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FREQUENTLY ASKED QUESTIONS
Why does my Digital Set Top Box not show the POWER ON indicator?
Check that the 5V DC Adaptor is properly connected to +5V DC Input of your Digital Set Top Box.
Check the mains supply is switched on.
Why am I not able to see Video (Picture) on my Television?
Check for proper connection of cables to your Set Top Box and on the back of the television. Check
that the AV input source is selected on the television.
Why am I not able to see Pay Channels on my TV?
Check with your cable operator about your subscription.
Can I hear Audio from the Set Top Box on my Music System?
Yes. Provided that you have RCA Jacks for Audio at rear panel of your Music System.
Why is my Remote Control not working?
Open the rear panel of remote control. Check if proper batteries (AAA size) are inserted. If the
problem persists, check to see for proper connection of batteries. If the remote control still does not
work, replace the old batteries with new ones. Ensure that there is no obstacle between the STB
remote control and STB unit. We always recommend changing the batteries before they are
completely discharged.
DO’s and DON’Ts
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Do not drop, knock or shake the Set Top Box or the remote. Rough handling can cause
damage to the delicate electronic components.
●
Do not allow any unauthorized personnel to attempt to repair or service the Set Top Box or
the remote control. Any such tampering with the devices may result in serious malfunctioning
and will void the warranty.
●
Do not use harsh chemicals or detergents to clean the Set Top Box. Wipe it with a soft and
dry cloth.
●
Do not throw/ drop your Set Top Box as you might damage it.
