Novatel MiFi 6620 User Manual Download Page 93 | Manualshive

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Diagnostics

The Diagnostics page shows information about the MiFi 6620 firmware and other system-level
information. You can also view the system log. This page is used mostly for troubleshooting and is
not required for normal operation. The Diagnostics page contains the following sections:

•

Modem See

Modem

on page 89.

•

4G LTE Network See

4G LTE Network

on page 90.

•

GSM/UMTS/HSPA Network See

4G LTE Network

on page 90.

•

3G Network (eHRPD/EVDO/1xRTT) See

GSM/UMTS/HSPA Network

on page 90.

•

Field Test See

Field Test

on page 92.

About MiFi - Diagnostics

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Summary of Contents for MiFi 6620

Page 1: ...userguide ...

Page 2: ...herwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Novatel Wireless is a trademark of Novatel Wireless Inc and the other trademarks logos and service marks collectively the Trademarks used i...

Page 3: ... 15 Battery Tips 16 Power the MiFi 6620 On and Off 17 Power On 17 Power Off 17 Connecting to Your MiFi 6620 18 Using Your MiFi 6620 After Setup is Complete 20 Using the MiFi 6620 User Interface 23 MiFi 6620 Settings 25 Managing Your MiFi 6620 26 On the MiFi 6620 Display 26 On the MiFi 6620 Admin Website 27 Sign In 28 Sign In to the MiFi 6620 Admin website 28 Menu Panel 29 My MiFi 6620 Home 30 On t...

Page 4: ...20 Display 74 On the MiFi 6620 Admin Website 74 Wi Fi Protected Setup WPS 75 On the MiFi 6620 Display 75 On the MiFi 6620 Admin Website 76 Messages 77 On the MiFi 6620 Display 77 On the MiFi 6620 Admin Website 78 Parental Controls 80 Summary 80 Site List 80 Device List 83 About MiFi 84 On the MiFi 6620 Display 84 On the MiFi 6620 Admin website 85 Internet Status 85 MiFi Info 87 Diagnostics 88 Logs...

Page 5: ...rmation 104 Product Specifications 105 General 105 Technology Bands 105 Environmental 106 Regulatory Statements 107 Wireless Communications 109 Limited Warranty and Liability 109 Safety Hazards 110 Proper Battery Use and Disposal 112 Glossary 113 ...

Page 6: ...Overview Power Management Caring for Your MiFi 6620 Getting Started 1 ...

Page 7: ...t Features Global Connectivity for up to 15 Wi Fi Enabled Devices to High Speed Wireless Data Connect to 4G LTE and numerous Global Bands Universal Charging The built in Universal Charger provides a spare charge for tablets smartphones and other devices running low on battery power Up to 20 Hours of Battery Life on a Single Charge Manage Wireless Network Activity MiFi Settings is an easy to use we...

Page 8: ...perating systems Works with the latest versions of browsers including Android Google Chrome Firefox Internet Explorer Safari and Mobile Safari To use Wi Fi mode your computer or other device needs Wi Fi capability and Internet browser software If your computer does not have Wi Fi capability you can use Ethernet over USB tethering Your MiFi 6620 must have proper data service to function See Using Y...

Page 9: ...ata usage in GB and cycle end date Status Bar Provides connection and battery status network signal strength roaming status number of unread messages and the number of users connected with Wi Fi Power Button Powers the MiFi 6620 on and off and turns display back on when device is in power saving mode Test port Use for testing and diagnostics SIM Card Slot The SIM card is pre installed here Battery...

Page 10: ... If this icon is displayed data is being transferred between your MiFi 6620 and connected device s Network Indicator Displays the type of network to which your MiFi 6620 is connected Messages If this icon is displayed you have unread Novatel Wireless system messages Connected Devices If this icon is displayed it shows the number of devices connected to your MiFi 6620 Battery Charge Indicator Displ...

Page 11: ...ff audio alerts and network technology Universal Charging Scroll and select icon to display Universal Charging status Options include Available Charging or Not available WPS Scroll and select icon to set WPS Message Center Scroll and select the icon to display unread messages and to save or delete read messages About MiFi 6620 Scroll and select the icon to display Internet connection status and Mi...

Page 12: ... You can use the MiFi 6620 when the battery is installed and the charger is plugged into a wall socket Please ensure the wall socket is located near the equipment and is easily accessible The MiFi battery charges while it is plugged into the charger Universal charging You can use the MiFi 6620 to charge external devices such as smartphones and tablets to help keep you powered and connected longer ...

Page 13: ...m liquids dust and excessive temperatures Do not apply adhesive labels to the MiFi 6620 they might cause the MiFi 6620 to potentially overheat and they might alter the performance of the antenna The wall charger should plug easily into your computer s standard Type A USB port Do not force the device into a port as doing so might damage the connector Store the MiFi 6620 in a safe place when not in ...

Page 14: ...Accessing the Network Using Your MiFi 6620 for the First Time Connecting to Your MiFi 6620 Using Your MiFi 6620 After Setup is Complete Using Your MiFi 6620 2 ...

Page 15: ...h LTE Download typical download speeds of 5 12 Mbps Upload typical upload speeds of 2 5 Mbps 3G Mobile Broadband with EVDO Rev A Download typical download speeds of 600 kbps 1 4 Mbps with bursts up to 3 1 Mbps Upload typical upload speeds of 500 800 kbps with bursts up to 1 8 Mbps Wi Fi 802 11a b g n 802 11a uses the 5 0 GHz frequency with a bandwidth up to 12 Mbps 802 11b uses the 2 4 GHz frequen...

Page 16: ... your computer meets the minimum system requirements See System Requirements on page 3 Fully charge the battery See Charging the Battery on page 12 Power on the MiFi 6620 See Power the MiFi 6620 On and Off on page 17 Connect the MiFi 6620 to your computer using Wi Fi See Connecting to Your MiFi 6620 on page 18 ...

Page 17: ...iFi 6620 Plug the other end of the wall charger into the appropriate electrical outlet CAUTION Use only batteries and chargers with your MiFi 6620 that have been approved by Novatel Wireless for optimal performance and safe operation Replacing the Battery To remove and replace the battery Press your finger against the battery door removal tab then lift and remove the battery cover Set the cover as...

Page 18: ...with the gold colored contacts on the MiFi 6620 and gently slide the battery into place Replace the cover by setting it on the MiFi 6620 where the notches align then press on the cover until it clicks into place and is flat across the entire bottom surface ...

Page 19: ... 4G LTE SIM card Remove the battery cover located on the underside of the MiFi 6620 Remove the battery from the back of the MiFi 6620 by inserting your fingernail into the battery removal divot and lifting the battery out of the battery compartment Locate the SIM Card protector and lift to open Push the SIM Card toward the SIM Card slot to release then carefully slide the card backwards to remove ...

Page 20: ...he SIM card MUST remain in the SIM card slot when in use CAUTION Do not bend or scratch your SIM card Avoid exposing your SIM card to static electricity water or dirt Universal Charging The universal charging port allows you to charge an additional device using your MiFi 6620 To charge an additional device Slide the port shield to expose the USB universal charging port Connect the USB cable to the...

Page 21: ...ery keep it near room temperature When storing your battery keep it uncharged in a cool dark dry place Never expose batteries to temperatures below 20 C 4 F or above 60 C 140 F Never leave the MiFi 6620 in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temperature for this MiFi 6620 Some batteries perform best after several full charge discharge cycles It ...

Page 22: ...isplay lights up After the initial startup screens display the Home screen and menu options are available Power Off Press and hold the Power Button until the display shows MiFi The MiFi 6620 will continue its shutdown process for several seconds and then automatically turn off the display ...

Page 23: ... Your MiFi 6620 Connect to the MiFi 6620 Universal Charging To access your Wi Fi Name SSID and Wi Fi Password after the initial power up or a device reset Power on your MiFi 6620 Select Wi Fi Name Password to display the Wi Fi Name Password page Select More to display the Wi Fi Settings page and display your Admin Password Press the select button to exit and return to the Home screen and menu opti...

Page 24: ...If you are unfamiliar with wireless networking on your computer consult the computer help system When prompted enter your Wi Fi Network password The MiFi 6620 Home screen should show an additional connected device Your Wi Fi enabled device is now connected to the Internet You can view or change MiFi 6620 settings by connecting to the MiFi 6620 Admin website at http my MiFi or http 192 168 1 1 IMPO...

Page 25: ...vanced settings Press the select button to exit and return to the Home screen and menu options Wi Fi Name Password Option Display Wi Fi Name Password Display Wi Fi Settings Directions The MiFi 6620 comes from the factory with security enabled You can change the security settings using the MiFi 6620 Admin website To change your MiFi 6620 security settings Open the web browser of a device connected ...

Page 26: ...ame from My MiFi 6620 Home Select Manage My MiFi 6620 Customize my Wi Fi Settings Enter the new Wi Fi Name in the Wi Fi name field and the Wi Fi Password in the Wi Fi Password field Click Save Changes Change Wi Fi Name Password ...

Page 27: ...ter current password field and click Continue Enter your current Admin Password in the Current MiFi Admin password field enter your new password in the New Admin password field and re enter to confirm in the Confirm new Admin password field Select a security question Enter the answer to the security question Click Save Changes Change MiFi 6620 Admin Password ...

Page 28: ... status indicators for network signal strength data traffic activity unread Novatel Wireless system messages connected devices and battery strength To view your current data usage Use the real time data usage meter on the Home screen to check your data usage and billing cycle schedule MiFi 6620 Display Home If SIM Lock is turned on or if another device is connected to the Universal Charging port a...

Page 29: ...tion then press the select button to open the highlighted option Continue to press the select button to move through any additional screens Press Select to Open Option Menu Scroll Up Down to Desired Option Press Select to View Desired Option Press Select to go Back to Option Menu Scroll down to the Exit Option Press Hold Select to Return Home ...

Page 30: ...Managing Your MiFi 6620 My MiFi 6620 Home Data Usage Connected Devices MiFi 6620 Settings Universal Charging WPS Messages Parental Controls About MiFi MiFi 6620 Settings 3 ...

Page 31: ...s bar to monitor network signal strength data activity roaming messages connected devices universal charging and battery life Use the Real time Data Usage meter to monitor current data usage and billing cycle schedule Use the navigation buttons to scroll to the desired Menu option Press the select button to open the selected Menu screen To return to the Home screen from any other screen press and ...

Page 32: ...connected device s web browser and type http my MiFi or http 192 168 1 1 into the address bar Press Enter The My MiFi 6620 Home page opens See Sign In on page 28 My MiFi 6620 Home Click Sign In in the upper right corner of the window and type your MiFi 6620 Admin password in the Admin password field and click Sign In to display the My MiFi 6620 Home page See My MiFi 6620 Home on page 30 You are no...

Page 33: ... in MiFi 6620 Sign In Sign In to the MiFi 6620 Admin website Type the MiFi 6620 Admin Password the default password is found on the MiFi 6620 by selecting Help MiFi Admin website in the Admin Password field Click Sign In If you forget your Admin Password click I Forgot the Admin Password and a reminder will appear telling you where to find your password Click OK MiFi 6620 Admin Password Reminder ...

Page 34: ...29 Menu Panel The Menu Panel is the primary navigation for MiFi Settings You can access each feature under the appropriate menu My MiFi 6620 Home Menu Panel ...

Page 35: ...lding the power button until the display lights and the Home screen displays Use the navigation buttons to scroll to the desired Menu option Press the select button to open the selected Menu screen To return to the Home screen press hold the select button to exit the selected Menu screen Home Screen Displays Scroll to Desired Menu Option Press Select Button to Exit ...

Page 36: ...o quickly access commonly used links and all available menu options for your MiFi 6620 My MiFi 6620 Home contains the following quick link menu options Manage My MiFi 6620 See Manage My MiFi 6620 on page 32 Help Support See Help Support on page 36 My MiFi 6620 Home ...

Page 37: ...s Customize my Wi Fi Settings See Customize my Wi Fi Settings on page 33 Change my Web Interface Password See Change my Web Interface Password on page 34 My MiFi 6620 Home Manage My MiFi 6620 NOTE The next time you sign in to MiFi 6620 Settings you will need to use the new password ...

Page 38: ...Customize my Wi Fi Settings takes you to the MiFi 6620 Settings page Wi Fi menu where you can customize Wi Fi profiles and view details about the devices connected to your MiFi 6620 See Wi Fi on page 49 MiFi 6620 Settings Wi Fi Network Settings ...

Page 39: ...his is the password you use to Sign In to Settings To change the Admin Password used to Sign In to your MiFi 6620 Enter your current Admin password in the Enter current password box then click Continue MiFi 6620 Settings Change MiFi 6620 Admin Password Enter your new password in the Enter new password box Re enter your new password in the Confirm new password box Select a security question from th...

Page 40: ...n the Answer Security Question field MiFi 6620 Settings Answer Security Question Click Save Changes A message displays confirming that your password has been changed NOTE The next time you sign in to MiFi 6620 Settings you will need to use the new password ...

Page 41: ...36 Help Support The Help Support menu contains the following options Data Usage See Data Usage on page 40 My MiFi 6620 Home Help Support ...

Page 42: ...f Data Usage information is not available on the Home screen use the navigate button to scroll to the Data Usage icon and press the select button to display current data usage date data usage meter amount of data used total available in GB and the billing cycle end date Press hold the select button to exit and return to the Home screen NOTE The real time data usage meter will not display when SIM ...

Page 43: ...play the Data Usage page and access information specific to your particular plan MiFi 6620 Data Usage NOTE Roaming charges or roaming minutes may not be included in your estimate Credits and adjustments to your account may not appear until your next billing statement and may not be reflected in your current balance Payments are applied to your account on the same day they are made ...

Page 44: ...he select button Select the Wi Fi Devices option to display the type name DNS and MAC details for each device connected to the MiFi 6620 Network and to block or unblock each device Select the Blocked Devices option to display the type name DNS and MAC details for each blocked device and to unblock any of the blocked devices Select the USB Tethering option to display the type name DNS and MAC detai...

Page 45: ... interface to assign a name to a connected device the assigned name displays in place of the hostname In rare cases the hostname may be unavailable You can use the Edit option to change the name of any connected device Type The first column indicates the type of connected device You can use the Edit option to set or change the type If the type has not been set no icon is displayed Once you set the...

Page 46: ...e opens allowing you to edit a connected device MiFi 6620 Connected Devices Edit Select the appropriate change from the Connected Devices drop down menu MiFi 6620 Connected Devices Select Device Type Click Save to finish editing the device MiFi 6620 Connected Devices Accept Changes ...

Page 47: ... devices Click Change Max Connections on the Connected Devices page Change Maximum Number of Connected Devices The MiFi 6620 Settings Wi Fi page opens Select the number of devices from the Max Wi Fi connected devices drop down menu Change Maximum Number of Connected Devices Click Save Changes ...

Page 48: ...his option is available for use with each connected device except for your own device and any device connected via USB MiFi 6620 Connected Devices Block Blocked List This lists any devices you have blocked Note that since these devices are not currently connected and are blocked from connecting they do not have an IP address Instead they are identified by their name and MAC address MiFi 6620 Conne...

Page 49: ...block to unblock a previously blocked device freeing it to connect again The unblocked device is deleted from the Blocked List and will reappear in the Connected Devices list when it connects MiFi 6620 Connected Devices Unblock ...

Page 50: ...ave the setting and return to the Settings select screen Navigate to the Exit option or press hold the select button to return to the Home screen Settings Option Wi Fi Settings Change Wi Fi Band Screen Timeout On the Home screen navigate to the Settings icon and press the select button to open the Settings select screen and display Settings options Navigate to the Screen Timeout option and press t...

Page 51: ...nd return to the Settings select screen Navigate to the Exit option or press hold the select button to return to the Home screen Settings Option Select Audio On Off Set Audio On Off Audio Alerts On the Home screen navigate to the Settings icon and press the select button to open the Settings Select screen and display Settings options Navigate to the Audio Alerts option and press the select button ...

Page 52: ... Settings Select screen and display Settings options Navigate to the Network Technology option and press the select button to display the Network Technology screen with the available technology options Navigate to the desired technology option and press the select button Navigate to the Back option and press the select button to return to the Settings options or press hold the select button to ret...

Page 53: ... and preference changes obtain software update information backup and restore files to your MiFi 6620 and set GPS preferences The MiFi 6620 Settings page contains the following sections Wi Fi See Wi Fi on page 49 MiFi 6620 See MiFi 6620 on page 51 Advanced See Advanced on page 61 MiFi 6620 Wi Fi Settings ...

Page 54: ...u to enable Wi Fi devices to connect to the MiFi 6620 Wi Fi network to change the Basic Wi Fi Settings including Wi Fi Name Password to select 2 4 GHx and 5 GHz Band Settings and to turn ON OFF Wi Fi Options Change Wi Fi Name and Password ...

Page 55: ...y Select the Bandwidth 802 11 Mode and Channel from the drop down menus Change Band Settings To turn ON OFF Wi Fi Options To turn on an option click the option check box to display the check mark To turn off an option click the option check box to remove the check mark Click Save Changes to finalize and accept the new settings Turn ON OFF Wi Fi Options ...

Page 56: ...ates backup your MiFi 6620 settings and set GPS preferences The MiFi 6620 Settings MiFi 6620 section contains the following menu options MiFi 6620 Admin Password See MiFi 6620 Admin Password on page 52 Preferences See Preferences on page 54 Backup and Restore See Backup and Restore on page 55 GPS See GPS on page 57 MiFi 6620 Settings MiFi 6620 Admin Password ...

Page 57: ... Change MiFi 6620 Admin Password Change the Admin Password To change your Admin Password Type your current password in the Current Admin Password field Select Continue to display the Change MiFi 6620 Admin Password screen Type your new password in the New Admin Password field Type your new password a second time in the Confirm new Admin Password field Select a security question from the drop down ...

Page 58: ...53 Click Save Changes to save any changes made to your password Save Changes to MiFi 6620 Admin Password ...

Page 59: ... 6620 display Universal Charging Use this feature to charge your cellphone or similar device Device Preferences Allows you to set the behaviour of the MiFi 6620 Notifications Allows you to turn ON OFF listed notifications User Preferences Allows you to customize the date time distance and number formats MiFi 6620 Settings MiFi 6620 Preferences ...

Page 60: ... MiFi 6620 Click Browse and select a file then enter the Admin Password in effect when the backup file was saved in the Admin Password field and click Restore Now Restore to Factory Defaults Allows you to restore all settings on your MiFi 6620 to the factory default values Click Restore Factory Defaults to restore all such settings If prompted for a password use the default Admin Password which is...

Page 61: ... your MiFi 6620 settings to your MiFi 6620 device Click Browse to navigate to the desired settings backup file saved on your computer Enter the Admin Password in effect when the backup file was saved in the Admin Password field Click Restore Now Restore Previous MiFi 6620 Settings To restore all settings on your MiFi 6620 to factory default settings Click Restore Factory Defaults If prompted for a...

Page 62: ...ll turn off once it is on GPS over Wi Fi NMEA Allows you to download and install the GPS over Wi Fi driver for your computing platform MiFi 6620 Settings MiFi 6620 GPS To turn GPS ON Slide the ON OFF button to ON Select the desired turn off option from the drop down menu The choices are Turn off on power down or Always on MiFi 6620 Settings MiFi 6620 GPS Turn ON ...

Page 63: ... Fi Drivers and select the appropriate driver from the list of available drivers Save the driver to the desired location on your computer Open the driver exe file and follow the installation instructions Click Save Changes to finalize and accept the new GPS settings MiFi 6620 Settings MiFi 6620 GPS download GPS over Wi Fi Drivers ...

Page 64: ...re the GPS settings for your MiFi 6620 To configure your MiFi 6620 GPS settings Slide the ON OFF button to ON to activate the MiFi 6620 location services and display the GPS Agreement MiFi 6620 Settings GPS To proceed click Confirmed after reading and agreeing to the GPS Agreement MiFi 6620 Settings GPS Agreement ...

Page 65: ...g a GPS data stream in Windows and other computing platforms If this check box is selected when connected via a USB cable a NMEA serial port is available to applications that can use a NMEA stream To use GPS over Wi Fi NMEA click Download GPS Over Wi Fi Drivers at the bottom of page to download and install the drivers GPS Download GPS Over Wi Fi Drivers Click Save Changes ...

Page 66: ... MAC filter and LAN settings as well as options for configuring port filtering and forwarding applications IMPORTANT Changing the MiFi 6620 s Advanced settings can adversely affect stability performance and security of the MiFi 6620 MiFi 6620 Settings Advanced Settings Warning Click Continue on the Advanced page to access Advanced page options ...

Page 67: ...e 63 Manual DNS See Manual DNS on page 65 SIM See SIM on page 66 Firewall See Firewall on page 67 MAC Filter See MAC Filter on page 68 LAN See LAN on page 69 Port Filtering See Port Filtering on page 70 Port Forwarding See Port Forwarding on page 73 MiFi 6620 Settings Advanced Networks ...

Page 68: ...echnologies whivh will be used The choices are Global LTE only CDMA only and LTE UMTS GSM Content Delivery Optimization CDO Provides better download performance for a single user Show Advanced Settings Click to display or change the following 4G LTE APN Displays the network carrier APN GSM UMTS HSPA APN Use only when a non Novatel Wireless SIM is inserted Save Changes Use to activate and save new ...

Page 69: ...etting To turn on Content Delivery Optimization for better download performance for a single user Click the Content Delivery Optimization check box Click Save Changes to accept and finalize the revised CDO setting To display or change the Networks Advanced Settings Click Show Advanced Settings The 4G LTE APN displays the pre configured APN and should not be changed unless you have a corporate acco...

Page 70: ...ect up to two DNS IP addresses MiFi 6620 Settings Advanced Manual DNS To manually select a Domain Name Server Click the box next to Turn on Manual DNS Enter the IP address for the first DNS in the DNS 1 IP address field Enter the IP address for the second DNS in the DNS 2 IP address field if applicable Click Save Changes ...

Page 71: ...s the current status of the SIM card Possible values include Ready This is the normal state The SIM PIN is not used PIN Locked The SIM PIN must be entered before you can use the mobile network PUK Locked The PUK for the SIM must be entered in order to continue The PUK can be obtained from your service provider Unlocked The SIM PIN is needed but has already been entered No SIM No SIM was detected I...

Page 72: ... this option should be turned on If OFF VPN clients are not allowed to connect IPv6 Transparent Mode Allows connected devices to be accessible from the Internet DMZ IPv4 Allows the connected device specified as the DMZ IP address to receive all traffic which would otherwise be blocked by the firewall DMZ check box Use the check box to turn ON OFF the DMZ feature DMZ IP Address Enter the IP address...

Page 73: ...efresh Use to refresh the screen and delete any unsaved changes Add Device Use to add a new device to the devices list Save Changes Use to activate and save new settings MiFi 6620 Settings Advanced MAC Filter To add a device to the device list Click Add Device and enter the device name in the Name field Select the device type from the Type drop down menu Enter the MAC Address in the MAC Address fi...

Page 74: ...should be left turned on Start DHCP address range at The start range of IP addresses reserved for use by the MiFi 6620 s DHCP server table DHCP address range The current range of IP addresses reserved for use by MiFi 6620 s DHCP server table If a device with a static IP address wants to connect to MiFi 6620 s network the static IP should be outside of the DHCP address range Most devices do not hav...

Page 75: ...Applications list but do not select HTTP you can connect to a VPN server but you cannot connect to a web page using your Internet browser The Port Filtering menu contains the following sections Applications Turn on each port filtering application that needs to be able to access the Internet by checking the box next to one or more applications When port filtering is turned on all other applications...

Page 76: ...Telnet Click Add a Custom Application to add a new custom application to the list of allowed applications You can define and turn on custom Port Filtering applications You need to know details of the traffic used and generated by the applications you wish to define NOTE The Add a Custom Application option is only available when port filtering is turned ON You can add up to ten custom applications ...

Page 77: ... in the Start Port field Enter the end of the range of port numbers in the End Port field If the port is a single port instead of a range type the same value for both the Start Port and the End Port Select the protocol TCP UDP or both used by each port range from the Protocol drop down menu Click Save Changes to activate and save any changes made to the custom applications Select the Delete check ...

Page 78: ...warding must be used in order for the games to function correctly The Port Forwarding menu contains the following sections ON OFF Slide the ON OFF button to ON to activate Port Forwarding Default Applications The IP address for the selected application Choose from DNS FTP HTTP POP3 SMTP SNMP Telnet and TFTP Custom Applications Add a Custom Application Allows you to define your own applications Onc...

Page 79: ...ll to the Universal Charging icon and press the select button to display an animation showing how to connect and charge a phone or other device using the Universal Charging port Select More to display charging status Select Exit to return to the Home screen Universal Charging Option Instruction Animation Instruction Animation Current Charging Availability On the MiFi 6620 Admin Website The MiFi 66...

Page 80: ...t to connect to your MiFi 6620 to complete automatic setup To exit the Push Button WPS option and return to the Home screen navigate to Exit and press the select button WPS Option Start Push Button Method Push Button WPS Started Exit WPS Setup To start PIN Input WPS On the Home screen scroll to the WPS icon and press the select button to display WPS Method options Navigate to the PIN Input option ...

Page 81: ...76 On the MiFi 6620 Admin Website To turn on the WPS system on your MiFi 6620 Select MiFi 6620 Settings Wi Fi Options Mark the WPS check box then click Save Changes MiFi 6620 Settings Wi Fi Turn ON WPS ...

Page 82: ...he Home screen scroll to the Messages icon and press the select button to open the first unread message To delete the message press the select button To retain the message use the right scroll button to move to the next unread message When No More Messages displays press the select button to exit and return to the Home screen Select Messages Scroll Right to Next Message Press Select to Delete Pres...

Page 83: ...tem messages and allows you to delete messages individually or all messages at one time Unread messages are marked with a red message icon MiFi 6620 Messages To delete existing messages To delete one message at a time click the garbage can icon for each message you want to delete MiFi 6620 Messages Delete ...

Page 84: ...79 To delete all messages at one time click Delete All Messages at the bottom of the page MiFi 6620 Messages Delete All ...

Page 85: ... The Parental Controls Summary section allows you to turn the Site List ON OFF and displays Site List and Device List status information To turn on the Site Filter and block access to specified sites slide the ON OFF button to ON Site List The Parental Controls Site List section allows you to block access to a list of sites or allow access only to specified sites To block access to a list of sites...

Page 86: ...from the Blocked List Select the Block List button to display the current list of blocked sites Select the Delete check box for the site you want to delete To delete all blocked sites click Select All Click Save Changes to delete the selected sites and save the revised Block List MiFi 6620 Parental Controls Site List Block List Delete ...

Page 87: ...o allow Click Save Changes to update and save the revised Allow List MiFi 6620 Parental Controls Site List Allow List Add To delete a site from the Allow List Select the Allow List button to display the current list of allowed sites Select the Delete check box for the site you want to delete To delete all blocked sites click Select All Click Save Changes to delete the selected sites and save the r...

Page 88: ... and identify which devices will use the Site Filter If the Device List is turned ON only devices listed and selected will use the Site Filter MiFi 6620 Parental Controls Device List ON If the Device List is turned OFF all devices will use the Site Filter MiFi 6620 Parental Controls Device List OFF ...

Page 89: ...on and press the select button to open the Internet Status screen and display status information including connection network technology signal SNR and roaming Press the select button to navigate to the MiFi 6620 Info screen and display model number version wireless number IMEI and battery level Press the select button to exit the MiFi 6620 Info screen and return to the Home screen About MiFi Opti...

Page 90: ...enu options Internet Status See Internet Status on page 85 MiFi Info See MiFi Info on page 87 Diagnostics See Diagnostics on page 88 Logs See Logs on page 93 MiFi Support See MiFi Support on page 95 Internet Status The Internet Status page shows MiFi 6620 settings and status and contains the following sections Internet Status See Internet Status on page 86 IPv4 See IPv4 on page 86 IPv6 See IPv6 on...

Page 91: ... from the network Transmitted The amount of data sent to the network IPv4 The IPv4 section has the following options IP Address The IP address for the MiFi 6620 Mask The subnet mask network setting for the MiFi 6620 The default value 255 255 255 0 is standard for small class C networks If you change the LAN IP Address ensure you use the correct Subnet Mask for the IP address range containing the L...

Page 92: ...y MiFi version The current MiFi 6620 version MiFi OS version The MiFi 6620 operating system OS including its components version Modem FW version The current modem firmware version Wi Fi FW version The current Wi Fi firmware version Web UI version The web user interface version Display UI version The current user interface version PRI version The configuration version currently applied to the MiFi ...

Page 93: ... mostly for troubleshooting and is not required for normal operation The Diagnostics page contains the following sections Modem See Modem on page 89 4G LTE Network See 4G LTE Network on page 90 GSM UMTS HSPA Network See 4G LTE Network on page 90 3G Network eHRPD EVDO 1xRTT See GSM UMTS HSPA Network on page 90 Field Test See Field Test on page 92 About MiFi Diagnostics ...

Page 94: ...e SIM card is missing or this field indicates some form of SIM error the MiFi 6620 will not be able to connect to the mobile network ICCID The ID number assigned to the SIM Card MIN MSID The Mobile Identification Number MIN or Mobile Station ID MSID is the number associated with the home service provider and the wireless phone number ESN The Electronic Serial Number which is either blank or a pseu...

Page 95: ...twork section has the following options Status Status of the network Disabled Not available or Available Network operator The vendor that currently provides wireless access Technology The current technology in use for the GSM WCDMA HSPA network Possible values from slowest to fastest are GPRS EDGE UMTS HSDPA HSUPA HSPA and HSPA DC PLMN ID The name and or ID of the Public Land Mobile Network Cell I...

Page 96: ...ireless access RSSI 1x Indicates the RSSI for the 1xRTT signal RSSI EVDO Indicates the signal strength for the EVDO eHRPD signal Technology The type of technology used to connect to the Internet Ec Io A measure of how clean the signal is and is a type of signal to noise ratio SID System identifier for the network Roaming Indicates if the current connection is a roaming connection About MiFi Diagno...

Page 97: ... Test Click on Field Test to provide a list of low level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues About MiFi Diagnostics Field Test ...

Page 98: ...ecord various operations and are used for troubleshooting and are not needed for normal MiFi 6620 operation About MiFi Diagnostics Field Test Turn on Logs To turn on system logs Select the check box next to Turn on logs About MiFi Logs Turn On Click Save Changes About MiFi Logs Save Changes ...

Page 99: ...stem logs Deselect the check box next to Turn on logs About MiFi Logs Turn Off Click Save Changes About MiFi Logs Save Changes Delete System Log To delete a system log Select the check box next to Turn on logs About MiFi Logs Turn On ...

Page 100: ...system log The choices are after 1 4 days If the system log is full then the oldest data is discarded regardless of this setting About MiFi Logs Set Delete System Log Click Save Changes MiFi Support Click on MiFi Support to link directly to view your wireless number Self Service Support and Additional support ...

Page 101: ...atures Wi Fi Protected Setup WPS Unlock SIM and Tips Use the up down scroll buttons to highlight the desired Help option then press the select button to display option choices and information Use the down scroll button to highlight Exit or Back and press the select button to return to the Help options Help Option Select MiFi 6620 Admin Website MiFi 6620 Admin Website Info Select Advanced Features ...

Page 102: ...Overview Common Problems and Solutions Technical Support Troubleshooting 4 ...

Page 103: ...e following tips can help solve many common problems encountered while using the MiFi 6620 First Steps Make sure you are using the MiFi 6620 in the correct geographic region Ensure that your wireless coverage extends to your current location Ensure you have an active subscription plan Restarting your computer and your MiFi 6620 can resolve many issues IMPORTANT Before contacting support be sure to...

Page 104: ...wall charger How do I reset the MiFi 6620 back to factory settings The master reset button is in a small hole located on the bottom of the MiFi 6620 underneath the battery cover This button returns the MiFi 6620 to factory settings including re setting the Wi Fi Name SSID and Wi Fi Password To reset the MiFi 6620 follow these steps Place one end of an unfolded paper clip into the master reset butt...

Page 105: ...orient your device If you are inside a building or near a structure that may be blocking the signal change the position or location of the device For example try moving your device close to a window You are outside your coverage area or there may be a problem with your account Check with your network operator The MiFi 6620 has no power or the device screen does not display when the power button is...

Page 106: ... that you are using the correct Wi Fi password How do I disconnect from the network From the MiFi 6620 device To disconnect from the Wi Fi network select Settings Wi Fi Turn Off From the MiFi 6620 Admin network Go to http my MiFi to open the My MiFi 6620 Home page Sign In using your Web Interface password Click Sign Out How can I find out how many users are connected to my MiFi 6620 From the MiFi ...

Page 107: ...ices from the Navigation panel to display additional details for all currently connected and blocked devices How do I check the firmware version installed on my MiFi 6620 Select Software Update to display the current version installed To check for new update select Software Update Next Yes How do I check the battery level of my MiFi 6620 Check the battery icon on the status panel on the Home page ...

Page 108: ...puter and the MiFi 6620 Technical Support Contact your service provider for assistance When calling you may be asked for the wireless number of your MiFi 6620 To find your MiFi 6620 s wireless number go to About MiFi 6620 MiFi 6620 Info on your device or http my MiFi on the Web User Interface ...

Page 109: ...Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal Product Specifications and Regulatory Information 5 ...

Page 110: ...ed for full charge Usage 4000 mAh 3 hours when not in use Up to 20 hours Chip Set QUALCOMM MDM9625 Interface Type Type B USB Port for Micro USB used by the wall charger Type A USB port used by Universal Charging feature Memory RAM 128MB LPDDR FLASH 256MB NAND Technology Bands Technology LTE CDMA 1X EV DO Rev 0 A HSPA GPRS EDGE Band Designation LTE Category 4 CDMA 1x EV DO RA 800 1900 MHz Bands Dom...

Page 111: ... onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or mars The housing will withstand drop from 1 25m onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or mars Electrostatic Discharge The device shall be able to withstand the following ESD 8kV contact 15kV air dis...

Page 112: ...o an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including i...

Page 113: ...or better signal reception coverage range and data throughput do not place the router near any physical obstruction including in a pocket or in close proximity of any object For RF Safety a mandatory minimum of 10 mm 1 cm should be maintained between the device and any part of a human body when using the device Increasing the separation between the device and the body will result in better recepti...

Page 114: ... EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement at Novatel Wireless option of defective or non conforming materials parts or components The foregoing warranties do not extend to I non conformities defects or errors in the...

Page 115: ...ge facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your device in any area where medical equipment life support equipment or near any equipmen...

Page 116: ...re sensitive to electrostatic discharge ESD Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software is not operational after an ESD occurrence then restart your computer ...

Page 117: ...o fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow a metallic or conductive object to contact the battery termi...

Page 118: ...Glossary 6 ...

Page 119: ...N communication standards in the 2 4 3 6 and 5 GHz frequency bands bps Bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventional modem lines Broadband channels can carry video voice and data simultaneously CDMA Code Division Multiple Access It is the underlying channel access method used by some mobile phone standards DHC...

Page 120: ... Service Provider Also referred to as the service carrier an ISP provides Internet connection service See Network Operator Kbps Kilobits per second The rate of data flow LAN Local Area Network A type of network that lets a group of computers all in close proximity such as inside an office building communicate with one another It does not use common carrier circuits though it can have gateways or b...

Page 121: ...e for computing device peripherals such as a printer mobile modem etc USB connectors may be used for data transfer or charging USB Port Types The USB ports on computers and hubs have a rectangular Type A socket and peripheral devices have a cable with a Type A plug Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B...

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