Nortel HomeOffice II, User Manual

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124 Meridian HomeOffice II
Maintenance Standard 01.02
SET ONOFFTABLE (S O)
Introduction
Use the SET ONOFFTABLE or S O command to assign the schedule of times
during the week that a telecommuter can have access to a company ISDN
connection. The Online/Offline table enables you to arrange for the
establishment and the termination of an ISDN connection to the telecommuter’s
home office or ACD extension at specific times. The Online/Offline table gives
you the ability to ensure that costly ISDN telephone calls are disabled after
business hours.
Note: This feature takes users online or offline on the specified day at the
specified time. It does not prevent the user from accessing the Meridian
HomeOffice II system.
For example, the system administrator can configure the Online/Offline table to
have the HLC make contact with a specific telecommuter’s HomeOffice Router,
establishing an ISDN connection at 8:00 a.m. The system administrator can
instruct the HLC to terminate the ISDN connection for lunch at 11:30 a.m.,
reestablish the connection at 12:30 p.m., and terminate the connection for the
day at 5:00 p.m.
Overriding OFFLINE commands
The HomeOffice II user has the ability to override the times at which the ISDN
connection is terminated, should one of these times occur in the middle of a
business call. A brief tone notifies the user 30, 20, and 10 seconds before the call
is terminated, giving the user an opportunity to press the Online/LC key to
override the termination of the connection.
Determining access
The table determines access on a per-channel basis. It does not differentiate
between agents on a given channel. The table allows the system administrator to
enter up to 8 actions per day, every day of the week, for each of the 16
HomeOffice channels. The channel’s ISDN connection is opened according to
table entries and is available to the agent using that channel on a first-come, first-
served basis.