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Nortel HomeOffice II, User Manual

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6

Meridian HomeOffice II

Description

 Draft 01.02

HomeOffice II troubleshooting

You can run the following system tests from a man-machine interface (MMI) 
terminal:

■

Connectivity test

This test verifies the connection between the HLC and the RDB

■

Phone test

This test verifies the connection between the RDB and the Meridian digital 
telephone.

See “TEST (T) menu” on page 153 for test procedures.

Daisy chain capability

Daisy chaining allows multiple HLCs to share a single maintenance terminal 
and a single SDI port.

See “Installing and cabling multiple HLCs” on page 53.

SDI access

Through the

 HOST (HO) 

command, you have the ability to access the switch 

configuration port via the MMI terminal.

See “HOST (HO)” on page 94.

Firmware upgrades

The

 UPLOAD (U)

 command allows you to upgrade the software capabilities of 

the HLC.

See “UPLOAD (U) command” on page 159.

Summary of Contents for HomeOffice II

Page 1: ...Meridian HomeOffice II Line Card Configuration Guide Product release 2 1 Standard 01 02 July 1999 555 8321 210 ...

Page 2: ......

Page 3: ... Computer Inc ASCEND and MAX are trademarks of Ascend Communications now InternetWorking Systems a subsidiary of Lucent Technologies BANYAN and VINES are trademarks of Banyan Systems Incorporated DECNET is a trademark of Digital Equipment Corporation EMPOWER is a trademark of Primex Technologies Inc HYPERTERMINAL is a trademark of Hilgraeve Incorporated INTEL is a trademark of Intel Corporation LA...

Page 4: ......

Page 5: ...ns of new features of the Meridian HomeOffice II Line Card enhances descriptions included in the previous issue and includes more detailed information on configuring the card for specific situations July 1998 This is the Standard issue of the Line Card Configuration Guide for product release 2 1 of Meridian HomeOffice II This issue describes the Meridian HomeOffice II Line Card and its features an...

Page 6: ...iv Meridian HomeOffice II Publication history Standard 01 02 ...

Page 7: ... 2 Hardware installation 19 Overview 20 Section A Planning the installation 21 Overview 22 Preinstallation preparation 23 Installation scenarios 26 Section B Configuring the DIP switches 31 Overview 32 Understanding the DIP switches 33 Setting the DIP switches for one HLC 36 Setting the DIP switches for multiple HLCs 37 Section C Performing the installation 43 Overview 44 Cable descriptions 45 MMI...

Page 8: ...ports 77 Section C HomeOffice II Line Card configuration 81 Overview 82 Mandatory HLC configuration 83 Optional HLC configuration 84 4 Maintenance 87 Overview 88 Repair and replacement 90 LOGIN L 91 HELP HE or menu 93 HOST HO 94 COPY ONOFFTABLE C O 96 QUIT Q 98 Section A DISPLAY D commands 99 Overview 100 DISPLAY CONFIG D C 102 DISPLAY ECHO D E 104 DISPLAY ONOFFTABLE D O 105 DISPLAY PHONE D P 107 ...

Page 9: ...ew 144 OFFLINE NORMAL O N 145 OFFLINE FORCE O F 146 Section E PROVISION P commands 147 Overview 148 PROVISION SAVE P S 149 PROVISION REVERT P R 150 PROVISION ERASE P E 151 Section F TEST T menu 153 Overview 154 Connectivity test 155 Phone test 156 Possible test results 157 Section G UPLOAD U command 159 Overview 160 Upload U 161 5 Troubleshooting 165 Overview 166 Dropped calls 167 No voice path 16...

Page 10: ...viii Meridian HomeOffice II Contents Standard 01 02 A Man Machine Interface MMI commands 177 MMI commands 178 Index 183 ...

Page 11: ...Line Card Configuration Guide ix Preface About this guide In this preface Overview x How this guide is organized xii Related documents xiii ...

Page 12: ...ct is rereleased For example the first issue of the documentation discussing the first version of the Meridian HomeOffice II Line Card receives document number 01 01 The first issue of the documentation covering the second version of the Meridian HomeOffice II Line Card receives document number 02 01 The second two digits refer to the documentation They increase by one each time the documentation ...

Page 13: ... July 1999 About this guide Skills required This guide is intended for Meridian 1 and SL 100 installation technicians with at least a basic knowledge of telecommunications terminology RS 232 signaling switch maintenance SDI operation ...

Page 14: ...idian HomeOffice II according to individual telecommuters specific needs Chapter 4 Maintenance This chapter describes the Meridian HomeOffice II Line Card man machine interface MMI commands which are accessible through the Meridian 1 or SL 100 MMI terminal This chapter explains command meanings and usage and gives an example of the on screen display for each command Chapter 5 Troubleshooting This ...

Page 15: ...etwork administrator documents Meridian HomeOffice II Planning Guide NTP 555 8321 101 This document is written for both the telecommunications network and data network administrators It explains what is needed to incorporate Meridian HomeOffice II into the corporate network It also provides installation checklists and data entry forms Meridian HomeOffice II Release Notes NTP 555 8321 102 The Relea...

Page 16: ... configure the HomeOffice Router This document is available on the HomeOffice II CD ROM and the Nortel Networks web site only It is unavailable in printed format Meridian 1 or SL 100 installer administrator documents Meridian HomeOffice II Line Card Configuration Guide NTP 555 8321 210 This document is written for the Meridian 1 or SL 100 installer and or administrator It explains how to install a...

Page 17: ...ocument explains what is on the HomeOffice II CD ROM and provides a quick reference installation procedure This document comes with the CD ROM inside the HomeOffice II package Meridian 1 and SL 100 documents The following documents can provide more detailed information to help you complete installation and configuration Meridian 1 Installation planning NTP 553 3001 120 Meridian 1 System engineerin...

Page 18: ...xvi Meridian HomeOffice II About this guide Standard 01 02 ...

Page 19: ...on Guide 1 C h a p t e r 1 Description In this chapter System overview 2 Physical architecture 7 Functionality 8 Cabling 13 Compatibility 15 Card configuration required elements 16 Environmental and safety considerations 18 ...

Page 20: ... to 16 telecommuters home offices remote sites The voice channels provide communications links between the digital telephones and the host PBX at the local site The voice channels also provide the communications links between the digital telephone and the Remote Daughterboard RDB inside the HomeOffice Router at each remote site The data channels which are normally idle in the Meridian telephone pr...

Page 21: ...l Line Card HLC Meridian HomeOffice II Line Card IPE Intelligent Peripheral Equipment Data switch Corporate network Host location Home office Remote location BRI BRI Network H L C Network shelf IPE shelf X D L C Meridian 1 or SL 100 PBX HomeOffice Router Digital telephone Ethernet PC Fax HomeOffice Router Digital telephone Ethernet PC Fax ...

Page 22: ...l 1 no call security Access to the HLC s channels is not restricted Level 2 calling party ID CPID The HLC identifies the number of the caller requesting access to one of its channels If that number matches the remote number of the HomeOffice site configured for that channel access is granted If the number of the incoming call does not match access is denied See SET REMOTE S R on page 131 for a dis...

Page 23: ... Echo canceling filters unwanted signals caused by echoes of the main signal These unwanted signals often occur in long delay communications causing the speaker to hear an echo of his or her own speech in the receiver Firmware releases prior to HLC 1 15 supported echo canceling on any four HLC channels HLC firmware releases 1 15 and above shipped on AB vintage and later HLCs support echo canceling...

Page 24: ...ian digital telephone See TEST T menu on page 153 for test procedures Daisy chain capability Daisy chaining allows multiple HLCs to share a single maintenance terminal and a single SDI port See Installing and cabling multiple HLCs on page 53 SDI access Through the HOST HO command you have the ability to access the switch configuration port via the MMI terminal See HOST HO on page 94 Firmware upgra...

Page 25: ...cal site At the telecommuter s corporate office site the HLC plugs into an IPE module or an Option 11 cabinet The HomeOffice II Multi I O cable see page 45 supplies MMI and SDI connections to the HLC and links multiple HLCs in daisy chained systems Home office remote site At the telecommuter s home office site the all digital line terminates into an ISDN connection at the HomeOffice Router The Hom...

Page 26: ... out This breaks the connection between the card and the backplane Then reinsert the card If the HLC still does not complete a successful Self Test see Unsatisfactory Flash on page 175 for instructions on how to revert the HLC to the factory default firmware load residing in the E PROM module If the card still does not pass its Self Test it must be returned to the factory for service See Caution o...

Page 27: ...r Echo canceling isolates and filters unwanted signals or echoes from the main transmitted signal Echo is often experienced in long delay communication when a person s speech echoes in the receiver A tail in echo canceling terms is the portion of your speech that returns to you in an echo You usually measure tail length in milliseconds 1000 ms 1 second See SET ECHO S E on page 120 Note The particu...

Page 28: ...orts only one ACD agent per channel online at any one time An example configuration for a single channel at a business that must have operators standing by around the clock to serve a global clientele is three individual agents each assigned to one eight hour shift You can assign a unique remote number and security identifier to each ACD agent However in a shift arrangement where each user works f...

Page 29: ...s of security as described below Security Level 3 Security ID Security Level 3 is the default security level When this level is provisioned the incoming Security ID from an agent going online is compared with the eight provisioned IDs and the appropriate ACD agent is activated This ACD agent now receives calls from the ACD queue associated with this channel Security Level 2 CPID When Security Leve...

Page 30: ...computer applications that can provide a screen pop and on screen telephone set control to the agent and can route a telephone call Third party support Meridian HomeOffice II Line Cards that are equipped with firmware releases 1 15 and RDB 9 2 8 and later provide full support third party Computer Telephony Integration CTI applications such as Symposium TAPI Server Provider Release 2 1 for M1 and S...

Page 31: ...according to the individual circumstances of the company and each user an SDI port for you to communicate with the switch The Meridian HomeOffice II Line Card Multi I O cable brings these connections outside the IPE shelf or Option 11 cabinet see page 45 The following table shows the function of each plug of the HomeOffice II Line Card Multi I O cable and the type of connector Plug Function Connec...

Page 32: ...etworks distributor If you prefer to build the cables yourself this guide provides the pin out configuration for each See MMI extension cable on page 47 and SDI extension cable on page 48 for detailed information on these cables Daisy chaining If you require multiple HLCs at the corporate office you can install them in a daisy chain to enable maintenance and configuration of all HLCs through a sin...

Page 33: ...an 1 Options 11 C 11 E 21 E 51 C 61 C 71 C and 81 C Note Older Meridian 1 systems that have been upgraded with IPE modules can also utilize Meridian HomeOffice II SL 100 options 111 and 211 Software The HLC is compatible with the following software Meridian 1 software Release 17 and above Note You can use the HLC with Release 15 and above but the configuration of data ports is slightly different S...

Page 34: ...oice and data ports for each HLC channel You must configure a voice and a data port for each HLC channel at the switch This is basic to the operation of the HLC The card will not function if these ports are not configured See Voice and data port configuration on page 58 Remote number You must configure each channel s HomeOffice ISDN number as its remote number This allows for the transfer of voice...

Page 35: ...ccess to that channel For help on how to change to a different security level see SET CONFIG S C on page 114 If you choose not to change the HLC s security level you must configure security identifiers for each channel For help on how to configure a security identifier see SET IDENTIFIER S I on page 122 Note You must configure a Security Identifier for each HomeOffice site served by the HLC if you...

Page 36: ...003 EMC The Meridian HomeOffice II Line Card meets the electromagnetic compatibility requirements set forth by the following standards EN550022 Class B Emissions standard EN50082 1 Immunity standard Temperature requirements The Meridian HomeOffice II Line Card operates in a temperature range of 0 C to 40 C 32 F to 104 F CAUTION Risk of equipment damage The HLC does not contain any field serviceabl...

Page 37: ... Configuration Guide 19 C h a p t e r 2 Hardware installation In this chapter Overview 20 Section A Planning the installation 21 Section B Configuring the DIP switches 31 Section C Performing the installation 43 ...

Page 38: ...ems at both local and remote sites basic configurations that are possible both single and multiple HLC configurations as well as understanding and setting DIP switches prior to HLC insertion Configuring the DIP switches This section describes the function and proper configuration of HLC DIP switches including configuration requirements for one HLC two HLC and more than two HLC systems Performing t...

Page 39: ...Line Card Configuration Guide 21 July 1999 Hardwareinstallation Section A Planning the installation In this section Overview 22 Preinstallation preparation 23 Installation scenarios 26 ...

Page 40: ...tiple HLC Preinstallation preparation This topic describes the planning and preparation processes that you should complete before installing your Meridian HomeOffice II system to help you get the most out of your company s investment Installation scenarios Meridian HomeOffice II system installation can be categorized into three basic scenarios Each of these scenarios requires specific cabling patt...

Page 41: ... II system will support and therefore the number of HLCs you will need in your corporate office local site switch The installation plan should include an outline of cable routing between the IPE shelf or Option 11 cabinet the SDI port and the MMI terminal at the corporate office The deployment plan should include the HLC configuration settings for each telecommuter Data entry forms provided in the...

Page 42: ...tor Telecom Manager Administrator You can also find these deployment planning forms on the Nortel Networks web site at http www nortelnetworks com homeoffice Preparing the site Site preparation involves considering environmental structural and electrical factors System planners and installers must consider site specific limitations as well as company specific guidelines in this process More inform...

Page 43: ...kaging Visually inspect the equipment for obvious faults or damage You must immediately report any damaged component to your sales representative and the carrier who delivered the equipment Hold any non enclosed circuit cards by their non conducting edges and keep them in their antistatic bags until you are ready for to install them Do not stack the non enclosed circuit cards on top of each other ...

Page 44: ...f HLCs at the site one HLC two HLCs more than two HLCs Each of these scenarios require specific DIP switch settings and cabling patterns This topic concentrates on the needed cabling patterns DIP switch settings are discussed in Section B Configuring the DIP switches on page 31 Note NT8D37AA IPE cabinets utilize split slot wiring If you have one of these cabinets your HLCs can only reside in slots...

Page 45: ...his type installation the single HLC provides connectivity to both the MMI and the SDI each of which require specific cabling and DIP switch settings The following illustration outlines the necessary cabling for this arrangement For the unique DIP switch settings for a one HLC system see the table that lists DIP switch 1 SW1 settings on page 34 isg630_i P2 MMI HLC Multi I O cable To SDI port on sw...

Page 46: ...ere are two HLCs present in your switch configure them in a daisy chain to allow both cards to share the same maintenance MMI and SDI connections The card nearest the man machine interface MMI terminal provides connectivity to the MMI which allows for maintenance of the HLC This card is the MMI end of the daisy chain The other card the card nearest the switch s serial data interface SDI port provi...

Page 47: ... to either the MMI or SDI and require different DIP switch settings from the cards on each end For more details see Intermediate cards on page 39 The following illustration shows the general cable configuration of a multiple HLC site isg629_i Note This illustration shows three HLCs in a daisy chain to demonstrate the pattern of cabling connections required for a successful daisy chain Meridian Hom...

Page 48: ...30 Meridian HomeOffice II Hardware installation Standard 01 02 ...

Page 49: ...Guide 31 July 1999 Hardwareinstallation Section B Configuring the DIP switches In this section Overview 32 Understanding the DIP switches 33 Setting the DIP switches for one HLC 36 Setting the DIP switches for multiple HLCs 37 ...

Page 50: ...the daisy chain address of the HLC and to select the HLC s functional settings One HLC has two banks of DIP switches each bank with eight positions Settings that you can configure via DIP switch are shown in the tables on pages 34 and 35 Setting the DIP switches for one HLC All one HLC systems require unique DIP switch settings These settings are explained on page 36 Setting the DIP switches for m...

Page 51: ...itches each bank with eight positions You must configure these DIP switches before inserting the HLC into its card slot HLC functions that you can configure via DIP switch are shown in the tables on pages 34 and 35 DIP switch location The following illustration shows the location of the two banks of DIP switches on the Meridian HomeOffice II Line Card ON ON 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 SW2 SW1 ...

Page 52: ...tch 1 SW1 define the unique daisy chain address of that HLC On the HLC whose HLC Multi I O cable is connected either to the MMI terminal or the MMI Extension cable set SW1 position 7 to OFF This HLC is at the MMI end On the HLC whose HLC Multi I O cable is connected to either the SDI port on the switch or the SDI Extension cable set SW1 position 8 to OFF This card is at the SDI end The following t...

Page 53: ...tion mode allow FLASH or force E PROM SW2 position 4 designates the PBX as either a Meridian 1 or an SL 100 switch SW2 positions 5 8 of are not used for release 4 of the HLC Note For firmware upgrades SW2 position 2 must be OFF providing for terminal settings of N81 no parity 8 data bits and 1 stop bit See UPLOAD U command on page 159 for further requirements to execute a firmware upgrade via this...

Page 54: ...tting Since the card provides both maintenance connections that is it serves as both the MMI end and the SDI end positions 7 and 8 also remain in the default OFF setting SW1 settings for one HLC The following table lists the SW1 settings for one HLC that has its own maintenance connections and is not part of a daisy chain Position Determines Setting Default 1 Address OFF OFF 2 Address OFF OFF 3 Ad...

Page 55: ...ed as the SDI end using position 8 Two HLCs In any HLC daisy chain the first card HLC 0 is located at the MMI end That is it provides connectivity to the MMI for all cards in its daisy chain Plug 2 of HLC 0 s HLC Multi I O cable see the illustration on page 45 connects either directly to the MMI or to the MMI Extension cable See MMI extension cable on page 47 DIP Switch 1 position 8 of HLC 0 must ...

Page 56: ...sition 7 of HLC 0 must be set to OFF SW1 position 8 of HLC 0 must be set to ON In an HLC daisy chain with more than two HLCs the last card in the daisy chain HLC 2 in the illustration on page 29 is located at the SDI end That is it provides the SDI connection Plug 3 of its HLC Multi I O cable see the illustration on page 45 connects either directly to the SDI or to the SDI Extension cable See SDI ...

Page 57: ...ate card Its Multi I O cable is not on either end of the daisy chain and is not directly connected to the MMI or to the SDI All intermediate cards cards not on the ends must have SW1 both positions 7 and 8 set to ON SW1 settings for three HLCs in a daisy chain The following table lists the DIP switch settings for three HLCs in a daisy chain Position Determines HLC 0 HLC 1 HLC 2 Default 1 Address O...

Page 58: ...efine the binary address which when converted to decimal creates the HLC address Therefore when displayed using the DISPLAY CONFIG D C command see DISPLAY CONFIG D C on page 102 the settings will be shown in reverse as in 6 1 instead of 1 6 2 Positions 7 and 8 are determined by which cards are at the MMI and SDI ends Address Position 1 Position 2 Position 3 Position 4 Position 5 Position 6 0 OFF O...

Page 59: ... OFF OFF ON OFF 19 ON ON OFF OFF ON OFF 20 OFF OFF ON OFF ON OFF 21 ON OFF ON OFF ON OFF 22 OFF ON ON OFF ON OFF 23 ON ON ON OFF ON OFF 24 OFF OFF OFF ON ON OFF 25 ON OFF OFF ON ON OFF 26 OFF ON OFF ON ON OFF 27 ON ON OFF ON ON OFF 28 OFF OFF ON ON ON OFF 29 ON OFF ON ON ON OFF 30 OFF ON ON ON ON OFF 31 ON ON ON ON ON OFF Address Position 1 Position 2 Position 3 Position 4 Position 5 Position 6 ...

Page 60: ...re installation Standard 01 02 Labeling the HLC In situations where multiple HLCs are present label each HLC faceplate with the card s shelf slot and daisy chain address You must know the card s address to log in to and administer it ...

Page 61: ...July 1999 Hardwareinstallation Section C Performing the installation In this section Overview 44 Cable descriptions 45 MMI terminal connection scenarios 49 Installing and cabling a single HLC 51 Installing and cabling multiple HLCs 53 ...

Page 62: ...cables and gives pin out information for the cables that must be ordered separately giving you the option of building these cables yourself MMI terminal connection scenarios There are three possible methods of connecting an MMI terminal to a Meridian HomeOffice II Line Card for maintenance access Installing and cabling a single HLC Use these procedures to install and cable single HLC systems Insta...

Page 63: ...tworks SDI Extension cable ordered separately from Nortel Networks HomeOffice II Line Card Multi I O cable The illustration on the next page shows the HomeOffice II Line Card HLC Multi I O cable P1 is a 25 Pair Telco connector that links the HLC to the IPE shelf or Option 11 cabinet P2 is a male 25 pin connector that links the HLC to an MMI terminal for card maintenance P3 is a female 25 pin conne...

Page 64: ...46 Meridian HomeOffice II Hardware installation Standard 01 02 isg607_i eps P1 IPE shelf Option 11 cabinet P2 MMI male P3 SDI female ...

Page 65: ...n construct the cable with a maximum length of approximately 14 5 meters 48 feet using the following pin out table Notes The following factors may play a role in your individual situation 1 If you purchase this cable from Nortel Networks request product number NTDR58AA order code A0748519 2 If you use the NTDR58AA cable you may need a gender changer to make this connection at the terminal 3 If the...

Page 66: ...rom a Nortel Networks distributor or you can construct the cable with a maximum length of approximately 14 5 meters 48 feet using the following pin out table Notes The following factors may play a role in your individual situation 1 If you purchase this cable from Nortel Networks request product number NTDR59AA order code A0748520 2 If you use the NTDR59AA cable you will need a null modem adapter ...

Page 67: ...e to the female 25 pin connector of the MMI extension cable see page 47 Then attach the male 25 pin connector of the MMI extension cable to the female connector of the dumb terminal This connection may also require a 25 pin to 9 pin adapter The maximum distance between the HLC and the dumb terminal is approximately 15 meters 50 feet This allows approximately 0 5 meter 2 feet for the HLC Multi I O ...

Page 68: ... the male 25 pin connector of the Meridian HomeOffice II Line Card Multi I O cable Plug 2 to the female 25 pin connector on the back of the modem To complete this connection you need a customer supplied cable having the same pin out as the MMI extension cable see page 47 a female 25 pin connector on one end and the proper interface for connecting to the modem on the other end The maximum distance ...

Page 69: ...ale 25 pin connector of the SDI extension cable to the switch s SDI connection For details on the potential methods of connecting to an MMI terminal see MMI terminal connection scenarios on page 49 This topic explains how to install and cable one HLC in a single card system Refer to the illustration on page 27 for help in making the proper connections If you are installing multiple HLCs see Instal...

Page 70: ...odules and Option 11 cabinets 2 If cable lengths allow plug the male 25 pin connector P2 of the HLC Multi I O cable into the MMI terminal If the cable is too short plug P2 into the female 25 pin connector of the MMI extension cable and plug the other end of this cable the male 25 pin connector into the MMI terminal Note Obtain the MMI extension cable from your Nortel Networks distributor by reques...

Page 71: ... connecting to an MMI terminal see MMI terminal connection scenarios on page 49 This topic explains how to install and cable multiple HLCs into the same system Refer to the illustration on page 29 for help in making the proper connections If you are installing a single HLC see Installing and cabling a single HLC on page 51 To prepare for installation 1 Configure each slot into which an HLC is to b...

Page 72: ...plug the 25 Pair Telco connector P1 of an HLC Multi I O cable into the shelf connector associated with that HLC s card slot Note This step applies to both IPE modules and Option 11 cabinets 2 If cable lengths allow plug the male 25 pin connector P2 of the HLC Multi I O cable associated with the HLC in the lowest numbered slot in the daisy chain into the MMI terminal Go to step 3 If the cable is to...

Page 73: ...XX where XX is the daisy chain address of the active card If the proper daisy chain address does not appear in the system prompt log out of the system and check the card for proper DIP switch 1 SW1 address configuration Pay close attention to the settings for positions 7 and 8 MMI end and SDI end If the proper daisy chain address still does not appear in the system prompt log out of the system and...

Page 74: ...56 Meridian HomeOffice II Hardware installation Standard 01 02 ...

Page 75: ...uide 57 C h a p t e r 3 Software configuration In this chapter Overview 58 Configuring a slot 59 Section A Trunk configuration 61 Section B Voice and data port configuration 73 Section C HomeOffice II Line Card configuration 81 ...

Page 76: ... each card slot occupied by an HLC is configured at the switch as an XDLC card slot Trunk configuration Trunk configuration the following elements of your Meridian HomeOffice II system ISDN PRI trunks ISDN BRI lines Voice and data port configuration This section explains the function of the voice and data ports in a Meridian HomeOffice II system and how to configure these ports for your HomeOffice...

Page 77: ... will reside to complete slot configuration 1 Log in to the system See LOGIN L on page 91 Result The MMI presents you with the logged on command prompt see Command prompts on page 91 2 Enter the HOST command to access the SDI connection See HOST HO on page 94 Result After you complete the sequence outlined on page 94 the switch presents you with a CONNECTED message 3 Follow the instructions in the...

Page 78: ...60 Meridian HomeOffice II Software configuration Standard 01 02 ...

Page 79: ...Line Card Configuration Guide 61 July 1999 Softwareconfiguration Section A Trunk configuration In this section Overview 58 Trunk configuration 61 ISDN BRI line requirements at the corporate office 65 ...

Page 80: ... BRI trunk access is not supported in North America Host trunk configuration Host trunk configuration for the Meridian HomeOffice II system requires telling your service provider the type of ISDN connection PRI or BRI you need and what parameters to configure In some situations under strict limitations a T1 E1 trunk may be used ISDN BRI configuration ISDN BRI configuration whether for host trunks ...

Page 81: ...d telephone network PSTN To ensure full functionality for all remote sites served by each HLC verify with your service provider that the following elements are configured on each trunk two way voice and two way data capability Caller ID allows the security level for the HLC to be Level 2 Caller ID end to end digital circuitry no analog segments check with both long distance and local service provi...

Page 82: ...to DTA NDEC FEDC to EITHER Note IBNT2 is an example of a DMS trunk with data capability ISDN BRI configuration Some locations may require ISDN BRI service from the Meridian 1 or SL 100 switch the host trunk connection instead of PRI for geographical reasons ISDN BRI configuration is identical to ISDN PRI configuration so if your host trunk configuration must be BRI the same configuration elements ...

Page 83: ...er to administer or support a Router at a telecommuter s home office ACD agents are connected to a PBX that does not provide ACD capability For this scenario the ISDN BRI line connects the ACD agents to the corporate PBX where the call center is located Configuration requirements Ensure that the ISDN BRI service to the data network administrator s desk is configured with the following items two B ...

Page 84: ...ration example North America The following example shows an ISDN BRI line card configuration on an Option 11C PBX using the following Software Release 23 Issue 35 Enterprise Business Feature Set Prompts may change depending on software version and packages feature set installed System limits Ensure enough DSLs and TNs are available You can check this using LD 22 ld 22 REQ slt TNS 1000 LEFT 955 USE...

Page 85: ...tomer Data REQ chg TYPE cdb CUST 0 AML_DATA ANI_DATA ATT_DATA AWU_DATA CCS_DATA CDR_DATA FCR_DATA FFC_DATA FTR_DATA HSP_DATA ICP_DATA IMS_DATA INT_DATA LDN_DATA MPO_DATA NET_DATA OPT AC2 FNP ISDN yes ISDN BRI PNI PINX_DN MMSN MBG BSGC PFX1 PFX2 HLOC LSC RCNT PSTN TNDM PCMC SATD OCLI TIDM DASC ...

Page 86: ...X EXTT FTOP APAD VNR NIT NAS NAS FOPT CNDN CNAT PCAT CNIP DMWM MWNS NIT_DATA OAS_DATA RDR_DATA ROA_DATA TIM_DATA TST_DATA LD 27 LAPD REQ new TYPE lapd PGPN 0 Used in DSL below LAPD yes T200 T203 N200 N201 K N2X4 PGPN LD 27 MISP REQ new TYPE misp LOOP 1 Card Number APPL bril APPL ...

Page 87: ...SP 1 CTYP uilc LD 27 UILC DSL REQ new TYPE dsl DSL 2 0 Slot unit APPL bril DES mho1 CUST 0 B1CT vce dta B2CT vce dta LDN MTEI MCAL MTSP LAPD 0 PGPN entry in LAPD above PRID 6 NI 1 ISDN PDCA FDN EFD HUNT EHT TGAR 0 NCOS SGRP CLS LD 27 UILC TSP REQ new TYPE tsp DSL 2 0 USID 1 SPID 0012000 BChan1 SPID 0012001 BChan2 SPID ...

Page 88: ...RANS FEAT SSRV_NI DN 2001 BChan2 CT vce dta MCAL CLIP PRES COLP TRANS FEAT SSRV_NI DN DFDN 2000 Used in HLC remote config Configuration example Europe LD 27 SILC REQ new TYPE card TN 3 Card Number MISP 1 CTYP silc LD 27 SILC DSL REQ NEW TYPE DSL DSL 3 0 APPL BRIL DES HOII CUST 0 MODE NTAS B1CT VCE DTA Voice and Data B2CT VCE DTA ...

Page 89: ...PD 0 PRID 2 Euro ISDN ETSI PDCA FDN EFD HUNT EHT TGAR 0 NCOS SCPW SGRP CAC CLS UNR LD 27 SILC TSP REQ NEW TYPE TSP DSL 3 0 USID 0 SUPL_SVC DN 3000 First ISDN no CT VCE DTA MCAL CLIP PRES COLP TRANS FEAT SSRV_ETSI DN 3001 Second ISDN no CT VCE DTA MCAL CLIP PRES COLP TRANS FEAT SSRV_ETSI ...

Page 90: ...72 Meridian HomeOffice II Software configuration Standard 01 02 DN DFDN 3000 Used in HLC remote config ...

Page 91: ...e Card Configuration Guide 73 July 1999 Softwareconfiguration Section B Voice and data port configuration In this section Overview 74 Understanding port relationships 75 Configuring voice and data ports 77 ...

Page 92: ...s of ports in the set up and configuration of a fully functioning Meridian HomeOffice II Line Card These types of ports are voice data HLC Configuring voice and data ports For Meridian HomeOffice II to function properly you must configure voice and data ports for each channel on the HLC This is a switch configuration process Information on the following topics will aid your completion of the confi...

Page 93: ...nication between the switch and the HomeOffice II Line Card HLC travels a path provided by the voice port At the remote site communication between the Remote Daughterboard RDB in the HomeOffice Router and the Meridian digital telephone also travels a path provided by the voice port The data port in a Meridian HomeOffice II system provides the communication path between the HLC at the local site an...

Page 94: ...g voice and data ports on page 77 The HLC port refers to the specific voice and data port pairing through which the assigned user or in multiple user or ACD environments the logged in user accesses the corporate switch PSTN Meridian 1 or SL 100 PBX HomeOffice Router Data path Data path Data path Voice path Voice path Voice path Data path RDB inside Router HLC inside PBX ...

Page 95: ...ports for each channel on the HLC This configuration takes place at the switch Port mapping The following table shows the correct mapping between voice and data ports and HLC channels on both Meridian 1 and SL 100 switches HLC channel Meridian 1 SL 100 Voice port Data port Voice port Data port 0 0 16 0 1 1 1 17 2 3 2 2 18 4 5 3 3 19 6 7 4 4 20 8 9 5 5 21 10 11 6 6 22 12 13 7 7 23 14 15 8 8 24 16 1...

Page 96: ... with all the features such as voice mail call transfer and so on that are configured on the telecommuter s local site telephone On an SL 100 switch refer to switch documentation for the actual parameter if you are using a cordless telephone Data port configuration Configure the data port as an MCA data adapter with the first line able to make and receive data calls To configure the data port as a...

Page 97: ...operly configure the Online Local Calling Online LC key The Online LC key toggles the Meridian digital telephone on and off the ISDN connection at the corporate switch This key turns the Meridian HomeOffice II system on and off allowing telecommuters telephones in the local calling mode to operate as normal telephones in the public switched telephone network PSTN Proper operation requires a featur...

Page 98: ...ing voice and data port configuration 1 If you are not already logged in to the system log in to the MMI See LOGIN L on page 91 Result The HLC command prompt appears as shown on page 91 2 Enter the HOST command to access the SDI connection See HOST HO on page 94 Result After you complete the sequence outlined on page 94 the switch presents you with a CONNECTED message 3 Complete voice and data por...

Page 99: ...Line Card Configuration Guide 81 July 1999 Softwareconfiguration Section C HomeOffice II Line Card configuration In this section Overview 82 Mandatory HLC configuration 83 Optional HLC configuration 84 ...

Page 100: ... a data port for each channel a security level for the HLC Note If you choose security level 3 you must configure a security identifier for each channel Optional HLC configuration Optional HomeOffice II Line Card HLC configuration involves those features that enable complete Meridian HomeOffice II functionality but are not required for basic operation of the HLC These features include HLC wide con...

Page 101: ... number You must configure the ISDN number to which the telecommuter s traffic from the corporate office is to be forwarded This is the ISDN number of the telecommuter s home office See SET REMOTE S R on page 131 Security level and security identifier You must set determine what level of call security that you wish to maintain for the entire HLC If you choose the maximum level of security Level 3 ...

Page 102: ...onizes the clock on the HLC to the clock on the corporate switch or enables the HLC s clock to keep its time separately Site name This setting names or renames the site s served by the HLC being configured Password It redefines the password required for gaining access to the HLC Note The HOST password required for gaining access to the switch via the SDI connection is not configurable Channel spec...

Page 103: ... s clock This feature may only be used when Autoclock has been disabled through the SET CONFIG S C command as discussed on page 84 See SET TIME S T on page 134 SET DATE S D This command establishes the date kept by the HLC See SET DATE S D on page 118 Capturing the information Preinstallation planning see Planning for the telecommuting needs of the company on page 23 recommends recording this info...

Page 104: ...86 Meridian HomeOffice II Software configuration Standard 01 02 ...

Page 105: ...placement 90 LOGIN L 91 HELP HE or menu 93 HOST HO 94 COPY ONOFFTABLE C O 96 QUIT Q 98 Section A DISPLAY D commands 99 Section B SET S commands 111 Section C ERASE E commands 137 Section D OFFLINE O commands 143 Section E PROVISION P commands 147 Section F TEST T menu 153 Section G UPLOAD U command 159 ...

Page 106: ...N HO for HOST or HE for HELP and pressing Enter For two word commands leave one space between the letters corresponding to each word such as S D for SET DATE Single variation commands The following commands have only one variation LOGIN L The LOGIN L command enables you to access an HLC or the switch to perform maintenance functions HELP HE or menu The HELP HE or menulists all the MMI commands tha...

Page 107: ...mands enable you to manage ISDN costs by disconnecting users from the PBX PROVISION P commands PROVISION P commands enable you to save and erase HLC configuration settings SET S commands SET S commands enable you to establish configuration settings on a card wide or user specific basis depending on the command variation TEST T menu The TEST T menu presents test commands that enable you to verify t...

Page 108: ...Office II Line Card HLC is field replaceable only The HLC must NOT be serviced in the field 2 In the event of failure you must return the HLC to Nortel Networks for repair or disposal DANGER Risk of personal injury The HLC contains a lithium battery and there is a danger of explosion if the battery is incorrectly replaced Nortel Networks will recycle or dispose of the battery ...

Page 109: ... For one card installations log in by typing LOGIN or L and pressing Enter For daisy chained installations log in by typing LOGIN XX or L XX where XX is the one or two digit HLC address and pressing Enter See Installing multiple HLCs on page 28 The LOGIN command and the address must be separated by a space For example to log in to an HLC with an address of 03 type the command LOGIN 03 L 03 LOGIN 3...

Page 110: ...rrect password the MMI presents you with the logged on command prompt See Command prompts on page 91 The on screen display is similar to the following figure The command prompt verifies a successful login Command prompts are discussed on page 91 Note You will be logged out after any fifteen minute period of inactivity Wed 05 26 1999 0 56 03 HLC l Enter Password Wed 05 26 1999 0 56 11 HLC ...

Page 111: ...At the command prompt type HELP HE or and press Enter Result The Help menu appears It is similar to the following figure Wed 06 07 1999 1 59 28 HLC HELP USAGE HElp HOST USAGE HOst to terminate DISPLAY USAGE Display Config Remote Phone Echo Onofftable Status SET USAGE Set Config Remote Id Phone Echo or Set Onofftable Time Date COPY USAGE Copy Onofftable ERASE USAGE Erase Remote Onofftable OFFLINE U...

Page 112: ...ch time you wish to perform system maintenance log in to the SDI connection again To access the switch s maintenance terminal 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 Result The MMI presents you with the logged on command prompt see Command prompts on page 91 2 At the command prompt type HOST or HO and press Enter Result The MMI prompts you for a password Note Th...

Page 113: ... your MMI session after any 15 minute period of inactivity but does not log out of the switch If the HLC MMI logs out before you log out of the switch s maintenance terminal you must do the following to terminate the connection to the switch a Log back in to the HLC MMI b Retype the HOST or HO command and press Enter c Retype the HOST password HOST and press Enter d Log out of the switch e Type th...

Page 114: ...e same schedule applies to multiple days or channels The HLC provides the following two ways to copy the table You can copy all seven days of a specific channel s schedule to any or all other channels schedules You can copy a single day of a specific channel s schedule to any or all other days of that same channel s schedule To copy Online Offline table settings to multiple channels or multiple da...

Page 115: ... to another channel type the channel from which the settings are to be copied the channel s to which the settings are to be copied If multiple channels are to receive the settings each channel is separated by a comma Example 6 7 8 and press Enter Result A message similar to the following appears Channel 6 Copied to Channel 7 8 one day s settings to another day enter the channel number the first th...

Page 116: ... session At the command prompt type QUIT or Q and press Enter Result The MMI logs out and presents you with the system command prompt The on screen display is similar to the following figure Note You are automatically logged out of the MMI after any 15 minute period of inactivity Fri 05 29 98 19 49 35 HLC q User logout Fri 05 29 98 19 49 42 HLC ...

Page 117: ...uide 99 July 1999 Maintenance Section A DISPLAY D commands In this section Overview 100 DISPLAY CONFIG D C 102 DISPLAY ECHO D E 104 DISPLAY ONOFFTABLE D O 105 DISPLAY PHONE D P 107 DISPLAY REMOTE D R 108 DISPLAY STATUS D S 110 ...

Page 118: ...HLC DISPLAY ECHO D E The DISPLAY ECHO or D E command displays the echo canceling settings of all channels on the HLC DISPLAY ONOFFTABLE D O The DISPLAY ONOFFTABLE or D O command displays the Online Offline table which is the schedule of times during the week at which the home office site using the specified channel has primary access to that channel s ISDN connection DISPLAY PHONE D P The DISPLAY ...

Page 119: ...Line Card Configuration Guide 101 July 1999 Maintenance DISPLAY STATUS D S The DISPLAY STATUS OR D S command displays the status of each user configured to the HLC ...

Page 120: ...k setting the site name card name The HLC s serial number firmware version and DIP switch settings also appear although this information is not entered with the SET command Note All home office sites served by an HLC have the same configuration settings To display the HLC s configuration settings 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 Result The MMI presents yo...

Page 121: ...7 HLC d c HLC S N NNTM183vedat 04 Firmware Version D1 15d1 FLASH 16 Port Echo Cancellation Init Sun 01 30 2000 5 03 49 Slot Position 6 Site Name Security Level for Card 1 Autoclock is Disabled Dip Switch 1 SW1 Settings S6 S1 OFF OFF OFF OFF OFF OFF Daisy Chain Address 00 S7 OFF MMI End S8 OFF SDI End Dip Switch 2 SW2 Settings S1 OFF 9600 Baud S2 OFF N81 S3 OFF Allow Flash Execution S4 OFF Meridian...

Page 122: ...ents you with the logged on command prompt See Command prompts on page 91 2 At the command prompt type DISPLAY ECHO or D E and press Enter Result The MMI displays the HLC s echo canceling settings The on screen display is similar to the following figure Wed 05 26 1999 16 28 52 HLC d e Echo Cancellation Channel 0 Active 64ms Channel 1 Active 64ms Channel 2 Active 64ms Channel 3 Active 64ms Channel ...

Page 123: ...O on page 124 Note The Online Offline table takes users online or offline on the specified day at the specified time It does not prevent users from accessing the Meridian HomeOffice II system To display the Online Offline table 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 Result The MMI presents you with the logged on command prompt See Command prompts on page 91 2 A...

Page 124: ...4 Online at 13 00 Mon Entry 5 Offline at 17 00 Tue Entry 1 Online at 08 00 Tue Entry 2 Online at 08 30 Tue Entry 3 Offline at 12 00 Tue Entry 4 Online at 13 00 Tue Entry 5 Offline at 17 00 Wed Entry 1 Online at 08 00 Wed Entry 2 Online at 08 30 Wed Entry 3 Offline at 12 00 Wed Entry 4 Online at 13 00 Wed Entry 5 Offline at 17 00 Thu Entry 1 Online at 08 00 Thu Entry 2 Online at 08 30 Thu Entry 3 O...

Page 125: ...pt See Command prompts on page 91 2 At the command prompt type DISPLAY PHONE or D P and press Enter Result The MMI displays the HLC s telephone characteristics that are set on a per channel basis by the set phone command The on screen display is similar to the following figure Wed 06 07 1999 2 19 02 HLC d p Channel Phone Type Indicator Update 0 Corded Disabled 1 Corded Disabled 2 Corded Disabled 3...

Page 126: ...ssary to obtain an outside line at the corporate switch such as 9 See SET REMOTE S R on page 131 Note Each home office site served by the same HLC has a unique remote number that this command displays To display remote numbers 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 Result The MMI presents you with the logged on command prompt See Command prompts on page 91 2 At...

Page 127: ...0 Remote number for channel 2 7204 Remote number for channel 3 7206 Remote number for channel 4 7208 Remote number for channel 5 7210 Remote number for channel 6 4542 Remote number for channel 7 7214 Remote number for channel 8 7216 Remote number for channel 9 7218 Remote number for channel 10 7220 Remote number for channel 11 7222 Remote number for channel 12 7224 Remote number for channel 13 722...

Page 128: ... logged on command prompt See Command prompts on page 91 2 At the command prompt type DISPLAY STATUS or D S and press Enter Result The MMI s display of the status of each channel on the HLC is similar to the following figure Wed 05 26 1999 1 28 09 HLC di s Channel 0 Agent 0 Online Inactive Channel 1 Online Active Channel 2 Inactive Channel 3 Online Inactive Channel 4 Online Inactive Channel 5 Onli...

Page 129: ...111 July 1999 Maintenance Section B SET S commands In this section Overview 112 SET CONFIG S C 114 SET DATE S D 118 SET ECHO S E 120 SET IDENTIFIER S I 122 SET ONOFFTABLE S O 124 SET PHONE S P 128 SET REMOTE S R 131 SET TIME S T 134 ...

Page 130: ...ned by the HLC SET ECHO S E Use the SET ECHO or S E command to enable or disable echo canceling for any or all of the HLC s 16 channels SET IDENTIFIER S I Use the SET IDENTIFIER or S I command to assign a unique Security Identifier for each individual HomeOffice site or user agent SET ONOFFTABLE S O Use the SET ONOFFTABLE or S O command to assign the schedule of times during the week that a teleco...

Page 131: ... Use the SET REMOTE or S R command to assign the ISDN number to which the HLC must forward calls made to the telecommuter s corporate office telephone SET TIME S T Use the SET TIME or S T command to set the HLC s clock to a time other than that kept at the switch s clock ...

Page 132: ...onfiguration settings 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 Result The MMI presents you with the logged on command prompt See Command prompts on page 91 2 At the command prompt type SET CONFIG or S C and press Enter Result The MMI s display of the current security level and prompt for a new security level is similar to the following figure Wed 05 26 1999 16 44...

Page 133: ...figuration SL 100 See HLC security on page 11 for a discussion of the properties of the various Security levels IF you wish to THEN keep the current security level press Enter change the HLC s security level Result A message similar to the following appears Security Level 2 Set Autoclock Current value OFF type a new security level based on the following table and press Enter Level Description Leve...

Page 134: ...nds upon the new setting according to the following table IF you wish to THEN type keep the current site name NO and press Enter or just press Enter then go to step 6 Result a prompt similar to the following appears Change System Password YES or NO change the site name YES and press Enter Result A prompt similar to the following appears Enter Site Name Current Value NT1 Type the new site name and ...

Page 135: ...aving the information would be lost 7 If you wish to save the information type PROVISION SAVE or P S and press Enter See PROVISION SAVE P S on page 149 IF you wish to THEN keep the current password type NO and press Enter or just press Enter change the password type YES and press Enter Result The following message appears Enter Current Password a Enter the current password Result The following mes...

Page 136: ...IG S C on page 114 To change the date kept by the HLC 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 Result The MMI presents you with the logged on command prompt See Command prompts page 91 2 At the command prompt type SET DATE or S D and press Enter Result The MMI s display of its current date and prompt for a new one is similar to the following figure Wed 05 26 1999...

Page 137: ...steps has not yet been saved and is currently stored only in RAM If the board were to be removed or the power turned off without saving the information would be lost 4 If you wish to save the information type PROVISION SAVE OR P S and press Enter See PROVISION SAVE P S on page 149 IF you wish to THEN keep the date currently maintained by the HLC press Enter change the date maintained by the HLC ty...

Page 138: ...2 At the command prompt type SET ECHO or S E and press Enter Result The MMI s request for the channel where you want to configure echo canceling and the setting you want to establish on that channel is similar to the following 3 Configure echo canceling for the HLC according to the following table IF you wish to THEN enable echo canceling for a channel type the channel for which echo canceling is ...

Page 139: ... information would be lost 4 If you wish to save the information type PROVISION SAVE or P S and press Enter See PROVISION SAVE P S on page 149 disable echo canceling for a channel type the channel for which echo canceling is being disabled OFF Example 6 OFF and press Enter Result A message similar to the following appears Echo Cancellation for Channel 6 Inactive configure echo canceling for anothe...

Page 140: ...he MMI presents you with the logged on command prompt See Command prompts on page 91 2 At the command prompt type SET IDENTIFIER or S I and press Enter Result The MMI s prompt for the channel agent optional and security ID that you want to configure is similar to the following 3 Configure a security identifier according to the following table IF you wish to THEN configure a security identifier for...

Page 141: ...VE or P S and press Enter See PROVISION SAVE P S page 149 configure a security identifier for an Agent using channel 6 type the following information the channel to which the security identifier is to apply the agent number to which the security identifier is to apply the security identifier of no more than ten digits Example 6 3 1234567890 and press Enter Result A message similar to the following...

Page 142: ...Office Router establishing an ISDN connection at 8 00 a m The system administrator can instruct the HLC to terminate the ISDN connection for lunch at 11 30 a m reestablish the connection at 12 30 p m and terminate the connection for the day at 5 00 p m Overriding OFFLINE commands The HomeOffice II user has the ability to override the times at which the ISDN connection is terminated should one of t...

Page 143: ...nfiguring multiple days or channels with identical settings see COPY ONOFFTABLE C O on page 96 to expedite the process 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 Result The MMI presents you with the logged on command prompt See Command prompts page 91 2 At the command prompt type SET ONOFFTABLE or S O and press Enter Result The MMI s prompt for the channel setting ...

Page 144: ... 00 8 15 8 30 or 8 45 Example 6 ON Mon 8 00 and press Enter Result A message similar to the following appears Channel 6 Online on Mon at 8 00 enter an Offline command type the following information the channel number of the ISDN connection which is to be deactivated OFF the first three letters of the day on which the connection is to be deactivated the time at which the connection is to be deactiv...

Page 145: ...he preceding steps has not yet been saved and is currently stored only in RAM If the board were to be removed or the power turned off without saving the information would be lost 4 If you wish to save the information type PROVISION SAVE or P S and press Enter See PROVISION SAVE P S on page 149 ...

Page 146: ...lete HomeOffice II functionality INDICATOR UPDATE MODE ENABLE OR DISABLE This setting identifies the status of Indicator Update an On demand Mode feature Indicators on remote telephone sets require a data call every time they change to reflect activity on the local switch When Indicator Update is disabled indicators go blank when a data call goes down When Indicator Update is enabled the HLC place...

Page 147: ...ote telephone is cordless the number of the channel for which you want to configure telephone characteristics and press Enter Result A message similar to the following appears Cordless Phone Attached YES or NO Type YES and press Enter Result A message similar to the following appears Channel 6 Cordless phone attached Indicator Update Mode Enabled Note Indicator Update Enabled may increase phone ch...

Page 148: ... press Enter See PROVISION SAVE P S on page 149 5 If you want to configure the telephones of other channels return to Step 2 you want to enable indicator update ENABLE and press Enter Result A message similar to the following appears Channel 6 corded phone attached Indicator Update Mode Enabled Note Indicator Update Enabled may increase phone charges you want to disable indicator update DISABLE an...

Page 149: ...e the remote number separating the significant digits the ISDN number from trunk access digits The HLC recognizes numeric digits 0 9 commas periods pound signs asterisks dashes Commas are used for separation and to give a two second delay Periods are used solely for separation Pound signs and asterisks are treated as digits and dashes are ignored Separators and caller ID verification When the secu...

Page 150: ...ote numbers for each remote site on the following forms found in the Meridian HomeOffice II Planning Guide NTP 555 8321 101 Line Card Ports Configuration Meridian 1 Line Card Ports Configuration SL 100 To configure a user s remote number 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 Result The MMI presents you with the logged on command prompt See Command prompts on p...

Page 151: ...F you wish to THEN configure a remote number for the channel type the following information the channel number the ISDN number of the remote site using the channel Example 6 9725551234 and press Enter Result A message similar to the following appears Remote number for channel 6 9725551234 configure a remote number for an agent type the following information the channel number the agent number the ...

Page 152: ... is disabled through the SET CONFIG S C command See SET CONFIG S C on page 114 To change the time kept by the HLC 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 2 At the command prompt type SET TIME or S T and press Enter Result The MMI s display of its current time and prompt for a new time is similar to the following figure 3 Type the time in 24 hour HH MM SS format ...

Page 153: ...he board were to be removed or the power turned off the information would be lost 5 If you wish to save the information enter PROVISION SAVE or P S and press Enter See PROVISION SAVE P S on page 149 IF you wish to THEN keep the time currently maintained by the HLC press Enter change the time maintained by the HLC type the time in 24 hour HH MM SS format and press Enter Result A message similar to ...

Page 154: ...136 Meridian HomeOffice II Maintenance Standard 01 02 ...

Page 155: ...Line Card Configuration Guide 137 July 1999 Maintenance Section C ERASE E commands In this section Overview 138 ERASE ONOFFTABLE E O 139 ERASE REMOTE E R 141 ...

Page 156: ...ing to the needs of the company and its telecommuters ERASE ONOFFTABLE E O Use the ERASE ONOFFTABLE or E O command to remove individual entries or an entire day s entries from a channel s Online Offline table ERASE REMOTE E R Use the ERASE REMOTE or E R command to permanently remove information remote sites or individual agents from HLC channels ...

Page 157: ... s prompt for the Online Offline table information that you want to erase is similar to the following figure 3 Remove entries from a channel s ISDN Online Offline schedule in one of the following two formats IF erasing THEN one entry from one day of a channel s table type the following information the channel number from which the entry is to be erased the first three letters of the day from which...

Page 158: ...t 4 If you wish to save the information type PROVISION SAVE or P S and press Enter See PROVISION SAVE P S on page 149 one day s entries of a channel s table type the following information the channel from which the entry is to be erased the first three letters of the day to be erased Example 6 Fri and press Enter Result A message similar to the following appears Channel 6 All Entries for Fri Clear...

Page 159: ...agent number of the remote telephone number that you want to remove from the HLC is similar to the following figure 3 Remove information from an HLC channel according to the following table IF erasing THEN an entire channel type the number of the channel to be erased Example 6 and press Enter Result A message similar to the following appears Channel 6 Remote Number erased a single agent type the f...

Page 160: ... not yet been saved and is currently stored only in RAM If the board were to be removed or the power turned off the information would be lost 4 If you wish to save the information type PROVISION SAVE or P S and press Enter See PROVISION SAVE P S on page 149 more channels or agents return to Step 2 IF erasing THEN ...

Page 161: ...Line Card Configuration Guide 143 July 1999 Maintenance Section D OFFLINE O commands In this section Overview 144 OFFLINE NORMAL O N 145 OFFLINE FORCE O F 146 ...

Page 162: ...hether the user was unexpectedly called away or is simply absentminded and left the remote site without releasing the channel s ISDN connection as long as you are present to exercise this command the ISDN connections are always accessible OFFLINE NORMAL O N Use the OFFLINE NORMAL or O N command to request that a user release the ISDN connection OFFLINE FORCE O F Use the OFFLINE FORCE or O F comman...

Page 163: ...verride an offline command from the Online Offline table by pressing the Online LC key a user can override the OFFLINE NORMAL command to continue the call If it is critical that the agent release the connection immediately you can enter an OFFLINE FORCE command to terminate the connection without delay see OFFLINE FORCE O F on page 146 To request that a user release the channel s ISDN connection 1...

Page 164: ...g in to the MMI See LOGIN L on page 91 2 At the command prompt type OFFLINE FORCE or O F and press Enter Result The MMI s prompt for the channel whose ISDN connection you want to terminate is similar to the following figure 3 Terminate a channel s ISDN connection without warning to the affected user by typing the channel number and pressing Enter Result The MMI displays a message similar to the fo...

Page 165: ...Line Card Configuration Guide 147 July 1999 Maintenance Section E PROVISION P commands In this section Overview 148 PROVISION SAVE P S 149 PROVISION REVERT P R 150 PROVISION ERASE P E 151 ...

Page 166: ...mand PROVISION SAVE P S Use the PROVISION SAVE or P S command to store to machine memory the most recent changes PROVISION REVERT P R Use the PROVISION REVERT or P R command to return to the most recently saved information concerning specific telecommuters PROVISION ERASE P E Use the PROVISION ERASE OR P E command to reset information concerning specific telecommuters ...

Page 167: ...TABLE and ERASE commands To save information pertaining to HomeOffice sites 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 2 Type P S and press Enter Result The MMI s notification that the latest changes to the HLC s provisioning settings is similar to the following figure The most recent changes are now stored in machine memory Thu 05 27 1999 8 02 01 HLC p s Provision...

Page 168: ...g settings 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 2 To discard all changes to HLC settings type P R and press Enter Result The MMI s notification that it has returned the HLC s provisioning settings to its last saved settings is similar to the following figure The most recent changes are discarded and the previously saved entries are retained Thu 05 27 1999 8 1...

Page 169: ...PROVISION SAVE command To reset all provisioning to the original factory default settings 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 2 To reset all provisioning type P E and press Enter Result The MMI s notification that it has erased all changes that you have ever made to its provisioning is similar to the following figure All changes to HLC provisioning settings ...

Page 170: ...152 Meridian HomeOffice II Maintenance Standard 01 02 ...

Page 171: ...Line Card Configuration Guide 153 July 1999 Maintenance Section F TEST T menu In this section Overview 154 Connectivity test 155 Phone test 156 ...

Page 172: ...st see page 155 passes but a problem still exists the Phone Test see page 156 can isolate the problem Connectivity test Use a Connectivity Test to verify the connection between the HLC and the Remote Daughterboard RDB in the HomeOffice Router Phone test Use a Phone Test to verify signaling paths between the digital telephone and the Remote Daughterboard RDB in the HomeOffice Router ...

Page 173: ... displays the Test T menu 3 Test the HLC s connection to the RDB by running a Connectivity test a Type 1 and press Enter Result The following message appears Enter Channel to test 0 15 ALL b Type the number of the channel to be tested or ALL and press Enter Result The following message appears Test in Progress Please wait When the Connectivity Test is finished the MMI displays the channel number t...

Page 174: ...The MMI displays the Test T menu 3 Test the RDB s connection to the digital telephone by running a Phone test a Type 2 and press Enter Result The following message appears Enter Channel to test 0 15 ALL b Type the number of the channel to be tested and press Enter Result The following message appears Test in Progress Please wait When the Connectivity Test is finished the MMI displays the channel n...

Page 175: ...assed The connection between the digital telephone and the RDB is good Phone failed There is a problem with the telephone at the tested site Phone type invalid The telephone at this site is not a model supported by HomeOffice Phone not attached No telephone is attached at the site for which the test was requested Both Site offline The requested channel is not online Test timed out Phone There is a...

Page 176: ...158 Meridian HomeOffice II Maintenance Standard 01 02 ...

Page 177: ...Line Card Configuration Guide 159 July 1999 Maintenance Section G UPLOAD U command In this section Overview 160 Upload U 161 ...

Page 178: ...ule You upgrade the firmware using the following procedures with the firmware file that you specify First enter an UPLOAD U command The MMI asks if it should reboot to E PROM Answer NO to cancel the upload process Answer YES to begin the UPLOAD process After rebooting to E PROM the card is ready to upgrade its firmware using the Xmodem protocol from your terminal software which enables the HLC to ...

Page 179: ...ion 2 of SW2 terminal settings on the HLC that is to receive the updated firmware to OFF Execute a PROVISION SAVE PS command see page 149 before you remove the HLC for any reason This saves the most recent changes to provisioning settings such as remote numbers security identifiers Online Offline schedules and so on If you remove the HLC from its slot you lose any unsaved changes to these settings...

Page 180: ...162 Meridian HomeOffice II Maintenance Standard 01 02 5 From the Data Options menu select Transfer Protocol 6 From the Transfer Protocol pull down menu select Xmodem ...

Page 181: ...at the bottom of the screen serves only to signal that the HLC is waiting for the filename of the firmware file you wish to download to Flash memory from Flash memory The following message appears Firmware is executing from Flash Reboot to EPROM Type N and press Enter to cancel the upload Type Y and press Enter to reboot the system to EPROM Result The following message appears Booting EPROM Please...

Page 182: ... Standard 01 02 8 From the Data pull down menu select Send file 9 In the resulting dialog boxes locate the file containing the desired firmware load and press Enter Result Your terminal software now uploads the new firmware file to the HLC ...

Page 183: ...Line Card Configuration Guide 165 C h a p t e r 5 Troubleshooting In this chapter Overview 166 Dropped calls 167 No voice path 168 Echo on line 169 Blocked calls 170 Unsatisfactory Flash 175 ...

Page 184: ...s on your Meridian HomeOffice II system No voice path These are solutions to the most likely sources of the loss of voice path on a Meridian HomeOffice II system Echo on line The solution to the most likely source of echo on a Meridian HomeOffice II system is presented here Blocked calls These procedures give you the solutions to the most likely sources of blocking on a Meridian HomeOffice II syst...

Page 185: ...e security identifier of the remote sites where the problem is occurring The remote site s security identifier security ID is displayed in Local Manager the HomeOffice Router software Check this number against the security ID recorded on the Line Card Ports Configuration form that you completed from the Meridian HomeOffice II Planning Guide NTP 555 8321 101 when you originally configured the HLC I...

Page 186: ...ure for displaying an HLC s remote numbers see DISPLAY REMOTE D R on page 108 If necessary reconfigure the remote number see SET REMOTE S R on page 131 2 Verify the cabling connections Refer to the figures on pages 27 and 29 for illustrations of the proper cabling connections for one and multiple HLC systems respectively For the proper procedures used to cable one HLC and multiple HLC systems refe...

Page 187: ...try these solutions may resolve the problem To troubleshoot line echo 1 Check your echo canceling settings For the procedure necessary to display the HLC s echo canceling settings see DISPLAY ECHO D E on page 104 For the procedure necessary to change an HLC s echo canceling settings see SET ECHO S E on page 120 2 If the problem persists contact technical support ...

Page 188: ...wing locations the HLC the HomeOffice Router the switch To check settings on the HLC 1 If you are not already logged in log in to the MMI See LOGIN L on page 91 Result The MMI presents you with the logged on command prompt See Command prompts on page 91 2 Check signaling connections in a Meridian HomeOffice II system TO check RUN a the connection between the HLC and the RDB Connectivity test See C...

Page 189: ...annel agrees with the remote number on the Line Card Ports Configuration form mentioned in the previous step I 5 If the problem persists check the settings on the HomeOffice Router see page 172 IF the security IDs THEN agree the problem is not with the security ID setting Go to step 4 don t agree reconfigure the remote site s security ID to agree with the security ID recorded on the Line Card Port...

Page 190: ...blem persists check the remote number configured for the remote site in question Ensure that it agrees with the remote number on the Line Card Ports Configuration form mentioned in the previous step I IF the security IDs THEN agree the problem is not with the security ID setting Go to step 3 don t agree do the following Reconfigure the remote site s security ID to agree with the Line Card Ports Co...

Page 191: ... type the case sensitive password in all uppercase letters and press Enter Result Five asterisks one for each letter of the password and one for the Enter keystroke and the word CONNECTED appear similar to the following figure 4 Refer to documentation specific to your particular switch for appropriate troubleshooting procedures don t agree do the following Reconfigure the remote site s remote numb...

Page 192: ...omatically terminates your MMI session after any 15 minute period of inactivity but does not log out of the switch If the HLC MMI logs out before you log out of the switch s maintenance terminal you must use the following procedure to terminate the connection to the switch a Log back in to the HLC MMI b Retype the HOST or HO command and press Enter c Retype the HOST password HOST and press Enter d...

Page 193: ...SAVE P S and press enter to save the card s most recent settings provisioning entries 2 Remove the HLC from the IPE shelf or Option 11 cabinet Set position 3 of DIP switch 2 SW2 to the desired mode by selecting one of the following options To force the HLC to execute from E PROM set SW2 position 3 to the ON position To allow the HLC to execute from Flash set SW2 position 3 to the OFF position 3 Re...

Page 194: ...176 Meridian HomeOffice II Troubleshooting Standard 01 02 ...

Page 195: ...Line Card Configuration Guide 177 A p pe n d i x A Man Machine Interface MMI commands In this appendix MMI commands 178 ...

Page 196: ...rial number firmware version and DIP switch settings for the HLC DISPLAY CONFIG D C on page 102 D E Display Echo Displays the echo canceling status of all 16 channels of the current HLC DISPLAY ECHO D E on page 104 D O Display Onofftable Displays the times at which the specified channel will have the ISDN connection and at which times the specified channel will be removed from the ISDN connection ...

Page 197: ...nate the connection HOST HO on page 94 L Login Logs in to the MMI terminal when the system has one HLC installed LOGIN L on page 91 L xx Login xx Logs in to an HLC when the system has more than one HLC where xx is the address of the HLC in the daisy chain LOGIN L on page 91 O F Online Force Terminates an active ISDN connection without delay and without warning to the affected user OFFLINE FORCE O ...

Page 198: ...he HLC SET CONFIG S C on page 114 S D Set Date Sets the date on the HLC SET DATE S D on page 118 S E Set Echo Sets the echo canceling status ON or OFF of each of the 16 channels on the current HLC SET ECHO S E on page 120 S I Set Identifier Sets the unique security identifier for the specified channel SET IDENTIFIER S I on page 122 S O Set Onofftable Sets the times at which the specified channel w...

Page 199: ...e telephone SET REMOTE S R on page 131 S T Set Time Sets the clock time on the HLC SET TIME S T on page 134 T Test Tests the viability of the connection between the HLC and the RDB or between the HLC and the digital telephone TEST T menu on page 153 U Upload Upgrades the HLC with the latest release of HLC firmware from a user supplied file UPLOAD U command on page 159 Command Description See ...

Page 200: ...182 Meridian HomeOffice II Man Machine Interface MMI commands Standard 01 02 ...

Page 201: ...utoclock 116 118 134 Automatic Call Distribution ACD going online 10 remote number 10 configuring 133 displaying 108 removing 142 usage 10 B Basic Rate Interface BRI configuration 64 remote site 2 baud 35 BRI See Basic Rate Interface BRI C cabling 13 corporate office site 7 daisy chain 7 29 38 45 48 53 54 55 HOST access 29 dumb terminal or PC COM port 49 50 extension cables 14 54 MMI 45 47 52 54 S...

Page 202: ...1 remote number 10 channel remote number 133 141 daisy chain 14 28 35 39 40 DIP switches 33 38 39 53 102 175 terminal settings 161 echo canceling 5 104 112 120 more than two HLC systems 38 multiple users agents per channel 9 11 141 one HLC systems 36 optional elements 84 password 5 84 91 remote number 133 required elements 83 remote number 16 133 security ID 83 security identifier 16 security leve...

Page 203: ... chaining and the SDI port 6 7 13 34 45 48 53 DIP switch configuration intermediate cards 39 more than two HLC systems 39 two HLC systems 38 DIP switches 33 settings more than two HLC systems 40 HLC Multi I O cable 34 maintenance access 6 36 maintenance terminal 7 14 MMI end 28 34 36 37 38 39 MMI port 7 45 more than two HLC systems 29 proper function 34 SDI end 28 34 36 37 38 39 94 SDI port 7 45 5...

Page 204: ...erface requirements 7 electromagnetic compatibility EMC 18 EMC 18 emissions standard 18 environmental and safety considerations 18 E PROM 8 35 160 force E PROM 35 ERASE E commands 89 137 142 ERASE ONOFFTABLE E O 138 ERASE REMOTE E R 138 141 agent 141 142 channel 141 Ethernet 2 7 execution mode allow Flash 35 160 Flash 160 force E PROM 8 35 160 extended digital line card XDLC 2 15 51 53 extension c...

Page 205: ...s 16 83 security remote number 11 maintenance access 38 47 94 HLC Multi I O cable 7 13 34 37 38 39 45 47 48 49 50 52 54 55 connectors 13 daisy chain 29 45 54 maintenance access 37 more than two HLC systems 48 55 two HLC systems 37 48 dumb terminal or PC COM port 49 50 maintenance access 38 45 47 52 MMI 52 54 MMI link 7 plugs 13 SDI 51 55 link 7 52 53 terminal server 49 HLC ports 76 HomeOffice II c...

Page 206: ... 91 multiple card system 91 password 91 long delay communication 9 M Maintenance 87 164 maintenance access 5 6 44 45 47 49 daisy chain 36 more than two HLC systems 29 multiple HLC systems 53 54 one HLC systems 36 51 two HLC systems 28 debug capability 12 HLC access 88 91 94 switch 94 access 59 76 80 88 91 94 terminal 44 49 maintenance terminal 7 14 HLC 5 36 switch 94 95 174 man machine interface M...

Page 207: ...bility 2 hardware 15 software 15 IPE 7 Meridian 1 installation and planning xv 24 Meridian 1 power engineering xv 24 Meridian 1 system engineering xv 24 Meridian digital telephone 2 4 6 HLC compatible models 4 Meridian HomeOffice II Command Shell User Guide xiv Meridian HomeOffice II Line Card HLC cabling 13 14 communication paths 76 daisy chain 14 28 35 cabling 7 53 54 HOST access 29 intermediate...

Page 208: ...OFFTABLE S O 112 124 125 SET PHONE S P 112 128 SET REMOTE S R 113 131 SET TIME S T 113 TEST T menu 89 153 Connectivity test 154 Phone test 154 UPLOAD U 89 159 MMI end 36 37 38 MMI extension cable 14 34 45 47 52 54 HLC Multi I O cable 47 modem 50 more than two HLC systems 39 40 HLC Multi I O cable 38 maintenance access 29 multiple users agents per channel 9 11 76 124 138 141 142 multiple agent user...

Page 209: ...figuration 63 recommended trunking option 63 procedures cabling an HLC 51 cabling multiple HLCs 53 54 COPY ONOFFTABLE C O 96 ERASE REMOTE 141 HOST H 94 LOGIN L 91 PROVISION ERASE P E 151 PROVISION REVERT P R 150 PROVISION SAVE P S 149 SET CONFIG S C 114 autoclock 116 password 117 security level 115 site name 116 SET DATE S D 118 119 SET ECHO S E 120 SET IDENTIFIER S I 122 SET ONOFFTABLE S O 125 SE...

Page 210: ...emote number 4 configuration 17 default 4 11 Level 1 no call security 11 ACD 11 Level 2 CPID 11 Level 3 security ID 11 none Level 1 4 security ID 11 83 security level 4 calling party identification CPID 132 ISDN 132 Level 2 calling party identification CPID 4 significant digits 131 no call security Level 1 4 Self test 8 serial data interface SDI 7 13 34 94 access 28 34 36 38 39 94 daisy chain SDI ...

Page 211: ...OM port 49 modem 50 terminal server 49 terminal server 49 terminal settings 35 53 161 parity 35 test 157 TEST T menu 89 Connectivity test 6 155 157 170 Phone test 6 156 157 170 test functions 8 Connectivity test 8 Phone test 8 Self test 8 user tests 8 tests Connectivity test 155 Phone test 156 third party support 12 transfer protocol 162 troubleshooting 6 12 165 175 calls to or from user are block...

Page 212: ...142 V verifying the installation multiple HLC systems 55 single HLC installations 53 voice and data paths diagram 76 voice and data ports 83 configuration 16 23 73 76 77 83 mapping 77 Meridian 1 77 79 SL 100 79 voice channel 2 voice ports 75 X XDLC extended digital line card 2 15 51 53 X Modem protocol 160 ...

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Page 214: ...tions now InternetWorking Systems a subsidiary of Lucent Technologies BANYAN and VINES are trademarks of Banyan Systems Incorporated DECNET is a trademark of Digital Equipment Corporation EMPOWER is a trademark of Primex Technologies Inc HYPERTERMINAL is a trademark of Hilgraeve Incorporated INTEL is a trademark of Intel Corporation LANROVER LANROVER ACCESS SWITCH and SHIVA are trademarks of Shiva...

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