Nortel Alteon Link Optimizer 150, Administration Manual

Page: 18 / 149

18 Chapter 3 CallPilot mailboxes
P0919416 03
Make sure the leading digit of Guest mailbox numbers is different from the leading digit of the
extensions. If you must use the same leading digit, ensure the Guest mailbox numbers are
“out-of-range” extension numbers. To test if an extension is out-of-range, dial it from another
extension. If the number is out-of-range, the display shows
Invalid number
. If the number is
not out-of-range but does not have a set plugged into the corresponding port, the display shows
Not in service
.
You must assign a Class of Service to the Guest mailbox. When you assign a Class of Service to a
Guest mailbox used as an order mailbox, choose a Class of Service that has the maximum mailbox
greeting and message time available. Refer to
“Mailbox Class of Service” on page 19 .
Information mailboxes
Information mailboxes play an informative message to callers who access it. An Information
mailbox must be initialized before it can play an information message. Callers cannot leave
messages in Information mailboxes. Information mailboxes do not have operating extensions. For
more information about Information messages refer to
“Information mailbox messages” on page
87 .
Information mailboxes are maintained by the System Administrator or a mailbox owner.
You can use Information mailboxes to:
• announce sales
• provide product lists
• announce special events
A caller is disconnected automatically after listening to an Information mailbox. Information
mailbox Greetings can be recorded by you or by the person assigned the Information mailbox.
To let callers know about your company’s Information mailboxes:
• Advertise the Automated Attendant main number, and record a Company Greeting that
mentions the Information mailbox services.
• Provide a list of your company’s Information mailboxes in brochures and telephone directory
advertising.
• Mention the Information mailboxes in the Company Greeting if your company has a small
number of Information mailboxes, such as three or four. Use Custom Call Routing (CCR) if
you have a large number of Information mailboxes.
• Assign the Operator as the transfer point for all Information mailbox inquiries. Record a
statement in the Company Greeting that tells callers to press zero to reach company
information. For example, “Good Afternoon. This is On Your Toes Dance Studio. To reach our
studio, press
›fl
. To listen to one of our special announcements, press
‚
to reach the
Operator.”
When a caller presses zero, have the Operator provide a list of the Information mailboxes and
transfer the caller accordingly.