35
WHAT TO DO IF…
The dose indicator window
does not show zero after
the injection:
1
You did not receive your
full dose.
Follow the steps on page 22
to get the remaining part of
your dose.
2
Your NovoPen Junior is
malfunctioning.
Do not use your
NovoPen Junior.
Contact Novo Nordisk Inc.
at our toll free number
(1-800-727-6500).
No insulin appears when
you do the air shot:
1
The piston rod is not far
enough down the cartridge
holder to reach the rear
rubber stopper.
Repeat the air shot
(see pages 15-18).
2
The NovoFine needle may
not be securely attached.
a. Put the plastic outer cap back
on the NovoFine needle.
b. Turn the plastic outer cap
in a clockwise direction to
tighten the NovoFine needle.
3
The NovoFine needle may
be blocked.
Change the NovoFine needle
(see pages 13-14) and do an
air shot (see pages 15-18).
The piston rod is sticking out
too far to attach the cart-
ridge holder to the barrel:
1
You must screw the piston
rod back into the barrel
(see page 7). Never try to
push it in or you can damage
the mechanism.
The push button will not
return to zero or the piston
rod will not turn back into
the reset mechanism:
1
The return mechanism may
be locked. This is usually due
to improper technique.
Gently turn the mechanism
side to side until it unlocks
and then call our toll free
number (1- 800 -727-6500)
so that we may go over your
technique with you.
