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Communicating in the office  

81

P0908510 Issue 01

Enterprise Edge Feature Programming Telephone Guide

Preventing Voice Calls to your telephone using Voice Call Deny

Press 

ƒ°°

. Voice calls ring like regular internal calls. Your other calls 

proceed normally. 

Canceling Voice Call Deny

Press 

ƒ£°°

. 

Displays.  

Dial the internal number or press the internal autodial button of the 
person to whom you want to speak.

Your handsfree microphone is muted. Press 

©

 or pickup your 

receiver to respond to the voice call.

The telephone receiving the call cannot accept voice calls for one of the 
following reasons: it is active or ringing with another call; Call Forward is 
turned on; Do Not Disturb is turned on; Voice Call Deny is turned on; it is 
not an Enterprise Edge telephone. Your call proceeds automatically as a 
regular ringing call.

The line is open for you to speak.

Dial voice call

Microphone muted

No voice call

Voice call

Summary of Contents for Enterprise Edge

Page 1: ...Enterprise Edge Feature Programming Telephone Guide 1999 Nortel Networks P0908510 Issue 01...

Page 2: ......

Page 3: ...e name of a line 25 Making changes to Call Forward No Answer 25 Change the number of times the telephone rings before it is forwarded 26 Making changes to Call Forward on Busy 26 Making Changes to Do...

Page 4: ...ning to a call as a group 39 Canceling Group Listening 40 Using Handsfree Mute 40 Answering calls without lifting the receiver 40 Making calls without lifting the receiver 40 Muting Handsfree 41 Chang...

Page 5: ...t Number Redial 53 Using Speed Dial 53 Making a speed dial call 54 Changing and adding System Speed Dials 54 Adding or changing User Speed Dial 54 Using Saved Number Redial 55 Saving a number 55 Diali...

Page 6: ...irection is different from Call Forward 71 Using Line Redirection 72 Chapter 9 Communicating in the office 73 Paging 73 Making a page announcement 73 Activating and deactivating the ability to page 73...

Page 7: ...arker or lighter using Contrast adjustment 89 Changing the language on the display 90 English 90 French 90 Spanish 90 Programming a feature code onto a memory button 90 Programming feature buttons 90...

Page 8: ...5 Chapter 14 Telephone features 107 Installing Enterprise Edge telephones 107 Naming a telephone or a line 108 Moving telephones 109 Stopping calls from ringing at your telephone using Do Not Disturb...

Page 9: ...feature codes 119 Viewing the active Services from a two line display telephone 119 Viewing the active Services from a one line display telephone 120 User passwords 121 Registration password 121 Clea...

Page 10: ...131 Hunt Groups 131 Internal numbers 131 Line assignment 131 Target line 132 Line pools 132 Overflow call routing 132 M7100 telephone 133 Memory buttons 133 One line display 133 Prime line 134 Private...

Page 11: ...arm codes 145 Testing the telephone 145 Testing the telephone display 146 Testing the telephone buttons 146 Testing the speaker in the telephone handset 146 Testing the telephone headset 147 Testing t...

Page 12: ...12 Contents Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...

Page 13: ...1 1 Understanding programming When your system is installed you may program it to work with your telephone lines with your private network if you have one and with optional equipment Programming allo...

Page 14: ...ve programming is done using the Unified Manager The Unified Manager is the tool used to program settings for the Enterprise Edge telephony features as well as settings for individual telephones and e...

Page 15: ...ay above each button Memory buttons Dial a number or feature code stored on the button Dual memory buttons Can store two numbers or feature codes used with the shift button Shift button Press the shif...

Page 16: ...ing information access dialog boxes accessing menu items view programming upgrades take effect by refreshing the Unified Manager list Changes made with the Unified Manager tool become part of current...

Page 17: ...o called ID Set log space Available log space Feature assignment Line xxx Call log set Vmsg set Terminals Sets DN 221 528 Line access Line Pool A Prime line Intercom keys OLI Line assignment Line pool...

Page 18: ...Sunday Schedules Night Evening Lunch Sched 4 Sched 5 Sched 6 Services Ringing service Ring groups Ring group 001 100 Sets DN xxx Schedules Night Service setting Trunk answer Extra dial set Line setti...

Page 19: ...yyyyMMddHHmmss Software keys System ID Companion Registration Registration enabled Credits available Portable DNs DN xxx DN status Radio data System LID Re evaluation Status Radios Radio xxxx Radio C...

Page 20: ...ground music On hold Receiver volume Camp timeout Park timeout Park mode Transfer callback timeout DRT to prime DRT delay Held line reminder HLR delay Directed pickup Page tone Page timeout Daylight s...

Page 21: ...a radio link are comparable to wire line communications but expect small delays when the handset is brought into service from an on hook position The M7410 CT mixes voice and data communications path...

Page 22: ...22 Getting Started Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...

Page 23: ...seconds Adding or changing a system speed dial You program a speed dial on your Enterprise Edge so that anyone in your office can dial a frequently used number using a two digit code Examples of syste...

Page 24: ...ts setting Y Yes or N No If you choose not to display the digits the name of the Speed Dial code is displayed instead of the phone number 6 Choose a Bypass restrictions setting Y Yes or N No Note If y...

Page 25: ...ward No Answer You can program a telephone to forward a call when there is no answer to either an internal telephone for example 221 or an external telephone for example 9 123 4567 Additionally you ca...

Page 26: ...ample 9 123 4567 Additionally you can route the call to a destination code For more information about programming destination codes see the chapter Systems operations in the Enterprise Edge Programmin...

Page 27: ...pabilities 4 Choose a DND on Busy setting Y Yes or N No Tip If the Enterprise Edge set is a member of a Hunt Group the Call Forward on busy feature is overridden and the Hunt Group call continues to r...

Page 28: ...s and instructions see either the Table of Contents or the Index Redirect calls coming in on a line See Turning on Line Redirection on page 68 Allow individuals to answer calls that are ringing at ano...

Page 29: ...call ringing a line button flashing and a message on the display You do not necessarily receive all three indications for any particular call For example you may have a line that has been set up not t...

Page 30: ...telephone A long single ring There is an external call on the line for you A shorter double ring There is an internal call on the line for you or a call is being transferred to you A brief single rin...

Page 31: ...lephone some of the module buttons are already programmed to dial an internal number Customizing your CAP module If your installer has programmed the CAP module to be the central answering position fo...

Page 32: ...nding on the setting and the external information available either the caller s name or telephone number is displayed When you transfer an external call to another Enterprise Edge user this informatio...

Page 33: ...ine number or line name Displaying Call Information for a call on hold 1 Press The display reads Select a call 2 Select the line on hold Information about the call is displayed 3 Press or VIEW to disp...

Page 34: ...r blocks that information Picking up a call ringing at another telephone You can pick up a call ringing at another telephone by using Directed Pickup or Group Pickup Answering any ringing telephone us...

Page 35: ...nals Sets 2 Select a DN number 3 Double click Capabilities 4 Choose a Pickup Group setting 1 2 3 4 5 6 7 8 9 or None Displays Tip A Hunt Group call ringing at an Enterprise Edge set DN that is also a...

Page 36: ...her answer buttons Once a call for boss A is answered by the secretary the appearance stops at that boss set This allows for another simultaneous call to come in on the same line The same is true for...

Page 37: ...s the button where the first call is on hold to create a conference Only the person who established the conference can process the conference by using the procedures described in this section Disconne...

Page 38: ...hey cannot talk to each other 1 Press the line button of one person The other person is automatically put on hold 2 Press The second person is put on hold You can re establish the conference 3 Take on...

Page 39: ...in your office to listen in on a call using Group Listening press You are trying to add a fourth party to your conference call or to join two conferences together Release one call from the conference...

Page 40: ...swering calls without lifting the receiver 1 Press the line button for the ringing call This step is not necessary if you have a prime line assigned to your telephone 2 Press The telephone s internal...

Page 41: ...uld be loud enough to turn on your microphone and cut off your caller s speech To prevent a possible echo keep the area around your telephone free of paper and other objects that might screen your mic...

Page 42: ...iver It is always turned off for a M7100 telephone You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree You need to start a Unified Manager session to progra...

Page 43: ...es applicable to a conference apply except there is only one line in use instead of the normal two This means that you cannot split a conference set up using Privacy 1 Press 1 Tell the other person to...

Page 44: ...ing by accident If you accidentally drop the receiver back into the telephone cradle while answering a call you can quickly retrieve the call Pick up the receiver again or press within one second to b...

Page 45: ...o erase an incorrect digit press the left end of or BKSP When the number is complete select a line or lift the receiver This prompt remains on your display as long as you are on a call you have dialed...

Page 46: ...else s private line Enter the digits of the number you want to dial You have not dialed an external telephone number since the last power interruption or system reset Either you have no prime line or...

Page 47: ...call fl 1 Press fl 2 Enter a line pool access code If you have a free internal line you can make a call using a line pool without entering the feature code first 1 Select an internal line intercom 2 D...

Page 48: ...t selecting a line Your prime line is selected as soon as you start dialing a number Automatic dial does not work if your telephone has no prime line or if your prime line is in use Telephones connect...

Page 49: ...on Exclusive Hold and connects your call Giving a telephone the ability to make priority calls You need to start a Unified Manager session to program this feature See Getting Started on page 13 for mo...

Page 50: ...ng Again cancels any previous Ring Again requests at your telephone Canceling Ring Again Press to cancel a Ring Again request Displays Tip The Ring Again feature cannot be used when calling a Hunt Gro...

Page 51: ...nter the number as if you were dialing it When programming Autodial you can use Last Number Redial Saved Number Redial destination codes choose as the line host system signalling Choosing a line for A...

Page 52: ...digits Enter the number you want to program choosing the line first if necessary exactly as if you were making a call Enter the internal telephone number you want to program You are programming an int...

Page 53: ...two digit speed dial codes to the external numbers your co workers call most frequently Personal or User Speed Dial programming allows individuals to program their own speed dial numbers Speed dial nu...

Page 54: ...des for the entire system See Adding or changing a system speed dial on page 23 Adding or changing User Speed Dial To add or change a User Speed Dial number on your telephone 1 Press 2 Enter a two dig...

Page 55: ...number stored on the speed dial code you have dialed If you want to program a line or line pool selection for this speed dial number select the line or line pool Otherwise enter the telephone number e...

Page 56: ...vidual telephones You need to start a Unified Manager session to program this feature See A map for working in programming on page 16 for more information 1 Select Terminals Sets 2 Select a DN number...

Page 57: ...shing line button of the held call Holding automatically If your line has been programmed with full autohold you can switch from one call to another and have your calls put on hold automatically Press...

Page 58: ...on all other telephones and the call cannot be picked up by anyone else in the office Displays Using Call Queuing If you have more than one call ringing at your telephone you can choose the call that...

Page 59: ...sferred call is not answered When transferring a call to a private network destination stay on the line until the person to whom you are transferring the call answers You cannot use the Line Pool feat...

Page 60: ...press the line key of the original call which is now on hold Displays You are talking to the person you want to transfer the call to Press RETRY if you decide to transfer the call to someone else Pres...

Page 61: ...to transfer an external call to another external party Some restrictions apply You cannot transfer your conference call Press RETRY if you entered the wrong internal number or if the person to whom yo...

Page 62: ...ed which makes it easier for a call to reach the right person when more than one incoming call is parked The highest call number the Call Park prefix followed by 25 is used only by analog telephones o...

Page 63: ...u cannot park the same call You have attempted to use Call Park with no active call on your telephone If the call you want to park is on hold reconnect to it before you park it You have entered an inv...

Page 64: ...it is answered If no one answers the call within a set length of time the system directs it back to you Callback generates a variety of displays Most occur after a set delay and are listed in the inde...

Page 65: ...u select regardless of how Forward on busy and Forward no answer are programmed To allow external destination programming you must program Allow redirect to Yes for each set in Terminals Sets Capabili...

Page 66: ...nanswered calls to another telephone on your Enterprise Edge system Line Redirection takes precedence over Forward no answer For step by step instructions for changing Forward no answer see Making cha...

Page 67: ...ear a busy tone instead of ringing when you are on the telephone External callers are transferred to the prime set used in your system For step by step instructions see Making Changes to Do Not Distur...

Page 68: ...ls are forwarded to the specified Call Forward destination You cannot use the Line Redirection feature on either a M7100 telephone or a telephone connected to an Enterprise Edge ATA2 or an Enterprise...

Page 69: ...ect calls You can turn a telephone s ability to redirect calls on and off You need to start a Unified Manager session to program this feature See Getting Started on page 13 for more information 1 Sele...

Page 70: ...on as the facility on which to place the call Enter a line pool code or a destination code Press or ADD to begin redirection Press or REMOVE to cancel a previous redirection You have one external line...

Page 71: ...ne selection press it again Press ALL to redirect all your lines Continue to press the lines to be redirected Press or OK when you are finished The line you are attempting to redirect cannot be redire...

Page 72: ...ure times out If you need to use an Enterprise Edge feature to process the call quit Line Redirection programming by pressing Do not press or you disconnect the call you are trying to process While yo...

Page 73: ...h an external speaker external page both internal and external combined page 3 If necessary choose a zone 4 Make your announcement 5 Press Page zone 0 is all zones Activating and deactivating the abil...

Page 74: ...4 5 6 or None You can make a telephone part of a page zone only if the telephone has paging set to Y Yes A zone is any set of Enterprise Edge telephones that you want to group together for paging reg...

Page 75: ...sages feature uses a message waiting list to keep a record of your internal messages and your external voice mail messages if you subscribe to Enterprise Edge Voice Messaging service with visual messa...

Page 76: ...mains on your telephone until you cancel it or successfully contact the telephone that sent the message For analog telephones connected to an Enterprise Edge ASM the message waiting indicator remains...

Page 77: ...ephone with a two line display Press CALL If you want to call your message center using a line other than the programmed line exit your message list and dial the message center telephone number using...

Page 78: ...ss ERASE Removing items from your message list using an analog telephone connected to an ASM To remove both internal and external messages on an analog telephone connected to an ASM Press flfi to invo...

Page 79: ...r message list The display shows the number and name of the line that was used for your message You have tried to send a message to an invalid internal number or to a telephone that is out of service...

Page 80: ...y start talking Your telephone s microphone picks up your voice Once you have answered a voice call you can put it on hold transfer it or otherwise treat it as a normal call You are at the beginning o...

Page 81: ...utton of the person to whom you want to speak Your handsfree microphone is muted Press or pickup your receiver to respond to the voice call The telephone receiving the call cannot accept voice calls f...

Page 82: ...82 Communicating in the office Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...

Page 83: ...the Call Log name and number of the caller indication if the call was long distance indication if the call was answered and identity of who answered it time and date of the call number of repeated cal...

Page 84: ...record a caller s information without using paper and pencil record only selected calls that you choose as opposed to using Call Log automatically quickly record caller information before a caller han...

Page 85: ...sing an item 2 Press to exit Making a call using Call Log You may find it helpful to place calls from within your Call Log The number stored for each call may vary depending on the type of call For ex...

Page 86: ...t your Call Log password it can be deleted in programming See Clearing a Call Log password on page 121 Changing your Call Log password fi 1 Press fi The display reads Old passwrd 2 Enter your old pass...

Page 87: ...ter shown along with time and date indicates the number of calls you have received from the same caller This call was answered at another telephone 227 This call was logged manually This call was not...

Page 88: ...terprise Edge Voice Messaging Your installer programs your Enterprise Edge telephone to indicate when you have a voice message waiting on a particular line No information is available for the call No...

Page 89: ...to adjust the contrast The number of contrast levels available varies from one telephone model to another The display shows the number and name of the line Press SHOW to view the redirection status o...

Page 90: ...eature code onto a memory button You can program a feature code onto a memory button In some cases pressing the button a second time cancels the feature Programming feature buttons Any memory button n...

Page 91: ...ed The system accepts the entry as soon as you enter a valid feature code Press and enter the feature code you want to assign to the button You cannot enter invalid codes You have programmed a button...

Page 92: ...ored button caps in green or grey Some examples of pre printed button caps Identifying the telephones 1 Write the individual telephone numbers on the labels and attach them to the appropriate Enterpri...

Page 93: ...n moving the Intercom button s up one position Each telephone can have up to eight Intercom buttons They appear above the Handsfree Mute button at the bottom right hand position on your telephone Each...

Page 94: ...erstanding the telephone buttons on page 14 Dual memory buttons This example shows defaults for a system with three digit internal numbers The defaults do not actually exist on any telephone as no tel...

Page 95: ...For all templates the one programmable button on the M7100 telephone is Moving line buttons You can move external lines to different buttons on your telephone to arrange your lines in the way that ma...

Page 96: ...ght end for higher The two buttons you selected have exchanged position You have tried to move a line to a button that cannot be used as a line button such as an intercom button Handsfree Mute button...

Page 97: ...date You can retrieve your message and call information by using the display buttons that appear on the second line of the display If you are using a telephone with a single line display the message o...

Page 98: ...98 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...

Page 99: ...preferences programming is available under the heading User preferences in Terminals Sets in the Unified Manager Sub headings in User preferences 1 Select Terminals Sets 2 Select a DN number 3 Select...

Page 100: ...To change a system speed dial code see Changing and adding System Speed Dials on page 54 Changing Call Log options 1 Select Call log opt ns 2 Choose the option you want to use See Call Log options on...

Page 101: ...to a support service such as a Help Line for a software company Specialists dealing with Product A can be in one group and specialists dealing with Product B can be in another group Incoming calls hu...

Page 102: ...d is called a member DN Consult your customer service representative to determine your Hunt Group number range 1 Select Resources Telephony Hunt Groups 2 Select a hunt group from the hunt group list 1...

Page 103: ...nted to the Hunt Group without having to wait for queue time out In Broadcast mode a single incoming call rings simultaneously at all the sets in a group This way all receptionists in the group can sh...

Page 104: ...t Groups 2 Select a hunt group from the hunt group list 1 30 3 Select a Hunt Delay setting 1 2 3 4 5 6 7 8 9 or 10 Programming busy line setting A Hunt Group is considered busy if one of two scenarios...

Page 105: ...nt Group calls are to be routed Unless the overflow position is a Hunt Group set the call ceases to be a Hunt Group call If the overflow set is a Hunt Group set the call is treated as a new call and g...

Page 106: ...106 Programming Hunt Groups Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...

Page 107: ...ne features Installing Enterprise Edge telephones If you are connecting an Enterprise Edge telephone for the first time refer to the following illustrations as a guide Installing an Enterprise Edge te...

Page 108: ...assign names to identify external lines target lines and your co workers telephones During a call the name if programmed is shown on the telephone display instead of the external line number or intern...

Page 109: ...receive a call but the call does not ring Refusing to answer a call While you are on a call you can refuse to answer a second call including a priority call Press fi while your telephone is ringing C...

Page 110: ...ramming You need to supply a music source such as a radio and have it attached to your Enterprise Edge system Turning Background Music off The music stops automatically if you make or answer a call or...

Page 111: ...I offers fast information access because channel usage is optimized to allow you the full benefit of available bandwidth and real time connectivity PRI lines are configured as DID lines Incoming calls...

Page 112: ...e is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network State and local requirements for support of Em...

Page 113: ...nt exchange Outwats Outwats is for outgoing calls This allows you to originate calls to telephones in a specific geographical area called a zone or band Typically a flat monthly fee is charged for thi...

Page 114: ...Enter the internal number of the telephone to which you want your calls forwarded If the call is answered stay on the line for at least five seconds to activate the Call Forward feature Canceling Call...

Page 115: ...DN allows computer users in distant locations to share and edit any image data or text file on their own computer screens while they discuss the information File transfer The ISDN network allows you t...

Page 116: ...rea network LAN bridge routers allow flexible interconnection between LANs using ISDN with charges incurred only when information is actually transmitted Internet and database access The fast call set...

Page 117: ...y guard s telephone during the night or calls to one attendant can ring at another attendant s telephone during lunch It does not suppress your normal ringing assignment Changing the lines used by out...

Page 118: ...n only be used with a schedule You can turn the Night Schedule for Restriction Service on or off as needed any time of the day or night If you decide to run a service on a schedule the system uses the...

Page 119: ...a two line display telephone When a Service is active the control telephone display reads Services ON 1 Press LIST The display shows the first active Service and the schedule that is in use 2 If ther...

Page 120: ...or NEXT to see the other Ringing service schedules Press or OK to select the desired schedule You are viewing the active Services Press or NEXT to see the other active Services Press or EXIT to quit T...

Page 121: ...ring a Call Log password If an individual has forgotten their Call Log password you can clear it in programming The individual can then enter a new password from his or her telephone You need to start...

Page 122: ...3 Set 4 Set 5 or None Any number of telephones can be assigned to call the direct dial telephone Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the r...

Page 123: ...ting table If you select a line pool you must specify the line pool access code If you select the routing table the number dialed is treated as a destination code and is routed according to the routin...

Page 124: ...separate device that has to be connected to Enterprise Edge Turning the auxiliary ringer for a telephone on or off You need to start a Unified Manager session to program this feature See Getting Start...

Page 125: ...se Edge system is connected to a private branch exchange PBX you can use a Link signal to access special features On some telephones Link is called FLASH The Link signal can be included as part of a l...

Page 126: ...Press the dial pad buttons to produce the appropriate tones Each tone sounds for as long as you hold down the button Long tones can be used on any call except a conference call You can use internal l...

Page 127: ...e of numbers to pause until dial tone is present on the line before continuing to dial This is useful if you must dial a remote system and then wait for dial tone from that system before dialing the r...

Page 128: ...A Control access to your Enterprise Edge system with direct inward system access DISA Access to your Enterprise Edge system from the public telephone network should always be controlled with DISA If y...

Page 129: ...s to auto answer calls To use features on a remote Enterprise Edge system press followed by the feature code Even if you are calling from an Enterprise Edge system press instead of In certain situatio...

Page 130: ...med by your installer Users should memorize their COS passwords instead of writing them down Employees COS passwords should be deleted when they leave the company Typically each user has a separate pa...

Page 131: ...are a group of Enterprise Edge sets that can be called by a single directory number The Hunt Groups feature ensures calls are easily routed to the appropriate people For more information on Hunt Group...

Page 132: ...ially useful for people who monitor other telephone lines but want only their own lines to ring Target line A target line is used to route a call directly to a particular telephone or group of telepho...

Page 133: ...he M7100 telephone cannot have a button When applicable special instructions for the M7100 telephone are included with each feature description Memory buttons Memory buttons are the buttons with indic...

Page 134: ...rammed to select an internal or external line or a line pool automatically whenever you lift the receiver or press This is your prime line Private lines A private line is exclusive to a particular tel...

Page 135: ...ly register each portable telephone 5 Disable registration for the system Changing the Registration password To ensure unauthorized portables are not registered to your system a separate level of pass...

Page 136: ...istering a portable telephone to it If the extension number shows a status of Available it is ready for registering a portable telephone Tip You can choose any combination of one to six digits It is e...

Page 137: ...kage you want to assign the handset to someone with a different telephone number than the previous user To deregister a portable 1 Select Telephony Companion Registration Portable DNs to deregister a...

Page 138: ...lows you to examine the cell radio cell neighbor and cell radio neighbor configurations Select Telephony Companion Radio Data Cells and enter the cell number 01 to 32 Cell radios This subheading allow...

Page 139: ...mming Once the registration process is complete portable telephone programming is much the same as it is for Enterprise Edge desk telephones Some of the programming settings do not affect the operatio...

Page 140: ...n page 29 for more information Voice mail message waiting indication occurs on the twinned portable only if it has been assigned a voice mail box Handsfree N HF answerback None Pickup group group numb...

Page 141: ...system are located in the Base Stations installed around your office Each Base Station contains two radio transceivers and can handle two portable telephone calls at once Your portable telephone is tr...

Page 142: ...om a desk telephone to a portable telephone the display of the desk telephone shows Can t send msg Feature Description Call Forward Send calls to another telephone in your Enterprise Edge system The d...

Page 143: ...ee Supporting additional features for portables on page 144 Hunt Groups reject priority calls Privacy In programming change the privacy setting for an external line assigned to the portable This does...

Page 144: ...oes not ring The settings for Call Forward No Answer are found under Terminals Sets in the Unified Manager See Frequent programming operations on page 23 for more information Supporting additional fea...

Page 145: ...m telephone s display 1 Record the alarm number 2 Call your customer service representative and report the alarm code Displays Testing the telephone If you suspect something is wrong with a button the...

Page 146: ...hone should be completely lit You lose any information that was showing on the BLF before the test started Pressing any button ends the test Testing the telephone buttons 1 Press fi then or NEXT 2 Pre...

Page 147: ...the telephone speaker 1 Press fi then or NEXT until the display reads Speaker test 2 Press TEST or to go ahead with a speaker test You should hear page tone through the telephone speaker at the maximu...

Page 148: ...148 Troubleshooting Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...

Page 149: ...ng to fit on the display Press or OK when you are finished This indicates a long distance call May be available with Call Display services You are receiving an internal call from telephone 239 forward...

Page 150: ...g line indicator of the priority call or wait until the call connects automatically in eight seconds The priority call goes through when you hear the next beep Your active call is placed on Exclusive...

Page 151: ...number on a prime line but the telephone does not have a prime line This must be corrected by your installer You have tried to program redirection while someone else is programming redirection Only on...

Page 152: ...152 Common feature displays Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01...

Page 153: ...re name Activation code Autodial External Autodial Internal Background Music fl Background Music Cancel fl Button inquiry Call Duration Timer Call Forward Call Forward Cancel Call Information Call Log...

Page 154: ...ancel Link Long tones Memory buttons Program Messages Send Messages Cancel Send Messages View flfi Name and number blocking Page fl Page Combined internal external fl Page External external speakers f...

Page 155: ...rvice on Turning Ringing service off Turning Ringing service on Turning Routing service off Turning Routing service on View active services Voice Call flfl Voice Call Deny Voice Call Deny Cancel Wait...

Page 156: ...erence Call Conference Call Splitting Memory buttons Program Call Forward Call Forward Cancel Speed Dial Add change fi Last Number Redial fl Ring Type Contrast adjustment Run Stop fl Page fl Page Inte...

Page 157: ...l Log password fl Background Music fl Background Music Cancel Voice Call Deny Cancel Voice Call Deny Programmed Release fi Language English1 fi Language French1 fi Language Spanish1 Trunk Answer Call...

Page 158: ...inging service on Turning Ringing service off Turning Restriction service on Turning Restriction service off Turning Routing service on Turning Routing service off Notes 1 For the Companion C3050 Etiq...

Page 159: ...DNs 140 answering calls Answer button 36 Call Display services 32 Call Duration Timer 43 Call Pickup 34 CAP 31 Conference Calls 37 Group Listening 39 Handsfree 40 hearing aid compatibility 32 prime te...

Page 160: ...gramming 25 66 67 to voice mail 67 using 65 Call information automatic 33 changing what is shown first 34 displaying information 32 getting information for a call on hold 33 getting information for a...

Page 161: ...eleting Call Log items 84 messages from list 78 programmed features 91 Denied in admin 149 deregistration of extension numbers on a portable 139 desktop conferencing using ISDN 115 dial pad descriptio...

Page 162: ...canceling fl 110 turning on fl 110 Button Inquiry 56 89 131 145 Call Duration Timer 43 Call Forward canceling 65 using 65 Call Information 32 33 Call Log entering 86 external calls 84 options 84 pass...

Page 163: ...features adjusting ring volume 96 Autobumping 84 autodial 51 auxiliary ringer 124 Background Music 110 Button Inquiry 89 Call Display 32 Call Duration Timer 43 Call Forward 65 Call Information 32 Cal...

Page 164: ...r Dial Tone 127 Hotline bypassing 122 setting up the telephone 123 Hunt Groups 101 131 142 143 Adding members 102 Assigning lines 103 Broadcast mode 103 Distribution modes 103 Moving members 102 Progr...

Page 165: ...target 132 Line 061 waiting 150 Line denied 36 46 151 Line hung up 62 Line in use 150 Line Pools using 142 Line Redirection 70 Line061 callback 30 Line061 hung up 60 Line061 to prime 30 Line061 transf...

Page 166: ...N Name and Number blocking PRI 112 Network Name Display PRI 111 New calls begin 87 night control phone see control telephone Night Sched 121 Night Service see services 9_ 45 151 No button free 79 150...

Page 167: ...your Enterprise Edge 13 installer programming 13 programming map 16 21 starting and ending a session 21 changes planning 14 Companion 136 139 features on buttons 90 lines changing the name of a line 1...

Page 168: ...96 100 changing the number of rings before call is forwarded 26 description of types 30 96 ring volume 96 Ringing service 118 Ring Again 50 Ring Again 46 50 Ringing 120 Ringing service 117 RLS button...

Page 169: ...1 Hotline 122 log calls automatically 83 M7100 illustration 133 mounting on wall 134 moving 109 prime 121 prime telephone 30 testing 145 147 testing buttons 145 146 display 146 ending a session 146 ha...

Page 170: ...encing and video using ISDN applications 115 VIEW 134 viewing active Services 119 Call Log 84 messages 77 79 Voice Call 80 81 Voice call 81 Voice Call feature 144 voice mail accessing your Enterprise...

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