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Nortel Alteon Link Optimizer 150, Administration Manual

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3

CallPilot 150 Telephone Administration Guide

Contents

Chapter 1
Getting started with CallPilot  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About CallPilot  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CallPilot features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Voicemail  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Automated Attendant   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Custom Call Routing (CCR)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CallPilot options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Message Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Call Center   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How to get help  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2
Using CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Who can use CallPilot  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

System timeout   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using CallPilot with a two line display telephone  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using the dialpad  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Symbols and conventions used in this guide  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About telephone buttons  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 3
CallPilot mailboxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About installing mailboxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

System Administrator Mailbox  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

General Delivery Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Subscriber mailboxes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Guest mailboxes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Information mailboxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Mailbox Class of Service  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Class of Service values  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Mailbox properties  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Restricting outdialing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Initializing a mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Summary of Contents for Alteon Link Optimizer 150

Page 1: ...Part No P0919416 03 CallPilot 150 Telephone Administration Guide...

Page 2: ...lied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc The softwa...

Page 3: ...Who can use CallPilot 11 System timeout 11 Using CallPilot with a two line display telephone 11 Using the dialpad 12 Symbols and conventions used in this guide 13 About telephone buttons 13 Chapter 3...

Page 4: ...endant 41 About the Automated Attendant 41 Greeting Tables 42 About Company Greetings 43 Recording a Greeting 44 Setting up a Greeting Table 45 Configuring line answering 49 Changing line configuratio...

Page 5: ...nging a destination type 81 Changing a Transfer node 82 Deleting a Path 83 Chapter 8 Broadcast and Information messages 85 About Broadcast messages 85 Information mailbox messages 87 About recording a...

Page 6: ...Translation Table 109 Reviewing entries in the Dialing Translation Table 110 Changing a Dialing Translation Table entry 111 Deleting a Dialing Translation Table entry 112 Chapter 11 Troubleshooting Ca...

Page 7: ...ur Norstar system You can also use the web based CallPilot Manager to set up and operate CallPilot CallPilot features CallPilot includes Voicemail Records messages and stores them in a mailbox for eas...

Page 8: ...ion that handles incoming calls as efficiently and economically as possible Call Center answers calls then routes the calls to agents in a skillset that most closely matches the needs of the caller Ca...

Page 9: ...can enter ERC 338 Website http www nortelnetworks com itas email naitas nortelnetworks com Presales Support CSAN Telephone 1 800 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Mi...

Page 10: ...10 Chapter 1 Getting started with CallPilot P0919416 03...

Page 11: ...n This is a safety feature that prevents unauthorized use of the system For example if the system times out before you enter all the settings for a mailbox you must use the procedures in Changing a ma...

Page 12: ...r advances and the display shows the first character on the new button To delete a character press the BKSP display button 1 A B C 2 a b c D E F 3 d e f G H I 4 g h i J K L 5 j k l M N O 6 m n o P Q R...

Page 13: ...Where other telephones require you to select a line button to take a call off hold you press the button on the T7100 terminal On T7100 terminals you can answer a second call by pressing Your active ca...

Page 14: ...14 Chapter 2 Using CallPilot P0919416 03...

Page 15: ...Broadcast Messages from Only the System Administrator can access the System Administrator Mailbox Remember to check this mailbox for messages The default Class of Service for the System Administrator...

Page 16: ...refer to Initializing a mailbox on page 24 Subscriber mailboxes Create a Subscriber mailbox for each person in your organization who needs to be able to receive messages A Subscriber mailbox must be i...

Page 17: ...cement and order taking capabilities When you provide services that let a customer call into a mailbox include the mailbox number in the greeting This lets a caller transfer directly to the mailbox To...

Page 18: ...sages on page 87 Information mailboxes are maintained by the System Administrator or a mailbox owner You can use Information mailboxes to announce sales provide product lists announce special events A...

Page 19: ...th The maximum length of a mailbox greeting Greeting length is from 1 to 30 minutes Off premise Message Notification Redirects messages to another extension telephone number or pager Dialing restricti...

Page 20: ...0 30 Networking Y Y Y Y N N Y Y Target Attendant Y Y Y Y N N Y Y Call Record N N N N N N N N Mailbox UI The interface selected from the Installation Wizard as the primary interface Class of Service 9...

Page 21: ...on gives subscribers a visual indication on their telephone display that they have new messages Message Waiting Notification displays Message for you on a subscriber s display telephone when they have...

Page 22: ...n a primary extension Express Messaging Line When you create a Subscriber mailbox you can assign an Express Messaging Line to it Instead of assigning an extension number to the Subscriber mailbox assi...

Page 23: ...d CallPilot calls a mailbox owner s telephone that is call forwarded The default for Call Screening is No which means that unless subscribers have Calling Line Identification CLID they cannot determin...

Page 24: ...ox 1 Press 2 Log on by following the voice prompts 3 This display appears briefly to indicate that you must change your password 4 Enter a new password from four to eight digits long that does not sta...

Page 25: ...xtension number 7 Enter a Class of Service from 1 to 16 8 Enter the mailbox owner s last name press enter the mailbox owner s first name or initial and then press OK The name can be a maximum of 16 ch...

Page 26: ...NEXT 18 Press CHNG if you want to assign another Alternate extension or press NEXT and go to step 21 This display does not appear unless you assigned an Alternate extension 19 Enter the second Alterna...

Page 27: ...16 8 Enter the mailbox owner s last name press enter the mailbox owner s first name or initial and then press OK For information on entering names using the telephone dialpad refer to Using the dialpa...

Page 28: ...r mailbox number and password and then press OK 2 Press MBOX 3 Press ADD 4 Enter the Information Mailbox number 5 Press NEXT 6 Press OK 7 Enter a Class of Service from 1 to 16 8 Enter the mailbox name...

Page 29: ...umber Class of Service is the same for all mailboxes the Call Screening setting is the same for all mailboxes the mailbox name is taken from the extension names assigned on your system If extension na...

Page 30: ...ween 1 and 500 Although line pools are labelled by a letter such as A B or C CallPilot accepts only numbers If you enter a line pool use 1 for A 2 for B 3 for C and so on 10 Press OK 11 Press NEXT or...

Page 31: ...ox cannot be opened until the password is reset Refer to To change a mailbox on page 32 Password expiry In its Class of Service each mailbox is assigned the maximum number of days a password remains a...

Page 32: ...After you reset a mailbox password tell the mailbox owner to change the default password as soon as possible While the mailbox has the default password the mailbox is vulnerable to unauthorized access...

Page 33: ...ames using the telephone dialpad refer to Using the dialpad on page 12 14 Press NEXT 15 If you want to change whether the mailbox owner s name is included in the Company Directory press CHNG or press...

Page 34: ...HNG to change the second Alternate extension 25 If you want to delete the second Alternate extension press The display shows Alt2 ext none or if you want to change the second Alternate extension numbe...

Page 35: ...ox the message Mbox in CCR appears on your display You cannot delete a mailbox if it is currently in use it is used in a CLID table or a CCR Tree it is the System Administrator or the General Delivery...

Page 36: ...to the Group List the subscriber does not receive the message For instructions on how to send a Group List message to a Voice Group List refer to the CallPilot Reference Guide About Group List Number...

Page 37: ...caller who leaves a message for the mailboxes in the group 7 To listen to your recording press PLAY or to accept the recording press OK or to record the name again press RETRY 8 Enter the Group List n...

Page 38: ...Press GLIST 4 Press CHNG 5 Enter the number of the Group List you want to change 6 To change the Group List name press CHNG or press NEXT and go to step 9 7 Enter the new Group List name and press OK...

Page 39: ...or press DEL to delete a mailbox number from the Group List or press VIEW to view the members of the Group List 13 Enter the number of the mailbox you want to add or delete 14 After you make the chan...

Page 40: ...s from the CallPilot system To delete a Group List 1 Press Enter the System Administrator Mailbox number and password and then press OK 2 Press OTHR 3 Press GLIST 4 Press DEL 5 Enter the number of the...

Page 41: ...when they call the sales line and a different greeting when they call the customer support line After the greeting the Automated Attendant Menu offers a range of options that callers can select using...

Page 42: ...example if your company has two incoming lines and you want to have one line assigned to the alternate language assign the line to the Greeting Table that has greetings recorded in the alternate langu...

Page 43: ...Greeting 1 plays as the Morning Greeting for Greeting Table 1 2 3 and 4 If you use only one Greeting Table the numbered greetings you record from 1 to 4 play automatically You do not have to assign Gr...

Page 44: ...record from 1 to 40 and press OK 6 Press REC At the tone record your greeting Do not hang up the handset when you are finished recording 7 Press OK to end your recording 8 To listen to the greeting p...

Page 45: ...nt uses when answering incoming calls If the CallPilot bilingual option is not enabled you cannot set up a language preference Greeting table attendant A Greeting Table Attendant overrides the designa...

Page 46: ...ernoon Evening and Non business Greetings to the Greeting Table repeat steps 10 through 12 or if you are finished assigning Greetings press NEXT until you see the display in step 14 that you can assig...

Page 47: ...day 24 Enter the Monday Morning start time and press AM or PM This is a four digit field Any single digit hour must be preceded by a zero 25 Press NEXT 26 Press CHNG 27 Enter the Monday Afternoon star...

Page 48: ...ess AM or PM 34 Press DAY 35 Repeat steps 23 through 34 for each day of the week 36 Press to return to the Auto Atdt Admin display and continue setting up Greeting Tables or press to end the session M...

Page 49: ...the System Administrator Mailbox number and password and then press OK 2 Press AA 3 Press LINES 4 Enter the number of the line you want to configure and press OK 5 Press CHNG to toggle the Answer stat...

Page 50: ...word and then press OK 2 Press AA 3 Press LINES 4 Enter the line number and press OK 5 Use the NEXT and CHNG buttons to view the assigned lines or change the answer status You can press to return to s...

Page 51: ...s you use contact your Norstar administrator Without CLID personalized greetings CLID Routing Table and other features related to CLID do not work To assign or change the number of rings 1 Press Enter...

Page 52: ...sented to internal callers or callers who use Feature 981 or Feature 986 If you disable Touchtone Gate re record the Company Greeting to include If you are calling from a tone dial telephone please di...

Page 53: ...e Gate 7 Press CHNG to change the custom voice prompt Greeting number or press OK to accept the custom voice prompt Greeting number and go to step 11 8 Enter the custom voice prompt Greeting number an...

Page 54: ...r 4165960196 the system routes an incoming call from this number to a specific destination However if you make 416 a table entry all incoming calls with this prefix are routed to a specific destinatio...

Page 55: ...the phone number to a Greeting Table Press TABLE Enter a Greeting Table number from 1 to 4 Press OK To route the phone number to an extension Press EXT Enter the extension number Press OK To route the...

Page 56: ...elete and press OK 5 Press CHNG and follow the display prompts to change the phone number Each phone number assigned to the CLID Routing Table must be unique or press NEXT to view the next phone numbe...

Page 57: ...ts callers can hear an Information Message leave a message in a mailbox transfer to an extension or an external number go to a sub menu Custom Call Routing overview To build a CCR Tree you start by cr...

Page 58: ...access a sub menu leave a message transfer to an extension or an external number or play an Information Message A Home node can offer up to eight options By default 0 is reserved for reaching the Ope...

Page 59: ...node is an Information Message the caller disconnects at the end of the message You cannot specify another destination For information on destination types refer to Destination types on page 60 Using...

Page 60: ...en to an Information Message or leave a message in a mailbox Each Information Message and Mailbox node must have a destination Previous returns the caller to the previous menu Home returns the caller...

Page 61: ...contest press Transfer Transfers the call to the Service department Home node To place an order press To add your name to our mailing list press To speak to our sales department press To speak to our...

Page 62: ...62 Chapter 6 Custom Call Routing P0919416 03...

Page 63: ...n Information message If the Home node is a Menu node create the sub nodes The sub nodes can be Menu sub nodes Information nodes Mailbox nodes Transfer nodes 2 Assign the CCR Tree to a Greeting Table...

Page 64: ...om 1 to 8 and press OK 6 Press BUILD 7 Pick up the handset and press REC 8 At the tone record your Home Menu or Information message and press OK to end the recording Do not replace the handset 9 If yo...

Page 65: ...w many options to offer in a menu you must determine where each option directs the caller After you assign a Menu sub node create another set of nodes in the next level of the tree The nodes can be an...

Page 66: ...OK For example to create a Menu node on the second level of the CCR Tree enter The first 1 is the path of the first level Menu node The second digit is the path where you want to create the new Menu n...

Page 67: ...lPilot 150 Telephone Administration Guide 14 Press END 15 Press SAVE 16 Press YES 17 This display appears briefly 18 Press to end the session Path RETRY END OK Tree x SAVE PRINT QUIT Save as tree x YE...

Page 68: ...and press OK For example to create an Information node on the second level of a CCR Tree enter The first 1 is the path of the first level Menu node The second digit is the path where you want to crea...

Page 69: ...ou want to return the caller to the Home node or press DISC if you want to disconnect the call For more information on destinations refer to Destination types on page 60 14 Press END 15 Press SAVE 16...

Page 70: ...r the System Administrator Mailbox number and password and then press OK 2 Press OTHR 3 Press CCR 4 Press ADMIN 5 Enter the number of the CCR Tree you want to add a Mailbox node to and press OK 6 Pres...

Page 71: ...ou want to return the caller to the Home node or press DISC if you want to disconnect the call For more information on destinations refer to Destination types on page 60 12 Press END 13 Press SAVE 14...

Page 72: ...Press CHNG 7 Enter the Path number and press OK For example to create a Transfer node on the second level of a CCR Tree enter The first 1 is the path of the first level Menu node The second digit is t...

Page 73: ...orm a Link transfer for a CCR external transfer you must press before the telephone number For example for the telephone number is the telephone number dialed For information on preventing unauthorize...

Page 74: ...A 2 for B 3 for C and so on 13 Press OK to accept the line or pool number 14 Enter a destination telephone number up to 30 digits and press OK 15 Press OK to accept the destination phone number or pre...

Page 75: ...number Press Description or DIGS to resume adding digits to the destination phone number or PAUS to enter a timed pause that appears as P on the display Pauses are four seconds long You can press PAU...

Page 76: ...OK 6 Press NEXT until you see this display 7 Press CHNG if you want to assign a CCR Tree to the Greeting Table for the morning or press NEXT if you do not want to assign a CCR Tree and go to step 11...

Page 77: ...ure service is not disrupted by removing any references to the CCR Tree from the Greeting Tables and the CLID Routing Table To disable a Tree 1 Press Enter the System Administrator Mailbox number and...

Page 78: ...Enter the System Administrator Mailbox number and password and then press OK 2 Press OTHR 3 Press CCR 4 Press ADMIN 5 Enter the number of the CCR Tree you want to delete and press OK 6 Press 7 Press...

Page 79: ...press REC Do not use handsfree At the tone record the primary language menu 10 Press OK to end your recording 11 Press OK to accept your recording 12 Press NO if you do not want to record an alternat...

Page 80: ...r the new mailbox number Make sure the mailbox is initialized before you assign it to a CCR Tree 11 Press OK if you want to accept the assigned destination type or press CHNG and assign a new destinat...

Page 81: ...Press CHNG 7 Enter the Path number of the node you want to change and press OK 8 Press CHNG The display shows Info if you are changing an Information node 9 Press NEXT 10 Press CHNG 11 Change the dest...

Page 82: ...h number of the node you want to change and press OK 8 Press CHNG 9 Press CHNG 10 Press INT if you are changing an internal extension or press EXT if you are changing an external extension 11 Enter th...

Page 83: ...K 2 Press OTHR 3 Press CCR 4 Press ADMIN 5 Enter the number of the CCR Tree that you want to change and press OK 6 Press CHNG 7 Enter the Path number you want to delete and press OK 8 Press ERASE 9 Pr...

Page 84: ...84 Chapter 7 Working with CCR Trees P0919416 03 15 Press to end the session CCR Admin ADMIN...

Page 85: ...address If you use the CallPilot interface is the default Broadcast message address If you use the Norstar Voice Mail interface is the default Broadcast message address To send a Broadcast message you...

Page 86: ...ress OK or A mailbox summary is announced 4 Press COMP or to enter the Compose Message option 5 Enter the Broadcast message address and press OK or is the default Broadcast message address The Broadca...

Page 87: ...fore you record an Information mailbox message you must determine what the message includes As you prepare the message be sure to include important times and dates For example Paddy s Dance Studio pro...

Page 88: ...Information mailbox 2 If you use the CallPilot interface Press to open the Greetings Options menu Go to step 3 If you use the Norstar Voice Mail interface Press ADMIN or Press GREET or Go to step 3 3...

Page 89: ...initialize CallPilot 1 Press Enter the System Administrator Mailbox number and password and then press OK If you reset CallPilot before you do the initial setup enter the default password 0000 2 Press...

Page 90: ...r and you go to step 12 8 The default Group List leading digit is 9 Press CHNG if you want to enter a new Group List leading digit or press NEXT 9 If you want to change the primary interface press CHN...

Page 91: ...ns The default password is 0000 After you reset the System Administrator password you must log on and change the password immediately to prevent a security breach To reset the System Administrator pas...

Page 92: ...allers Set the Operator status to No when your receptionist or designated operator goes for a break lunch or leaves in the afternoon When the Operator Status is set to No a caller who requests an Oper...

Page 93: ...perator password if it is forgotten Resetting the Operator password resets the Operator password to the default of Operator 1 Press 2 Enter the Operator password or the default Operator password Opera...

Page 94: ...ables If you set the Business Status to Yes greetings are played according to the time scheduled in the Greeting Tables For example if Business Status is set to Yes the Morning Afternoon and Evening G...

Page 95: ...incoming calls and presents each caller with the Company Greeting and the Automated Attendant menu When Answer Lines is disabled CallPilot does not answer incoming calls Your receptionist must answer...

Page 96: ...Attendant status is set to No callers do not have any options after they leaving a message Callers hear the voice prompt Message delivered Exiting the system good bye and the call ends You can set the...

Page 97: ...eetings that are assigned to the Automated Attendant voice prompt selections for callers who use the Automated Attendant voice prompt selections for callers who transfer to mailbox greetings To change...

Page 98: ...the secondary language 8 Press to end the session Note You cannot change the Group List leading digit to a number that conflicts with mailbox numbers For example if your company has mailboxes ranging...

Page 99: ...formation Mailboxes or press to reach the Operator Subscribers can still record and send messages from their mailbox to other CallPilot mailboxes CallPilot users still can leave a message in a mailbox...

Page 100: ...the DIR button option does not appear on two line display telephones when a subscriber sends a message from their mailbox or uses the Leave Message feature the prompt Press to use the Directory does n...

Page 101: ...te incoming calls For more information on Off premise Message Notification and Outbound Transfer features refer to Class of Service values on page 20 To designate the number of channels for outdialing...

Page 102: ...alls that are usually directed to the General Delivery Mailbox are not allowed the Automated Attendant does not transfer external callers to the General Delivery mailbox External callers are directed...

Page 103: ...DD to display the system identification number or press VIEW to view the options that are enabled on the CallPilot system 4 The display shows the system identification number Press OK 5 Enter the firs...

Page 104: ...try to access an uninitialized mailbox from an external number are denied access After the subscriber initializes their mailbox from an internal telephone they can access their mailbox from any tone...

Page 105: ...ut value the number CallPilot searches for in the Dialing Translation Table the Output value is substituted for the Input value This change results in a telephone number that can be dialed on the loca...

Page 106: ...The Table does not attempt to translate international telephone numbers 416 The Table removes the 416 area code and dials all calls as 7 digits 905206 90527 etc 135 more entries 905206 90527 etc 135 m...

Page 107: ...ode is considered missing if the number has fewer than 10 digits The default for this parameter is none The field for this parameter is a maximum of 6 digits If this parameter is set to none no area c...

Page 108: ...istance access code 6 Press NEXT 7 Press CHNG and enter the area code or press NEXT if you do not want to set this property and go to step 10 8 Press OK to accept the area code 9 Press NEXT 10 Press C...

Page 109: ...nslation Table from a site in metropolitan Toronto on page 106 To build a Dialing Translation Table 1 Press Enter the System Administrator Mailbox number and password then press OK 2 Press This option...

Page 110: ...password and then press OK 2 Press This option does not appear as a display button option 3 Press TABLE 4 Press CHNG 5 Press NEXT to view the next entry in the table Inval outval is an example of a T...

Page 111: ...To change an entry in the Dialing Translation Table 1 Press Enter the System Administrator Mailbox number and password and then press OK 2 Press This option does not appear as a display button option...

Page 112: ...ation Table 1 Press Enter the System Administrator Mailbox number and password then press OK 2 Press This option does not appear as a display button option 3 Press TABLE 4 Press CHNG 5 Press OTHR Inva...

Page 113: ...vel The system waits for a caller to respond If a response is not received the call transfers to the receptionist or designated Operator If they are not available the call transfers to the General Del...

Page 114: ...for internal extensions only Outbound Transfer capability is part of a subscriber s Class of Service Refer to Class of Service values on page 20 for the Class of Service values for Outbound Transfer...

Page 115: ...ttempts in its Class of Service CallPilot records the number of incorrect attempts from the last time the mailbox was successfully accessed If the number is exceeded the mailbox owner is locked out an...

Page 116: ...must be enabled during installation If the Group List feature is not enabled you cannot create a Group List To enable this feature you must reset CallPilot For instructions on resetting CallPilot ref...

Page 117: ...Meaning Already a member Appears if you try add the same mailbox to a Group List twice You cannot assign a mailbox to the same Group List twice Cannot delete Appears if you try to delete a Special Mai...

Page 118: ...ssword Invalid path Appears if you enter an incorrect number for a Path The Path number is a series of numbers where each number must be from 0 to 8 This message also appears if all the Paths on a Tre...

Page 119: ...if the Company Directory is empty Either CallPilot mailboxes have not been initialized by the subscribers or there are no mailboxes added to CallPilot No glist avail Appears if the maximum number of G...

Page 120: ...ace Appears if the CallPilot Message Storage capacity is full You must delete old messages from the General Delivery Mailbox and tell subscribers to delete any unnecessarily stored messages from their...

Page 121: ...a marketing receptionist s telephone has a ringing line appearance of the marketing director s telephone and the receptionist s telephone is call forwarded to CallPilot incoming calls transfer to the...

Page 122: ...od of time they can forward their telephone to their mailbox using CFAC When forwarded all calls to the mailbox owner s extension transfer to their mailbox To call forward to a mailbox press To cancel...

Page 123: ...Personal Mailbox Greeting The central receptionist The On Your Toes Dance Studio s receptionist handles all calls from the studio s published telephone number If the receptionist does not answer the t...

Page 124: ...message says You have reached the Costume Room No one is available to take your call Please leave your name and number and a brief message after the tone and we will return your call as soon as possi...

Page 125: ...Routing routes callers along a call path The central receptionist Bridge Stone s receptionist handles all calls from the published telephone number When the receptionist is unable to answer the teleph...

Page 126: ...each our shipping and receiving department press To speak with our receptionist press The Customer Service and Sales department This department has two receptionists two customer service representativ...

Page 127: ...feature When CallPilot is set up this way CFNA for the manager s set is not used The receptionist answers the manager s calls and uses CallPilot s Transfer feature to transfer the caller to the manag...

Page 128: ...the CallPilot extension and connections between the telephone system Call Forward All Calls CFAC Any ringing line or answer button appearance on a set forwards to the extension specified by the call f...

Page 129: ...all tones and ringing to a set When a call transfers to a set with DND activated the call appears as a flashing indicator on an available line The Automated Attendant transfers the caller to the mailb...

Page 130: ...Night Ring extension for an incoming line a caller immediately hears the CallPilot Automated Attendant Prime Set When you configure lines on your system you can designate CallPilot as the prime exten...

Page 131: ...to CallPilot during specific time periods such as lunch time or non business hours CallPilot answers with the Automated Attendant Transfer Callback Calls through the Automated Attendant that transfer...

Page 132: ...132 Chapter 12 CallPilot configuration tips P0919416 03...

Page 133: ...sword Special Mailbox types General Delivery Mailbox System Administrator Mailbox Automated Attendant Extension Number CO Line Greeting assignment Line number Greeting Table Greeting Table number Numb...

Page 134: ...ng length 1 10 min none Message retention time 0 days indefinite none Group Lists Group List number 001 099 901 999 901 999 Number of members 1 125 none Hardware Specifications CallPilot 150 Number of...

Page 135: ...e Message Feature 980 Open Mailbox Feature 981 Operator Status Feature 982 Configuration Feature 983 CallPilot extension number Feature 985 Transfer to mailbox Feature 986 Interrupt Feature 987 Call R...

Page 136: ...136 Chapter 13 Default configuration values P0919416 03...

Page 137: ...uage A secondary language used for greetings and prompts To use an Alternate Language you must enable the Bilingual Option The Alternate Language cannot be the same as the Primary Language Attendant s...

Page 138: ...al voice and text list of the names of mailbox owners with initialized mailboxes who are designated to appear in the directory Configuration The tasks involved in setting up the different parameters o...

Page 139: ...ensions A two to seven digit number that is used to reach a designated telephone Extension length The number of digits in an extension and an CallPilot mailbox number The extension length ranges from...

Page 140: ...aller and then disconnects the call when the announcement is finished Home Menu voice prompt A voice prompt that provides a list of number options When pressed these options route a caller to a sub me...

Page 141: ...custom menu or you can assign the CCR Home Menu to play instead of an Automated Attendant menu Message Waiting Notification Message Waiting Notification provides a mailbox owner with a message notific...

Page 142: ...represents the sequence of digits that callers enter to route themselves along the Path Primary Greeting The main greeting played in a Personal Mailbox to callers who want to leave a message Resetting...

Page 143: ...y the System Administrator for sending Broadcast Messages This is the System Administrator s Personal Mailbox Target Attendant The Target Attendant is assigned to answer a telephone when a caller open...

Page 144: ...144 Glossary P0919416 03...

Page 145: ...y ATA 2 and ASM 128 Autodial 128 Camp On 128 Delayed Ring Transfer DRT 129 Disconnect Supervision 129 Do Not Disturb DND 129 Intercom numbers 129 Language choice 130 Messages 130 Night Service 130 Pri...

Page 146: ...y translation 107 setting 108 Dialing Translation Table example 106 107 reviewing entries 110 Disabling 102 CCR Tree 77 Disconnect Supervision CallPilot Feature Compatibility 129 Display 13 log prompt...

Page 147: ...te 21 password expiry 19 properties 21 alternate extensions 22 Call Screening 23 Express Messaging Line 22 include in Company Directory 21 Message Waiting Notification 21 outdial route 21 troubleshoot...

Page 148: ...Leave Message 80 Leave Message Point 70 Transfer 82 Prime Set CallPilot Feature Compatibility 130 Private line CallPilot Feature Compatibility 130 Prompt language in Class of Service 19 Properties mai...

Page 149: ...13 Company Directory 115 error messages 117 Extension number length 114 Forward denied 114 General Delivery Mailbox 113 greetings 113 Group List 116 log prompt 114 mailbox not accepting messages 115 m...

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