Getting Started
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LDAP Host:
Specify the IP address for your eDirectory server. In most cases this will be
the same as the server on which you are installing Helpdesk.
LDAP Port:
The default port for LDAP services is 389. However, this is a non-secure
port and all authentication should use a secure connection. Please change this to port 636,
which is for LDAP over SSL.
LDAP SSL:
The default is set at 0 because LDAP is not secure over port 389. If you have
chosen to LDAP over SSL and changed the port to 636, then enter a 1 here to enable SSL.
LDAP Bind DN:
The fully distinguished name for the proxy user that will be used for
your LDAP services. The proper format is to use commas and not periods to separate the
login ID and its context information.
LDAP Base Organization:
The base context your Helpdesk application uses to
authenticate users. Typically it is the top of the eDirectory tree.
LDAP Password:
The password to be used by the LDAP proxy user.
Helpdesk Object:
The eDirectory Helpdesk object's fully distinguished name.
Admin FDN:
The fully distinguished name of the eDirectory tree's admin user.
Admin User Password:
The password you use for your eDirectory tree's admin user.
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Specify the settings for your database instance.
