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FAQ 

   

DVR  User  Manual

 

117 

Q6.

 

  The system cannot record, why? 

a. Make sure the HDD was formatted prior to use.

b. The record schedule has not been set in manual record mode. Please refer to 7.3.2 Record

Schedule Configuration for details.

c. Maybe HDD is full and thus the DVR is not able to record. Check HDD information from

Disk  Management  and  if  required,  please  enable  the  recycle  function  (please  see  7.1.2

Advanced Configuration for details).

d. There is no disk but cameras in the disk group, so please add at least one disk to the group.

Refer to 7.5.1 Storage Mode Configuration for details.

e. The HDD could have gone bad. Please change another one.

Q7.

 

  Fail to access the DVR remotely through IE. 

a. Please make sure the IE version is IE8 or above.

b. Please check whether the PC has enabled the firewall or installed the antivirus software.

Please  try  to  access  the  DVR  again  after  you  disable  the  firewall  and  stop  the  antivirus

software.

c. Black & white list may have been set in Account and Authority setting. The PC of which

the IP address is in the black list or out of the white list cannot access the DVR remotely.

Q8.

 

  ActiveX control cannot be downloaded. What can I do? 

a. IE browser blocks ActiveX control. Please do setup as per the steps mentioned below.

①

Open IE browser. Click

Internet Options.

Summary of Contents for Xcel TD-L400

Page 1: ...D L400 D R USER MANUAL 1 3 3...

Page 2: ...ll be involved in The pictures and screenshots in this manual are only used to explain the usage of our product The ownerships of trademarks logos and other intellectual properties related to Microsof...

Page 3: ...the system Change default ports like HTTP data port to reduce the risk of outsiders being able to access It is recommended to set the firewall of your router But note that some important ports cannot...

Page 4: ...Main Interface 20 3 2 1 Main Interface Introduction 20 3 2 2 Setup Panel 21 3 2 3 Main Functions 23 4 Camera Management 25 4 1 Camera Signal 25 4 2 Add Edit Camera 25 4 2 1 Add Camera 25 4 2 2 Edit Ca...

Page 5: ...ion 59 8 Playback Backup 61 8 1 Instant Playback 61 8 2 Playback Interface Introduction 61 8 3 Smart Playback 64 8 4 Record Search Playback Backup 66 8 4 1 Search Playback Backup by Time sliced Image...

Page 6: ...TCP IP Configuration 93 11 1 2 Port Configuration 94 11 1 3 PPPoE Configuration 96 11 1 4 DDNS Configuration 97 11 1 5 E mail Configuration 99 11 1 6 UPnP Configuration 101 11 1 7 NAT Configuration 1...

Page 7: ...Contents DVR User Manual iv 12 4 3 Remote Backup 115 12 4 4 Remote Configuration 115 Appendix A FAQ 116 Appendix B Calculate Recording Capacity 121 Appendix C Compatible Device List 122...

Page 8: ...sk motion and so on Supports a maximum of 8 user permission groups including Administrator Advanced and Ordinary which are the default permission groups of the system Supports a maximum of 16 users to...

Page 9: ...iewing Supports batch formatting of the disks Record Configuration Supports main stream and sub stream recording at the same time and collective or individual configuration of the record stream Suppor...

Page 10: ...etection and exception alarm Supports alarm to be triggered and cleared manually Supports system auto reboot when exception happens Network Functions Supports TCP IP and PPPoE DHCP DNS DDNS UPnP NTP S...

Page 11: ...Net When access to network the light is blue Power Power indicator when the device is powered the light is blue Fn No function temporarily Type II Name Descriptions Power Power Indicator when connect...

Page 12: ...for references Please take the real object as the standard No Name Descriptions 1 AUDIO IN Audio input 2 ALARM IN Alarm inputs for connecting sensors 3 ALARM OUT Relay output connect to external alarm...

Page 13: ...output connect to sound box 5 AUDIO IN Audio input 6 ALARM OUT Relay output connect to external alarms 7 VIDEO IN 8 CH video inputs 8 HDMI Connect to high definition display devices 9 VGA Connect to...

Page 14: ...monitor 9 USB Connect USB storage devices or USB mouse 10 DC12V DC12V power input 1 5 Connections Video Connections Video Output Supports VGA HDMI video output You can connect to monitor through these...

Page 15: ...If the input is not an open closed relay please refer to the following connection diagram Alarm Output The way to connect alarm output device Pull out the green terminal blocks and loosen the screws i...

Page 16: ...port separately Y is TX Z is TX and tighten the fixed screws Next connect pluggable block back into terminal block Finally connect the video cable of the speed dome to the video input interface of th...

Page 17: ...off after a while by clicking OK button Disconnect the power By mouse Click Start Shutdown to pop up the Shutdown window Select Shutdown in the window The unit will power off after a while by clickin...

Page 18: ...eset setting in PTZ mode Cruise Button To go to cruise setting in PTZ mode Track Button No track function temporarily Wiper Button No function temporarily Light Button No function temporarily Clear Bu...

Page 19: ...nel and the panel will disappear automatically after you move the mouse away from it Mouse control in text input Move the mouse to the text input box and then click the box The input keyboard will pop...

Page 20: ...n below Button Meaning Button Meaning Backspace key Switch key of punctuation character Delete Key Enter key Switch key between upper and lower letter Space key Switch key of language 2 5 Common Butto...

Page 21: ...up to make the DVR work normally You must configure the wizard if you start the DVR for the first time or click Skip to cancel the wizard next time Click Wizard Setup to start wizard The setting steps...

Page 22: ...e wizard for the first time Refer to the following figure Set the time zone system time date format and time format The DST will be enabled by default if the time zone selected includes DST Click Next...

Page 23: ...has two network ports or above you can select the network work pattern as required Network Fault Tolerance and Multiple Address Setting are available Refer to the pictures below Please refer to 11 1 1...

Page 24: ...with DVR and then click to add the searched camera Click Add All to add all the cameras in the list Click to delete the added camera Click Delete All to delete all the added cameras Click to edit the...

Page 25: ...nue Tips Please skip Step and if the DVR doesn t support RAID function Disk Mode Click Enable RAID to enable the RAID function Click Next to continue Create an array Set the array name and select arra...

Page 26: ...for details QRCode Enable the NAT function in the interface or set it in the network configuration after exiting the wizard please refer to 11 1 7 NAT Configuration for details You can scan the QRCod...

Page 27: ...details Click it to disable OSD click to enable OSD Click to set the default playback time before starting instant playback 8 1 Instant Playback or going to the playback interface for playback operat...

Page 28: ...window Click Customize Display Modes to view all the display modes in the display mode list refer to 5 2 1 Display Mode for detail configuration of the display mode Double click one display mode in t...

Page 29: ...he Camera module provides convenient links such as Add Camera Edit Camera Image Settings Motion Intelligent Analytics and PTZ Click Camera to go to the camera management interface as shown below There...

Page 30: ...etails and PTZ see Chapter 6 PTZ for details and so on Record The module covers the functions such as Encode Parameters and Record Schedule and so on Please see Chapter 7 Record Disk Management for de...

Page 31: ...Permission Management see 10 3 Permission Management for details and so on System The module covers the functions such as Basic Configuration see 11 2 Basic Configuration for details Device Informatio...

Page 32: ...normally if you select AHD then there will be no image or the image has no color The default selection of the camera signal is Auto If you select Auto the image of the camera will be shown normally re...

Page 33: ...r Manual 26 Quickly Add Check the cameras and then click Add to add cameras Click to edit the camera s IP address username and password and so on Click Default Password to set the default username and...

Page 34: ...iew the live image of the camera in the popup window Click to edit the camera see Add camera in 3 1 Startup Wizard for details Click to delete the IP camera Click in the Operation header line and then...

Page 35: ...cord blue stands for schedule record and cyan stands for intelligence record Click the preview window to show the tool bar as shown in area right click the preview window to show the menu list The too...

Page 36: ...as shown below Press and drag the blue box to select the zoom in area Click to zoom the image Click the camera selection box to select other cameras for amplification Click Back to return to the live...

Page 37: ...een mode Double click the camera or camera group in the list to add them to the selected window Click to save the current display mode refer to 5 2 3 Scheme View In Sequence for detail configurations...

Page 38: ...ble click again to restore the view Click to stop the view 5 2 3 Scheme View In Sequence Click Start Settings System Basic Output Settings Main Output to go to the interface as shown below Area displa...

Page 39: ...ow One camera in the same scheme cannot repeat You can click the right click menu Clear in area to remove a single camera or click to remove all the cameras c Click Apply to save the settings Start Se...

Page 40: ...in the list Click Apply to save the settings after adding cameras or groups to the windows 5 2 4 Spot View Click Start Settings System Basic Output Settings Secondary Output Output 2 to go to the int...

Page 41: ...ngs to go to the following interface Enter the IP address of the POS you want to add Check Filter destination Filter POS port and Filter destination Port If you do not check them please skip this step...

Page 42: ...figure under it to bind POS to the camera One POS can be bound to multiple channels but one channel can only be bound to one POS Click Apply to save the settings and then the trade information will be...

Page 43: ...to the interface as shown below Select the camera enter the camera name or double click the camera name in the camera list to change the camera name enable or disable the name and time OSDs if enabled...

Page 44: ...up Image Adjust interface and then set the relevant setting items Please refer to 5 4 5 Image Adjustment for detailed introductions of these items You can click Default button to restore the image se...

Page 45: ...button to delete the mask areas click Apply to save the settings 5 4 4 Water Mark Settings Click Start Settings Camera Image Water Mark Settings to go to the interface as shown below Select the camer...

Page 46: ...ree of color purity The color is purer the image is brighter Hue It refers to the total color degree of the image Sharpen It refers to the resolution level of the image plane and the sharpness level o...

Page 47: ...ttons are as follows Button Parameter Meaning Click to zoom in out the image Focus Mode If manual mode is selected focus button One Key Focus Day night mode switch autofocus will be available if auto...

Page 48: ...me or PTZ which connects to the camera on the top right of the interface for PTZ control Introductions of the buttons on the bottom right of the interface Button Meaning Click to rotate the dome Click...

Page 49: ...he middle of the image the faster the dome or PTZ rotates The dome or PTZ will stop rotating when you stop dragging the analog joystick 3D Control Click the camera image on any area and then the image...

Page 50: ...to the camera image and then slide the scroll wheel of the mouse forward to zoom in the image slide the scroll wheel of the mouse backward to zoom out the image OSD Setting Go to PTZ protocol setting...

Page 51: ...e the settings You can add 255 presets for each dome at most Adjust the dome s direction and then click Save Position to save the current preset position you can also click another preset in the prese...

Page 52: ...d Cruise window you can click to reselect the preset then change the preset time and speed Click to delete the preset Click Add button to save the cruise Click to start the cruise and click to stop th...

Page 53: ...nd then click to save the new preset name Adjust the rotating speed position zoom focus and iris of the preset and then click Save Position to save the preset Delete Preset Select camera and preset an...

Page 54: ...cruise to delete the cruise 6 4 PTZ Protocol Setting Click Start Settings Camera PTZ Protocol to go to the interface as shown below You can enable or disable the PTZ and set the protocol baud rate an...

Page 55: ...larm record will be enabled when sensor alarm happens Motion Record Sensor Record Motion sensor alarm record will be enabled when motion sensor alarm happens Always 24 7 Record Motion Record Normal re...

Page 56: ...own below Check the modes in the window and then click Add button to show the modes in the record mode list in the window the checked modes can be shown in the record mode list while the unchecked mod...

Page 57: ...Kbps 10240Kbps are optional Manual Mode If the manual mode is selected you need to set the encode parameters and record schedules of each camera See 7 2 Encode Parameters Setting and 7 3 Schedule Sett...

Page 58: ...for each camera in Event Recording Settings and Schedule Recording Settings interfaces Click Apply to save the settings You can set the record stream of each camera one by one or set them in bulk for...

Page 59: ...ult schedules you cannot edit or delete 24 7 while 24 5 and 24 2 can be edited and deleted Click the schedule name to display the detailed schedule information on the left side of the interface The se...

Page 60: ...selected area You can manually set the record start time and end time Click or and then click Manual on each day to pop up a window as shown below Set the start and end time in the window and then cli...

Page 61: ...ap the selected and unselected time in a week click Clear All to clear all the selected area in a week 7 3 2 Record Schedule Configuration Click Start Settings Record Record Schedule Schedule Configur...

Page 62: ...of each camera See 7 3 Schedule Setting for details Enable the motion and set the motion area of each camera See 9 2 1 Motion Configuration for details The camera will start motion based recording onc...

Page 63: ...of physical disk array and disk mode if the DVR doesn t support this function RAID Enable RAID Go to Start Settings Disk Disk Mode Create an array Go to Start Settings Disk Physical Disk a Click Phys...

Page 64: ...he remaining one should be set to a hot spare If higher data security is needed you can decrease physic disks and increase hot spare disks Please set them as needed e Select a hot spare In the physica...

Page 65: ...Of course a warning tip will pop up if the relevant HDD exception alarm is set You need to rebuild the RAID after you replace the broken disk with a new one Click the above circled icon and then selec...

Page 66: ...and then click on the top right corner of the added disk or camera to delete it from the group The deleted disks and cameras will be moved into group one automatically Each group can add the disks an...

Page 67: ...Record Disk Management DVR User Manual 60...

Page 68: ...ure below Drag the playback progress bar to change the playback time You can also click the right click menu Instant Playback in the camera window and then set the instant playback time to play back t...

Page 69: ...introduced in the table below Button Meaning Start button Click it to pop up area Full screen button Click it to show full screen click it again to exit the full screen Screen mode button OSD ON butto...

Page 70: ...raw quadrilateral You can search the record in this quadrilateral after drawing it Smart playback settings Click it to set smart playback Introduction of area Button Meaning Click it to go to record s...

Page 71: ...click to recover the timeline to 24 hours ratio Drag the timeline or slide the scroll wheel of the mouse on the time scale to show the hidden time on the top or bottom of the timeline You can also cl...

Page 72: ...locks indicate that there are intelligent recording files Move the cursor to such block and click to play the record Smart Playback by Drawing Line Click and draw a line in the desired area Then the s...

Page 73: ...ere are intelligent recording files Move the cursor to such block and click to play the record 8 4 Record Search Playback Backup The record data and the snapped pictures can be backed up through netwo...

Page 74: ...mode will be disabled and the camera view mode will be available only Select one camera in the interface and then click the Open button Click the image box to play the record in the small playback box...

Page 75: ...ale to change the time of the 60 display windows and click Hour to select Hour mode Method Two Click beside Camera Thumbnail on the left top corner of the interface to select the time slice mode Metho...

Page 76: ...the top right corner of the camera window to change the camera and click Clear to remove the camera Click the camera window to play the record in the small playback box on the left side of the interfa...

Page 77: ...wn below Check the event type in the interface as required Click to set the start time and end time on the top left of the interface Check cameras on the left side of the interface or check All to sel...

Page 78: ...back time point of the selected camera Click Start Search and Backup Tag Management to go to Tag Management tab Click in the interface to play the record Click to edit the tag name Click to delete the...

Page 79: ...Playback Backup DVR User Manual 72 8 4 7 View Backup Status Click Start Search and Backup Backup Status or click on the tool bar at the bottom of the playback interface to view the backup status...

Page 80: ...camera in 10 seconds If there is another motion detected during this period it will be considered as a continuous movement otherwise it will be considered as a single motion Record check it and then...

Page 81: ...m is triggered To set the duration time of the message box please see 9 5 3 Display for details E mail if enabled the system will send an e mail when the sensor alarm is triggered Before you enable th...

Page 82: ...ly to save the settings Click Processing Mode to go to the alarm handling configuration interface of the motion alarm 9 2 2 Motion Alarm Handling Configuration Click Start Settings Alarm Motion Alarm...

Page 83: ...alarm area of the object detection Refer to the interface as shown above Check Draw Area and then click around the area where you want to set as the alarm area in the image the alarm area should be a...

Page 84: ...gent Analytics Exception to go to the following interface Select the camera and enable the relevant detection as needed Scene Change Alarms will be triggered if the scene of the monitor video has chan...

Page 85: ...figuration interface 9 3 3 Tripwire Tripwire Line Crossing Configuration Alarms will be triggered if someone or something crosses the pre defined alarm line Click Start Settings Camera Intelligent Ana...

Page 86: ...ossing Alarm Handling Configuration Click Start Settings Alarm Intelligence Alarm Line Crossing to go to the following interface Enable or disable Record Snapshot Push Alarm out Preset Buzzer Pop up V...

Page 87: ...as the alarm area in the image the alarm area should be a closed area Uncheck the Draw Area if you finish the drawing Click the Clear button to delete the alarm area Click Apply to save the settings...

Page 88: ...he settings You can click Intrusion Config to go to the intrusion detection configuration interface 9 4 Exception Alarm 9 4 1 IPC Offline Settings Click Start Settings Alarm Exception IPC Offline Sett...

Page 89: ...rm out Preset Buzzer Pop up Video Pop up Message Box and E mail The Video Loss Settings are similar to that of the sensor alarm see 9 1 Sensor Alarm for details Click Apply to save the settings 9 4 3...

Page 90: ...dules see 7 3 1 Add Schedule for details Click Apply to save the settings You can click Test to test the alarm output 9 5 2 E mail Click Start Settings Alarm Event Notification E mail to go to the e m...

Page 91: ...Alarm Event Notification Push Message to go to the interface as shown below Check Enable choose the push schedule and then click the Apply button to save the settings If Push Server is online it will...

Page 92: ...er when the buzzer alarm happens Click to view the detail information as shown below If the exception information is more than one page you can enter the number in the box and then click to jump to th...

Page 93: ...strator Advanced and Common available when adding accounts You can manually add new permission group see 10 3 1 Add Permission Group for details Only admin and the users that have the Account and Auth...

Page 94: ...be deleted Edit Security Question You can set password security only for admin Click Edit Security Question and then set questions and answers in the popup window If you forget the password for admin...

Page 95: ...word to 123456 Edit User Click Edit User to pop up the window as shown below The admin is enabled its permission control is closed and permission group cannot be changed by default You can enable or d...

Page 96: ...rd in the popup window Click the Login button to log in the system Logout Click Start Logout or click Start Shutdown to pop up the Shutdown window Select Logout in the window and then click OK to log...

Page 97: ...then click in the group list to edit the permission group the operations of the Edit Permission Group are similar to that of the Add Permission Group please see 10 3 1 Add Permission Group for detail...

Page 98: ...P IP segment MAC you add be effective Enter the IP IP segment MAC and then click OK In the above interface click to edit IP IP segment MAC click to delete it Click Apply to save the settings 10 5 Prev...

Page 99: ...face In this interface you can set the level and expiration time of the password 10 7 View Online User Click Start Settings Account and Authority User Status to view the online user information you ca...

Page 100: ...network work pattern as required Network Fault Tolerance and Multiple Address Setting are available Network Fault Tolerance The two network ports will be bound to one IP address if you select the Netw...

Page 101: ...tomatically Obtain an IPv6 address automatically and Obtain DNS automatically to get the network addresses automatically or manually enter the network addresses select one Ethernet port as the default...

Page 102: ...and protects user privacy How to use it Enter IP address plus HTTP port in the address bar of the web browser Then enter username and password to log in Click Functional Panel Network HTTPS to go to t...

Page 103: ...changed as required The port is mainly used in network video management system RTSP Port RTSP real time stream protocol can be used to control the sending of real time data By media player which supp...

Page 104: ...NS type Enter the server address domain name username and password according to the selected DDNS type Click Test to test the effectiveness of the input information Click Apply to save the settings Yo...

Page 105: ...ser Manual 98 Click Registration to go to the interface as shown below Set the DDNS account information username password and so on and then click Submit to save the account Create domain name and the...

Page 106: ...elddns com DDNS type Input the registered username password and domain name and then click Apply Map the IP address and HTTP port in the router you can skip this step if UPnP function is enabled Enter...

Page 107: ...nd then click the OK button The e mail address of the sender will send an e mail to the recipient If the e mail is sent successfully it indicates that the e mail address of the sender is configured co...

Page 108: ...status turns to Valid UPnP Refer to the following picture You can view the external IP address of the DVR Enter the external IP address plus port in the address bar to access the DVR such as http 183...

Page 109: ...device Then self define device ID and fill out the remaining information of the device in the ECMS NVMS Enter the above mentioned server address port and report ID in the server interface Then click t...

Page 110: ...he DVR and then set the spot output see 5 2 4 Spot View for details Dwell Automatically Switch automatically Check it and set wait time The system will switch images automatically if it is not operate...

Page 111: ...factory default settings will not change time zone 11 4 Device Software Upgrade Common Upgrade You can click Start Settings System Information Basic to view MCU kernel version and firmware version an...

Page 112: ...automatically You can also click Check for updates to check the version by yourself If it is not the latest one obtain the latest version from the cloud server and then click Upgrade The system may au...

Page 113: ...e to go to the interface as shown below Enable auto maintenance set the interval days and point of time and then click Apply to save the settings The DVR will restart automatically at the pointed time...

Page 114: ...list and then the log list will show the checked log contents only Click to play the video log 11 8 View System Information Click Start Settings System Information and then click the corresponding me...

Page 115: ...e QRCode of the DVR After scanning the QRCode successfully enter the login password to log in mobile client 12 2 Web LAN Access Click Start Settings Network TCP IP to go to the TCP IP interface Set th...

Page 116: ...relative plugin according to the popup tip if you access the DVR through NAT for the first time Notes 1 Please make sure that the IP address of the DVR and the computer are both in the same local netw...

Page 117: ...tion in both the DVR and the router If the UPnP function is not available in the router you need to forward the LAN IP address HTTP port and server port of the DVR to the router Port mapping settings...

Page 118: ...nge the local settings Set the snapshot number and click Browse to set the snapshot path and record path as shown below Click the Apply button to save the settings 12 4 1 Remote Preview Click Live Dis...

Page 119: ...n Click it to disable OSD Click to enable OSD Click it to show full screen Right click on the full screen to exit full screen Click All Main Stream or All Sub Stream to set the stream of all the camer...

Page 120: ...ick it to snap Click it to start record to computer Click it to start record to the DVR Click it to zoom in the image of the camera and then drag the mouse on the camera image to view the hidden area...

Page 121: ...ta and then click or directly click the time scale to play the record The operation of the playback time scale is similar to that of the time scale in the main program of the DVR Please refer to 8 2 P...

Page 122: ...n the right side to search the record the searched record data will be displayed in the list check the record data in the list and then click the Backup button to backup the record By Time Click to se...

Page 123: ...tion of 1280 1024 1920 1080 2560 1440 or 3840 2160 4K 2K The DVR cannot self adapt to the screen of which the resolution is lower than 1280 1024 and then the screen will remind you that the screen res...

Page 124: ...1 Storage Mode Configuration for details e The HDD could have gone bad Please change another one Q7 Fail to access the DVR remotely through IE a Please make sure the IE version is IE8 or above b Plea...

Page 125: ...setup b Other plug ins or anti virus may block ActiveX Please disable or do the required settings Fig 8 1 Fig 8 2 Q9 How to play the backup file a Record backed up by DVR insert the USB device in whi...

Page 126: ...e of the interface to play the camera record Click on the tool bar under the camera image to enable audio Refer to Fig 9 2 If you select the AVI format when backing up recorded video by DVR the record...

Page 127: ...FAQ DVR User Manual 120 Fig 9 2...

Page 128: ...0 10800 768 337 5 8100 512 225 5400 384 168 75 4050 256 112 5 2700 The table below shows the recording capacity requirements for record storage in 30 days Record Bitrate Kbps Recording Capacity TB 1CH...

Page 129: ...2TB 3TB SV35 Series recommended 1TB 2TB 3TB Surveillance HDD Series recommended 1TB 2TB 3TB 4TB 6TB 8TB Western Digital Blue Series 500GB 1TB Green Series 2TB 3TB 4TB Purple Series recommended 1TB 2TB...

Page 130: ...TD LA4...

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