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Some calls are not processed.
What is wrong?
A call bar has been set to restrict mobile
usage. Check call barring and cancel
as necessary.
Someone else is receiving
my calls. What is wrong?
The mobile has been set to forward
your calls to another number. Cancel
call forwarding.
Can I send and receive emails
and surf the Mobile Internet on
my mobile?
Yes. Your mobile has WAP capability,
which means you can access the Mobile
Internet from your mobile. For sending
and receiving emails, please contact
O
2
Customer Service.
What is T9?
T9 text input is a predictive text editor that
allows you to type using just one click per
letter and saves you time when writing
SMS, text entries, etc.
My mobile doesn’t recognise that
the memory card has been inserted.
What’s wrong?
Make sure the card has been inserted
correctly and that it clicks into place. Refer
to page 20 for further details.
My memory card constantly gets
filled, so I don’t have space to save
new pictures and videos.
What’s wrong?
Check to see if you have anything on the
card that you don’t need and can delete.
If you can’t delete anything, you can
purchase a higher storage microSD card.
Up to 2GB cards are available.
Contact your nearest O
2
store for details.
What type of networks
are supported?
Check the technical specifications on
pages 110 and 121.
Can I use my mobile inside
a car?
Please refer to ’Driving Safety’ on
page 128.
Why does my mobile not turn on
when I press the
key?
The key press has been too short or the
mobile has shut down because the battery
power level is too low to make calls.
Recharge the battery fully.
The standby time seems too short.
Why is this?
You may have been playing games or
using the calendar too much, or the
display light has been on continuously due
to unintentional key activation.
My mobile displays ‘Insert SIM’,
what does this mean?
You must insert the SIM before you can
use the mobile. If it is already installed,
take it out and clean the blank area with
a dry cloth, then put it back again.
My mobile displays ‘INVALID SIM’,
what does this mean?
The mobile is SIM-locked and will
not accept the SIM you’ve inserted.
Put in the correct SIM or contact
O
2
Customer Service.
Can’t connect to my Bluetooth
headset?
Please ensure that your headset is ON and
in ‘pairing mode’. For further information
go to page 86.
Can’t re-connect to headset when
it is ON once it has already
been working?
Please ensure that the headset is just on
and not in ‘pairing mode’.
My mobile displays ‘EMERGENCY
ONLY’, what does this mean?
Your SIM card is not properly installed
or configured, or you are out of
network range.
My mobile displays ‘NO SERVICE’,
what does this mean?
You are outside network range or there is
no clear path to the transmitter. If you
are in a building, try moving towards
a window.
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Trouble shooting
