18
Common Problems and Solutions
The following are some common problems and solutions.
My computer does not start if the device is inserted. I experience an error or a
blank screen.
➊
➤
Remove the device and re-start the computer. The device contains internal memory which
behaves like a CD-ROM. Some computers, depending on the system BIOS settings, might try
to start from the device’s internal memory instead of the hard drive. The computer might show
a black screen with a cursor or an error message about a non-bootable disk. This behavior is
similar to using any non-bootable CD in your CD-ROM drive.
I cannot install the software
➊
➤
You might not have administrator privileges.
1. Contact your system administrator (if applicable).
2. Log on to your computer as an administrator, or create a user account with administrator
privileges.
I still cannot connect to the network after trying First Steps [See
First Steps
(page
17).
]
➊
➤
Your Connection Type in the active connection profile might be incorrect. Consult the
MobiLink User Guide for more information.
➊
➤
Your access point name (APN) settings, username, or password in the active connection profile
might be incorrect. Consult the MobiLink User Guide for more information.
