Nortel HomeOffice II, User Manual

Page: 30 / 214

12 Meridian HomeOffice II
Description Draft 01.02
CTI applications
First-party support
Meridian HomeOffice II Line Cards that are equipped with firmware releases
1.15 and RDB 9.2.8 and later provide full support for first-party Computer
Telephony Integration (CTI) applications, such as Symposium FastView 1.6.0.3,
Symposium Call Manager 5.0.32.29, and Desktop TAPI Server Provider
1.6.0.9c.
Some of these applications communicate to a Meridian Communications
Adapter (MCA) installed in the base of the digital telephone or to the
Symposium Communicator Card installed on the PC. While the MCA cannot
place calls to other devices, it can support these first-party CTI applications.
Note: First-party applications are computer applications that can provide a
screen pop and on-screen telephone set control to the agent, and can route a
telephone call.
Third-party support
Meridian HomeOffice II Line Cards that are equipped with firmware releases
1.15 and RDB 9.2.8 and later provide full support third-party Computer
Telephony Integration (CTI) applications, such as Symposium TAPI Server
Provider Release 2.1 for M1, and Symposium Agent 1.1.0.3.
Debug capability
HLCs equipped with firmware releases 1.15 and later allow troubleshooters to
perform call traces, which trace the activity of the Meridian HomeOffice II
system as it processes individual calls. The debug commands require special
passwords. You can obtain these passwords from customer service technicians in
troubleshooting situations only.
Note: Only use the debug features of the Meridian HomeOffice II Line Card
when instructed to do so by a customer service technician.