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10 TROUBLESHOOTING MINOR
FAULTS
10.1 Messages on the hob
Code
– There is no cooking pan on the cooking zone.
– The cooking pan is not suitable for induction.
– The diameter of the bottom of the cooking pan
is too small when compared to the cooking
zone.
E
– The electronic system is disrupted.
– Disconnect and reconnect the hob.
– Call the after-sales service.
E2
The hob has overheated, leave to cool,
then switch back on.
E8
The fan air supply is blocked.
Unblock it.
If one of these error messages remains visible, you can contact
the after-sales service.
The hob or the cooking zone does not work:
– The hob has been poorly connected to the electrical power
supply.
– The safety fuse has blown.
– Check the locking key has been enabled.
– The touch control keys have been splashed with water or fat.
– There is an object on the touch control keys.
A single zone or all zones are not working:
– The safety device has been operated.
– This shall engage when a cooking zone has been left on
unintentionally.
– The safety shall also engage when one or more touch control
keys are covered.
– A pan is empty and the base has overheated.
– The hob also has an automatic power reducer and automatic
shut-down in the event of overheating.
The fan continues to operate after the hob has switched
off:
– This is not a defect, the fan is protecting the electronic
equipment.
– The fan will stop automatically.
The automatic cooking controller does not seem to be
working:
– The cooking zone is still warm [
H
].
– The maximum cooking level has been selected [
9
].
– The cooking level was selected using the control key [
‐
].
10.2 The cooker hood does not extract well.
What can be the cause of this problem?
– Check the grease filter. Follow the cleaning indication. On
average, the filter must be cleaned every two weeks to
ensure the extraction works correctly.
– Check the air supply in the house. As soon as the cooker
hood is switched on, make sure that air is supplied by
opening the grates in the windows or by opening a window.
– Check the duct for blockages or constrictions which prevent
proper extraction of the air.
10.3 Miscellaneous
Fault: In the event of a fault, please do not hesitate to contact
our Repair Service:
Belgium:
Tel.: +32 (0)56 36 51 02
France:
Tel.: +33 (0)3 20 94 06 62
Germany:
Tel.: +49 (0)511.54.20.771
The Netherlands:
Tel.: +31088-0119110
Spain:
Tel.: +34 938 700 895
Italy:
Tel.: +39 039.20.57.501
For all other countries, contact your local Novy installation
engineer in Belgium:
Tel.: +32 (0)56/36.51.02
For a proper and prompt handling the Repair Service needs to
know the type of your device. This information can be found on
the type plate on the inner frame of the extraction unit.
Stick the provided sticker with the type plate and serial number
here.
