Nortel Alteon Link Optimizer 150, Administration Manual

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Chapter 7 Working with CCR Trees 65
CallPilot 150 Telephone Administration Guide
Adding nodes to the Home node
If you create a CCR Tree with a Home menu node, and you have more choices than you can
conveniently fit in the Home menu, you can create sub-nodes. To create sub-node menus, add a
Menu node to your Home menu node.
If the Home node is an Information node, you cannot add a sub-node and the call disconnects
automatically after the Information message plays.
After you determine how many options to offer in a menu, you must determine where each option
directs the caller.
After you assign a Menu sub-node, create another set of nodes in the next level of the tree. The
nodes can be another Menu node, an Information node, a Transfer node or a Mailbox node. You
can assign up to eight nodes to each menu.
A Menu sub-node gives callers single-digit access to another list of options. For example, if your
Home node menu is:
To place an order press
⁄
. To add your name to our mailing list press
¤
. To reach our sales
department press
‹
. To speak with our attendant press
‚
.
Callers can press
⁄
to hear more options, such as:
To hear our weekly specials press
⁄
. To speak with the Order Desk press
¤
.