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88 / Tracking your incoming calls

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

services provided by your local telephone company and the caller’s
local telephone company.

To use the features on the following pages, your telephone must be
have spaces available in its Call log. Your installer or customer
service representative programs each telephone with an
appropriate number of spaces.

Call Log options

You can select the type of calls that will be stored in your Call Log.
Choose from four Autolog options:

No one answered

,

Unanswerd by

me

,

Log all calls

,

No autologging

.

•

Press

ƒ•°›

. The display shows the current

option.

•

Press

£

or

NEXT

to change the option.

•

Press

ƒ

or

OK

to select the display option.

Logging a call manually

If your calls are not automatically logged, you can manually log call
information when you are connected to an external call. Storing
information for your current call can be helpful in many situations.
For example, you may want to:

•

record a caller's information without using paper and pencil

•

record only selected calls that you choose, as opposed to using
Call Log automatically

•

quickly record caller information before a caller hangs up

To log an external call manually:

•

Press

ƒ°⁄‹

.

Deleting old log items

Your log has a set number of items that it can hold. When it becomes
full, new calls cannot be logged. When your log is full, Autobumping

ƒ•°›

ƒ°⁄‹

ƒ°⁄fi

«
...
99
100
101
102
103
...
»

Summary of Contents for NorStar M7310

Page 1: ......

Page 2: ...Norstar and Meridian are trademarks of Northern Telecom Copyright Northern Telecom 1998 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 1 800 4 NORTEL www nortel com norstar P0857846 Issue 02 ...

Page 3: ......

Page 4: ...e on the display 13 Adding or changing a system speed dial 15 Changing the name of a telephone 18 Changing the name of a line 20 Making changes to Call Forward No Answer 22 Making changes to Call Forward on Busy 24 Change the Do Not Disturb on Busy feature 25 What would you like to do next 26 Answering calls 27 Answering an incoming call 27 Line buttons 27 Incoming line group buttons 27 What line ...

Page 5: ...Answer 35 Answering a call using Trunk Answer 36 Answer buttons 36 Creating a Conference Call 37 Disconnecting one party 38 Independently holding two calls 38 Putting a conference on hold 38 Splitting a conference 39 Removing yourself from a conference 39 Listening to a call as a group 40 Canceling Group Listening 40 Using Handsfree Mute 40 Answering calls without lifting the receiver 41 Making ca...

Page 6: ... Ring Again 52 Turning on Ring Again 52 Canceling Ring Again 52 Time savers for making calls 55 Storing a number on a memory button for Autodial 55 Adding an autodial button 55 Choosing a line for Autodial 55 Using intercom as the line for Autodial 56 Using Last Number Redial 57 Preventing a telephone from using Last Number Redial 57 Using Speed Dial 58 Making a speed dial call 59 Changing and add...

Page 7: ...r telephone 71 Overriding Call Forward 72 Changing the automatic Call Forward settings for a telephone 72 Changing Forward no answer 72 Changing the delay before a call is forwarded 72 Forward on busy 72 DND on Busy 73 Call Forward and Voice Mail 73 Line Redirection 74 Turning on Line Redirection 74 Canceling Line Redirection 75 Allowing a telephone to redirect calls 75 Turning the redirect ring f...

Page 8: ...g your incoming calls 87 Using Call Log 87 Call Log options 88 Logging a call manually 88 Deleting old log items 88 Viewing your Call Log 89 Viewing a Call Log item 89 Erasing log items 89 Making a call using Call Log 90 Creating a password to your Call Log 90 Changing your Call Log password 91 Deleting an assigned password 91 Programming a telephone to log calls automatically 91 Using Voice mail ...

Page 9: ...lay lighter or darker 105 Changing the telephone s ring 106 Telephone features 109 Naming a telephone or a line 109 Moving telephones 109 Stopping calls from ringing at your telephone using Do Not Disturb DND 110 Stopping calls 110 Refusing to answer a call 110 Canceling Do Not Disturb 110 Using Do Not Disturb 110 Using Background Music 111 Turning Background Music off 111 ISDN terminals and servi...

Page 10: ...rvices from a two line display telephone 122 Viewing the active Services from a one line display telephone 123 Using passwords 124 Using a Basic password 125 Registration password 125 Changing passwords 126 Clearing a Call Log password 126 Using special telephones 127 Direct dial 127 Changing the direct dial telephone assignments 127 Hotline 128 Bypassing a Hotline 128 Making a telephone a hotline...

Page 11: ...s of Service 138 General System features 139 Set profile 139 Line profile 139 Pulse or tone dialing 139 Disconnect supervision 139 Incoming line groups 140 Internal numbers 140 Line assignment 140 Target line 141 Line pools 141 Overflow call routing 141 M7100 telephone 142 Memory buttons 143 One line display 143 Prime line 144 Private lines 144 Volume bar 144 Wall mounting 144 Troubleshooting 145 ...

Page 12: ...Contents ix P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide Testing the telephone speaker 147 Testing the power supply to a telephone 147 Common feature displays 149 Index 153 ...

Page 13: ...x Contents Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ...

Page 14: ...ures described in the second section of the guide and only refer to the first section from time to time You can look at the contents page for an overview of the features that are available or check the index for a specific feature or display you see on your telephone Understanding programming When your system is installed your installer or customer service representative programs it to work with y...

Page 15: ...r Norstar telephone It allows individuals to change how their telephone works to suit themselves Before you start Before you start plan what changes you want to make Record the changes in the Programming Record so you will have the information at hand For example if you are going to program system speed dial numbers fill out the page in the Programming Record so you will have all the numbers and c...

Page 16: ...for programming because you may lose incoming calls Using Buttons The two line telephone you use for everyday calling is also used for changes and maintenance Examples of telephones with two line displays are shown in the illustration The next illustration numbers the buttons that are used for both day to day communication and programming on the M7310 M7310 M7324 ...

Page 17: ...amming Display buttons Have a variety of uses The current use is shown on the display above each button Memory button Dials a number or feature code stored on the button Dual memory button Can store two numbers or feature codes used with the shift button Shift button Press the shift button before a dual memory button to activate the second number or feature code stored on a dual memory button Feat...

Page 18: ...splay instructions that you may see when making changes on the system are OK CHANGE or COPY In this guide display button instructions are underlined Display buttons The programming overlay When you begin programming a group of buttons on the telephone become the buttons for moving through programming headings and settings The programming overlay is a paper cutout found at the front of this guide t...

Page 19: ...n is active meaning you can use that option when the indicator next to it is lit ªor º Heading Back Next Show Norstar Programming Overlay Heading Back Next Show Norstar Programming Overlay Shows you the heading for the current level Moves you one item back at the current level Shows you the first setting within the level Moves you one item forward at the current level Heading Back Next Show Norsta...

Page 20: ... give a telephone a name or allow certain features to be used at a telephone You can also change the button programming on any telephone on the system Lines Program names for each line Services Turn services on or off These are Ringing service often called night service that allows additional telephones to ring Restriction service that blocks certain kinds of calls and Routing Service that decides...

Page 21: ... dial Call log opt ns Dialing opt ns Language Display cntrst Ring type 1stDisplay Fwd to Fwd delay Fwd no answer ˆ Fwd on busy ˆ DND on busy Handsfree HF answerback Pickup grp Page zone Paging D Dial Priority call Hotline ˆ ˆ ˆ ˆ Aux ringer Allow redirect Redirect ring Show set _ ˆ ˆ ˆ ˆ Terminals Use prime Enter digits or Press to see LIST go to previous item go to next item go to previous level ...

Page 22: ...742 Show set _ ˆ ˆ ˆ ˆ Re evaluation Radios Cells Registration Portable DNs Log pswd Sched Night Sched Evening Sched Lunch Sched Sched 4 Sched Sched 5 Sched Sched 6 Sched Night Sched Evening Sched Lunch Sched Sched 4 Sched Sched 5 Sched Sched 6 Ringing service ˆ Restrn service ˆ Routing service ˆ Call Log pswds ˆ Progrmng pswds Reg pswd Lines Services Sys speed dial Passwords Time Date Sys Prgrmin...

Page 23: ...see if the changes you have made to telephone programming have taken effect by pressing UPDATEdisplay key The display will show you how many telephones have not been updated yet Press ƒ Press ÇØˆÏÈÌ It s the same as pressing flfl Press ÅÎ Èˆ fl fl Press RETRY to re enter the password if it is entered wrong The display shows the first of the seven headings available for administration programming Å...

Page 24: ...ppear from the list as they are updated Record any changes you make in the Programming Record If there is a problem with the system the installer needs to see a history of the changes you have made Also remember to inform people in your office of any changes you have made that affect them For example you may change system speed dial codes or change the number of rings before an unanswered telephon...

Page 25: ...12 Getting started with Norstar Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ...

Page 26: ... fl fl ÅÎ Èˆ The passwords can be changed See Using passwords on page 124 for more information In this example you are changing the time to 1 30 p m Press CHANGE Press the dial pad buttons to enter the hour Use two digits for all hours The clock on the display will show either one or two digits The display will prompt you to choose a m or p m Press CHANGE and OK to select p m Press NEXT Press CHAN...

Page 27: ...s the clock will be two minutes behind Your Norstar system can change automatically between North American daylight saving and standard time This option is set by your customer service representative or installer and can be changed by contacting them Press NEXT Press CHANGE Press the dial pad buttons to enter the year Press NEXT Press CHANGE Press the dial pad buttons to enter the month Use number...

Page 28: ...exists follow the same steps The new programming will overwrite the previous number and settings Begin the programming session Choose a speed dial code Add or change the telephone number Press ƒ Press flfl Press fl fl Press three times Press Press You can pick any system speed dial code between 01 and 70 Press Press CHANGE Use the dial pad to program the telephone number that you want to add The t...

Page 29: ... display the telephone number you may want a specific name Press Press CHANGE to see your options Use prime line a specific line for example Use line 01 a line pool for example Pool code 71 or Use routing tbl Stop pressing CHANGE when the display shows the prime line again In this example the system selects the prime line automatically the most common choice to dial speed dial code 01 Press Your c...

Page 30: ...al pad button that has the first letter of the name until the display shows the letter you want Press Use the dial pad and until you have the entire name The name can be up to 16 characters long including spaces Press on the numeric dial pad to add spaces Press Press to end your session Or you can press then to program another speed dial number fourth press first press second press third press ...

Page 31: ... 221 If the set has already been given a name it will appear after DN on the display Press then This is the name the display will show if you don t change it Press CHANGE Decide what name you want to give to the telephone number Press the telephone s numeric dial pad button that has the first letter of the name until the display shows the letter you want Press Use the dial pad and until you have t...

Page 32: ...rogramming operations 19 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide You can also press once to continue programming this telephone or press twice to return to the Terminals and Sets heading ...

Page 33: ...r of the line you want to name In this example it s line 002 This is the name the display will show if you don t change it Press Press CHANGE Decide what name you want to give to the line Press the telephone s numeric dial pad button that has the first letter of the name until the display shows the letter you want Press Use the dial pad and until you have the entire name The name can be up to 7 ch...

Page 34: ...amming operations 21 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide Press to end your session You can also press once to continue programming this line or press twice to return to the Lines heading ...

Page 35: ...e number of times the telephone will ring before it is forwarded Press ƒ Press flfl Press fl fl Press Enter the internal number DN of the telephone or voice mail extension In this example it s 225 If the set has been given a name it will appear on the display Press Press Press Press CHANGE and enter the internal number where you want the calls to be sent In this example it s 221 You can press CLR ...

Page 36: ...m Coordinator Guide Use the CHANGE button to choose the number of times the telephone will ring before it is forwarded Your choices are 2 3 4 6 and 10 rings You can also press to continue programming capabilities for this telephone or press four times to return to the Terminals and Sets heading ...

Page 37: ... number intercom number of the telephone extension In this example it s 225 If the set has been given a name it will appear on the display Press Press Press Press Press CHANGE and enter the internal number where you want the calls to be sent In this example it s 221 You can press CLR to change the destination back to None Press to end your session You can also press to continue programming capabil...

Page 38: ...ne Begin the programming session Change Do Not Disturb on Busy Press ƒ Press flfl Press fl fl Press Enter the internal number intercom number of the telephone extension In this example it s 225 If the set has been given a name it will appear on the display Press Press Press twice Press CHANGE to turn the feature on A second press will turn it off again Press to end your session You can also press ...

Page 39: ...ions see either the Table of Contents or the Index Redirect calls coming in on a line See Turning on Line Redirection on page 74 Allow individuals to answer calls that are ringing at another telephone See Picking up a call ringing at another telephone on page 33 Assign telephones to different zones for paging See Paging on page 79 Turn the night service on and off See Making additional telephones ...

Page 40: ...one has no free internal line buttons you cannot transfer the priority call you must accept or release it Line buttons One line button for each line is assigned to your telephone Press the line button to select the line you want to answer or use to make a call Having several line buttons allows you immediate access to more than one line The M7100 telephone has two intercom paths which are used ins...

Page 41: ...lashing on for longer than off Someone else has put a call on hold on that line º On not flashing You are connected to the call on that line or the line is in use elsewhere Off The line is free A double beep every ten seconds A call has been camped to your telephone A long single ring There is an external call on the line for you A shorter double ring There is an internal call on the line for you ...

Page 42: ...xtra memory or line buttons You can connect one or two Norstar CAP modules to the telephone to increase the number of lines it can handle When a CAP module is first plugged into your telephone some of the module buttons will already be programmed to dial an internal number Someone has camped parked or transferred a call on line 001 but no one has answered it Press CALLBACK or the line button to co...

Page 43: ...s See Time savers for making calls on page 55 and Customizing your telephone on page 95 for information on programming memory buttons Buttons on a CAP module cannot be assigned as incoming line group or answer buttons Monitoring telephones with the CAP module The indicators ˆ beside internal autodial buttons on your CAP module show the status of Norstar telephones The indicator is on when the tele...

Page 44: ...sfer an external call to another Norstar user this information is displayed on the recipient s telephone Call Display information becomes available between the first and second ring of an incoming call If you answer before the Call Display information is available on your display and you press ƒ you will only see the line number or line name To use logging features with Call Display see Using Call...

Page 45: ...e the line number or line name Displaying Call Information for a call on hold Press ƒ The display reads ˆSelect a call Select the line on hold Information about the call is displayed Press or VIEW to display more information about an external call Making Call Display information appear automatically at a telephone Each telephone that rings for an external line can display Call Display information ...

Page 46: ...irst You will need the programming template found at the front of this guide See Getting Started for more information 1 Press ƒ flfl 2 Press fl fl the default System Coordinator password 3 Press and enter the internal number of the telephone you wish to program 4 Press 5 Press four times 6 Press 7 Choose a setting at 1stDisplay using the CHANGE button The choices are Name Numbr or Line You may see...

Page 47: ...u can also answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button Answering a ringing telephone using Group Pickup Your Norstar system can be divided into nine pickup groups If you are a member of a pickup group you can pick up a call that is ringing at any telephone in your pickup group Press ƒ fi Group Pickup cannot be ...

Page 48: ...7 8 9 or to None Displays Trunk Answer The Trunk Answer feature lets you answer a ringing call anywhere in the system from any telephone in the system The line you are You are already connected to the telephone that made the call you are trying to pick up This can happen if you are on a call to a co worker your co worker dials the number of a telephone in your pickup group and you attempt to pick ...

Page 49: ...wer button to monitor calls on another person s telephone All calls to the monitored telephone appear on the Answer button The calls can also be programmed to ring at the telephone with the Answer button Answer buttons are useful for an attendant who monitors incoming calls for one or several other people You cannot make calls using Answer buttons Tip If there is more than one incoming call on lin...

Page 50: ...c on the M7100 telephone You can create a conference when you are on a call Make a second call Press ƒ Press the button where the first call is on hold to create a conference Only the person who established the conference can process the conference by using the procedures described in this section Tip More than one attendant may have an Answer button for a single telephone This allows two or more ...

Page 51: ... want to keep on hold Press The call is disconnected Press to speak to the remaining party Independently holding two calls For all Norstar telephones except the M7100 telephone you can put the two people in a conference call on hold independently so that they cannot talk to each other Press the line button of one person The other person is automatically put on hold Press The second person is put o...

Page 52: ...urself from a conference You can remove yourself from a conference and connect the other two callers through your Norstar system Enter the Transfer feature code ƒ When you remove yourself from a conference using the Transfer feature and both callers are from outside your system one of the callers must have called you on a disconnect supervised line or the call will be disconnected Displays You are...

Page 53: ...use Handsfree has to be turned on or off for each telephone The type of Handsfree can also be changed see Changing Handsfree for a telephone on page 42 You are on a conference with the two lines or telephones shown You can drop out of the conference and leave the other two parties connected Unsupervised Conference by pressing TRANSFER or entering the Transfer feature code You have activated the Co...

Page 54: ... receiver If you don t have a prime line assigned to your telephone press a line button Press The telephone s internal microphone and speaker are automatically turned on Dial your call Speak normally Muting Handsfree You can switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call Press The microphone is turned off You can turn...

Page 55: ...that might screen your microphone Turning down the microphone s volume press while speaking also prevents echoes When you change the volume level both the microphone and speaker volume are adjusted to prevent feedback problems Place the telephone so that any unavoidable local noise such as an air conditioner is behind it This limits the amount of disruptive background noise Changing Handsfree for ...

Page 56: ...phone Handsfree Answerback Handsfree Answerback allows you to answer a voice call without lifting the receiver It is always turned off for an M7100 telephone You can turn Handsfree Answerback on or off fora telephone that is programmed to use Handsfree You will need the programming template found at the front of this guide See Getting Started for more information 1 Press ƒ flfl Handsfree is not av...

Page 57: ...e can use the line Privacy control cannot be used on internal or conference calls When another telephone joins a call the participants on the call will hear a tone and a message appears on the Norstar display You cannot join a call without this tone being heard Creating a conference by releasing privacy If a line is programmed with privacy you can turn privacy off to allow another person with the ...

Page 58: ...Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call you can quickly retrieve the call Pick up the receiver again or press within one second to be reconnected to your call Time You can display the current date and time while you are on a call Press ƒ The display shows the last call you made or the current call and the total elapsed t...

Page 59: ...on your prime line Press a line button and dial to talk without the receiver and if Automatic Handsfree is assigned to your telephone Use one of the features that make dialing easier See Time savers for making calls on page 55 Displays The telephone you have called has no internal lines available Press LATER to use the Ring Again or Message features or press PRIORITY to make a priority call You ar...

Page 60: ...er but the least expensive route that the system is programmed to use is busy Unless you release the call it will go through on a more expensive route The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number The number will be dialed correctly but you cannot see it You have attempted to use someone else s privat...

Page 61: ...ICS system can have 15 line pools and a telephone can be programmed to access any number of them A line pool access code is a number you dial to get a line pool The access code can be up to four digits long You can have several different line pools for your system each one giving you access to a different set of external lines It is one way of sharing lines across telephones in a system The call y...

Page 62: ...ry button with a line pool feature code When you program a button with the line pool feature code you must enter a line pool access code after the feature code The programmed line pool button accesses a specific line pool not the line pool feature See Programming feature buttons on page 96 for more information If you program a button with an indicator to access a line pool when all the lines in a ...

Page 63: ...e Your prime line is selected as soon as you start dialing a number Automatic dial does not work if your telephone has no prime line or if your prime line is in use Telephones connected to an analog terminal adapter ATA cannot use Automatic dial Using Pre dial Pre dial lets you enter a telephone number check it then change it before actually making the call The call is not dialed until you select ...

Page 64: ...ng calls on page 110 If the person does nothing the priority call feature puts their active call including conference parties on Exclusive Hold and connects your call Giving a telephone the ability to make priority calls You will need the programming template found at the front of this guide See Getting Started for more information 1 Press ƒ flfl 2 Press fl fl the default System Coordinator passwo...

Page 65: ... hang up or next use their telephone You can also use Ring Again to tell you when a busy line pool becomes available Turning on Ring Again Press ƒ before you hang up Using Ring Again cancels any previous Ring Again requests at your telephone Canceling Ring Again To cancel a Ring Again request Press ƒ The party you are calling has eight seconds to decide whether to accept or reject your priority ca...

Page 66: ...rdinator Guide Displays You cannot use Ring Again on your current call You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing Press YES to use Ring Again Press NO if you prefer to send a message ...

Page 67: ...54 Making calls Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ...

Page 68: ...l numbers as well as some other system programming may be lost from the memory Adding an autodial button or Press ƒ to program an external number or ƒ for an internal number Choose a button and then enter the number as if you were dialing it When programming Autodial you can use Last Number Redial Saved Number Redial destination codes choose as the line host system signalling Choosing a line for A...

Page 69: ...rs as well Displays Tip If you do not include a line selection in an autodial number the call will use your prime line if you have one Continue to enter digits until the number is complete Press or BKSP to erase an incorrect digit Press or OK when you are finished The memory allotted to autodial numbers in your Norstar system is full While programming external Autodial you erased the button by pre...

Page 70: ...fl the default System Coordinator password Press and enter the internal number of the telephone you wish to program Press the memory button you want to program Enter the number you want to program onto the button then press Enter the number you want to program onto the button then press or OK You may include a line or line pool selection in an autodial sequence by selecting the line before enterin...

Page 71: ...r Speed Dial programming allows individuals to program their own speed dial numbers Speed dial numbers are subject to the same restriction filters as regularly dialed numbers Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions Speed dial numbers may include host system signaling codes The last number you dialed was a speed dial num...

Page 72: ...ging User Speed Dial To add or change a User Speed Dial number on your telephone Press ƒ Enter a two digit code from 71 to 94 that you want to associate with a telephone number To include a line selection for this number press the line or intercom button To select a line pool press a programmed line pool button or press and enter a line pool access code For the M7100 telephone you can only select ...

Page 73: ...you want to program a line or line pool selection for this speed dial number select the line or line pool Otherwise enter the telephone number exactly as you would if you were dialing it normally When you are finished press If you want to program a line or line pool selection for this speed dial number select the line or line pool Otherwise enter the telephone number you wish to program exactly as...

Page 74: ...icted at individual telephones You will need the programming template found at the front of this guide See Getting Started for more information Press ƒ flfl Press fl fl the default System Coordinator password Press and enter the internal number of the telephone you wish to program Press Press three times The display shows Restrictions Press twice Press twice The display shows Allow saved no Press ...

Page 75: ...62 Time savers for making calls Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ...

Page 76: ...phone Retrieving a held call You can connect to a call on hold by pressing the flashing line button of the held call Holding automatically If your line has been programmed with full autohold you can switch from one call to another and have your calls put on hold automatically Press the line button of the caller you want to speak to Your current caller is put on hold automatically Listening on hold...

Page 77: ...usy on all other telephones and the call cannot be picked up by anyone else in the office Displays Using Call Queuing If you have more than one call ringing at your telephone you can choose the call that has the highest priority by pressing ƒ Call Queuing answers incoming external calls before callback camped and transferred calls Tip If Automatic Handsfree has been assigned to your telephone you ...

Page 78: ...not always be possible for the system to return a transferred call to you if the transferred call is not answered When transferring a call to a private network destination stay on the line until the person to whom you are transferring the call answers You cannot use the Line Pool feature code to access a line pool for a transfer To use a line pool use a programmed line pool button or press and ent...

Page 79: ...ternal callers from a conference call Canceling a transfer You can reconnect to the person you are trying to transfer at any time before the transfer is complete Press ƒ or CANCL If you are not reconnected to your original call press and then press the line key of the original call which is now on hold Displays You are talking to the person you want to transfer the call to Press RETRY if you decid...

Page 80: ...1 to telephone 221 Press RETRY if after talking to the person at extension 221 you decide to transfer the call to someone else The telephone to which you are trying to transfer a call is out of service You cannot transfer the call because of telephone or line restrictions Complete the transfer in progress before you access a new feature answer another alerting call or select an outgoing line Your ...

Page 81: ...an internal call You can only camp external calls Dial the number of the internal telephone to which the call will be sent The telephone to which you camped a call did not answer the call The call has come back to you Press CALLBACK or the line button to reconnect to the call On the M7100 telephone just pick up the receiver A call you camped has come back to you but the caller hung up before you c...

Page 82: ...he Call Park prefix is 1 the first parked call is assigned Call Park retrieval code 101 The Norstar system now assigns Call Park codes in sequence from the lowest to the highest until all the codes are used This round robin approach means that a greater variety of codes will be used which will make it easier for a call to reach the right person when more than one incoming call is parked The highes...

Page 83: ...ns of the specific features like Transfer or Camp on The person you were talking to has already parked your call You cannot park the same call You have attempted to use Call Park with no active call on your telephone If the call you wish to park is on hold reconnect to it before you park it You have entered an invalid retrieval code There was no call on the retrieval code you entered You have trie...

Page 84: ...ss of how Forward on busy and Forward no answer are programmed If the telephone to which you forwarded your calls does not have the same external lines as your telephone the forwarded calls appear on intercom buttons If a call is forwarded it does not ring but the line indicator flashes on your telephone You can still answer the call by pressing the button next to the flashing indicator Tip If you...

Page 85: ...ard no answer see Change where a call goes when there is no answer on page 22 Line Redirection takes precedence over Forward no answer Changing the delay before a call is forwarded You can assign the number of times that the incoming call rings at your telephone before the call is forwarded To estimate the delay time in seconds multiply the number of rings by six For step by step instructions see ...

Page 86: ... are transferred to the prime set used in your system For step by step instructions see Change the Do Not Disturb on Busy feature on page 25 If you use DND on Busy the line indicator for an external incoming call still flashes but your telephone does not ring Forward on busy takes priority over DND on Busy If an external call uses a target line the call will be processed according to the programmi...

Page 87: ... below Select the lines to be redirected Enter the telephone number to which you wish to redirect calls using one of the following methods Press an external autodial button Enter an external telephone number using no more than 24 digits then press or OK Press or OK if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits There are several ...

Page 88: ...Getting Started for more information 1 Press ƒ flfl 2 Press fl fl the default System Coordinator password 3 Press and enter the internal number of the telephone you wish to program 4 Press twice 5 Press four times The display shows Allow redirect Tip The line chosen for redirecting calls on other lines can still be used normally when it is not busy on a redirected call To avoid redirection failing...

Page 89: ...al number of the telephone you wish to program 4 Press twice 5 Press three times The display shows Redirect ring 6 Press CHANGE to select Y Yes or N No Displays while redirecting lines Tip If a telephone has redirect ring enabled it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection You selected the intercom button as the facility to place ...

Page 90: ...d you cannot redirect calls on an incoming line group Select the line that will be used to redirect calls out of the system Press the lines to be redirected To undo a line selection press it again Press ALL to redirect all your lines Continue to press the lines to be redirected Press or OK when you are finished The line you are attempting to redirect cannot be redirected because the hardware does ...

Page 91: ...ou can answer the telephone if it rings while you are in the middle of programming Line Redirection but none of the Norstar call handling features are available until the feature times out If you need to use a Norstar feature to process the call quit Line Redirection programming by pressing ƒ Do not press or you will disconnect the call you are trying to process While you are programming Line Redi...

Page 92: ...cement Press ƒfl Choose a page type Page types are through the telephone speakers internal page through an external speaker external page both internal and external combined page If necessary choose a zone Make your announcement Press Page zone 0 is all zones Tip Instead of entering the Page feature code followed by the page type you can enter the following shortcut codes Internal ƒfl and zone 0 t...

Page 93: ...o Creating page zones Each telephone can be assigned to one of six zones for receiving pages You will need the programming template found at the front of this guide See Getting Started for more information 1 Press ƒ flfl 2 Press fl fl the default System Coordinator password 3 Press and enter the internal number of the telephone you wish to program 4 Press twice 5 Press six times The display shows ...

Page 94: ...s are in which page zones Enter the desired page zone number 0 6 or press ALL You have entered a page zone code that is not between 0 and 6 Select the type of page you want See the list in Making a page announcement The time allotted for paging has expired You are making a page The display shows the page zone you have chosen Press ƒor when you are finished A page is already being made in the page ...

Page 95: ... with visual message waiting indication Sending a message You can leave a message on the display of another telephone in your Norstar system You can send up to four messages to different telephones including your voice message center If your telephone is a direct dial telephone or a central answering position CAP you can send up to 30 messages If your reply to a message is forwarded or is answered...

Page 96: ...message You can call the person or your voice message center who sent a message while you are viewing the message On a telephone with a one line display Press On a telephone with a two line display Press CALL If you wish to call your voice message center using a line other than the programmed line exit your message list and dial the voice message center telephone number using normal dialing method...

Page 97: ...ice message center until you erase it there You are trying to call from your message waiting list The line that you are trying to use is being used by the identified Norstar user You are viewing your message list The display shows the number and name of the line that was used for your voice mail message You have tried to send a message to an invalid internal number or to a telephone that is out of...

Page 98: ...out touching the telephone Handsfree Answerback is not available to the M7100 telephone When someone makes a voice call to you simply start talking Your telephone s microphone picks up your voice You have no line button free with which to reply to a message There has been no number programmed for the voice message center Contact your voice messaging service provider Your are at the beginning of yo...

Page 99: ... or otherwise treat it as a normal call Dial the internal number or press the internal autodial button of the person to whom you want to speak Your handsfree microphone is muted Press or pickup your receiver to respond to the voice call The telephone receiving the call cannot accept voice calls for one of the following reasons it is active or ringing with another call Call Forward is turned on Do ...

Page 100: ...ling line identification Call Log creates a record of incoming external calls For each call the log could contain sequence number in the Call Log name and number of the caller indication if the call was long distance indication if the call was answered and identity of who answered it time and date of the call number of repeated calls from the same source name of the line that the call came in on C...

Page 101: ...ng Press ƒ The display shows the current option Press or NEXT to change the option Press ƒor OK to select the display option Logging a call manually If your calls are not automatically logged you can manually log call information when you are connected to an external call Storing information for your current call can be helpful in many situations For example you may want to record a caller s infor...

Page 102: ...ad items new in the log Press or OLD to view old items press or NEW to view new items Press or RESUME to display the last item you viewed the last time you viewed your Call Log Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company Viewing a Call Log item To view the information for a call log item Press or MORE E...

Page 103: ...ed to add numbers To place a call Display the log item for the call you want to place Display the associated telephone number Press or TRIM once for every digit that you want to remove Dial any extra digits required Press an external line or line pool button Lift the receiver This is not necessary if Handsfree is programmed at your telephone The displayed number is dialed Creating a password to yo...

Page 104: ...display reads Password changed which confirms that your password has been changed Deleting an assigned password Press ƒ fi The display reads Old passwrd Enter your old password The display reads New passwrd Press or OK The display reads No pswd assigned which confirms that your password has been deleted Programming a telephone to log calls automatically Your installer or customer service represent...

Page 105: ...number of calls you have received from the same caller This call was answered at another telephone 227 This call was logged manually This call was not answered There are one or more items in your message waiting list and there are one or more new items in your Call Log Press ƒ flto change the first line of the display to the current time and date You have viewed your last old log item and will now...

Page 106: ...office you can access that service through your Norstar system Your installer or customer service representative programs your Norstar telephone to indicate when you have a voice message waiting on a particular line To find out if your external voice message service will work with Norstar or if you have any problems with your service contact your voice message service provider ...

Page 107: ...94 Tracking your incoming calls Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ...

Page 108: ...like best On a two line telephone you can also use the UP and DOWN display buttons to adjust the contrast The display shows the number and name of the line Press SHOW to view the redirection status of the line Press or press VIEW or VIEW to view a number that is too long to fit on the display Press or OK when you are done The display shows the directory number of the telephone and the assigned nam...

Page 109: ... a memory button you can then simply press the button until the language you want appears on the display You cannot program ƒ fi or ƒ fi onto a memory button English Press ƒ fi French Press ƒ fi Spanish Press ƒ fi Programming a feature code onto a memory button You can program a feature code onto a memory button In some cases pressing the button a second time cancels the feature Programming featur...

Page 110: ...the line pool feature The name of the feature assigned to a button is displayed when you press the button SHOW appears when there is more information available Press or SHOW for additional information If you are checking a speed dial button enter the two digit speed dial code that you want to check Enter the feature code or press or QUIT to quit programming or CLEAR to clear the numbers you have e...

Page 111: ...u want to check Press ƒor EXIT when you are finished Enter the number you want to program and press To erase the button just press Enter the number you want to program and press OK To erase the button just press or OK For other displays see Common feature displays on page 149 The two buttons you selected have exchanged position You have tried to move a line to a button that cannot be used as a lin...

Page 112: ...ay that shows you have messages or calls can be replaced with the current time and date You can still retrieve your message and call information by using the display buttons that appear on the second line of the display If you are using a telephone with a single line display the message or call indication is hidden Press ƒ fl The current time and date appears on the top line of the display Press M...

Page 113: ...100 Customizing your telephone Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ...

Page 114: ...r or Basic password the default passwords are fl fland By using a Basic password it is possible to have someone else do day to day upkeep of people s telephones without giving out access to sensitive programming See Using passwords on page 124 After you enter the proper password the display will show you the telephone with the lowest internal number followed by its name For example 221 Reception P...

Page 115: ... Preferences Changing button programming Press at Button prgrming The display shows the number of buttons on the telephone an example is shown in Displays at the end of this section If the telephone has a CAP module you can also press CAP1 to see the buttons on the module Press to move through all the buttons on the telephone User prefernces Model Button prgrming User speed dial Call log opt ns Di...

Page 116: ...roups B07 B08 B09 B10 B11 B12 B01 B02 B03 B04 B05 B06 B19 B20 B21 B22 B23 B24 B13 B14 B15 B16 B17 B18 B12 B11 B01 B02 B03 B04 B05 B06 B07 B08 B09 B010 B04 B05 B06 B07 B08 B01 B02 B03 B01 B07 B08 B09 B10 B11 B12 B01 B02 B03 B04 B05 B06 B19 B20 B21 B22 B23 B24 B13 B14 B15 B16 B17 B18 B31 B32 B33 B34 B35 B36 B25 B26 B27 B28 B29 B30 B43 B44 B45 B46 B47 B48 B37 B38 B39 B40 B41 B42 M7100 telephone M7310...

Page 117: ...ular line pool for use with Speed Dial If you select Use routing tbl a line or pool will be chosen by the routing programming according to the initial digits in the number CANCL Moves you out of a setting without making any changes to it CLR Erases the button TEL Programs the key as an autodial number for an internal or an external number If it is an external autodial number you have to choose a l...

Page 118: ... For Call Log options see Call Log options on page 88 Changing how calls are dialed Press at Dialing opt ns Press CHANGE until you see the option you want to use Descriptions for dialing options are found on the Telephone Feature Card or see Changing how you dial your calls on page 49 Changing the language used on the display Press CHANGE at Language until you see the language you want to use For ...

Page 119: ... group appears on the button You cannot store a feature or number on it A feature is stored on this button Press to see the feature code A full list of names and codes for features is included in the index Shows the feature code stored on a button Press to see the button number and feature name The button has a telephone number stored on it Press to see the rest of the number The autodial is an ex...

Page 120: ...0 System Coordinator Guide Either nothing is stored on the button or you have just cleared the button by pressing CLR The button is occupied by the Handsfree feature You cannot store a feature or number on it For other displays see Common feature displays on page 149 ...

Page 121: ...108 User Preferences Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ...

Page 122: ...ames can contain both letters and numbers but cannot be longer than seven characters You cannot use the and symbols Moving telephones If automatic telephone relocation is enabled in programming by your installer or customer service representative you can move your telephone from one Norstar jack to another without losing any of its custom programming Tip You can give the same name to two or more t...

Page 123: ...l including a priority call Press ƒ fiwhile your telephone is ringing Canceling Do Not Disturb Press ƒ fi Displays Using Do Not Disturb Once you turn Do Not Disturb on calls will be forwarded to the prime telephone only if there is no other telephone on which the line appears If there is another telephone that shares the same line the call may be answered by that person The Delayed Ring Transfer f...

Page 124: ...ch as a radio and have it attached to your ICS Turning Background Music off The music stops automatically if you make or answer a call or if you press ƒ fl In accordance with U S copyright law a license may be required from the American Society of Composers Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this teleco...

Page 125: ...112 Telephone features Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ...

Page 126: ...n be used for fully digital connections to ISDN networks and devices Loops are connections between the ICS and devices or between the ICS and the network Each loop provides two separate B channels that can be used to make two simultaneous voice or data calls or one data call and one voice call Your installer configures your ISDN services and terminal equipment ISDN applications ISDN terminal equip...

Page 127: ...esolution Remote LAN access ISDN provides an affordable and fast means for employees at remote sites at home or branch offices to access local area networks LANs Leased line backup Essential backup for leased lines can be provided using ISDN as required rather than duplicating costly permanent leased lines LAN to LAN bridging Local area network LAN bridge routers allow flexible interconnection bet...

Page 128: ...e button or by lifting the handset if an ISDN line is your prime line Press Listen for three tones followed by dial tone Enter the internal number of the telephone to which you want your calls forwarded If the call is answered stay on the line for at least five seconds to activate the Call Forward feature Canceling Call Forward Select an ISDN line by selecting a line button a line pool or the Hand...

Page 129: ... Handsfree button or by lifting the handset if an ISDN line is your prime line Press fifl Siemens EWSD switch Automatic Call Back If you call a number and it is busy press flflto receive a distinctive ring at your set when the line becomes available for calls Automatic Recall Automatic Recall lets you automatically dial the number of the last call you received You may not see the number on the dis...

Page 130: ...o which you want your calls forwarded If the call is answered stay on the line for at least five seconds to activate the Call Forward feature Canceling Call Forward Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line Press Listen for a series of tones Press ...

Page 131: ...118 ISDN terminals and services Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ...

Page 132: ... at the telephone The restrictions are programmed by your installer or customer service representative Making additional telephones ring Ringing service makes additional telephones ring for incoming calls on external lines For instance all incoming external calls can also ring at a security guard s telephone during the night or calls to one attendant can also ring at another attendant s telephone ...

Page 133: ...rmation 1 Press ƒ flfl 2 Press fl fl the default System Coordinator password 3 Press twice 4 Press at Services 5 Press until you see the Service you want to program 6 Press and until you see the schedule you want to program 7 Press and use CHANGE to select the setting that will work best for your office Off Manual or Automatic Each schedule can have its own configuration of a Service which works i...

Page 134: ...ress The display shows Sched Nightˆ 6 Press and use CHANGE to set the Service to Manual Night Schedule for Ringing Service will no longer follow the schedule but can be turned on and off by using the feature code and selecting Night Ringing See Turning Services on and off using feature codes on page 121 Turning Services on and off using feature codes The master control for services is in programmi...

Page 135: ...estriction and Routing service you also have to enter the System Coordinator or Basic password Viewing the active Services from a two line display telephone When a Service is active the control telephone display reads Services ON Press LIST The display shows the first active Service and the schedule that is in use If there are several active Services press NEXT to see them all Press EXIT to exit t...

Page 136: ...d schedule You are viewing the active Services Press or NEXT to see the other active Services Press or EXIT to quit The name of the current Ringing service schedule is displayed Press or NEXT to see the other Ringing service schedules Press or OK to select the desired schedule You are viewing the active Services Press or NEXT to see the other active Services Press or EXIT to quit The name of the c...

Page 137: ...ted by your installer or customer service representative only when you enter the Ringing service feature code ƒ at that direct dial telephone Note that only the extra dial telephone is activated not the actual Ringing service unless that direct dial telephone is also a control telephone Using passwords Your passwords prevent unauthorized or unintentional changes to your Norstar system To keep your...

Page 138: ...assword In addition to a System Coordinator password there is a Basic password This lets you delegate some of the duties of being a system coordinator to someone else without allowing access to sensitive programming The default Basic password is ıÅÍÈÇor You can enter the Basic password after the following feature codes ƒ ËÍ Â User Preferences ƒ ÊÈ to change the system time and date Because the Bas...

Page 139: ...Press OK to accept the new password You cannot erase or eliminate the ability to program passwords Clearing a Call Log password If an individual has forgotten their Call Log password you can clear it in programming The individual can then enter a new password from his or her telephone You will need the programming template found at the front of this guide See Getting Started for more information 1...

Page 140: ...a direct dial telephone that is outside your Norstar system See Making changes to Call Forward No Answer on page 22 Changing the direct dial telephone assignments Your installer or customer service representative sets up the direct dial telephone You can change which direct dial telephone a telephone is assigned to or assign it no direct dial telephone You will need the programming template found ...

Page 141: ...on page 49 Making a telephone a hotline telephone You can set up a telephone as a hotline You will need the programming template found at the front of this guide See Getting Started for more information 1 Press ƒ flfl 2 Press fl fl the default System Coordinator password Tip The digit you dial in order to get the direct dial telephone to ring can be programmed by your installer or customer service...

Page 142: ...e selected by the routing table If you select a line pool you will have to specify the line pool access code If you select the routing table the number dialed is treated as a destination code and is routed according to the routing tables A telephone s prime line line pool access codes and access to a line pool can be programmed by your installer or customer service representative Control telephone...

Page 143: ...s Press until the display shows Restrictions Press twice Press until the display shows Set lock Use CHANGE to select one of the three options None Partial and Full Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected to Norstar programming autodial buttons programming user speed dial numbers programming feature buttons moving line buttons changing the display...

Page 144: ...can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service Using Host System dialing signals You can access host systems such as private branch exchanges PBX from Norstar by using host system signaling features also known as end to end signaling These features either send a special signal to the host system or allow you to program delays required by host system...

Page 145: ...trictions Press twice Press three times The display shows Allow link Press CHANGE to choose Y Yes or N No Pause The Pause feature enters a 1 5 second delay in a dialing sequence on an external line This is often required for signaling remote devices such as answering machines or when reaching through to PBX features or host systems You can program more than one pause in an external autodial or spe...

Page 146: ...our office or external lines to access devices outside the Norstar system Displays Programmed Release The Programmed Release feature performs same function as in a programmed dialing sequence When the system encounters Programmed Release in a dialing sequence it stops dialing and hangs up the call The Programmed Release symbol fi takes up two of the 24 spaces in a programmed dialing sequence The s...

Page 147: ...ialing sequence Wait for Dial Tone Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial This is useful if you must dial a remote system and then wait for dial tone from that system before dialing the rest of your number The Wait for Dial Tone symbol uses two of the 24 spaces in an autodial or speed dial sequence Displays Using pu...

Page 148: ...en telephone into the Norstar system from a hotel enter their Class of Service password and use the leased transatlantic line to make calls Remote users can access Norstar lines line pools the page feature and remote administration if enabled through Software Keys The exact facilities available to you through remote access vary depending on how your installer or customer service representative set...

Page 149: ...ricts the numbers that can be dialed on the line and the remote package restricts the use of line pools and the page feature To change the restrictions for the line the user can enter their Class of Service password when the system answers with DISA or can dial the DISA internal number and enter their Class of Service password Maintaining security To maintain the security of your system the follow...

Page 150: ...at a telephone the restriction filters associated with your Class of Service password apply rather than the normal restriction filters Similarly when a remote user enters a Class of Service password on an incoming auto answer line the Tone What it means Busy tone Dialed a busy line pool access code You will hear system dial tone again after 5 seconds Norstar system dial tone You may use the Norsta...

Page 151: ...r can have several passwords Changing your Class of Service You must enter a Class of Service password each time you wish to make a call that is normally restricted on a line or telephone To change the restriction filters on a line or telephone Press ƒfl Enter your six digit COS password COS passwords lets you define individual passwords and determine the restriction filters and remote package ass...

Page 152: ...e programming settings for each Norstar line You can access Line Profile from any M7310 or M7324 telephone even while you are on a call Press ƒ ÒÈˆ Enter the number of the line whose programming you want to review Use BACK SHOW and NEXT to navigate through the settings Pulse or tone dialing If your external lines use pulse dialing you can switch temporarily to tone dialing to communicate with devi...

Page 153: ...ven digits on a non expanded system and three to seven digits on an expanded system All numbers in your system are the same length Your installer or customer service representative sets the length of internal numbers also called the DN length The default DN length is three To find out your internal number use the Button Inquiry feature ƒ on an intercom button On the M7100 telephone Button Inquiry ...

Page 154: ...t line is used to route a call directly to a particular telephone or group of telephones Target lines are only used for incoming calls A single incoming line may provide connections to several different target lines This allows each person or department in the office to have their own number without having a separate external line for each number Line pools A line pool allows each telephone access...

Page 155: ...call on the M7100 telephone you simply pick up the receiver Where other telephones require you to select a line button to take a call off hold you press on the M7100 telephone On M7100 telephones you can answer a second call by pressing Your active call is put on hold and you are connected to the waiting call You can have no more than two calls at a time The M7100 telephone cannot have a button Wh...

Page 156: ...ndicator on the M7100 telephone Memory buttons can be used as answer autodial line incoming line group and programmed feature buttons Line incoming line group intercom and answer buttons must have indicators One line display The M7100 and M7208 telephones have a one line display Other Norstar telephones have a second line on the display which shows the functions of the three buttons directly below...

Page 157: ...ically whenever you lift the receiver or press This is your prime line Private lines A private line is exclusive to a particular telephone Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone Volume bar The volume bar controls the volume of the receiver telephone ringer handsfree speaker and headset Press either end of the ...

Page 158: ... customer service representative and report the alarm code After speaking to your installer or customer service representative press CLEAR Displays Testing the telephone If you suspect something is wrong with a button the speaker the displays or some other part of the Norstar telephone hardware you can do a quick test to see which part of the telephone is broken Report this alarm and the time it o...

Page 159: ...e attached to the telephone should also be completely lit You will lose any information that was showing on the BLF before the test started Pressing any button ends the test Testing the telephone buttons Press ƒ fi then or NEXT Press TEST or to go ahead with a button test Press button to see its function If the button you pressed uses an indicator it should also turn on when you test the button Pr...

Page 160: ...button ends the test Testing the telephone speaker Press ƒ fi then or NEXT until the display shows Speaker test Press TEST or to go ahead with a speaker test You should hear page tone through the telephone speaker at the maximum volume The volume returns to its previous setting when you end the test Pressing any button ends the test Testing the power supply to a telephone Press ƒ fi then or NEXT u...

Page 161: ...148 Troubleshooting Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ...

Page 162: ... program that your system does not have You have entered an invalid feature code You have tried to use a feature that is not available in the present setup of your Norstar system You cannot use the feature you have chosen because your telephone is locked See Using Set lock on page 129 Press or press VIEW or VIEW to view a number that is too long to fit on the display Press or OK when you are finis...

Page 163: ... call Press TRANSFER to transfer the call Either you are receiving an external call forwarded from telephone 221 or you have an answer button for telephone 221 and an external call is ringing on that telephone The call on line 001 is being transferred to you by someone else in your Norstar system A camped call is waiting Press the line button or use Call Queuing to answer the call Press if you hav...

Page 164: ...se you must press the line button of your original call to reconnect Use DND ƒ fi or press BLOCK to reject a priority call You have no free line buttons on which to receive a call Release one of your current calls and try again to answer the incoming call You have received a Ring Again offer for a line pool Press the flashing internal line button or YES to use the line pool On the M7100 telephone ...

Page 165: ...sentative or installer The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line This must be corrected by your customer service representative or installer You have tried to program redirection while someone else is programming redirection Only one person can program line redirection at a time The line you are trying to use for redirecti...

Page 166: ...telephone 145 Allow calls 110 allow redirect programming 75 Already joined 35 46 Already parked 70 alternate services 119 analog terminal adapter see ATA announcement paging 79 Voice Call 85 Answer button 36 answering calls Answer button 36 Call Display services 31 Call Duration Timer 45 Call Pickup 34 CAP 29 Conference Calls 37 Group Listening 40 Handsfree 41 hearing aid compatibility 31 Incoming...

Page 167: ...ing ISDN applications 114 busy 46 52 busy tone fast 137 Button erased 56 Button Inquiry 95 buttons Answer button 36 Button Inquiry 95 changing programming 102 display 4 5 dual memory 4 erasing programmed features 97 Feature 4 Handsfree mute 43 Hold 4 Last Number Redial 57 memory 4 55 143 moving line 98 numbering on all telephone types 102 programming features on 96 Release 4 30 Saved Number Redial...

Page 168: ...all Transfer 65 67 Call s bumped 92 Callback 70 Caller ID set 32 Calling 52 Camp denied 68 Camp max 68 Camp to 68 Camped 68 150 camping calls see Camp on Camp on 67 Can t ring again 47 53 CANCEL 144 Cancel denied 84 canceling a transfer 66 Call Forward 71 Do Not Disturb 110 Group Listening 40 Line Redirection 75 CAP central answering position answering calls 29 customizing 30 M7324 telephone 29 mo...

Page 169: ...scription 4 entering numbers and letters 17 dial tone Norstar system 137 stuttered 137 Dial voice call 86 dialing automatic dial 50 modes 49 options 105 pre dial 50 saved number 61 signal Link 131 Long Tones 133 Pause 132 Programmed Release 133 run stop 133 switching from pulse to tone 134 Wait for Dial Tone 134 standard dial 50 switching from pulse to tone 134 digital connections to ISDN networks...

Page 170: ...anged 98 Exclusive Hold 51 64 Expensive route 47 external access to Norstar 135 autodial programming 55 Call Forward see Line Redirection page 79 paging equipment 82 extra dial telephone 124 F ƒ Autobumping canceling fi89 using fi89 autodial button external 55 57 internal 55 Background Music canceling fl111 turning on fl111 Button Inquiry 61 95 140 145 Call Duration Timer 45 Call Forward canceling...

Page 171: ...ast Number Redialfi57 Line Pool Accessfl 49 Line Redirection canceling 75 using 74 Message canceling 82 sending 82 viewing ones you sent 84 viewingflfi83 Page combined zonefl 79 external zonefl 79 internal zonefl 79 usingfl 69 70 79 Password BasicıÅÍÈÇ13 125 Call Log fi91 System CoordinatorÅÎ È ˆ10 13 15 18 20 22 24 25 125 Priority Callfl 51 Privacy 44 45 Restriction Service turning off 121 turnin...

Page 172: ...quiry 95 Call Display 31 Call Duration Timer 45 Call Forward 71 Call Information 31 Call Log 87 Call Park 69 Call Pickup 34 Call Queuing 64 Call Transfer 65 Callback 70 Camp on 67 changing ring type 99 Class of Service password 138 Conference Calls 37 contrast adjustment 95 dialing modes 49 dialing signal Link 131 Long Tones 133 Pause 132 Programmed Release 133 run stop 133 Wait for Dial Tone 134 ...

Page 173: ...roup Listening 40 canceling 40 Group Pickup 34 H handling many calls at once Call Queuing 64 Hold 63 handset speaker testing 147 handset testing 146 Handsfree making calls 41 muting 41 43 Handsfree Answerback programming 43 Voice Call 85 headset Handsfree requirement 43 testing 147 hearing aid compatibility 31 Hidden number 58 61 Hidden number 47 Hold automatic 63 button 4 Conference Call 38 exclu...

Page 174: ...114 Group 4 fax using 114 Internet access using 115 LAN access using 114 LAN to LAN bridging using 114 leased line backup using 114 network features 115 116 telecommuting using 114 videoconferencing and video telephony using 113 videosurveillance using 114 L LAN access using ISDN applications 114 router 114 to LAN bridging ISDN applications 114 language changing on the display 96 105 Last Number R...

Page 175: ... 124 M M7100 telephone Autodial 56 Button Inquiry 95 Call Conference 37 Call Park 69 Call Queuing 150 Call Transfer 66 CallBack 68 camping a call 68 Conference Call 38 Conference Call on hold 38 Hold 63 Incoming Line Group button 27 48 internal numbers 140 line assignment 140 line buttons 142 Line Redirection 74 memory buttons 143 one line display 143 Ring Again 150 151 Speed Dial 59 standard dial...

Page 176: ...2 transferred calls 70 mounting telephones on wall 144 Move line from 98 Move line to 98 moving telephones 109 music background 111 muting voice call tones 85 N names spelling out 16 New calls begin 92 night control phone see control telephone Night Sched 124 Night Service see services 9_ 46 152 No button free 85 151 No call on 70 No call to park 70 No calls waiting 150 No free lines 152 No info t...

Page 177: ...37 clearing Call Log 126 entering 10 System Coordinator 2 124 125 user preferences 101 Pause 132 pause in a sequence of numbers see Wait for Dial Tone Pick up receiver 151 Pickup 35 Pickup denied 35 36 pickup group 34 Please wait 52 Pool code 77 power off effect on memory buttons 55 power supply testing 147 pre dial 50 Press a button 57 95 98 Press a line 99 Press held line 40 prime line 129 telep...

Page 178: ...e name of a line 20 changing the name of a telephone 18 Restriction service 119 Ringing service 119 Routing service 119 System Speed Dial 15 58 time and date 13 telephones allowing Line Redirection 75 auxiliary ringer 131 Call Display 33 Call Forward 22 25 Call Forward delay 72 Call Pickup 34 changing number of rings before forwarding call 22 changing the name of a telephone 18 109 direct dial tel...

Page 179: ...152 restricting access to Norstar 135 feature use see Set Lock telephone feature use 129 telephone programming 129 using alternate or scheduled services 119 Restriction service 119 retrieval codes Call Park 69 retrieving held call 63 parked call 69 ring auxiliary ringer 130 changing ring type 99 106 changing the number of rings before call is forwarded 22 description of types 28 99 ring volume 99 ...

Page 180: ...34 special telephones 127 Speed Dial adding or changing 15 changing User Speed Dial 104 choosing a system code 15 choosing the display 16 host system signaling codes 58 making a call 59 programming 15 programming for User 59 selecting a line 16 splitting a Conference Call 39 standard dial 50 Start of list 85 Still in trnsfer 67 stopping calls from ringing at your telephone 110 stuttered dial tone ...

Page 181: ...ial 58 tone camped call tones 67 controlling length 133 remote access tones 137 voice call 85 tracking incoming calls Call Log 87 transfer see Call Transfer Transfer denied 67 transferring calls 65 Callback 70 parking a call 69 using Camp on 67 troubleshooting reporting and recording alarms 145 testing the headset 147 the power supply 147 the speaker in the handset 146 the telephone buttons 146 th...

Page 182: ...ons 114 videoconferencing and video using ISDN applications 113 VIEW 144 viewing active Services 122 Call Log 89 messages 83 84 Voice Call 85 86 Voice call 86 voice mail accessing your Norstar system 93 using Call Forward 73 volume bar 144 control 144 W Wait for Dial Tone 134 wall mounting telephones 144 Y Your list full 85 ...

Page 183: ...170 Index Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ...

Page 184: ...ions on the other side of this page Fax it back to us at the number provided or mail it to the address below Your comments will be used to make improvements Thank you We appreciate your time and consideration Nortel Product Training and Documentation Return mail address Documentation User Comments Survey Nortel Product Training and Documentation P O Box 833858 M S H300 Richardson TX 75083 3858 USA...

Page 185: ...rall are you satisfied with this document 2 Is it easy to find information in this document 3 Have you found the information in this document to be technically accurate 4 Is this document clearly written 5 Is the information in this document complete for its purpose 6 Does this document help you do your job Comments Yes 7 6 5 4 3 2 1 No Yes 7 6 5 4 3 2 1 No Yes 7 6 5 4 3 2 1 No Yes 7 6 5 4 3 2 1 N...

Page 186: ......

Page 187: ...slots provided on the back cover Après avoir terminé la programmation rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide Cuando haya terminado de programar inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa ...

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