16
Helpdesk Administration Guide
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Helpdesk Send User Queue Change:
Keep the default of 0 to not notify users of a
change in their queue association. Change to 1 to turn on notification.
Helpdesk Send User Priority Change:
Keep the default of 0 to not notify users of a
change in the priority of their incident. Change to 1 to turn on notification.
Helpdesk Send User Tech Change:
Keep the default of 1 to activate notification.
Change to 0 to not notify users of a change to the technician assigned to their incident.
Helpdesk Send User Status Change:
Keep the default of 1 to activate notification.
Change to 0 to not notify users of a change in their incident's status.
Helpdesk Send User Close:
Keep the default of 1 to activate notification. Change to 0 to
not notify users of a change in their incident's status to Close.
Helpdesk Web Helpdesk Page:
The address your Helpdesk users go to access your
Helpdesk services.
E-Mail Address of Queue Changes:
Specify the e-mail address to be used to send
notifications of reassignments of queues.
Helpdesk Technician Change E-Mail:
Specify the e-mail address to be used to send
notifications of reassignments of technicians.
Helpdesk Solution Change E-Mail:
Specify the e-mail address to be used to send
notifications of incident solutions.
Helpdesk Status Change E-Mail:
Specify the e-mail address to be used to send
notifications of change to incident status.
Helpdesk Priority Change E-Mail:
Specify the e-mail address to be used to send
notifications of a change to incident priority.
