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OES 2 SP2: Novell Cluster Services 1.8.7 for Linux Administration Guide
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13.2 Diagnosing Cluster Problems
To help Novell Technical Support diagnose your cluster problems, some or all of the following
information might be requested:
Cluster statistics. A report created by the cluster statistics gathering tool.
Cluster configuration. An HTML report created by the
Clusters > Cluster Manager > Run
Report
option in the Clusters plug-in to iManager.
SAN configuration:
Host bus adapter, hub or switch type
Device driver name and revision
Storage controller type
Storage controller firmware revision
SBD configuration - Single or mirrored partition?
LAN configuration:
Network interface card, hub, or switch type
Device driver name and revision
Dedicated heartbeat or shared public LAN?
Server configuration:
Type, memory, and number of CPUs
Software revisions and patches
List of RPMs
/opt/novell/ncs/bin/ldncs
file
LAN packet trace
Console log files
Abend log files
Server coredump files
Observable Coincidences? For example:
Are poison pills experienced at the same time of day as scheduled maintenance activities?
Are server inventory or health checks, virus scans, backups, or periodic eDirectory
activity?
Cluster Services scripts, such as ldncs and unldncs
/opt/novell/ncs/bin
Resource templates
/opt/novell/ncs/templates
Information
File Location