4. Troubleshooting
4-2
Message
Destination PC’s application is out of order.
Destination PC is in use. Try again later.
Destination PC’s version is different. Contact
administrator.
PC of personal address list is in use. Try again later.
Sender (user) is not registered.
Contact administrator.
No destination address being registered.
Wrong password.
Check domain name and host name.
Overflow of original pages.
Scanned documents were sent.
Check the DB Assistant PC. Contact administrator.
Communication error.
DB Assistant Server version is different. Contact
administrator.
DB Assistant Server error. Contact administrator.
DB Assistant Server is in use. Try again later.
Procedure
Check to make sure that the Scanner File Utility is running in the
destination computer.
The destination computer and the scanner are currently
communicating. Wait for a while and then try the operation again.
The versions of the Address Book do not match. Consult with
your network administrator.
The designated Address Book and the scanner are currently
communicating. Wait for awhile and then try the operation again.
User Number 001 is not registered in the “Select sender name”
List of this scanner. First register a user under that number or turn
the “Selec. of senders (users)” setting OFF, then select another
user.
The selected destination is not registered. Register that
destination or select another one.
Enter the correct password.
The scanner’s domain name and host name have not been
registered properly. Check the correct domain name and host
name. (Refer to “(3) Making settings from the touch panel” on
page 2-2.)
The number of scanned pages exceeds 900, the maximum that
can be transmitted at a time. Transmit any further pages
separately.
* When transmitting under settings such as “2-sided” or “booklet”,
there may be case where only 899 pages can be scanned and
transmitted.
The DB Assistant can not be found. Make sure that the DB
Assistant is running properly on the computer on which it is
installed.
An unsupported response was received from the DB Assistant.
Check the computer on which the DB Assistant is installed.
The versions of the DB Assistant do not match. Consult with your
network administrator.
Communication could not be continued because an error
occurred with the DB Assistant or with the computer on which it is
installed.
DB Assistant is currently communicating with another scanner.
Wait for a while and then try the operation again.
Summary of Contents for OP25
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