User Manual
15
Copyright © 2017 nura® Pty. Ltd.
Troubleshooting
If you’re ever having trouble with your nuraphones, read through the following troubleshooting:
Getting started troubleshooting
Connecting to the nura app troubleshooting
If your nuraphones won’t connect to the nura app:
• Close and reopen the nura app.
• Make sure you’ve put on your nuraphones and removed any cables.
Your nuraphones turn on and enter discoverable mode when you place them on your head and
remove any cables.
• Check your nuraphones are connected to your mobile device with Bluetooth.
You need to be connected with Bluetooth to use the nura app.
• Check your mobile device and the nura app have been updated to the latest version.
• Check your internet connection is stable.
• Delete/ reinstall the nura app
1. Delete the nura app.
2. Restart your mobile device.
3. Reinstall the nura app.
• Reset your nuraphones
Bluetooth troubleshooting
If you’re having trouble connecting your nuraphones with Bluetooth:
• Quick checks:
• Check your nuraphones and device are charged.
• Check your nuraphones and device are within 10 feet of each other.
• Check you’ve put on your nuraphones and removed any cables.
Your nuraphones turn on and enter Bluetooth pairing mode when you place them on
your head and remove any cables.
• Check you’re connecting to
nuraphone XXX
, not
nuraphone XXX[LE]
.
nuraphone XXX [LE]
is your nuraphones’ low energy mode, which automatically
connects after you’ve connected to
nuraphone XXX
.
• Move away from other Bluetooth devices, microwaves and wireless routers to avoid
interference.
• Further troubleshooting:
• Restart your device and then try connecting your nuraphones with Bluetooth again.
• If you’ve previously connected your nuraphones with Bluetooth, then remove your
nuraphones from your device’s paired device list and try connecting them again.
• Reset your nuraphones.
