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Chapter 7 Communicating in the office

75

Telephone Features Programming Guide

Voice Call

You can make an announcement or begin a conversation through the speaker of another telephone
in the system.

Make a Voice Call

To make a Voice Call:

1

Press

≤ﬂﬂ

.

2

Follow the instructions on the display.

Mute Voice Call tones

When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that
the microphone is on. To stop the beep, pick up the handset or press the handsfree button.

Answer a Voice Call using Handsfree Answerback

With Handsfree Answerback assigned to your telephone, you can respond to a voice call without
touching the telephone.

When a person makes a voice call to you, just start talking. The microphone on the telephone picks
up your voice.

After you have answered a voice call, you can put the call on hold, transfer it, or treat the call as a
normal call.

Handsfree Answerback is not available to the T7100 telephone.

You are at the beginning of your list of messages. Press

NEXT

to

move through your messages.

You are trying to send a message to a user whose message waiting
list is full.

You have tried to send a message but your telephone’s list of sent
messages is full. Cancel one of the messages you have sent, if
possible, or wait until you have received a reply to one of those
messages.

For other displays, see

Appendix B, “Common display prompts and error messages,” on

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Summary of Contents for Business Communications Manager 2.5

Page 1: ...Part No P0937240 02 Business Communications Manager 2 5 Telephone Features Programming Guide Return to Menu ...

Page 2: ...presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel NetworksNA Inc Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and...

Page 3: ...flow call routing 24 Telephone buttons 25 One line and two line displays 26 Buttons under the display 26 Memory buttons 27 Program buttons 27 Chapter 2 Answer calls 29 Ring types 29 Distinctive Line Ring 29 Call Ringing 29 Call Answering 30 Line buttons 30 What line indicators mean 30 Information about a call on the display 30 Call Information for a specific call 31 View Call Information before or...

Page 4: ...Cancel Group Listening 38 Chapter 3 Make a call 39 Line pools 41 Use a line pool to make a call 41 Program a line pool feature code 42 Line buttons 42 Select how you dial your calls 42 Standard dial 42 Automatic dial 42 Pre dial 43 Receive a busy signal on an internal call 43 Priority Call 43 Program a telephone to make priority calls 43 Make a priority call 43 Ring Again 44 Turn on Ring Again 44 ...

Page 5: ...er Redial 53 Chapter 5 Handling calls 55 Use Hold 55 Retrieve a held call 55 Hold automatically 55 Listen on hold 55 Hold a call exclusively 56 Call Queuing 56 Transfer calls 56 Transfer external calls 57 Cancel a transfer 57 Camp on 58 Call Park 59 Park a call 60 Retrieve a parked call 60 Callback 61 Chapter 6 Forward your calls 63 Call Forward 63 Cancel Call Forward 63 Override Call Forward 64 C...

Page 6: ...1 Messages 71 Send a message 71 Cancel a message you have sent 72 Review your messages 72 Reply to a message 72 Reply to a message using an analog telephone connected to an ASM 73 Remove items from your message list 73 Remove items from your message list using an analog telephone connected to an ASM 73 View messages you have sent 74 Voice Call 75 Make a Voice Call 75 Mute Voice Call tones 75 Answe...

Page 7: ... assignments 86 Rules of default button assignment 86 T7316 Button mapping 87 T7316 and T7208 telephone button defaults 88 M7324 Button mapping 88 M7324 N telephone button defaults 89 T7100 telephone button defaults 90 Move line buttons 90 Hide the message or calls indication 91 Restore the messages and calls indication 91 Chapter 10 Hunt Groups 93 Members of the group 94 Distribution mode 94 Chap...

Page 8: ...ckground Music 100 Chapter 12 System features 101 ISDN 101 Network name display 101 Name and number blocking 101 Use alternate or scheduled services 102 Restriction service 102 Ringing service 102 Routing service 102 Turning services on and off 102 Turn services on and off using feature codes 103 View active services from a two line display telephone 103 View active services from a one line displa...

Page 9: ...ce COS passwords 111 Change your Class of Service 111 Maintain security 111 Remote access over the public network 111 Tones 112 Voice mail 112 Service provider features 113 Call Forward 113 Cancel Call Forward 113 Call the number where your calls are forwarded 113 Automatic Call Back 113 Automatic Recall 114 Chapter 13 Hospitality Services 115 Types of telephone set 115 Common set 115 Room set 115...

Page 10: ...up Pickup 123 Wireless Portable Language Selection 123 Wireless Call Forward No Answer enhancement 123 Chapter 15 Troubleshooting 125 Alarm codes 125 Report and record alarm codes 125 Test the telephone 125 Test the telephone display 125 Test the telephone buttons 126 Test the speaker in the telephone handset 126 Test the telephone headset 126 Test the telephone speaker 126 Test the power supply t...

Page 11: ...lephone North America 21 Figure 3 Mounting a T7316 telephone with a stand on the wall 22 Figure 4 Mounting a T7316 telephone without a stand on the wall 23 Figure 5 Display buttons 26 Figure 6 CAP module with M7324 and M7324N telephones 34 Figure 7 Button assignment on the T7316 telephone 87 Figure 8 Button assignment on the M7324 telephone 89 ...

Page 12: ...12 Figures P0937240 02 ...

Page 13: ... telephone 26 Table 4 Language options 83 Table 5 T7316 button assignment template 88 Table 6 T7208 button assignment template 88 Table 7 M7324 N button assignment template 89 Table 8 Tones and what they mean 112 Table 9 Features available to a portable telephones in the system 122 Table 10 Features sorted by feature name 129 Table 11 Features sorted by activation code 133 ...

Page 14: ...14 Tables P0937240 02 ...

Page 15: ... system speed dial numbers create a record so that you have all the numbers and codes available Programming applies to both North America and International telephones in your Business Communications Manager system Emergency 911 Dialing Emergency 911 Dialing is the capability to access a public emergency response system State and local requirements for support of Emergency 911 Dialing service by Cu...

Page 16: ...LF Busy Lamp Field BRI Basic Rate Interface CAP Central Answering Position CFB Call Forward on Busy CFAC Call Forward All Calls CFNA Call Forward No Answer CLID Calling Line Identification COS Class of Service DID Direct Inward Dial DISA Direct Inward System Access DN Directory Number Extension Number DND Do Not Disturb DLR Distinctive Line Ring DRP Distinctive Ring Pattern DRT Delayed Ring Transf...

Page 17: ...nstallation and Maintenance Guide Business Communications Manager Programming Operations Guide This document provides more information about using Unified Manager Business Communications Manager DECT Installation and Maintenance Guide RC Room Condition RJXX Registered Jack XX Where XX is used to denote numbers for example 45 or 5 RO Room Occupancy SLR Selective Line Redirection URL Uniform Resourc...

Page 18: ...18 Preface P0937240 02 ...

Page 19: ... each telephone and external lines Multiple levels of programming are accessible through Unified Manager You access the Business Communications Manager Unified Manager from your web browser For more information about navigation and making selections using Unified Manager see the Business Communications Manager Programming Operations Guide Telephone types Figure 1 shows the three different Business...

Page 20: ...one for the first time refer to the following illustrations and steps 1 Disconnect the line cord from the wall socket before trying to carry out any work on the telephone 2 To remove any of the cords press the release latch on the plug and carefully pull the plug from the socket 3 1 2 4 5 6 7 3 1 2 4 5 6 7 1 2 4 5 6 7 1 2 4 5 6 7 3 1 3 1 2 4 5 6 7 T7100 T7316 M7324 M7324N T7208 ...

Page 21: ...nd connect the cord to the telephone jack that is labelled with the jack icon 6 Attach the support using either pair of slots to raise the back of the telephone to its highest position use these slots 7 When the above work is complete plug the line cord back into its wall socket Figure 2 shows the T7316 installation procedure See Installing a T7316 telephone North America on page 21 Figure 2 Insta...

Page 22: ...roduction P0937240 02 Figure 3 Mounting a T7316 telephone with a stand on the wall Figure 4 shows the T7316 without a stand wall mounting procedure See Mounting a T7316 telephone without a stand on the wall on page 23 ...

Page 23: ...names can contain both letters and numbers but cannot be longer than seven characters You cannot use the and symbols Extension numbers Each telephone in the system has an extension number The length of extension numbers in your system can range from two to seven digits All numbers in your system are the same length Your installer assigns the length of extension numbers called the extension length ...

Page 24: ...coming line can provide connections to several different target lines Target lines allow each person or department in the office to have their own number without having a separate external line for each number Overflow call routing If a call comes in to a target line that is busy the system routes the call to the prime telephone for that target line If there is no prime telephone assigned to the t...

Page 25: ...he waiting call You can have no more than two active calls at one time The T7100 telephone does not have a button Table 2 shows the buttons and their functions for each telephone See Telephone button functions on page 25 For more information about telephone buttons refer to your Telephone User Card Table 1 Telephone buttons Button Name T7100 T7208 T7316 M7100 M7208 M7310 M7324 M7100N M7208N M7310N...

Page 26: ...shows display button functions and dial pad buttons on a one line display telephone See Substitutes for buttons on a one line display telephone on page 26 All examples in this guide show the two line display Buttons under the display The three display buttons are for telephone features The programming session determines what the display shows and what each button does Some display instructions are...

Page 27: ...he T7316 T7208 and M7324 N telephones have memory buttons with indicators The T7316 telephone also has memory buttons without indicators There is a single memory button without an indicator on the T7100 telephone Program buttons Press the button on the telephone followed by an activation code for personal programming For a summary of all the Feature button programming refer to Appendix A Feature C...

Page 28: ...28 Chapter 1 Introduction P0937240 02 ...

Page 29: ...es of ring Distinctive Line Ring There are four Distinctive Ring patterns DRP for incoming calls Call Ringing When more than one call rings at a telephone highest proprity DRP rings through first A double beep every ten seconds A call is camped to your telephone A long single ring There is an external call on the line for you A shorter double ring There is an internal call on the line for you or a...

Page 30: ...to Call Display services from your local telephone company one line of information about an external caller appears on the display after you answer a call Depending on the setting and the external information available either the caller name or telephone number appears on the display When you transfer an external call to another telephone in your system the same information appears on the recipien...

Page 31: ...al call you can see the caller name and the internal number You can see information for ringing answered or held calls Call Log shows the same information as Call Information with the date and time of the call and the number of times the caller called View Call Information before or after answering To find out who is calling or to view information about your current call 1 Press 2 Press or VIEW fo...

Page 32: ...g Operations Guide Priority Call If you receive a priority call and your telephone has no free internal line buttons you cannot transfer the priority call you must accept or release it Answer calls at a prime telephone The prime telephone is normally the attendant s telephone The installer or customer service representative programs a prime telephone for a line Calls not answered at their normal d...

Page 33: ...324N telephone and a CAP module s that your installer or customer service representative programmed as a CAP You can have up to five telephones programmed as CAPs connected to Business Communications Manager The CAP is best as the prime telephone and direct dial telephone for the lines and telephones Refer to CAP module with M7324 and M7324N telephones on page 34 There is no telephone that can rec...

Page 34: ... has programmed the CAP module for your system you can move external lines to the CAP module by using See Move line buttons on page 90 You can program features on CAP module buttons See Chapter 4 Time saving features on page 49 and Chapter 9 Customize your telephone on page 83 for information about programming memory buttons You cannot assign any buttons on a CAP module as answer buttons Monitor t...

Page 35: ... is ringing in your system 1 Press ﬂ 2 Enter the internal number of the ringing telephone You cannot use Call Pickup to answer private lines Answer the telephone that has a flashing indicator for the call or use Trunk Answer You can answer a call that is transferred to an intercom button on another telephone When the auxiliary ringer is ringing but the call is not ringing at a telephone you cannot...

Page 36: ...ler or customer service representative enabled Trunk Answer If there is more than one incoming call on lines in a Ringing Service the Trunk Answer feature picks up the external call that has been ringing the longest Answer buttons You can use an answer button to monitor calls on another person s telephone All calls to the monitored telephone appear on the Answer button You are connected to the tel...

Page 37: ...xtended For more information about programming Answer buttons see the Business Communications Manager Programming Operations Guide T7100 telephones have no Answer buttons assigned to monitor other sets but you can monitor them You cannot make calls using Answer buttons If two or more calls are ringing at a person s telephone the first call appears on the attendant s Answer button Any additional ca...

Page 38: ...l Group Listening Group Listening cancels automatically when you hang up or when you press Note Keep the handset away from the speaker or you can hear feedback The higher the volume the more the feedback Press to prevent feedback when hanging up ...

Page 39: ...lable Press LATER to use the Ring Again or Message features or press PRIORITY to make a priority call You are dialing using Pre dial To erase an incorrect digit press the left end of or BKSP When the number is complete select a line or lift the handset This prompt remains on your display while you are on a call you have dialed To transfer the call press TRANSFR Your telephone is connected to the t...

Page 40: ...line manually before dialing You have entered the number of a telephone that is not in service The telephone you have called is on another call Press LATER to use the Ring Again or Message features System programming has a restriction configured for the call you are trying to make A possible reason is time of day restrictions for some calls Press YES to use Ring Again Press NO to send a message Se...

Page 41: ...al different line pools for your system each one giving you access to a different set of external lines Line pools is one way of sharing lines across telephones in a system Your installer programs the access codes for line pools and gives each telephone access to a line pool Everyone in the office can have a list of the access codes for line pools their telephones can use Use a line pool to make a...

Page 42: ... A T7100 can have two lines You can press to switch between two calls one active and one on hold Select how you dial your calls To select a dialing mode 1 Press 2 Press or NEXT until the dialing mode you want appears 3 Press or OK to select the dialing mode You cannot program the dialing modes feature code on a memory button Standard dial Standard dial allows you to make a call by selecting a line...

Page 43: ...ent calls only Program a telephone to make priority calls You need to start a Unified Manager session to program this feature For more information about programming using Unified Manager see the Business Communications Manager Programming Operations Guide Make a priority call To make a priority call 1 Press ﬂ 2 Wait for a connection then speak A person who receives a priority call while on another...

Page 44: ...ailable Turn on Ring Again To turn on Ring Again press before you hang up Using Ring Again cancels any previous Ring Again requests at your telephone You tried to place a priority call to another telephone in your system The person you called has blocked your call Try to call later The party you are calling has eight seconds to decide to accept or reject your priority call The telephone you are ca...

Page 45: ... on hold This action is not necessary when the Automatic Hold feature is available on your system 2 Make a second call 3 Press 4 Press the held line Only the person who established the conference can use the procedures described in this section Disconnect one party You can disconnect one party from a conference and continue talking to the other You cannot use Ring Again on your current call You ca...

Page 46: ... Press to disconnect the first call 3 Press to reconnect with the second call Separate holding of two calls For all system telephones except the T7100 telephone you can place the two people in a conference call on hold separately so that they cannot talk to each other 1 Press the line button of one call The other call is automatically put on hold 2 Press The second call is put on hold Now you can ...

Page 47: ...ide your system one of the calls must have come to you on a disconnect supervised line or the call disconnects You are trying to add a fourth party to your conference call or to join two conferences together Release one call from the conference before adding another or keep the two conferences separate You have tried to make a conference call but your system is handling its maximum number of confe...

Page 48: ...48 Chapter 3 Make a call P0937240 02 ...

Page 49: ... an internal number 2 Select a button and then dial the number When programming Autodial you can use the following Last Number Redial Saved Number Redial destination codes select an intercom button as the line Select a line for Autodial To select a line for an external number press the line or intercom button before you enter the number To select a line pool press a programmed line pool button or ...

Page 50: ...if you were making a call Enter the internal telephone number you want to program You are programming an internal autodial button and have entered a number that is not an internal number on your system Enter a valid internal number If the number you are entering is a destination code use external autodial Press the memory button you want to program Enter the number you want to program on the butto...

Page 51: ...rsonal Speed Dial programming allows users to program their own speed dial numbers Speed dial numbers are subject to the same restriction filters as normally dialed numbers Your installer can program system speed dial numbers to bypass dialing restrictions To make a speed dial call 1 Press to quickly dial external telephone numbers that programmed to speed dial codes Note If you have a Last Number...

Page 52: ...em Speed Dial Only the programming is different Continue entering the number you want to program You can change the number by pressing BKSP or When you are finished press or OK Enter the telephone number you want to program exactly as if you were dialing it normally When you are finished press or OK You have entered a code outside the code range 01 70 for system 71 94 for personal There is no numb...

Page 53: ...number press ﬂ when you are not on a call If you have a programmed Saved Number Redial button you can use Button Inquiry to check the last number before you dial it Prevent Saved Number Redial Saved Number Redial can be restricted at individual telephones There is no line related with the speed dial number you are trying to use Select a free external line or line pool and enter the speed dial feat...

Page 54: ...ng Unified Manager see the Business Communications Manager Programming Operations Guide You have saved a speed dial number that displays a name instead of the number The number dials correctly but does not appear on the display You have tried to save the number of an incoming call You can only save numbers that you have dialed Hidden number No number saved ...

Page 55: ... placed on hold by another telephone Retrieve a held call You can connect to a call on hold by pressing the flashing line button of the held call Hold automatically If a line is programmed with full autohold you can switch from one call to another and have your calls put on hold automatically Press the line button of the second caller The current caller is put on hold automatically Listen on hold ...

Page 56: ...ant to talk to the person wait for the person to answer and speak to person before continuing 4 When you are ready to complete the transfer press or JOIN You cannot use Last Number Redial Saved Number Redial a speed dial code Priority Call or Ring Again to dial the number for a transfer The way a private network call is routed determines if it is possible for the system to return a transferred cal...

Page 57: ...external callers from a conference call Cancel a transfer You can reconnect to the person you are trying to transfer before the transfer is complete 1 Press or CANCL 2 If you do not reconnect to your original call press and then press the held line Note Transfer by Hold on DID lines is not supported After answering a call the line appearances on all other sets are free immediately to take other ca...

Page 58: ...u are trying to transfer a call is out of service You cannot transfer the call because of telephone or line restrictions Complete the transfer in progress before you access a new feature answer another call or select an outgoing line Your transfer does not function for one of these reasons All the resources needed to perform a transfer are in use Try again later You have tried to transfer an exter...

Page 59: ...Disturb active on the telephone The call has come back to you Press the CALLBCK button or the line button to reconnect to the call On the T7100 telephone just pick up the handset You have tried to camp an internal call You can camp external calls only Dial the number of the internal telephone to which you want to camp the call The telephone to which you camped a call did not answer the call The ca...

Page 60: ...ked your call You cannot park the same call You have tried to use Call Park with no active call on your telephone If the call you want to park is on hold reconnect to the call before you park it You have entered an invalid retrieval code There was no call on the retrieval code you entered You have tried to park a conference call Split the conference and park the calls separately The person who ret...

Page 61: ...f no one answers the call within a set length of time the system returns it to you Callback generates many different displays Most occur after a set delay and are listed in the index Some occur immediately if the telephone to which you direct a call is out of service or not available These different displays are listed with the descriptions of the specific features such as Transfer or Camp on ...

Page 62: ...62 Chapter 5 Handling calls P0937240 02 ...

Page 63: ... an external number Alternatively you can use Line Redirection to forward calls outside the system Line Redirection takes priority over Call Forward Cancel Call Forward Press to cancel Call Forward To allow external destination programming you need to start a Unified Manager session You must assign Program Allow redirect to Yes for each telephone For more information about programming using Unifie...

Page 64: ...l To estimate the delay time in seconds multiply the number of rings by six For more information see the Business Communications Manager Programming Operations Guide Call Forward on busy The Call Forward on busy feature redirects calls to another telephone on your system when you are busy on a call or when you have Do Not Disturb activated at your telephone For more information about changing Call...

Page 65: ...d no Answer and Forward on busy or if your voice messaging system or service automatically retrieves calls make the ring delay greater than the delay used by your voice mail system Line Redirection Line Redirection allows you to send your external calls to a telephone outside the office You can decide to redirect all or some of your external lines Line Redirection takes priority over the Call Forw...

Page 66: ... In some conditions callers can experience lower volume levels when you redirect calls to an external location Allow a telephone to redirect calls You can turn a telephone s ability to redirect calls on and off You need to start a Unified Manager session to program this feature For more information about programming using Unified Manager see the Business Communications Manager Programming Operatio...

Page 67: ...ed for line redirection to use a specific line Cancel Line Redirection To cancel Line Redirection 1 Press 2 Select the lines you no longer want to redirect Turn the redirect ring for a telephone on or off You can program a telephone to ring briefly 200 milliseconds when you redirect a call on one of its lines You need to start a Unified Manager session to program this feature For more information ...

Page 68: ...e to redirect again Press ALL to redirect all your lines Continue to press the lines to redirect Press or OK when finished The line you are trying to redirect cannot be redirected because the hardware does not support redirection Press the lines that no longer need redirection The lines light up when pressed After you cancel redirection for a line you cannot restore it by pressing the line again P...

Page 69: ...system if one is available Make a page announcement To make a page announcement 1 Press ﬂ 2 Enter a page type Page types are through the telephone speakers internal page through an external speaker external page both internal and external combined page 3 If necessary select a zone Press for all zones 4 Make your announcement 5 Press Page Shortcuts Instead of entering the Page feature code followed...

Page 70: ...er Programming Operations Guide You can make a telephone part of a page zone when the telephone has Page assigned as Y Yes Your installer programs the following options a tone sounds before a page announcement begins the maximum number of seconds a page announcement can last before it automatically times out Note If a telephone has redirect ring enabled it rings briefly for redirected calls on one...

Page 71: ...d up to four messages to different telephones including your message center If your telephone is a direct dial telephone or a CAP you can send up to 30 messages Only the assigned direct dial telephone for an analog telephone connected to an ASM can send messages to analog telephones by pressing Depending on the programming setup the analog telephone provides either a Stuttered Dial Tone or a Messa...

Page 72: ...ages from different telephones including your message center A single message from your message center can represent several messages On a telephone with a one line display 1 Press ﬂﬁ The display shows the first message 2 Press or to move through your messages On a telephone with a two line display 1 Press MSG The display shows the first message you received 2 Press NEXT to move through your messa...

Page 73: ...call back the external voice mail center to retrieve their messages When this happens the message waiting indicator on the analog telephone is turned off automatically If Voice Messaging is not installed on your system only the assigned direct dial telephone can send messages to an analog telephone connected to an ASM using The analog telephone can in turn enter a single digit access code to reach...

Page 74: ... are trying to use is in use by the identified user in your system You are viewing your message list The display shows the number and name of the line used for your message You have tried to send a message to an invalid internal number or to a telephone that is out of service SHOW appears when you have remaining messages Press SHOW to review messages you have sent Press ADD to send a new message E...

Page 75: ... without touching the telephone When a person makes a voice call to you just start talking The microphone on the telephone picks up your voice After you have answered a voice call you can put the call on hold transfer it or treat the call as a normal call Handsfree Answerback is not available to the T7100 telephone You are at the beginning of your list of messages Press NEXT to move through your m...

Page 76: ...of the person you want to speak to Your handsfree microphone is on the mute setting Press or pickup your handset to respond to the voice call The telephone receiving the call cannot accept voice calls for one of the following reasons the telephone is active or ringing with another call Call Forward is on Do Not Disturb is on Voice Call Deny is on it is not a Business Communications Manager telepho...

Page 77: ...call was answered and by whom time and date of the call number of repeated calls from the same source name of the line on which the call came Call Log can help you to keep track of discarded calls or calls not answered track patterns for your callers for example volume of calls and geographic area of calls record caller information quickly and accurately build a personal telephone directory from l...

Page 78: ...y Delete old log items Your log has a set number of items that it can hold When the log is full you can no longer log new calls When your log is full the Autobumping function automatically deletes the oldest Call Log item when a new call is logged Press ÚÞ to enable autobumping Press ÚÞ to disable autobumping View your Call Log To view your log 1 Press ÚÛ The display shows the number of previously...

Page 79: ...f the number you want to call is long distance or if you want to use a line pool you may need to add numbers To place a call 1 Display the log item for the call you want to place 2 Display the related telephone number 3 Press or TRIM one time for every digit that you want to remove 4 Dial any additional digits required 5 Press an external line or line pool button 6 Lift the handset or press Handsf...

Page 80: ...rd 2 Enter your old password The display shows New passwrd 3 Press or OK The display shows No pswd assigned to confirm the change Program a telephone to log calls automatically Your installer can program each telephone to automatically log calls coming in on a line The caller s name is not available The caller s number is not available _ indicates a new item ø indicates that the call was answered ...

Page 81: ...ress âß to change the first line of the display to the current time and date You have viewed your last old log item and now you can view your new log items No information is available for the call No log space has been assigned to the telephone The resume item has been removed because of Autobumping repeat call update or log reallocation while you are looking at the Call Log For other displays see...

Page 82: ...82 Chapter 8 Track your incoming calls P0937240 02 ...

Page 83: ...number of contrast levels available varies from one telephone model to another Change the language on the display You can select the language that appears on the display of each telephone System software supports four language options Primary Alternate Alternate 2 and Alternate 3 All telephones default to the Primary language at installation Table 4 shows the different language options available t...

Page 84: ... Inquiry shows your internal number followed by the function assigned to your single memory button The display shows the number and name of the line Press SHOW to view the redirection status of the line Press or press VIEWâ or áVIEW to view a number that is too long to fit on the display Press or OK when done The display shows the directory number of the telephone and the assigned name Press NEXT ...

Page 85: ...ode you must enter a line pool access code after the feature code The programmed line pool button accesses a specific line pool not the line pool feature The name of the feature assigned to a button appears on the display when you press the button SHOW appears when there is more information available Press or SHOW for additional information If you are checking a speed dial button enter the two dig...

Page 86: ...e the Handsfree button at the bottom right hand corner on your telephone Each telephone can have up to four answer buttons They appear above Intercom buttons in the right column and continue up from the bottom in the left column replacing the features on those buttons External line buttons appear in ascending line order starting at the top button in the left column the top button on the T7208 tele...

Page 87: ...rogrammed intercom buttons appear on buttons 9 and 10 When you require more than two intercom buttons you can use button 8 When the Handsfree feature is programmed to your telephone the feature appears on button 10 moving intercom button s up one position Programmed telephone features are assigned to the remaining available buttons Default internal autodial numbers are assigned to the eight progra...

Page 88: ... descending line order starting with button 1 Programmed intercom buttons appear on buttons 23 and 24 When you require more than two intercom buttons you can use button 22 When the Handsfree feature is programmed to your telephone the feature appears on button 24 moving intercom button s up one position Table 5 T7316 button assignment template PBX Button Number DID DND 01 Line Transfer 02 Transfer...

Page 89: ...M7324 telephone M7324 N telephone button defaults The default button assignments for the M7324 N telephone depend on the template applied Table 7 shows the button assignment template for the M7324 N telephone See M7324 N button assignment template on page 89 Refer also to Telephone buttons on page 25 Table 7 M7324 N button assignment template PBX Button number DID º 01 ºLine xx º 02 º 03 º º 04 º ...

Page 90: ...ove 3 Press the button to which you want to move the line 4 Press You cannot move intercom answer or Handsfree Mute buttons on a CAP module º 11 º º 12 º 13 14 µ 15 µ ºSaved No 16 ºSaved No 17 18 19 Ï 20 Ï Å 21 Å 22 Æ 23 Æ Æ 24 Æ Note The default Page button activates the External Page option ﬂ The two buttons you selected have exchanged position You tried to move a line to a button that cannot be...

Page 91: ... the messages and calls indication You can retrieve your message and call information by using the display buttons that appear on the second line of the display Press ﬂ to retrieve a message and call information Press the button of the line you want to move Press or QUIT when you have finished moving lines Press the button you want to move the line to Neither of the buttons is erased The lines or ...

Page 92: ...92 Chapter 9 Customize your telephone P0937240 02 ...

Page 93: ...ompany Specialists handling Product A can be in one group and specialists handling Product B can be in another group Incoming calls hunt for the next available telephone in the group If no telephone is available the call is placed in a queue or is routed to an overflow telephone You need to start a Unified Manager session to program this feature For more information about programming using Unified...

Page 94: ...n example is a fund raising campaign where a group of operators are waiting to take each call as it comes in Sequential starts the call at the first set in the Hunt Group and distribution is complete when the first free set is found Simultaneous calls can be shown Distribution is order based In Sequential mode you can program your top salesperson to be the first member of the group to receive inco...

Page 95: ...allows you to establish Hunt Groups in your system A Hunt Groups is a group of telephones that is accessible by entering a extension number The Hunt Groups feature ensures calls route to the appropriate people For more information about Hunt Groups see Chapter 10 Hunt Groups on page 93 Prevent calls from ringing at your telephone You can prevent calls from ringing at your telephone either when you...

Page 96: ...ou receive a call but the call does not ring Refuse to answer a call If your telephone rings while you are on a call you can refuse to answer the second call even if it is a priority call To refuse a call press ﬁ while your telephone is ringing Turn Privacy on or off for a call You can configure lines in your system to have automatic privacy With a line not programmed with privacy anyone with the ...

Page 97: ...ivacy on for a call preventing other people with the same line from joining Press to make a private call Handsfree and Mute You must assign the ability to use Handsfree to on or off for each telephone Also program the type of Handsfree See Change Handsfree for a telephone on page 98 You must also turn on Handsfree for a telephone to use a headset Answer calls without lifting the handset 1 Press th...

Page 98: ...pencil can be loud enough to turn on your microphone and cut off your caller s speech To prevent an echo keep the area around your telephone free of paper and other objects that can screen your microphone Turn down the microphone s volume press the left end of while speaking to prevent feedback When you change the volume level both the microphone and speaker volume adjust to prevent feedback probl...

Page 99: ...aids are optimized for use with a telephone Call Duration Timer Press to see how long you were on your last call or how long you have been on your current call Accidental disconnect If you accidentally drop the handset back into the telephone cradle while answering a call you can retrieve the call Pick up the handset again or press the handsfree button within one second to reconnect to your call D...

Page 100: ...urce such as a radio which is attached to your system Cancel Background Music Press ﬂ The music stops automatically if you make or answer a call Warning According to U S copyright law a license can be required from the American Society of Composers Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunicati...

Page 101: ...You can use selected ISDN network features from a telephone in the system Your central office switch ISDN network determines which features are available to you Network name display Your system shows the name of an incoming call when it is available from the service provider Name information appears on the display of a telephone If the Calling Party Name has the status of private it appears on the...

Page 102: ... telephone during the night or calls to one attendant can ring at another attendant s telephone during lunch Ringing service does not suppress your normal ringing assignment Routing service Routing service allows you to assign alternate routes to calls You can take advantage of lower costs available on selected routes for some days and at some times Both the normal and alternate routes are program...

Page 103: ...isplay shows the version of the service you want turned on 3 Press OK to select the setting or press QUIT to exit the feature without making any changes To turn a service off enter the appropriate feature code from a control telephone View active services from a two line display telephone When a service is active the control telephone display shows Services ON 1 Press LIST The display shows the fi...

Page 104: ...e required schedule You are viewing the active services Press or NEXT to view the other active services Press or EXIT to quit The name of the current ringing service schedule appears on the display Press or NEXT to view the other Ringing service schedules Press or OK to select the required schedule You are viewing the active services Press or NEXT to view the other active services Press or EXIT to...

Page 105: ...Guide Log password If a person does not remember their Call Log password you can clear the previously assigned password in programming The person can enter a new password from their telephone You need to start a Unified Manager session to program this feature For more information about programming using Unified Manager see the Business Communications Manager Programming Operations Guide Special te...

Page 106: ... the handsfree button on a hotline telephone See the Telephone Feature Card or see Select how you dial your calls on page 42 Make a telephone a hotline telephone You can set up a telephone as a hotline You need to start a Unified Manager session to program this feature For more information about programming using Unified Manager see the Business Communications Manager Programming Operations Guide ...

Page 107: ...ions Manager Programming Operations Guide Auxiliary ringer An auxiliary ringer is an optional device connected through a RJXX connection to your system The auxiliary ringer is best suited to factory type locations that require loud ringing bells or horns Turn the auxiliary ringer on or off You need to start a Unified Manager session to program this feature For more information about programming us...

Page 108: ...sing Link You can limit the use of Link on individual telephones You need to start a Unified Manager session to program this feature For more information about programming using Unified Manager see the Business Communications Manager Programming Operations Guide Pause The Pause feature enters a 1 5 second delay in a dialing sequence on an external line The use of this feature is often required for...

Page 109: ...uence You can include up to three Run Stop commands in a dialing string The system ignores a fourth Run Stop and any digits or commands that follow three Run Stop commands in a programmed dialing sequence Wait for Dial Tone Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial You can use this feature if you must dial a remote sys...

Page 110: ...word and use the leased transatlantic line to make calls Remote users can access system lines line pools the page feature and remote administration if enabled through Software Keys The exact facilities available to you through remote access vary depending on how your installer set up your system Direct Inward System Access DISA Control access to your system with direct inward system access DISA Ac...

Page 111: ...asswords Change your Class of Service Enter a Class of Service password when you want to make a call normally restricted on a line or telephone To change the restriction filters on a line or telephone 1 Press ﬂ 2 Enter the six digit COS password COS passwords allow you to define individual passwords and determine the restriction filters and remote package related with each Maintain security To mai...

Page 112: ...a voice message waiting on a specific line When you select an extension number from the Terminals Sets programming level a Mailbox Configuration button appears Press the button to start a Voice Applications Manager session The Mailbox configuration button allows you to access the Voice Applications Manager without having to exit Unified Manager Add the mailbox and close the window to return to the...

Page 113: ...y lifting the handset if an ISDN line is your prime line 2 Enter the Call Forward feature code Listen for three tones followed by dial tone 3 Enter the number of the telephone where you want to forward your calls If the call is answered remain on the line for at least five seconds to activate the Call Forward feature Cancel Call Forward 1 Select an ISDN line by selecting a line button a line pool ...

Page 114: ... you to automatically dial the number of the last call you received You cannot see the number on the display if the information is not available from your service provider or when you do not have Caller ID in your ISDN service Ask your service provider for the appropriate feature code ...

Page 115: ...ommon set A common set can be a telephone found in a lobby office or common area not associated with a room A common set does not have access to all of the HS features Room set You need to start a Unified Manager session to assign a Room set to a room You can assign up to five sets to the same room which then share the same room number For more information about programming using Unified Manager s...

Page 116: ...1 Press ﬁ The display shows Alrm 07 00am OFF If the alarm time is correct press ON The display shows Alrm 07 00am ON 2 Press DONE to exit or To enter a new alarm time press CHG The display shows Enter time Enter a new 4 digit alarm time When using the 24 hour clock format hour 00 to 23 and minutes 00 to 59 no confirmation is required The display shows Alarm ON hh mm When using the 12 hour format t...

Page 117: ...room cancel an Alarm pending for any room To program the Alarm time for a room with the Hospitality Services admin alarm feature 1 Press on a T7316 or M7324 N two line display telephone 2 If configured the display shows Password Enter the Desk admin password 3 The display shows Al of rm Enter the room number and press OK 4 Press VIEW The display shows Alrm 07 00am OFF If the alarm time is correct ...

Page 118: ...s Password Enter the Desk admin password 3 The display shows Oc of rm Enter the room number and press OK 4 The display shows rrrrr Vacant Press the CHANGE display button and select the required status for the room set Vacant Basic Mid or Full The default setting isVacant 5 To program other rooms press the FIND or NEXT display button and return to step 3 If no more rooms require programming press t...

Page 119: ...sing a room set 1 Press ﬂ on a two line display telephone or press û àß on an analog telephone 2 At the prompt enter the status of the room 3 Press on the dialpad to indicate Set to srv done If required enter the room condition password or Press on the dialpad to indicate Set to needs srv If required enter the room condition password 4 The display shows Set to srv done or Set to needs srv Room con...

Page 120: ...desk password is ÓØÍ 4677 You need to start a Unified Manager session to program to changes the default desk password For more information about programming using Unified Manager refer to the Business Communications Manager Programming Operations Guide Room condition password The room condition password controls the ability to change the room condition using ﬂ The default room condition password i...

Page 121: ...ot only can you start a telephone conversation anywhere in the office you can continue that conversation while you walk throughout the building As you move from one part of your office to another your call passes from one base station to the next If there is a decrease in voice quality while you are moving with a portable telephone you may be moving out of range from your system base stations Ther...

Page 122: ...play does not indicate that calls are being forwarded Hunt Group calls override all Call Forward features A Hunt Group extension can be a Call Forward destination Call Information The display shows the name or extension of an internal caller If your system is equipped to receive CLASS information Caller ID the external call information appears on the display Call Park Park a call Call Park Retriev...

Page 123: ...phone from ringing when the call is forwarded to a new destination The portable user can answer the call even though it does not ring For more information refer to the Business Communications Manager Programming Operations Guide Speed Dial System speed dial codes only No personal speed dial codes The portable directory can store up to 50 telephone numbers Switching between two calls Put one call o...

Page 124: ...124 Chapter 14 Portable telephone and handset features P0937240 02 ...

Page 125: ...u know something is wrong with a button the speaker the displays or some other part of the telephone hardware you can do a quick test to see which part of the telephone is not functioning properly Test the telephone display To test the telephone display 1 Press ﬁ The display shows Display test 2 Press TEST 3 Adjust the contrast level for the telephone display so you can clearly see the test result...

Page 126: ...When you press the button Rls button appears on the display Press again to end this test Test the speaker in the telephone handset The handset test is not available when a headset is plugged into the telephone 1 Press ﬁ and NEXT twice The display shows Handset test 2 Press TEST 3 Pick up the handset and listen You can hear dial tone through the handset at a maximum volume The volume is reset to ma...

Page 127: ...r supply to a telephone 1 Press ﬁ and NEXT until the display shows Power test 2 Press TEST All the indicators on the telephone light and the telephone rings at maximum volume When the test ends the display shows Power OK The test continues for five seconds or until you press a button Note Make sure the function of a button matches the label by pressing and then the button Press to end the telephon...

Page 128: ...128 Chapter 15 Troubleshooting P0937240 02 ...

Page 129: ...tion code on page133 Table 10 Features sorted by feature name Feature name Activation code ACD agent login log out ACD agent make busy ready ACD queue status Alarm time ﬁ Alarm time Cancel ﬁ Alarm time HS admin set Autodial External Autodial Internal Background Music ﬂ Background Music Cancel ﬂ Button inquiry Call Charge Indication Call Duration Timer Call Forward Call Forward Cancel Call Forward ...

Page 130: ...nate1 ﬁ Language Alternate 21 ﬁ Language Alternate 31 ﬁ Last Number Redial ﬁ Line buttons Move Line Pool ﬂ Line Redirection Line Redirection Cancel Link Long tones Malicious call identification MCID Memory buttons Program Messages Send Messages Cancel Send Messages View ﬂﬁ Name and number blocking Name and number blocking Cancel Page ﬂ Page Combined internal external ﬂ Page External external speak...

Page 131: ...umber Redial ﬂ Speed Dial Add change Speed Dial Activate Static Time ﬂ Static Time Cancel ﬂ Test telephone display ﬁ Time Transfer Transfer Cancel Transfer to mailbox ﬂ Trunk Answer Turning Restriction service off Turning Restriction service on2 Turning Ringing service off Turning Ringing service on Turning Routing service off Turning Routing service on2 View active services Voice Call ﬂﬂ Voice Ca...

Page 132: ...Wait for dial tone Notes 1 For the Companion C3050 Etiquette C3060 Portable and C3050 CT2Plus portable telephones enter followed by the numeric code to activate this feature 2Contact your System Administrator for the Service control password Table 10 Features sorted by feature name Continued Feature name Activation code ...

Page 133: ...Ring Again Ring Again Cancel Autodial Internal Conference Call Memory buttons Program Call Forward Call Forward Cancel Speed Dial Add change ﬁ Last Number Redial ﬂ Ring Type Contrast adjustment Run Stop ﬂ Page ﬂ Page Internal telephone speakers ﬂ Page External external speakers ﬂ Page Combined internal external ﬂ Line Pool ﬂﬁ Messages View ﬂﬂ Voice Call ﬂ Saved Number Redial ﬂ Class of Service ﬂ P...

Page 134: ... Do not Disturb Cancel ﬁ Call Log password ﬂ Background Music ﬂ Background Music Cancel Voice Call Deny Cancel Voice Call Deny ﬁ Language Primary1 ﬁ Language Alternate1 ﬁ Language Alternate 21 ﬁ Language Alternate 31 Trunk Answer Call Queuing Group Listening Group Listening Cancel Time Wait for dial tone ﬁ Test telephone display ﬂ Static Time ﬂ Static Time Cancel Table 11 Features sorted by activa...

Page 135: ...riction service on2 Turning Restriction service off Turning Routing service on2 Turning Routing service off ﬁ Alarm time ﬁ Alarm time Cancel ﬂ Room condition Room set Alarm time HS admin set Room condition HS admin set Room occupancy Malicious call identification MCID ACD agent login log out ACD agent make busy ready ACD queue status Express Messaging Voice Mail login Voice Mail Operator settings ...

Page 136: ...C3050 Etiquette C3060 Portable and C3050 CT2Plus portable telephones enter followed by the numeric code to activate this feature 2Contact your System Administrator for the Service control password Table 11 Features sorted by activation code Continued Activation code Description ...

Page 137: ...ed to use a feature that is currently not available from your system You cannot use the feature you selected because your telephone is locked See Set lock on page 107 Press or press VIEWâ or áVIEW to view a number that is too long to fit on the display Press OK when you have finished This indicates a long distance call May be available with Call Display services You are receiving an internal call ...

Page 138: ...m is transferring a call to you on line 061 A camped call is waiting Press the line button or use Call Queuing to answer the call Press if you have a T7100 telephone You tried to use Call Queuing but no call was ringing at your telephone There is no call ringing at your telephone If you have a flashing line button but your telephone is not ringing press the line button to answer the call on that l...

Page 139: ... before you can program a feature button You tried to use a feature while you were on a call or had calls on hold Release the call or calls before using the feature The line is in use Make the call using normal methods or wait until a line is free You tried to make receive or pick up a call when no line button was available Some features require you to have a button free Releasing calls can free u...

Page 140: ...ontinue entering digits Press BKSP to delete incorrect digits Press or OK when you have finished You entered an invalid line pool code or an invalid destination code You selected a line that is private to another telephone The destination you selected for line redirection is restricted Incoming only 9__ QUIT BKSP OK Invalid number Line denied Restricted call ...

Page 141: ...nalog telephones sending messages 71 announcement paging 69 Voice Call 75 Answer button 36 answering calls Answer button 36 Call Display services 30 Call Duration Timer 99 Call Pickup 35 CAP 33 Conference Calls 45 Group Listening 37 Handsfree 97 hearing aid compatibility 99 prime telephone 32 Privacy 96 Trunk Answer 36 using line buttons 30 using the Release button 35 Voice Call 75 ASM using diali...

Page 142: ...l blocking 102 overflow 24 ways to make a 39 Call 221 138 Call blocked 44 Call Display information 31 Call Duration Timer 99 Call Forward and Line Redirection differences 66 automatic changing settings 64 Call Forward on Busy 64 canceling 63 Forward no answer 64 ISDN terminal feature 113 overriding 64 programming 64 to voice mail 65 using 63 Call information automatic 32 changing what is shown fir...

Page 143: ...e 84 Button Inquiry 84 changing ring type 84 contrast adjustment 83 D date and time displayed instead of messages 91 displaying 99 length of a call 99 defaults button assignments 86 deleting Call Log items 78 messages from list 73 programmed features 85 Denied in Admin 41 Denied in admin 137 dial pad description 25 dial tone stuttered 112 system 112 Dial voice call 76 dialing automatic dial 42 mod...

Page 144: ...Call Forward canceling Ý 63 usingÝ 63 Call InformationÄ ÚÚ 31 Call Log entering ÚÛ 79 external calls ÚÜ 78 options Ý 78 password Þ 80 password Þ 79 viewing ÚÛ 78 Call ParkàÝ 60 Call Pickupàß 35 Call Queuing âÚ 56 Call Transfer canceling àâ 57 usingàâ 47 56 Camp on Û 58 Class of Serviceß 111 Conference Call T7100 telephone Ü 46 47 usingÜ 45 46 47 Contrast Adjustment à 83 Dialing Modes Û 42 Directed...

Page 145: ...iliary ringer 107 Background Music 100 Button Inquiry 84 Call Display 30 Call Duration Timer 99 Call Forward 63 Call Information 31 Call Log 77 Call Park 60 Call Pickup 35 Call Queuing 56 Call Transfer 56 Callback 61 Camp on 58 changing ring type 84 Class of Service password 111 Conference Calls 45 contrast adjustment 83 dialing modes 42 dialing signal Link 108 Long Tones 108 Pause 108 run stop 10...

Page 146: ...ing Link 108 Pause 108 run stop 109 Wait for Dial Tone 109 Hotline bypassing 106 setting up the telephone 106 Hunt Groups 93 95 122 Broadcast mode 94 Distribution modes 94 features 93 members of 94 Rotation mode 94 Sequential mode 94 I In use 74 139 In use SETNAME 81 Inactive feature 137 incoming call indicator 29 Incoming only 140 indicator incoming call 29 Integrated Services Digital Network ISD...

Page 147: ...CAP 33 Conference Call 46 memory buttons 27 splitting a Conference Call 47 troubleshooting 125 maintaining security 111 Make calls first 139 making calls dialing modes 42 priority call 43 using a line button 42 using line pools 41 using Ring Again 44 memory button link 108 programming 42 memory buttons 25 27 49 Message denied 74 Message list 74 Message to 74 Messages canceling a sent message 72 hi...

Page 148: ...parking a call retrieving 60 Parking full 60 password Call Log 79 80 canceling 80 changing 80 Class of Service 111 Pause 108 pause in a sequence of numbers see Wait for Dial Tone Pick up receiver 138 Pickup 36 Pickup denied 36 pickup group 35 Please wait 44 Pool code 68 portable telephone and Business Communications Manger 122 using 121 voice quality 121 power off effect on memory buttons 49 power...

Page 149: ...mming 67 Redirectºdenied 68 redirection loops avoiding 66 refusing to answer second call 96 Release a call 59 139 Release button 25 35 Release calls 139 Release using 122 releasing accidentally 99 from conference 47 remote access 110 112 remote use Class of Service password 111 security 110 using lines and features from outside the system 110 replying to a message 72 analog telephone 73 reporting ...

Page 150: ...37 SHOW 26 signal Link 108 Long Tones 108 Pause 108 run stop 109 Wait for Dial Tone 109 softkey display prompts troubleshooting 121 special telephones 105 Speed Dial making a call 51 programming for User 52 splitting a Conference Call 47 standard dial 42 Start of list 75 Still in trnsfer 58 stopping calls from ringing at your telephone 96 stuttered dial tone 112 suspending a call see also Call Par...

Page 151: ... 112 voice call 75 tracking incoming calls Call Log 77 transfer see Call Transfer 56 Transfer denied 58 transferring calls 56 Callback 61 parking a call 60 using Camp on 58 troubleshooting decrease in voice quality 121 lost calls 122 reporting and recording alarms 125 softkey display prompts 121 testing the headset 126 the power supply 127 the speaker in the handset 126 the telephone buttons 126 t...

Page 152: ...152 Index P0937240 02 Y Your list full 75 ...

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