Helpdesk
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Helpdesk Send User Tech Change:
Keep 1 to activate notification. Change to 0 to not
notify users of a change to the technician assigned to their incident.
Helpdesk Send User Status Change:
Keep 1 to activate notification. Change to 0 to not
notify users of a change in their incident's status.
Helpdesk Send User Close:
Keep 1 to activate notification. Change to 0 to not notify
users of a change in their incident's status to Close.
Helpdesk Web Helpdesk Page:
The address for your Helpdesk services.
E-mail Address of Queue Changes:
Specify the e-mail address to be used to send
notifications of reassignments of queues.
E-mail Address for Machine Changes:
E-mail address for machine changes.
Helpdesk Technician Change E-Mail:
Specify the e-mail address to be used to send
notifications of reassignments of technicians.
Helpdesk Solution Change E-Mail:
Specify the e-mail address to be used to send
notifications of incident solutions.
Helpdesk Status Change E-Mail:
Specify the e-mail address to be used to send
notifications of a change to incident status.
Helpdesk Priority Change E-Mail:
Specify the e-mail address to be used to send
notifications of a change to incident priority.
Helpdesk Default Technician:
Specify the default technician name for unassigned
Helpdesk incidents.
Helpdesk Auto Assign:
Keep 0 to not automatically assign incidents. Change to 1 to
enable this feature.
Helpdesk Allow Technician Assign:
Keep 0 to not allow technicians to assign incidents.
Change to 1 to enable this feature.
Helpdesk Check Sleep Time:
The interval in seconds that the system polls for incidents
submitted by e-mail.
Helpdesk Ticket Sleep Time:
The interval in seconds that the system polls for new
incidents submitted through the Helpdesk interface.
10
Click
Next
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Specify any additional Advanced Helpdesk configurations.
Helpdesk Log Location:
The directory location on the server for log files.
Helpdesk Log Level:
FINE, NORMAL, VERBOSE.
FINE
is the default.
Helpdesk Machine Change E-mail:
The time between e-mail reminders.
Helpdesk Report Closure:
Keep at 0 to not report on closed reports. Change to 1 to
activate notification.
Helpdesk Mail Digest:
Keep at 0 to not send out a report of all incidents daily. Change to
1 to activate this notification.
Helpdesk Send Notifications:
Keep 1 to send out notifications. Change to 0 to deactivate
this notification.
Helpdesk Mail Password:
The password used to log in to the designated Helpdesk mail
account.
Helpdesk Mail User Name:
The user name of the designated Helpdesk mail account.
