out once shak...

Page 22: ...Interior To avoid print quality problems due to paper dust and debris clean the interior of the printer in the following manner 1 Open the printer s top and front covers Figure 2 8 2 Lift the process...

Page 23: ...on end Figure 2 10 3 Use the supplied wiper cloth to clean dust and dirt away from the registration roller metal Figure 2 11 While cleaning be careful to avoid touching the transfer roller the black r...

Page 24: ...its home position If the charger cleaner knob is not restored to its home position marked CLEANER HOME POSITION a black band will print along the length of the page the next time you use the printer...

Page 25: ...Cleaning the Printer 2 9 6 Close the front cover Figure 2 14 7 Close the top cover by pressing down on the front left and right corners of the top cover Figure 2 15 Front Cover Top Cover...

Page 26: ...plains how to handle printer problems that may occur If a problem cannot be corrected contact your Kyocera Mita dealer This chapter explains the following topics General Guide for Troubleshooting Prin...

Page 27: ...be printed There may be a problem with the computer s connection to the network Also look through the items below and check anything that seems relevant Print quality is not good See section 3 2 Print...

Page 28: ...r white vertical streaks Check the operator panel When the toner indicator flashes install a new toner kit Clean the printer after replacement See Chapter 2 Clean the charger wire Open the printer s t...

Page 29: ...or the custom paper type under the Custom Paper Type Settings be sure to select Normal 3 as the corresponding weight in the KM NET for Clients See the KM NET for Clients Operation Guide Grey backgroun...

Page 30: ...m occurs only with a specific file or program the most likely cause is an error in a parameter to a command or command syntax Check the paper size setting Check that the paper size set in the paper so...

Page 31: ...classified into three categories maintenance errors and normal In the following table indicators are shown to be lit flashing or off Further flashing is divided into two speeds fast and slow By using...

Page 32: ...ress the key to switch the paper source The printer prints on the paper size and type set in that particular paper source Load MP tray paper size paper type The cassette paper size and data paper size...

Page 33: ...de the toner container Promptly replace with a new toner as the printer will stop printing before long Clean the printer after replacement See Chapter 2 No indication patterns available Warning image...

Page 34: ...ta dealer The indicators are shown in two different states according to the way they alternate Indicator Corrective Action Main motor error 2000error Contact your Kyocera Mita dealer Scanner motor err...

Page 35: ...reinstall it into the printer Turn on the printer s power If this error message does not disappear contact your Kyocera Mita dealer less than 100 000 pages printing The waste toner reservoir is full...

Page 36: ...error F030 error Contact your Kyocera Mita dealer Communication error F040 error Contact your Kyocera Mita dealer Engine ROM check sum error F050 error Contact your Kyocera Mita dealer Indicator Corr...

Page 37: ...rd 06 No memory for use by memory card Expand printer memory Press the key to resume printing You can abandon printing by pressing the key Memory overflow Press GO Printing cannot continue because the...

Page 38: ...d then on to restart the printer Make sure to turn the printer power off before inserting removing a memory card None Format error Memory card This message appears when the printer is in the ready sta...

Page 39: ...led Adding toner also appears Processing The printer is receiving data Processing The printer is processing data Waiting The printer is waiting for the end of job command before printing the last page...

Page 40: ...look for tiny pieces of paper that may have been torn apart and overlooked when the jammed paper was removed If you cannot solve the problem by changing the paper there may be a problem with the print...

Page 41: ...then automatically warms up and resumes printing Follow the same steps for clearing the jammed paper at the option paper feeder s paper cassette Figure 3 2 3 4 3 Jam at the Duplexer When a paper jam...

Page 42: ...y jammed paper Figure 3 5 4 Open the duplexer s front cover and remove any jammed paper Figure 3 6 5 Insert the paper cassette into the slot in the printer 6 Open and close the printer s top cover to...

Page 43: ...rinter clear it using the following procedure 1 Open the printer s top and front covers Figure 3 7 2 Remove the process unit from the printer as shown in the figure Figure 3 8 3 Remove the jammed pape...

Page 44: ...t cover and top cover The printer then automatically warms up and resumes printing 3 4 5 Jam at the MP Tray When a paper jam occurs in the MP tray clear it using the following procedure 1 Leaving any...

Page 45: ...Paper Jam Removal 3 20 2 Open the printer s top and front covers Figure 3 12 3 Remove the process unit from the printer as shown in the figure Figure 3 13 Top Cover Front Cover Process Unit...

Page 46: ...the leading edge of the jammed paper has been fed further into the printer than the metal registration roller remove the jammed paper by its leading edge B If the paper has not been fed as far as the...

Page 47: ...4 1 Chapter 4 Paper Selection 4 This chapter explains the following topics General Guidelines Selecting the Right Paper Special Paper Paper Type...

Page 48: ...is the ease with which they pass through the printer This is affected by the smoothness size and moisture content of the paper and the way in which the paper is cut The higher the grade of paper you...

Page 49: ...printer are as follows Condition of the Paper Avoid using paper that is bent at the edges curled dirty torn embossed or contaminated with lint clay or paper shreds Use of paper in these conditions ca...

Page 50: ...ing and other print quality problems The proper weight is 60 to 105 g m2 for the paper cassette and 60 to 163 g m2 for the MP tray Multi Purpose tray Size Cassette or multi purpose tray Size Monarch 3...

Page 51: ...dges expand becoming wavy in appearance When the relative humidity is low and the paper loses moisture the edges shrink and tighten and print contrast may suffer Wavy or tight edges can cause misfeedi...

Page 52: ...try to roll the paper in the opposite direction to counteract the curl Printed sheets will then come out flat Electrostatic properties During the printing process the paper is electrostatically charge...

Page 53: ...e and so forth given off during printing on special paper causes harm to the machine or operator Before purchasing any type of special paper test a sample on the printer and check that printing qualit...

Page 54: ...rouble in printing Figure 4 1 Adhesive label paper must be entirely covered by its top sheet with no spaces between the individual labels Labels with spaces in between are apt to peel off causing seri...

Page 55: ...is a more complex object than a single sheet of paper For this reason it may not be possible to obtain consistent printing quality over the entire envelope surface Many envelopes have a diagonal grai...

Page 56: ...r Colored paper should satisfy the same conditions as white bond paper listed in Table 4 1 on page 4 2 In addition the pigments used in the paper must be able to withstand the heat of fusing during th...

Page 57: ...t all paper types are available to feed from the paper cassette Certain types of paper should be fed using the MP tray See the table below This is a paper type defined and registered by the user Up to...

Page 58: ...5 1 Chapter 5 Fonts 5 This chapter describes the types of fonts installed with the printer Internal Fonts List of Fonts...

Page 59: ...on code sets please read the Technical Reference provided on the CD ROM supplied with the printer spacing pitch height style stroke weight and typeface family The printer has 80 PCL PS compatible fon...

Page 60: ...ts This section contains a full list of the printer s internal fonts 5 2 1 Internal Scalable and Bitmap Fonts and KPDL Fonts Font number Font samples 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19...

Page 61: ...List of Fonts 5 4 Font number Font samples 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69...

Page 62: ...List of Fonts 5 5 Font number Font samples 70 71 72 73 74 75 76 77 78 79 80...

Page 63: ...List of Fonts 5 6 Font KPDL Fonts 1...

Page 64: ...List of Fonts 5 7 Font KPDL Fonts 2...

Page 65: ...ndix explains available options how to expand the printer s memory and also how to install the memory card and the network interface card Available Options Expansion Memory Installation Memory Compact...

Page 66: ...he serial interface board can be installed in the printer PF 17 Paper Feeder Figure A 1 IB 11 Serial Interface Board Kit Figure A 2 IB 20 21E 22 Network Interface Card Figure A 3 Memory CompactFlash C...

Page 67: ...mum of 272 MB The expansion memory should be installed only by a Kyocera Mita authorized dealer or Kyocera Mita certified technician Kyocera Mita shall not be liable for damage due to improper install...

Page 68: ...16 MB 32 MB 64 MB 128 MB or 256 MB DIMM can be used for memory expansion Installing the DIMM Insert the DIMM into the socket as follows 1 Turn the printer s power off then unplug the printer s power...

Page 69: ...top of the main circuit board Figure A 8 4 Remove the DIMM from its package 5 Open the clips on both ends of the DIMM socket Figure A 9 6 Insert the DIMM into the DIMM socket so that the notches on th...

Page 70: ...of the socket Testing the Expansion Memory After you have finished installing DIMM in the printer test the printer to see if installation succeeded To test the expansion memory proceed as follows 1 Ma...

Page 71: ...printer driver so that the printer can use the memories efficiently 1 Click the Windows Start button and then click Printers and Faxes 2 Right click the Kyocera Mita FS 1020D KX icon and click Proper...

Page 72: ...ed on the status page printout For details of available memory cards contact your Kyocera Mita dealer 1 Turn off the printer Never insert or remove a memory card while the printer power is on Failure...

Page 73: ...ace board and remove it Figure A 13 3 Insert the memory card in the slot Insert as shown in the figure Push it in all the way Figure A 14 4 Close and secure the slot cover If the network interface car...

Page 74: ...ear of the printer The network interface card enables the printer to be used in a network 1 Turn off the printer and disconnect the power cord and printer cable 2 Remove the two screws from the option...

Page 75: ...also lists pin assignments signal functions timings connector specifications and voltage levels For details on the network interface refer to the IB 21E IB 22 User s Manual contained on the CD ROM th...

Page 76: ...rrently using Ordinarily you should leave this setting unchanged Nibble high High speed data communication is used in compliance with the IEEE 1284 standard Normal The printer uses the standard commun...

Page 77: ...n Data 7 Data 8 10 Out Acknowledge nAck 11 Out Busy Busy 12 Out Paper Empty PError 13 Out Online Select Select 14 In Ignored nAutoFd 15 Not connected 16 0V DC 17 Chassis GND 18 5V DC 19 Ground return...

Page 78: ...to accept more data Paper Empty PError Pin 12 This signal goes high when the printer runs out of paper Online Select Pin 13 This signal is high when the printer is online and low when the printer is...

Page 79: ...lectIn Pin 36 This signal is used in some versions of the Centronics interface to enable the computer to force the printer online The Paper Empty Online and Error signals are not used unless enabled b...

Page 80: ...d USB 2 0 Connectors Printer B type receptacle female with upstream port Cable B type plug male Cable Use shielded cable that complies with the Full Speed USB 2 0 standards and not longer than 5 meter...

Page 81: ...FG Frame Ground Pin 1 This pin is connected directly to the printer frame TXD Transmit Data Pin 2 This output carries asynchronous data sent by the printer to the computer It is used mainly in handsh...

Page 82: ...al Ready Pin 20 This output is used as a buffer nearly full handshake line It is held high above 3 volts when the buffer can accept more data RS 232C Interface Voltage Levels The voltage levels of the...

Page 83: ...and described in the Technical Reference provided on the CD ROM supplied with the printer The parameters and their identification codes are given below H1 Baud rate The factory setting is 9600 baud H2...

Page 84: ...ceived data buffer size This is the size of the input buffer specified in units of 10 Kbytes The factory set value is 6 meaning 60 Kbytes B 4 1 PRESCRIBE FRPO D0 Command The PRESCRIBE FRPO D0 command...

Page 85: ...232C interface connector 3 Plug the printer end of the RS 232C interface cable into the printer s RS 232C connector and screw it in place 4 Plug the other end of the cable into the computer s RS 232C...

Page 86: ...he Control Panel window opens Double click on System 3 System Properties window opens Click on the Hardware tab then click on the Device Manager button and double click on Ports COM LPT 4 Double click...

Page 87: ...wing commands C MODE COM1 96 N 8 1 P C MODE LPT1 COM1 To test the interface enter the following CTRL P C DIR CTRL P The software settings made using the above procedures are temporary On most computer...

Page 88: ...C 1 Appendix C Printer Specifications C...

Page 89: ...up Maximum duty cycle 20 000 pages month Drum Organic Photoconductor Developer Mono component dry developer Main charger Positive scorotron charger Transferring Negative charger roller Separation Curv...

Page 90: ...age fluctuation 10 Max allowable frequency fluctuation 2 Power consumption Max 819 W During sleep mode 4 4 W 110 V 60 Hz 4 5 W 120 V 60 Hz 4 3 W 220 to 240 V 50 Hz 60 Hz Operating noise in accordance...

Page 91: ...Glossary 1 Glossary Glossary...

Page 92: ...t paper will always feed from there even if another paper source is selected First mode is specified as the factory default but you can change this setting from the KM NET for Clients IEEE1284 This is...

Page 93: ...nd the computer takes place on 8 bit chunks The printer can perform IEEE1284 compatible bi directional communications PRESCRIBE commands This is the Kyocera Mita page printer control language installe...

Page 94: ...or Clients The default setting is 5 minutes Status page This lists printer conditions such as the printer s memory the total number of copies printed and paper source settings You can print the status...

Page 95: ...Index 1 Index...

Page 96: ...er adhesive label 4 8 colored paper 4 10 condition 4 3 envelope 4 9 grain 4 5 preprinted paper 4 10 recycled paper 4 10 selection 4 1 size 4 4 special paper 4 7 specifications 4 2 thick paper 4 10 thi...

Page 97: ...er 2 3 3 7 Transfer roller 2 7 3 4 Transparency 4 7 Troubleshooting error messages 3 12 guidelines 3 2 indicators 3 6 interface 3 2 maintenance messages 3 7 quality problems 3 3 Typeface 5 2 U USB int...

Page 98: ......

Search results

Summary of Contents for PP20D

Reviews:

Related manuals for PP20D

Brands by name

Popular brands

Oce PP20D, Operation Manual

Search results

Summary of Contents for PP20D

Reviews:

Related manuals for PP20D

Brands by name

Popular brands