Nortel Enterprise Edge, Manual

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Answering calls 37
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
You cannot make calls using Answer buttons.
If more than one call is ringing at someone’s telephone, the first call appears on the
attendant’s Answer button. Any subsequent calls appear on intercom buttons, if
they are available.
Creating a Conference Call
ƒ‹
You can talk to two people at once.
1. Make sure you have two calls, one active and one on hold.
2. Press
ƒ‹
.
3. Press the appropriate button to retrieve the held call (this is automatic on the
M7100 telephone).
You can create a conference when you are on a call.
1. Make a second call.
2. Press
ƒ‹
.
3. Press the button where the first call is on hold to create a conference.
Only the person who established the conference can process the conference by
using the procedures described in this section.
Disconnecting one party
You can disconnect one party from a conference and continue talking to the other.
On a M7208, M7310 or M7324 telephone:
1. Press the line button of the call that you want to disconnect. The call that you
want to keep is automatically put on hold.
Tip
More than one attendant may have an Answer button for a single telephone.
This allows two or more attendants to handle calls for a busy person.
Each telephone can handle calls for up to eight other people using a separate
Answer button for each person.
Tip
You can create a conference by releasing privacy on a call. See Turning
Privacy on or off for a call on page 43.