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Novell Open Workgroup Suite Small Business Edition 2.0 Administration and Installation Guide

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17 Helpdesk

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17.1 Installing Helpdesk Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
17.2 Installing Helpdesk Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
17.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

18 DHCP

69

18.1 Installing DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
18.2 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

19 DNS

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19.1 Installing Basic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
19.2 Installing Advanced DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

20 Remote Desktop (TightVNC)

73

20.1 Installing TightVNC Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
20.2 Installing TightVNC Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
20.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

20.3.1

TightVNC Desktop Download for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

20.3.2

TightVNC Desktop Download for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

20.3.3

TightVNC Desktop Download for MAC OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

20.3.4

TightVNC Desktop Download for the Putty SSH Client for Windows. . . . . . . . . . . . . 74

20.3.5

Helpful Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

21 Uninstalling Components

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Summary of Contents for OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 2.0

Page 1: ... 11 December 2007 Novell Open Workgroup Suite Small Business Edition 2 0 Administration and Installation Guide Open Workgroup Suite Small Business Edition 2 0 M a y 2 2 0 0 8 I N S T A L L A T I O N A N D A D M I N I S T R A T I O N G U I D E ...

Page 2: ...rt or re export to entities on the current U S export exclusion lists or to any embargoed or terrorist countries as specified in the U S export laws You agree to not use deliverables for prohibited nuclear missile or chemical biological weaponry end uses See the Novell International Trade Services Web page http www novell com info exports for more information on exporting Novell software Novell as...

Page 3: ...ell Trademarks For Novell trademarks see the Novell Trademark and Service Mark list http www novell com company legal trademarks tmlist html Third Party Materials All third party trademarks are the property of their respective owners ...

Page 4: ...novdocx en 11 December 2007 ...

Page 5: ...Creating a New Directory 16 1 5 5 NetWork Backup Amanda 17 1 5 6 E Mail and Collaboration GroupWise 17 1 5 7 Helpdesk 17 2 Getting Started 19 2 1 Installing Novell Workgroup Suite Small Business Edition 19 2 1 1 Beginning the Installation 19 2 1 2 Web Installation and Configuration 20 2 1 3 Configuration and Basic Administration 21 2 2 Administering the Novell Open Workgroup Suite Small Business E...

Page 6: ...st Installation 36 6 3 1 Labeling Tapes 36 6 3 2 Backup Scheduling and Configuration 36 7 OpenOffice org 37 7 1 Installing OpenOffice org Basic 37 7 2 Post Installation 37 8 E Mail Collaboration and Groupware GroupWise 39 8 1 Installing GroupWise Basic 39 8 2 Installing Groupwise Advanced 40 8 3 Post Installation 40 8 3 1 GroupWise Client Desktop Download 40 8 3 2 GroupWise Instant Messenger Deskt...

Page 7: ... Desktop Download 54 12 3 3 Scan Scheduling 54 12 3 4 Helpful Links 54 13 Anti Spam MailScanner 55 13 1 Installing MailScanner Basic 55 13 2 Installing MailScanner Advanced 55 13 3 Post Installation 55 13 3 1 Helpful Links 56 14 Firewall IPTables 57 14 1 Installing IPTables Basic 57 14 2 Installing IPTables Advanced 57 14 3 Post Installation 58 14 3 1 Firewall Configuration 58 15 VPN Server OpenVP...

Page 8: ...nstallation 69 19 DNS 71 19 1 Installing Basic DNS 71 19 2 Installing Advanced DNS 71 20 Remote Desktop TightVNC 73 20 1 Installing TightVNC Basic 73 20 2 Installing TightVNC Advanced 73 20 3 Post Installation 73 20 3 1 TightVNC Desktop Download for Linux 74 20 3 2 TightVNC Desktop Download for Windows 74 20 3 3 TightVNC Desktop Download for MAC OS X 74 20 3 4 TightVNC Desktop Download for the Put...

Page 9: ...enOffice org on page 37 Chapter 8 E Mail Collaboration and Groupware GroupWise on page 39 Chapter 9 Print Services iPrint on page 43 Chapter 10 Windows File and Print Sharing Samba on page 45 Chapter 11 Fax Server HylaFAX on page 49 Chapter 13 Anti Spam MailScanner on page 55 Chapter 12 Anti Virus ClamAV on page 51 Chapter 15 VPN Server OpenVPN on page 59 Chapter 14 Firewall IPTables on page 57 Ch...

Page 10: ...ation nows Documentation Conventions In Novell documentation a greater than symbol is used to separate actions within a step and items in a cross reference path A trademark symbol TM etc denotes a Novell trademark An asterisk denotes a third party trademark When a single pathname can be written with a backslash for some platforms or a forward slash for other platforms the pathname is presented wit...

Page 11: ...work with SUSE Linux Enterprise Server SLES Novell Open Workgroup Suite Small Business Edition includes Novell Groupwise for e mailing and calendaring Novell Open Enterprise Server OES for advanced storage management user and rights administration and clustering and failover capabilities SUSE Linux Enterprise Desktop SLED from Novell for complete desktop productivity and the Novell edition of the ...

Page 12: ...n 1 3 4 File Print and Fax on page 13 Section 1 3 5 Security Management on page 13 Section 1 3 6 Systems Management on page 13 1 3 1 Backup Restore and Recovery Personal File Backup iFolder Novell iFolder is a simple and secure storage solution that enables you to back up access and manage your personal files from anywhere at any time After you have installed iFolder you simply save your files loc...

Page 13: ...ding a flexible and scalable multi threaded daemon a command line scanner and an advanced tool for automatic database updates The core of the package is an anti virus engine available in the form of a shared library VPN Server OpenVPN OpenVPN is a component that enables users to work remotely A Virtual Private Network VPN allows users to connect securely to your internal business network and condu...

Page 14: ...vailable only to those who install on the tested and approved hardware Section 1 4 1 Approved and Tested Hardware List on page 14 Section 1 4 2 Server Requirements on page 14 Section 1 4 3 Desktop Operating System and Browser Requirements on page 15 1 4 1 Approved and Tested Hardware List For a list of tested and approved hardware see YES CERTIFIED http developer novell com yessearch 1 4 2 Server ...

Page 15: ...ing the default partitioning information the installation overwrites all existing files on the server Change this configuration if you plan to install NOWS SBE 2 0 on an existing partition Verify that the server does not see any partitions or devices that you do not want formatted and wiped If components are installed while connected to a Storage Area Network SAN there is the potential to wipe out...

Page 16: ...scheme provides a guideline for network administrators who will add modify or move objects within the eDirectory tree For additional information see the eDirectory Documentation Web site http www novell com documentation edir88 index html page documentation edir88 edir88 data acavuil html Component Port Type Port Number Amanda UPD 10080 iManager TCP 80 443 Samba UDP 631 135 137 138 139 445 Samba T...

Page 17: ...ner when you install the GroupWise Internet Agent you are given the opportunity to assign the Internet Agent a different port the default is 26 so that the two programs do not conflict Incoming mail from the Internet to the GroupWise system is then accepted by MailScanner on port 25 SMRP s default scanned and delivered to the Internet Agent which accepts non standard mail on port 26 1 5 7 Helpdesk...

Page 18: ...18 Novell Open Workgroup Suite Small Business Edition 2 0 Administration and Installation Guide novdocx en 11 December 2007 ...

Page 19: ...ion 1 Insert the NOWS SBE DVD into the DVD drive 2 Boot the server You are presented with a splash screen Using the Down arrow key select Installation then press Enter 3 The first page is the End User License Agreement EULA Read through the agreement and click I Agree to advance to the next page 4 After the initial files have been loaded into the system you are prompted to set up the initial confi...

Page 20: ...you want to install GroupWise and MailScanner on the same server use the Add Remove function to add MailScanner only after GroupWise is installed Adding these two applications simultaneously at the initial install might cause the GroupWise install to fail 1 Type the link supplied at the end of your server installation in your Web browser and press Enter to bring up the first page of the Web instal...

Page 21: ... you choose not to install components click Next and then on the Install Additional Components page click Next again On the Component Installation page click Install Click Continue to Administration To log out click the red button next to You are logged in as If you do choose to install components now select components on the Install Additional Components page Click Continue to Administration to b...

Page 22: ...orkgroup Suite Small Business Edition 2 0 environment Products and Services When you click Products and Services you can view additional information on installed components Under Select Component click the component s name to populate Desktop Downloads Help Links Management Links and Remote Administration Add Remove This link allows you to add and remove components To view all components click All...

Page 23: ...t license key then click Validate Key Upload Packages To receive component downloads and updates or to add an SBU file click NOWS SBE Components Third Party Components or Upload To add a new update package browse for the desired package then click Start Upload NOTE Updates should be done only through the administrative interface Remote Administration Manage remote access and desktop downloads here...

Page 24: ...artches NOWS SBE Components Use this menu panel to check for recent updates for Novell components Third Party Components Use this menu panel to check for component updates from third party clients 2 3 Configuring Components Use the components interface to add components to or remove components from your server Under Components select Add Remove Under Available Software click All A list of possible...

Page 25: ... of the NOWS SBE administration page click Add Remove then click All in the Add Remove console then click Install in the eDirectory panel 2 A Recommended Components page appears Read it and click Continue 3 Select Basic installation then click Next 4 Specify a name for the new eDirectory tree Do not use special characters when naming your tree 5 Specify an organization name for your eDirectory Thi...

Page 26: ...e directory path where the database files are to be stored LDAP Port Specify the TCP port number on the LDAP server such as 389 Fill in the field only if you know the correct information otherwise leave it blank Secure LDAP Port Specify the secure port number on the LDAP server such as 636 Fill in the field only if you know the correct information otherwise leave it blank HTTP Port Specify the HTT...

Page 27: ... server you are adding to the tree Server Context Specify the server context The server will be added to the tree in the specified context Path for DIB Specify the directory path where the database files are to be stored LDAP Port Specify the TCP port number on the LDAP server such as 389 Fill in the field only if you know the correct information otherwise leave it blank Secure LDAP Port Specify t...

Page 28: ...Next 4 Specify existing tree information Tree Name Specify the name of your existing eDirectory tree IP Address Specify the IP address of the server that is already hosting the tree 5 Specify the organization name 6 Specify your administrative user information Do not use special characters when specifying your password Admin Password Password of the eDirectory administrator user Admin Password Con...

Page 29: ...w ISO file on your desktop then burn this to a blank CD 7 Put the CD into the workstation that you want to install into 8 Double click the ncl_install file 9 Select Run in Terminal 3 5 2 ConsoleOne ConsoleOne is an alternate tool for managing eDirectory It is also provided if a needed task is not available in iManager ConsoleOne resides on the server in the usr ConsoleOne bin directory 1 Click the...

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Page 31: ...iManager is now listed on the installed software list and can be launched from the iManager administration link 4 2 Installing iManager Advanced 1 Select Management Tools iManager under Available Software then click Install 2 Click Advanced then click Next 3 Specify the tree iManager should connect to Admin DN The admin DN formatted with dots for example cn admin o mycompany Tree Name The name of ...

Page 32: ...g Users and Groups and Designating the NOWS SBE Administrator 1 Log in to the NOWS SBE console 2 Click Products and Services 3 Under Select Component click Management Tools iManager then click iManager Administration This launches the iManager login page 4 Log in to iManager with your network admin login for example cn admin o localdomain 5 After login you are taken to the iManager console Follow ...

Page 33: ...settings If you need to make a change click Back To proceed with the installation click Next 5 The iFolder install is complete Click Finish to proceed to the available software page iFolder is now listed on the installed software list and can be administered from the iFolder administration link 5 2 Installing iFolder Advanced 1 Click Add Remove click All select Personal File Backup iFolder from Av...

Page 34: ...Folder Web Client Desktop Download 1 Log in to the NOWS SBE console 2 Select Products and Services 3 Under Select Component click Personal File Backup iFolder 4 Under Administrative Console click iFolder Client You are directed to the iFolder Web Client login page 5 Specify the username and password then click Log In 5 3 2 iFolder Administration Desktop Download 1 Log in to the NOWS SBE console 2 ...

Page 35: ...To A comma separated list of recipients for e mail reports Organization Title of backup reports Days to Backup Select the days backups will run Hour to Run Select the hour that backups will run 4 Specify your disk backup Maximum Backup Size GB The size of the virtual backup tapes in gigabytes This is the maximum amount of data that can be backed up during each cycle Number of Backups to Keep This ...

Page 36: ...e Click Finish to proceed to the available software page Amanda is now listed on the installed software list and can be administered from the Amanda administration link 6 3 Post Installation Section 6 3 1 Labeling Tapes on page 36 Section 6 3 2 Backup Scheduling and Configuration on page 36 6 3 1 Labeling Tapes Do this after installation of Amanda in tape mode 1 su to user amandabackup 2 Write Dai...

Page 37: ...iew settings then proceed with the installation by clicking Next 4 The OpenOffice org installation is now complete Click Finish to return to the available software page OpenOffice org is now listed on the installed software list and shows up as an available application in the Desktop Downloads panel for your users 7 2 Post Installation OpenOffice org is also now available from Desktop Downloads fo...

Page 38: ...38 Novell Open Workgroup Suite Small Business Edition 2 0 Administration and Installation Guide novdocx en 11 December 2007 ...

Page 39: ...Installing GroupWise Basic 1 Click Install under Available Software 2 Select Basic then click Next 3 Select your GroupWise configuration items Base GroupWise System The basic GroupWise system includes the mail server with thick client support Internet Agent Required for sending e mail Web Access Web based mail client Monitor Administrative monitoring of server activity Messenger Instant messenger ...

Page 40: ...name of your GroupWise system 5 Specify your Internet Domain For example novell com 6 Review the settings To make a change click Back To proceed with the installation click Next 7 The GroupWise advanced install is now complete Click Finish to proceed to the Available Software page GroupWise is now listed on the installed software list The GroupWise client now appears in the Desktop Downloads panel...

Page 41: ...you use ConsoleOne to create additional GroupWise objects modify GroupWise object properties and so on NOTE Because the GroupWise snap ins to ConsoleOne are required in order to work with GroupWise objects you cannot use other network management tools such as Novell iManager to administer your GroupWise system Also you should not use older network management tools such as NetWare Administrator to ...

Page 42: ...m is then accepted by MailScanner on port 25 SMRP s default scanned and delivered to the Internet Agent which accepts non standard mail on port 26 For directions on component configuration see the GroupWise Administration Guide Web site http www novell com documentation gw7 gw7_userweb data front_page html 8 3 5 Using GroupWise Monitor For administrative information on using the GroupWise Monitor ...

Page 43: ...e scroll down to Print Services iPrint and click Install 2 Basic is preselected so click Next 3 Review the settings 4 iPrint installation is now complete Click Finish to proceed to the available software page iPrint is now listed on the installed software list and can be administered from the iPrint administration link 9 2 Post Installation Section 9 2 1 Creating a Driver Store on page 43 Section ...

Page 44: ...the Start Print Manager after Creation check box checked If you do not do this you must start the Print Manager by using Manage Print Manager Manager Control in iManager or entering etc init d novell ipsmd start at a command prompt 4 Click OK After the Driver Store is created the daemon is loaded on the server and you can start adding printer drivers 9 2 3 Creating a Printer Before you can create ...

Page 45: ...belongs to User Container Specify the base LDAP container for users This is where the Samba domain object is stored Emulate NT4 Domain Controller Specify if Samba should act as the Primary Domain Controller PDC 4 Review the settings To make a change click Back To proceed with the installation click Next 5 The Samba installation is now complete Click Finish to proceed to the available software page...

Page 46: ...a User on page 46 Section 10 3 2 Creating a Group on page 46 Section 10 3 3 Assigning Passwords on page 46 Section 10 3 4 Enabling Groups for LUM Linux User Management on page 47 Section 10 3 5 Enabling a User for LUM on page 47 Section 10 3 6 Enabling a User for Samba on page 47 Section 10 3 7 Enabling a Domain on page 47 10 3 1 Creating a Samba User 1 Open iManager 2 In the Roles and Tasks menu ...

Page 47: ...or LUM 3 Click OK 4 Click Next 5 Specify the user s primary group 6 Click Next 7 Select Linux Workstation then click Next 8 Click Finish then click OK 10 3 6 Enabling a User for Samba 1 In iManager click Samba Management then click Enable Linux User for Samba 2 To select a LUM user click the Object Selector icon 3 Select the user then click OK 4 To have the user authenticate to Samba through eDire...

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Page 49: ...e faxes Select Send Only if you do not have a dedicated phone line or only want to send faxes from your machine Fax Identification String This is the identification that is sent out with each Fax a good choice would be your company name Country Code Country code of your fax server Area Code Area code of your fax server Long Distance Prefix Long distance prefix for your fax server International Pre...

Page 50: ... Products and Services 3 Under Select Component click Fax Server HylaFAX 4 Under Desktop Downloads and Linux click JHylaFAX 5 Open a command prompt and enter java jar jhylafax 1 3 10 app jar to launch JHylaFAX 11 2 2 Desktop Download for OS X and Windows 1 Log in to the NOWS SBE console 2 Click Products and Services 3 Under Select Component click Fax Server HylaFAX 4 Under Desktop Downloads click ...

Page 51: ...ti Virus ClamAV and click Install 2 Select Advanced then click Next 3 Select the security options most suitable for your business needs By default AntiVirus uses the most common recommended options These options allow you to customize your installation Portable Executable Support PE stands for Portable Executable which is an executable file format used in all 32 bit versions of Windows operating s...

Page 52: ...tions Clam Stream Max Length Specify that the Clam stream maximum length connection is closed when the data size limit is exceeded The value should match your mail transport agent s MTA limit for a maximum attachment size Clam Max Threads Specify the maximum number of threads running at the same time Clam Data Read Timeout Specify the time in seconds to wait for data from a client socket before go...

Page 53: ...ile is locked for writing to protect against running ClamAV multiple times If you want to run another ClamAV copy the configuration file change the Log File variable and run the daemon with the config file option Clam Log Event Time Select the check box to enable an event s time to be logged Clam Log Event Messages to Syslog Select the check box to use the system logger This can work together with...

Page 54: ...ClamAV Client Software component is now downloaded to your desktop NOTE During the client install you have the option of updating your virus signatures online It is recommended that you do so 12 3 2 Scan Scheduling 1 Log in to the NOWS SBE console 2 Click Products and Services 3 In the Select Component panel click Anti Virus ClamAV 4 Under Administrative Console click Scan Scheduling 5 Select the ...

Page 55: ...er 1 Click Add Remove under Components then select All Scroll down to Anti Spam MailScanner and click Install 2 Click Basic then click Next 3 Review the settings To make a change click Back To proceed with the installation click Next 4 The MailScanner basic installation is complete Click Finish to proceed to the available software page MailScanner is now listed on the installed software list and c...

Page 56: ...l Business Edition 2 0 Administration and Installation Guide novdocx en 11 December 2007 13 3 1 Helpful Links For information on using MailScanner with GroupWise see the MailScanner documentation site http www nk ca mailscanner docs html ...

Page 57: ...ork firewall 4 Review the settings If you need to make a change click Back To proceed with the installation click Next 5 The firewall install is complete Click Finish to proceed to the available software page IPTables is now listed on the installed software list 14 2 Installing IPTables Advanced 1 Click Add Remove under Components then select All Scroll down to Firewall IPTables and click Install ...

Page 58: ...talled software list 14 3 Post Installation Further firewall configuration is necessary to secure your system Without further configuration the administration interface is exposed to all other networked interfaces 14 3 1 Firewall Configuration 1 Log in to the NOWS SBE console 2 Click Products and Services 3 Under Select Component click Firewall IPTables 4 Under Administrative Console click Firewal...

Page 59: ...ow VPN Clients Access to Internal Network This determines whether to allow VPN clients to route through the VPN server to the internal network or not 4 Review the settings of the installation To make a change click Back To proceed with the installation click Next 5 The OpenVPN installation is now complete Click Finish to proceed to the available software page OpenVPN is now listed on the installed...

Page 60: ...e key the more secure it is but it also takes much longer to generate during install and takes slightly more time for each VPN client to connect 2048 provides the best balance between security and speed 1024 is less secure but faster 5 Review the settings To make a change click Back To proceed with the installation click Next 6 The OpenVPN advanced installation is now complete Click Finish to proc...

Page 61: ... 6 Specify the username in Unique Name field then click Generate This downloads a ZIP file to your desktop 7 Open the ZIP file and extract the contents to a folder on your system 8 To install the OpenVPN client and set up the client configuration double click the install bat file This loads the OpenVPN GUI Client Installation 9 All default values can be used during the installation Under some vers...

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Page 63: ...l is now complete Click Finish to return to the available software page 16 2 Installing DLU Advanced 1 Click Add Remove All then select Dynamic Local User 2 Select Advanced then click Next 3 Configure your DLU LDAP settings LDAP Naming Attribute Specify the LDAP Naming Attribute For example if your user context is cn jdoe ou users o mycompany then your LDAP Naming Attribute is cn LDAP User Contain...

Page 64: ...2 for x86 64 architecture type Enter 0 to abort install 10 Continue as directed by screen prompts 11 Verify that the plug in path in the pgina ldap regedit reg file is correct It should point to ldapath_plus dll 12 Import the pgina ldap regedit reg registry file by using the Windows Registry Editor 12a From your Windows workstation click Start Run 12b Type regedit then click OK 12c Next click File...

Page 65: ...ryTM tree s admin user such as cn admin o tree Admin User Password The password you use for your eDirectory tree s admin user Helpdesk Proxy Username For security purposes a separate proxy user is created for the back end helpdesk Helpdesk Proxy User Password The password to use for the Helpdesk proxy user MySQL User The username used for Helpdesk database connections MySQL User Password The passw...

Page 66: ...d for Helpdesk Admin The password to which the default administrator login is linked Helpdesk Tree The name of your eDirectory tree Helpdesk Upload Path The path from which all Helpdesk uploads occur Use the default to ensure that you receive updates from Novell Helpdesk Download Path The path from which all Helpdesk downloads occur Use the default to ensure that you receive updates from Novell He...

Page 67: ...ications of a change to incident priority Helpdesk Default Technician Specify the default technician name for unassigned Helpdesk incidents Helpdesk Auto Assign Keep 0 to not automatically assign incidents Change to 1 to enable this feature Helpdesk Allow Technician Assign Keep 0 to not allow technicians to assign incidents Change to 1 to enable this feature Helpdesk Check Sleep Time The interval ...

Page 68: ...atabase Port The port that the database uses Helpdesk Database Host The host that is running the MySQL server 12 Click Next 13 Review your settings To make a change click Back To proceed with the installation click Next 14 The Helpdesk advanced installation is now complete Click Finish to proceed to the available software page Helpdesk is now listed on the installed software list and can be admini...

Page 69: ...ber of the range of your network s IP addresses 0 is usually the network address IP Range End Specify the ending number of the range of your network s IP addresses 255 is usually the broadcast address Network Interface Interface for the DHCP server to use DNS 1 Specify the IP addresses of your DNS server DNS 2 Specify the IP address of an alternative DNS server Default Route Specify the default ro...

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Page 71: ... DNS domain name DNS Forwarder 1 Specify your DNS forwarder This should be obtained from your ISP DNS Forwarder 2 Specify another DNS forwarder DNS Server Type The DNS server type can be a master or a slave Internal MX Record Hostname The hostname tells e mail servers where to route incoming e mail Internal MX Record Priority Identifies which MX record is the primary one and which are the backup o...

Page 72: ...ority Identifies which MX record is the primary one and which are the backup ones Internal A Record x Hostname Add the hostname of the servers you want your DNS server to be able to resolve for your network Internal A Record x IP Add the IP address of the servers specified for your network 4 Click Next 5 Review the settings To make a change click Back To proceed with the installation click Next 6 ...

Page 73: ...tion is now complete Click Finish to proceed to the available software page TightVNC is now listed on the installed software list 20 2 Installing TightVNC Advanced 1 Click Add Remove All Scroll down to TightVNC and click Install 2 Select Advanced then click Next 3 Specify advanced service options Automatically Start Service Indicate here if the service should start automatically Connection Passwor...

Page 74: ... Desktop Downloads select TightVNC for Windows 5 Click Save to Disk then click OK 6 On your desktop right click the tightvnc 1 2 9 setup exe file then click Extract Here 7 To complete the download double click the tightvnc 1 2 9 setup exe file on your desktop 20 3 3 TightVNC Desktop Download for MAC OS X 1 Log in to the NOWS SBE console 2 Click Products and Services 3 Under Select Components click...

Page 75: ...Remote Desktop TightVNC 75 novdocx en 11 December 2007 20 3 5 Helpful Links For additional information see the Putty online documentation http www chiark greenend org uk sgtatham putty docs html ...

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Page 77: ...all iManager Uninstall does not always completely remove a package Manual removal of configuration files and binaries might be required However this should not affect your system s performance 1 To uninstall a component click Add Remove 2 Click Uninstall beside the component you want to remove 3 Click Uninstall again to proceed with the uninstall Click Cancel to stop the uninstall 4 The component ...

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