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nStor NexStor 4200F Series, User Manual

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nStor NexStor 4200F Series User Manual Download Page 131

119

Chapter 5

Troubleshooting

This chapter provides typical solutions for problems you may encounter while 
operating the NexStor 4200F Series Storage System. 

General Enclosure Problems

Symptom

Reason

Solution

Fails to power on.

Power cord(s) not 
connected properly.

Power not available at the 
outlet.

Power switch not in the 
proper position.

Faulty power cord.

Faulty power supply.

Verify that the power cord is properly 
connected to the power module.

If the enclosure is plugged into a 
three-hole grounded outlet, verify that 
power to the outlet has not been 
interrupted. This can be accomplished 
by testing the outlet with a known 
working appliance, like a lamp.

Be sure that the power switch is in the 
“On” position, labeled with an “I.”

Replace the power cord.

Identify the failed PSU, see “Replacing 
a Power Supply” on page 129.

If the enclosure is not responding, 
contact your service provider.

4200F.book  Page 119  Thursday, January 23, 2003  2:47 PM

Summary of Contents for NexStor 4200F Series

Page 1: ...U S E R S G U I D E NexStor 4200F Series S T O R A G E S Y S T E M S 4200F book Page 1 Thursday January 23 2003 2 47 PM...

Page 2: ...4200F book Page 2 Thursday January 23 2003 2 47 PM...

Page 3: ...U S E R S G U I D E NexStor 4200F Series S T O R A G E S Y S T E M S 4200F book Page 1 Thursday January 23 2003 2 47 PM...

Page 4: ...bad CA 92009 Copyright 2003 nStor Corporation Inc All Rights Reserved nStor AdminiStor StorView NexStor the NexStor logo the StorView logo and the nStor logo are trademarks or registered trademarks of...

Page 5: ...EDs 19 Audible Alarm 19 2 Topologies and Operating Modes 21 Operating Mode Overview 21 Simplex Mode 22 Duplex Mode 26 Daisy Chain JBOD Enclosures 34 Understanding Mirrored Configurations 35 Alternate...

Page 6: ...uch Annunciation Configuration Display 109 VT 100 Interface Enclosure Monitoring 110 SES Commands Debug 112 Enclosure Fan Speed Control 113 Uploading SES Controller Card Firmware 115 Uploading RAID Co...

Page 7: ...9 Null Modem Cable Specifications 150 Optical SFP Transceiver 151 C Regulatory Information 153 Compliance Information Statement 153 FCC Class A Radio Frequency Interference Statement 154 Class A Taiwa...

Page 8: ...Table of Contents iv 4200F book Page iv Thursday January 23 2003 2 47 PM...

Page 9: ...el disk drives all in a 2U 3 47 inch form factor enclosure Full component redundancy is provided through hot pluggable Disk I O cards Host I O cards cooling fan module and independent power supplies R...

Page 10: ...e major features of the NexStor 4200F Series Storage Systems 2 Gb Fibre Channel to Fibre Channel storage system enclosure Hot pluggable FC to FC RAID Controllers Hot pluggable disk drives 12 per enclo...

Page 11: ...rom 128 MB to 512 MB using standard PC 133 compatible SDRAM DIMMs must be qualified by nStor Support for RAID levels 0 1 0 1 3 5 10 30 and 50 Online capacity expansion allowing reconfiguration without...

Page 12: ...About this Manual Features viii 4200F book Page viii Thursday January 23 2003 2 47 PM...

Page 13: ...section identifies and gives a complete description of each major component The Monitoring section describes the enclosure s LEDs and the manner in which the normal and abnormal conditions are present...

Page 14: ...R S P L I T B U S M O D E 10 100TX BBU FAULT PRTNR FAIL PWR RDY DRV 1 HOST 1 DRV 0 HOST 0 CACHE DIRTY NOT RDY RS 232 10 100TX BBU FAULT PRTNR FAIL PWR RDY DRV 1 HOST 1 DRV 0 HOST 0 CACHE DIRTY NOT RDY...

Page 15: ...gnals to the front panel through a smart interface Refer to Control and Monitoring on page 17 for details on the monitoring functions Power is applied to the front bezel through the interface edge con...

Page 16: ...The Fault LED illuminates amber if the power supply is installed and power is not applied to the power supply or the power supply cooling fan fails You will also receive an alarm for the fault condit...

Page 17: ...eded the Fan Status LED will begin flashing amber This LED notification gives the user a warning that some condition is causing the enclosure temperature to exceed its limits and action is required by...

Page 18: ...and JP2 by default are offset which enables the automatic fan speed control Placing the jumper on both pins for each jumper will override the automatic setting and configure the fans to maximum power...

Page 19: ...ins software functions for enclosure monitoring and management This firmware is upgradeable using the SES RS 232 Service port located on the card face plate Refer to Uploading SES Controller Card Firm...

Page 20: ...evice ID Switch Settings For example if the setting for switches 1 through 3 are Down the device ID addresses for the drive slots 1 12 would be 0 11 respectively NOTE If a hard address ID conflict occ...

Page 21: ...A side of the disk drives and the lower Disk I O card provides the connection to the Loop B side of the disk drives Each Disk I O card supports Small Form Factor Pluggable SFP cages to accept either o...

Page 22: ...ges that house optical or copper SFP transceivers and they are labeled H0 and H1 The Host I O cards are installed at the rear of the enclosure above the RAID Controller slots The right Host I O card p...

Page 23: ...Wahoo controller while the down position configures it for non Wahoo RAID Controllers e g FFx2 FFx 3 Hub Failover Enables the hardware Hub Failover mode for the nStor Wahoo RAID Controllers 4 Host H0H...

Page 24: ...ng diagram for your selected topology SFP Transceiver The Host I O and Disk I O cards incorporates SFP cages which support optical hot swappable Small Form Factor Pluggable SFP transceivers The optica...

Page 25: ...R T N U M B E R 0 8 9 9 6 3 2 2 0 0 1 A R T W O R K R E V I S I O N 1 JP 1 JP 2 RS 232 A D 0 A D 1 A D 2 S P 1 S P 2 B D R D L Y R M T SES D1 DIS K I O D2 Tx Tx Tx Fib re Dis k IO LR C P N 08 9 96 31...

Page 26: ...LEDs and controller activity LEDs The activity status LEDs provide controller status information to these series of LEDs Below is an illustration and a table with descriptions for each LED Ethernet s...

Page 27: ...tion a new battery RAID Controller Face Plate LEDs PWR Indicates power is applied RDY Indicates that the controller has successfully booted BBU FAULT Indicates that the BBU battery is not capable of b...

Page 28: ...h several different DIMM modules at room temperatures Worst case factor hold up times are based on battery design capacity de rated from temperature and life by a factor of 0 80 BBU Battery Hold Up Ti...

Page 29: ...nterface Enclosure Monitoring on page 110 for complete details The RAID Controllers provide monitoring data for its environmental condition and logical arrays They communicate that data to the front b...

Page 30: ...description of each of these LEDs Power On LED The Power On LED signifies that the enclosure is powered on and will be illuminated green when power has been applied Channel Status LED The Channel Sta...

Page 31: ...t There are 12 Drive Status and Drive Activity LEDs one group or pair for each disk drive Refer to Drive LEDs on page 104 for detailed information Audible Alarm An audible alarm will sound when any of...

Page 32: ...Chapter 1 Getting Started Audible Alarm 20 4200F book Page 20 Thursday January 23 2003 2 47 PM...

Page 33: ...NexStor 4220F with its dual RAID controllers supports the duplex or active active operating mode Operating Mode Overview These operating modes allow you to configure the enclosure s drives and RAID c...

Page 34: ...ent failover topologies We recommend setting your controller s failover topology parameter to Multi Port for this operating mode The Multi TID topology is designed for duplex operating modes where the...

Page 35: ...lso has limited bandwidth performance due to a singe Fibre loop 200 MB sec In this configuration the Host I O card switches 4 and 5 are set to the Up position Switch 4 ties the H0 and H1 ports to the...

Page 36: ...obust topologies with multiple points of failure host server host HBA controller and cable It also has limited bandwidth performance due to a singe Fibre loop 200 MB sec In this configuration the Host...

Page 37: ...oint of failure the single Fibre loop and it requires third party clustering software It also has limited bandwidth performance due to a singe Fibre loop 200 MB sec In this configuration the Host I O...

Page 38: ...does not support transparent failover and failback operations In the Multiple TID Target ID failover topology the controllers host ports have the ability to function as multiple target ports on a sing...

Page 39: ...t host HBA and Fibre loop are single points of failure In this configuration the Host I O card switches 4 and 5 are set to the Up position Switch 4 ties the H0 and H1 ports to the same Fibre loop This...

Page 40: ...ions for higher performance independent access to assigned LUNs It has two disadvantages which are a single point of failure in the host HBA and the single Fibre loop In this configuration the Host I...

Page 41: ...in the Multi TID topology Duplex Mode Logical View Multi TID Single Host Dual Connection Failover FC HBA 1 Host Server Node A FC HBA 2 H0 H1 Right Host I O Card Left Host I O Card SW 4 H0 H1 SW 4 SW...

Page 42: ...shared storage between two host systems It s two disadvantages are the single Fibre loop which becomes a point of failure and this topology requires dual ported HBA s and multiple cables In this conf...

Page 43: ...all ports are on separate Fibre loops It s two disadvantages are no redundant RAID controllers no transparent failover and failback and no upstream failover In this configuration the Host I O card swi...

Page 44: ...ccess high performance and shared storage It s disadvantages are a SAN heterogeneous environment software or volume management for homogenous environment software to effectively manage it In this conf...

Page 45: ...ilure when using clustering and path failover software and it provides shared storage It s disadvantages are third party failover software is required when upstream path failover is implemented and it...

Page 46: ...ive plane is a continuous 12 twelve drive single bus dual loop FC AL configuration The jumper JP3 on the Disk I O card should be offset default position or installed on one pin only which enables this...

Page 47: ...r uses its mirrored configuration you will see it print a message during boot saying it s using the mirrored configuration and then it will reboot rebooting is necessary for the mirrored configuration...

Page 48: ...automatically redirects data back to the primary path and primary disk object This restoration of data transfer is known as path failback When using alternate path software the array must be configur...

Page 49: ...ime Adding a RAID subsystem can increase the uptime to 99 9 The goal of clustering is 99 99 availability Beyond clustering fault tolerant systems can provide 99 9999 uptime At the high end continuous...

Page 50: ...nly see a 1 4 1 6x improvement Although clusters seem to be relatively simple they involve complex technology that can be implemented in a variety of ways The number of nodes supported and type of int...

Page 51: ...Availability Downtime per Failure Downtime per Year in minutes Continuous Processing 100 00 None 0 Fault Tolerant 99 9999 Cycles 0 5 5 Clusters 99 9 99 999 Seconds to minutes 5 500 High Availability...

Page 52: ...Chapter 2 Topologies and Operating Modes Application of Availability 40 4200F book Page 40 Thursday January 23 2003 2 47 PM...

Page 53: ...on in the order in which they are presented This will ensure a smooth and trouble free installation The installation is divided into two sections The first section describes installing the enclosure s...

Page 54: ...rior to installing the enclosure The enclosure chassis could be damaged during installation process due to the added weight of the power supplies 2 Remove each enclosure from its shipping carton and i...

Page 55: ...ear of the rack cabinet slide one of the mounting rails into the slot provided on the left side of the enclosure Push the rail in the slot until it fits the depth of the rack cabinet drawing the enclo...

Page 56: ...JP 2 JP 2 JP 3 JP 1 AD D JU MP ER FO R SP LIT BU S MO DE D1 DISK I O D2 Tx Tx Tx F i b r e D i s k I O L R C P N 0 8 9 9 6 3 1 8 0 0 1 A W R ev 1 I N S TA L L JU M P E R S 1 2 F O R H A R D W A R E FA...

Page 57: ...ure 5 Remove the two rear mounting rails Grasp and pull each rail from the chassis NOTE The mounting rails were installed in the slots at the factory for the purpose of shipping 6 Remove the tower sta...

Page 58: ...d 46 12 Using the remaining two sets 4 of 10 32 pan head screws secure the top and bottom slide rails as indicated in the illustration C below Inserting and Securing the Chassis Mounting Screws Mounti...

Page 59: ...nto its open bay and ensuring it seats completely and the release latch resets 14 Re install the power supplies Slide each power supply into its open bay and ensuring each one seats completely and its...

Page 60: ...il grooves in the drive bay The drive carrier tension clips ensure that the disk drive fits very tight so it requires some force to push the drive into its bay Ensure that the drive seats completely R...

Page 61: ...n and ensure you are inserting them correctly NOTE Refer to the illustration on the following page b Push the transceiver fully into the SFP cage so that it completely seats The transceiver protrudes...

Page 62: ...x F i b r e D i s k I O L R C P N 0 8 9 9 6 3 1 8 0 0 1 A W R e v 1 I N S TA L L JU M P E R S 1 2 F O R H A R D W A R E F A I L U R E D E T E C T A D D JU M P E R F O R 1 G O P E R A T I O N JP 2 JP 2...

Page 63: ...g This completes the physical hardware installation Before You Continue The the next section Operating Mode Configuration and Cabling includes steps and diagrams for setting the SES Controller card sw...

Page 64: ...negotiated addressing occurs when a hard address or a previous address does not exist and it will then negotiate the bus for a new device ID The disadvantage of negotiated device IDs is that there is...

Page 65: ...to the next available range of IDs as needed For example if you have two enclosures installed the first is a NexStor 4210F with a single RAID Controller master and the second daisy chain enclosure is...

Page 66: ...exStor 4000F and upgrading to a NexStor 4220F model by adding an additional controller for duplex operations This mode provides solutions for single or multiple host environments that require a low co...

Page 67: ...OTH PINS INSTALLED ONE PIN OFFSET JP1 Wahoo Controllers Only Non Wahoo Controllers JP2 Wahoo Controllers Only Non Wahoo Controllers JP3 Split Bus Mode JBOD Enclosures Only Single Bus Mode RAID Enclosu...

Page 68: ...1 ID 3 Slot 3 Slot 6 Slot 9 Slot 12 ID 8 ID 9 ID 4 ID 6 ID 5 ID 7 ID 10 ID 11 UP 1 DOWN 0 IDs Assigned to Disk Slots Switch Settings 1 2 3 4 5 6 7 8 UP 1 DOWN 0 HOST SPEED WAHOO MODE HUB FAILOVER HOST...

Page 69: ...Loosen the two captive fastener screws on the Disk I O card and pull it from the daisy chain enclosure using the fastener screws Locate the jumper JP4 and position it for the desired speed setting in...

Page 70: ...d installed in the daisy chain enclosure Refer to the cabling illustration below Stand Alone Dual Port Single Host Cabling Diagram Daisy Chain Enclosure IDs Assigned to Disk Slots A D 2 A D 0 1 2 3 4...

Page 71: ...screws on the Disk I O card and pull it from the enclosure using the fastener screws Locate the jumper JP4 and position it for the desired speed setting installed on one pin only for 2 Gb mode and on...

Page 72: ...page 10 for switch setting details Host I O Card Switch Settings Disk I O Card Jumper Settings for the NexStor 4210F Enclosure JUMPER INSTALLED BOTH PINS INSTALLED ONE PIN OFFSET JP1 Wahoo Controller...

Page 73: ...TIONS PIN1 1G 2G PIN2 WAHOO PIN3 HUBFAILOVER PIN4 C0C1_ENB PIN5 C0CH0CH1_ENB PIN6 VCC PIN7 VCC PIN8 VCC F I B R E H O S T I O P N 0 8 9 9 6 3 1 9 0 0 1 A W R E V 1 1 2 3 4 5 6 7 8 Host Speed Wahoo Mod...

Page 74: ...hes in the daisy chain enclosure Refer to the illustration below SES Controller Card Switch Settings Daisy Chain Enclosure NOTE For additional enclosures refer to the Device ID table for other switch...

Page 75: ...on Cabling Diagram Daisy Chain Enclosure CAUTION When using dual loop topologies you will be required to install and use volume management software 12 Repeat steps 7 through 11 for each additional dai...

Page 76: ...INSTALLED BOTH PINS INSTALLED ONE PIN OFFSET JP1 Wahoo Controllers Only Non Wahoo Controllers JP2 Wahoo Controllers Only Non Wahoo Controllers JP3 Split Bus Mode JBOD Enclosures Only Single Bus Mode R...

Page 77: ...Slot 10 Slot 11 ID 2 ID 1 ID 3 Slot 3 Slot 6 Slot 9 Slot 12 ID 8 ID 9 ID 4 ID 6 ID 5 ID 7 ID 10 ID 11 UP 1 DOWN 0 IDs Assigned to Disk Slots Switch Settings 1 2 3 4 5 6 7 8 UP 1 DOWN 0 HOST SPEED WAH...

Page 78: ...icts one extra enclosure being added however you may wish to add more enclosures up to the allowable limit of 96 drives 8 Set the jumper JP4 on the Disk I O card installed in the expansion enclosure L...

Page 79: ...ation on the following page b Connect another data cable from the P2 connector on the lower Disk I O card installed in the primary RAID enclosure to the P1 connector on the upper Disk I O card in the...

Page 80: ...e Storage System on page 102 This completes the setup and cabling of this configuration Refer to the software user s guide for information on configuring the disk arrays SES Host Computer 1 NexStor 42...

Page 81: ...ontroller enables a virtual port impersonating the ports from the failed controller The duplex mode supports several cabling configurations for Multi TID and Multi Port The configurations demonstrate...

Page 82: ...ult setting P1 DISK I O P2 OK OK 2G F i b re D i s k I O L R C P N 0 8 9 9 6 3 1 8 0 0 1 A W R e v 1 I N S T A L L J U M P E R S 1 2 F O R H A R D W A R E F A I L U R E D E T E C T A D D J U M P E R F...

Page 83: ...from the host HBA FC port to the H0 connector on the right Host I O card 1 2 3 4 5 6 7 8 UP 1 DOWN 0 HOST SPEED WAHOO MODE HUB FAILOVER HOST H0H1 LINK CTRL0 P0P1 LINK DUAL ACTIVE VCC VCC HOST I O H0...

Page 84: ...astener screws Locate the jumper JP4 and position it for the desired speed setting installed on one pin only for 2 Gb mode and on both pins for 1 Gb mode Disk I O Card Jumper Settings for the NexStor...

Page 85: ...in the primary RAID enclosure to the P1 connector on the upper Disk I O card installed in the daisy chain enclosure Refer to the cabling illustration on the following page b Connect another data cabl...

Page 86: ...and cabling of this configuration Refer to the software user s guide for information on configuring the disk arrays SES NexStor 4220F H0 H1 H0 H1 RAID Controller RAID Controller Power Supply Power Su...

Page 87: ...INSTALLED BOTH PINS INSTALLED ONE PIN OFFSET JP1 Wahoo Controllers Only Non Wahoo Controllers JP2 Wahoo Controllers Only Non Wahoo Controllers JP3 Split Bus Mode JBOD Enclosures Only Single Bus Mode...

Page 88: ...Slot 10 Slot 11 ID 2 ID 1 ID 3 Slot 3 Slot 6 Slot 9 Slot 12 ID 8 ID 9 ID 4 ID 6 ID 5 ID 7 ID 10 ID 11 UP 1 DOWN 0 IDs Assigned to Disk Slots Switch Settings 1 2 3 4 5 6 7 8 UP 1 DOWN 0 HOST SPEED WAH...

Page 89: ...extra enclosure being added however you may wish to add more enclosures up to the allowable limit of 96 drives 8 Set the jumper JP4 on the Disk I O card installed in the expansion enclosure Loosen the...

Page 90: ...tor on the upper Disk I O card installed in the daisy chain enclosure Refer to the cabling illustration on the following page Disk I O Card Jumper Settings for the NexStor 4000F Enclosure JUMPER INSTA...

Page 91: ...h additional daisy chained enclosure 13 Power on your system refer to Powering On the Storage System on page 102 This completes the setup and cabling of this configuration Refer to the software user s...

Page 92: ...NSTALLED BOTH PINS INSTALLED ONE PIN OFFSET JP1 Wahoo Controllers Only Non Wahoo Controllers JP2 Wahoo Controllers Only Non Wahoo Controllers JP3 Split Bus Mode JBOD Enclosures Only Single Bus Mode RA...

Page 93: ...Slot 10 Slot 11 ID 2 ID 1 ID 3 Slot 3 Slot 6 Slot 9 Slot 12 ID 8 ID 9 ID 4 ID 6 ID 5 ID 7 ID 10 ID 11 UP 1 DOWN 0 IDs Assigned to Disk Slots Switch Settings 1 2 3 4 5 6 7 8 UP 1 DOWN 0 HOST SPEED WAHO...

Page 94: ...nstructions below Otherwise skip to step 13 The example depicts one extra enclosure being added however you may wish to add more enclosures up to the allowable limit of 96 drives 8 Set the jumper JP4...

Page 95: ...or on the upper Disk I O card installed in the daisy chain enclosure Refer to the cabling illustration on the following page Disk I O Card Jumper Settings for the NexStor 4000F Enclosure JUMPER INSTAL...

Page 96: ...losure 13 Power on your system refer to Powering On the Storage System on page 102 This completes the setup and cabling of this configuration Refer to the software user s guide for information on conf...

Page 97: ...BOTH PINS INSTALLED ONE PIN OFFSET JP1 Wahoo Controllers Only Non Wahoo Controllers JP2 Wahoo Controllers Only Non Wahoo Controllers JP3 Split Bus Mode JBOD Enclosures Only Single Bus Mode RAID Enclos...

Page 98: ...lot 11 ID 2 ID 1 ID 3 Slot 3 Slot 6 Slot 9 Slot 12 ID 8 ID 9 ID 4 ID 6 ID 5 ID 7 ID 10 ID 11 UP 1 DOWN 0 IDs Assigned to Disk Slots Switch Settings 1 2 3 4 5 6 7 8 UP 1 DOWN 0 HOST SPEED WAHOO MODE HU...

Page 99: ...ons below Otherwise skip to step 13 The example depicts one extra enclosure being added however you may wish to add more enclosures up to the allowable limit of 96 drives 8 Set the jumper JP4 on the D...

Page 100: ...the upper Disk I O card installed in the daisy chain enclosure Refer to the cabling illustration on the following page Disk I O Card Jumper Settings for the NexStor 4000F Enclosure JUMPER INSTALLED B...

Page 101: ...Power on your system refer to Powering On the Storage System on page 102 This completes the setup and cabling of this configuration Refer to the software user s guide for information on configuring t...

Page 102: ...STALLED BOTH PINS INSTALLED ONE PIN OFFSET JP1 Wahoo Controllers Only Non Wahoo Controllers JP2 Wahoo Controllers Only Non Wahoo Controllers JP3 Split Bus Mode JBOD Enclosures Only Single Bus Mode RAI...

Page 103: ...10 Slot 11 ID 2 ID 1 ID 3 Slot 3 Slot 6 Slot 9 Slot 12 ID 8 ID 9 ID 4 ID 6 ID 5 ID 7 ID 10 ID 11 UP 1 DOWN 0 IDs Assigned to Disk Slots Switch Settings 1 2 3 4 5 6 7 8 UP 1 DOWN 0 HOST SPEED WAHOO MOD...

Page 104: ...ure s follow the instructions below Otherwise skip to step 13 The example depicts one extra enclosure being added however you may wish to add more enclosures up to the allowable limit of 96 drives 8 S...

Page 105: ...r on the upper Disk I O card installed in the daisy chain enclosure Refer to the cabling illustration on the following page Disk I O Card Jumper Settings for the NexStor 4000F Enclosure JUMPER INSTALL...

Page 106: ...chained enclosure 13 Power on your system refer to Powering On the Storage System on page 102 This completes the setup and cabling of this configuration Refer to the software user s guide for informa...

Page 107: ...ALLED BOTH PINS INSTALLED ONE PIN OFFSET JP1 Wahoo Controllers Only Non Wahoo Controllers JP2 Wahoo Controllers Only Non Wahoo Controllers JP3 Split Bus Mode JBOD Enclosures Only Single Bus Mode RAID...

Page 108: ...0 Slot 11 ID 2 ID 1 ID 3 Slot 3 Slot 6 Slot 9 Slot 12 ID 8 ID 9 ID 4 ID 6 ID 5 ID 7 ID 10 ID 11 UP 1 DOWN 0 IDs Assigned to Disk Slots Switch Settings 1 2 3 4 5 6 7 8 UP 1 DOWN 0 HOST SPEED WAHOO MODE...

Page 109: ...the instructions below Otherwise skip to step 13 The example depicts one extra enclosure being added however you may wish to add more enclosures up to the allowable limit of 96 drives 8 Set the jumper...

Page 110: ...on the upper Disk I O card installed in the daisy chain enclosure Refer to the cabling illustration on the following page Disk I O Card Jumper Settings for the NexStor 4000F Enclosure JUMPER INSTALLE...

Page 111: ...osure 13 Power on your system refer to Powering On the Storage System on page 102 This completes the setup and cabling of this configuration Refer to the software user s guide for information on confi...

Page 112: ...k of which drive belong to which logical arrays In the event the drives enclosure is changed or the drives are moved to another enclosure attached to the same set of controllers the arrays will not be...

Page 113: ...host to LUN mapping Once logical drives are configured the controller maintains a table of WWNs for each logical drive This table defines the hosts that are granted access to each logical drive and t...

Page 114: ...position Repeat this step for each of the attached storage system enclosure s All enclosures will perform a power on self test during their initial start 3 Next power on the host computer s which are...

Page 115: ...ents fan status disk drive status controller status and array monitoring The One Touch Annunciation Configuration Display provides information about switch settings Host and Disk I O card presence and...

Page 116: ...ical array Power Supply Status The Power Supply Status LED indicates the condition of the power supplies The LED will illuminate steady green when both power supplies are functioning normally and will...

Page 117: ...ve Status LEDs The Drive Status LED is the left LED of each pair of Drive LEDs This LED will illuminate steady green when a drive is present in the slot and powered on If a drive is not present the LE...

Page 118: ...information and drive fault failure or data rebuilding notifications when the front bezel is removed Drive Carrier LitePipes Audible Alarm An audible alarm will sound when any of the enclosure s compo...

Page 119: ...linking Green until the controllers are ready Short Beep Simplex Mode Controller Soft Boot Reset Steady Green for inserted drives Blinking Green until the controllers are ready Short Beep Duplex Mode...

Page 120: ...Steady Amber Steady Amber N A Global Spare Ready Not assigned to a specific Array Steady Green N A N A Global Spare Rebuilding Steady Amber Steady Amber Continuous Beep Array Failure Failed Drive s B...

Page 121: ...Presence SES Switch AD2 Position Press and Hold to display settings Upper CNTRL Presence Lower Disk I O Card Presence Auto Fan Speed Control One Touch Annunciation Configuration Display Slot 1 SES Swi...

Page 122: ...2 Service port located on the SES Controller card Connecting the RS 232 Cable NOTE The cable is a female to female DB 9 null modem serial cable Refer to Null Modem Cable Specifications on page 150 for...

Page 123: ...drives in a specific slot temperature of the thermal sensors cooling fan status power supply status and statistics on enclosure up time Enclosure Environment Status Screen NOTE System degradation wil...

Page 124: ...rface allows the user to scroll back through the buffer data or select the Transfer Capture Text to save the buffer captures to a text file SES Commands Debug Screen NOTE Options 2 SES Commands Debug...

Page 125: ...fans running constantly at full speed Under normal conditions it is not necessary to run the cooling fans at full speed When this option is enabled the software will control the RPM of the cooling fa...

Page 126: ...greater than the maximum speed set by the automatic software control This configuration is normally used when fan speed noises are not an issue and the ambient operating temperature is at or above 30...

Page 127: ...RS 232 Cable NOTE The cable is a female to female DB 9 null modem serial cable Refer to Null Modem Cable Specifications on page 150 for cable specifications 2 Connect the other end of the cable to eit...

Page 128: ...will appear Enclosure Terminal Utility Screen 6 Select option 5 Firmware Upload by pressing the 5 key Upload Firmware Screen 7 Press the u key lower case to start the upload Using the mouse click on t...

Page 129: ...g firmware any time during the transfer until it has been completed The upload does not overwrite the firmware during the upload process it writes the new code into unused EEPROM space until completed...

Page 130: ...AID Controller Firmware 118 Uploading RAID Controller Firmware Refer to the software user s guide that was included with your system for detailed procedures to update the controller s firmware 4200F b...

Page 131: ...er supply Verify that the power cord is properly connected to the power module If the enclosure is plugged into a three hole grounded outlet verify that power to the outlet has not been interrupted Th...

Page 132: ...set the speed mode Faulty Transceiver 1 Verify that the transceiver is functional in the Host I O card and the Host HBA valid Link LED You may wish to swap the transceiver for a known good transceive...

Page 133: ...lected the disk devices can be 2 Gb or 1 Gb drives a 2 Gb drive will step down to 1 Gb mode Faulty Transceiver 1 Verify that the transceiver are functional in the Disk I O card valid Link LED You may...

Page 134: ...build is complete the LED should return to steady green Channel Status LED is blinking amber and green Failed RAID Controller Replace the RAID Controller Verify that the RAID Controller was not stoppe...

Page 135: ...d amber Fault in the Fibre Channel loop Disk drive loop has a fault refer to Common Fibre Loop Bus Problems on page 120 Replace the faulty disk drive Channel Status LED is flashing green Controller s...

Page 136: ...the onboard memory test ECC Error When this failure occurs it means the internal CPU memory failed Replace the controller to correct the problem One of the POST diagnostic tests failed Replace the fa...

Page 137: ...omponents as well as the entire storage system enclosure Removing the Front Bezel 1 Using a Phillips screwdriver unlock the two front bezel fasteners Unlocking the Front Bezel Rotate the fasteners cou...

Page 138: ...intenance Removing the Front Bezel 126 2 Grasp and pull the front bezel from the enclosure Refer to the illustration below Removing the Front Bezel Reset Alarm 4200F book Page 126 Thursday January 23...

Page 139: ..._E NB PI N 6 VC C PI N 7 VC C PI N 8 VC C F I B R E H O S T I O P N 0 8 9 9 6 3 1 9 0 0 1 A W R E V 1 HOST I O OK OK 2G SW I T CH CO NN EC TI O O NS PI N 1 1G 2 G PI N 2 W AH O O PI N 3 HU B FA I L OV...

Page 140: ...ith the opening fan bay and push the module into the enclosure until it completely seats The latch will reset when the module is completely seated The front bezel Fan Status LED will return to a norma...

Page 141: ...PI N 1 1G 2 G PI N 2 W AH OO PI N 3 HU B FA I L OV ER PI N 4 C0 C1 _E NB PI N 5 C0 CH 0C H1 _E NB PI N 6 VC C PI N 7 VC C PI N 8 VC C F I B R E H O S T I O P N 0 8 9 9 6 3 1 9 0 0 1 A W R E V 1 H1 H0...

Page 142: ...ts open bay and ensuring it seats completely and the release latch resets 5 Turn the On Off switch to the On position on the replacement power supply NOTE The front bezel Power Supply Status LED will...

Page 143: ...e careful of the P factor effect when removing a disk drive which is the twisting of the drive in your hand as a result of the spinning disk Allow the drive to completely spin down before removing it...

Page 144: ...t disk drive a Align the drive carrier with the rail grooves in the drive bay b Ensure that the drive seats completely The drive carrier tension clips ensure that the disk drive fits very tight so it...

Page 145: ...model uses a pivoting mechanism Use the edge of your finger tip or the finger nail to engage the ejector and pull towards you This will release the transceiver b The type B model uses a similar mecha...

Page 146: ...O D2 Tx Tx Tx Fib re Dis k IO LR C P N 08 9 96 31 80 01 A W Re v 1 INS TA LL JU MP ER S 1 2 FO R HA RD WA RE FA ILU RE DE TE CT AD D JU MP ER FO R 1G OP ER AT IO N JP 2 JP 2 JP 3 JP 1 AD D JU MP ER F...

Page 147: ...ansceiver protrudes approximately 1 2 inch from the Host card face plate when it s completely seated 13 Remove the dust covers just prior to inserting the FC data cables Store them in a safe place 14...

Page 148: ...from the SFP cage a The type A model uses a pivoting mechanism Use the edge of your finger tip or the finger nail to engage the ejector and pull towards you This will release the transceiver b The typ...

Page 149: ...JP 2 RS 232 A D 0 A D 1 A D 2 S P 1 S P 2 B D R D L Y R M T SES P1 DIS K I O P2 Tx Tx Tx Fib re Dis k IO LR C P N 08 9 96 31 80 01 A W Re v 1 IN ST AL L JU MP ER S 1 2 FO R HA RD WA RE FA ILU RE DE T...

Page 150: ...rting the FC data cables Store them in a safe place 13 Re connect the Fibre Channel data cables to the replacement card 14 Using the packaging materials from the replacement card repackage the failed...

Page 151: ...cement card from the shipping container and inspect for obvious damage Save the packaging materials SES Controller Card Switches 6 Set the switch settings on the replacement card to match those of the...

Page 152: ...P1 DIS K I O P2 Tx Tx Tx Fib re Dis k IO LR C P N 08 9 96 31 80 01 A W Re v 1 IN ST AL L JU MP ER S 1 2 FO R HA RD WA RE FA ILU RE DE TE CT AD D JU MP ER FO R 1G OP ER AT IO N JP 2 JP 2 JP 3 JP 1 AD D...

Page 153: ...data to the new replacement controller If the firmware on the replacement controller does not match the operating controller the operating controller will automatically update the firmware on the repl...

Page 154: ...em on page 102 for the enclosure NOTE Mark or make a notation of the location of the data cables prior to disconnecting or removing these items To facilitate correct installation you may want to tag t...

Page 155: ...in Chapter 3 Installing the Storage System into the Tower Stand on page 43 11 Re install the SES Controller card Disk I O cards and Host I O cards 12 Re install the power supplies 13 Re install the co...

Page 156: ...Chapter 6 Maintenance Replacing the Enclosure 144 4200F book Page 144 Thursday January 23 2003 2 47 PM...

Page 157: ...HxWxD Dimensions Tower Unit HxWxD 3 47 x 17 65 x 20 25 20 00 x 8 00 x 21 50 Weight Rack Mount Unit w 2 power supplies Weight Tower Unit w 2 power supplies 38 55 lbs w o drives 58 00 lbs with twelve dr...

Page 158: ...host ports copper and shortwave optical SFPs Device Interface Channels Two 200 MB sec Fibre Channel device ports copper and shortwave optical SFPs RAID Controller Interface 10BASE T 100BASE TX LAN Et...

Page 159: ...mAh pack sustains the 32 MB control store SDRAM and 512 MB data cache SDRAM for over 72 hours Temperature Normal Non Operating 5o C to 50o C 20o C to 70o C Humidity Operating or Non Operating 10 to 90...

Page 160: ...Appendix A Technical Information Specifications 148 4200F book Page 148 Thursday January 23 2003 2 47 PM...

Page 161: ...ess the SES Controller and the RAID Controllers using a standard null modem cable Through these RS 232 service ports you can use a VT 100 terminal or emulation such as HyperTerminal to access the onbo...

Page 162: ...ed on each RAID Controller The port on the RAID Controller is also labeled RS 232 Null Modem Cable Specifications This cable used to connect a terminal to the SES Controller card service port or the R...

Page 163: ...ch provides TTL logic high output when an unusable input signal is detected SFP Optical Transceiver Models The SFP transceiver is a Class 1 Laser safety compliant device and conforms to Class 1 eye sa...

Page 164: ...Appendix B Port and Transceiver Information Optical SFP Transceiver 152 4200F book Page 152 Thursday January 23 2003 2 47 PM...

Page 165: ...e Model Number NSR 12R21 NSR 12R22 to which this declaration relates is in conformity with the Title 47 of the US Code of Federal Regulations Part 15 covering Class A personal computers and peripheral...

Page 166: ...to correct the interference at his own expense nStor Corporation is not responsible for any interference caused by unauthorized modifications to this equipment It is the user s responsibility to corr...

Page 167: ...e Statement CE Notice Marking by the CE symbol indicates compliance of the device to directives of the European Community A Declaration of Conformity in accordance with the above standards has been ma...

Page 168: ...ding type attachment plug rated 15A 250V configuration 6 15P at the other end For 230 Volt Operation Europe Use a cord set marked HAR consisting of a H05VV F cord that has a minimum 0 75 square mm dia...

Page 169: ...roller Card 6 Transceiver 12 Configuration Multi Port Quad Connection 85 Multi TID Dual Host Quad Connection 80 Multi TID SAN Attach Dual Switch 95 Multi TID SAN Attach Single Switch 90 Multi TID Sing...

Page 170: ...s A 155 JBOD Single Bus Dual Loop 34 L LED Channel Status 104 Fan Status 18 104 Power Supply Status 18 104 LED Identification 105 LED Matrix 107 LitePipes 106 M Maintenance 125 Mirrored Configuration...

Page 171: ...49 SES Card Firmware 115 SES Commands Debug 112 SES Controller Card 6 Replacing 139 SES Controller Card Switch Settings 52 SES Controller Card Switches 8 SFP Dust Covers 13 SFP Transceiver 151 Optical...

Page 172: ...Index 160 4200F book Page 160 Thursday January 23 2003 2 47 PM...

Page 173: ...4200F book Page 161 Thursday January 23 2003 2 47 PM...

Page 174: ...Corporate Office www nstor com 91 9 94546001 A January 2003 nStor Corporation Inc 6190 Corte Del Cedro Road Carlsbad CA 92009 760 683 2500 4200F book Page 162 Thursday January 23 2003 2 47 PM...

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