User Manual
18
Copyright © 2017 nura® Pty. Ltd.
nuraphones aren’t making and receiving calls correctly
Follow these steps if you’re having trouble making and receiving phone calls, or calls via Skype,
FaceTime or other calling apps.
• Check your nuraphones are connected with Bluetooth or Lightning cable only.
If you connect with any other cable, you’ll hear the caller but will have to use your device’s
microphone to speak.
• Check that nothing is blocking your nuraphones’ microphones, including any plastic
packaging, which are at the front of the ear cups.
• Disconnect your nuraphones from your device and then reconnect.
• Check your Bluetooth connection.
Poor call quality can be caused by a poor Bluetooth connection.
• Check you’ve chosen the nuraphone as your sound output.
• Reset your nuraphones.
Charging and battery issues
If your nuraphones aren’t charging:
• Make sure you’re charging with the nura USB-A or USB-C cables only.
The Lightning, analog and micro-USB cables won’t charge the nuraphone.
• Check you’re not trying to charge with your phone.
To help save your phone’s battery, your nuraphones won’t charge with most phones.
• If you’re trying to charge with a computer, try using a different USB port or a wall charger.
• If you’re trying to charge with a wall charger, try charging with a computer.
• If you’re attempting to charge with a USB hub, make sure it’s powered.
Most USB hubs won’t provide enough power to charge your nuraphones.
• If you’re trying to charge with a USB-A cable, try charging with a USB-C cable (if purchased
separately).
• Reset your nuraphones.
Sound quality troubleshooting
To get the highest sound quality from your nuraphones:
• Use an Analog, Lightning or USB cable for lossless transfer.
• Use a lossless file format, such as AIFF, WAV or FLAC.
• Use a lossless streaming service, such as Tidal.
• If you’re using Spotify or a similar streaming service, use the high-quality streaming option.
• Check you’re not in Social Mode™.
• If you’re using MP3 or MP3-like files, use high-bitrate MP3, Ogg or AAC files.
Or use minimum 256kbps (and preferably 320kbps) files with modern codecs.
• Personalise your nuraphones again.
The nuraphone uses sensitive microphones to personalise, so movements, outside noises and
heavy breathing can affect your hearing profile.
Touch button troubleshooting
If your nuraphones’ touch buttons aren’t working correctly:
1. Check your nuraphones’ touch buttons have been set up correctly.
2. Make sure you’ve placed your nuraphones on your head and removed any cables.
Your nuraphones’ touch buttons only function when you’re connected with Bluetooth
and have removed any cables.
3. Reset your nuraphones.
