Getting Started
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Helpdesk Default Technician:
Specify the default technician name for unassigned
Helpdesk incidents.
Helpdesk Technician Change E-Mail:
Specify the e-mail address to be used to send
notifications of reassignments of technicians
Helpdesk Auto
Helpdesk Auto Assign: Keep the default of 0 to not automatically assign
incidents. Change to 1 to enable this feature.
Helpdesk Allow Technician Assign:
Keep the default of 0 to not allow technicians to
assign incidents. Change to 1 to enable this feature.
Helpdesk Check Sleep Time:
The interval in seconds that the system uses to poll for
incidents submitted by e-mail.
Helpdesk Ticket Sleep Time:
The interval in seconds the system polls for new incidents
submitted through the Helpdesk interface.
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Specify the additional Advanced Helpdesk configurations.
Helpdesk Log Location:
Directory location for log files on the server.
Helpdesk Log Level:
FINE, NORMAL, VERBOSE. FINE is the default.
Helpdesk Report Closure:
Keep the default of 0 to not report on closed reports. Change
to 1 to activate notification.
Helpdesk Mail Digest:
Keep the default of 0 to not send out a report of all incidents daily.
Change to 1 to activate this notification.
Helpdesk Send Notification:
Keep the default of 1 to send out notifications. Change to 0
to deactivate this notification.
Helpdesk Mail Password:
The password used to log into the designated helpdesk mail
account.
