21
Troubleshooting
When the keypad is plugged in there is a
loud pop through the speakers and the
keypad does not work.
Improperly wired CAT5 cable.
Check that you are using the 568A or B
wiring standard (see section I: Crimping
CAT5 wire). The best way to know is to
use a CAT5 tester.
Symptom
Probable Cause
Remedy
When the keypad is plugged in, it just
flashes and has no functionality.
Assigning duplicate addresses to multiple
keypads.
Each keypad must have a unique address
set with the Zone Address rotary switch
located on the back of the keypad (see
section IX, Installing the Essentia
keypads, page 11).
The amplifier is plugged in and turned on,
but the STAND BY LED is not lit and none of
the system functions work.
This is most likely caused by a blown fuse
on the power supply.
The fuse is accessed at the back of the
amplifier where the AC cord plugs in. It
requires a 4 amp time delay fuse.
The zone is on and music is playing, but
the keypad only flashes when I try to
change source, control volume, mute, or
turn the zone off.
The parental lock is assigned on that
particular keypad.
Pressing and holding the active lit Source
button on the keypad will activate a lock
feature and prevent any functionality.
When locked the keypad will simply flash
when a function is attempted. Pressing
and holding the source button again will
unlock the keypad.
All the keypads change when a source is
selected on only one.
The keypads are set for Source Grouping.
Pressing the MUTE and Source 3 button
simultaneously sets the Source Grouping
feature. This will cause multiple keypads
to always share the same source (see
Section X, Zone EQ Control and Source
Grouping, page 12).
With the keypads plugged in, the POWER
LED on the front of the amplifier will not
turn on.
One or more improperly wired CAT5 cables.
Make sure the amplifier is turned on. Test
that the POWER LED on the amplifier
turns on when the Network Cable is
unplugged. Next, unplug all the CAT5
cables from the EZ Port and plug them
back in one at a time until the bad
cable(s) is discovered.
The IR repeater does not properly control
the audio source equipment.
One or more of the IR emitters are not
properly placed over the IR receiver on the
audio source equipment, or the IR output
on the Essentia does not correspond with
the audio equipment you are controlling.
Reposition the LED end of the emitter on
the face of the source equipment, so it
is flashing directly over that source’s IR
receiver. Make sure that the emitter
plugged into IR Output #1 is actually
going to source #1 , and so on for
sources 2-6.
