Nortel Alteon Link Optimizer 150, Administration Manual

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Chapter 5 Setting up the Automated Attendant 45
CallPilot 150 Telephone Administration Guide
Setting up a Greeting Table
To set up a Greeting Table you:
• can record a Custom prompt if you want to replace the Automated Attendant Menu
• assign Greetings for each time of day to the Greeting Tables
• assign a language preference if you use bilingual operation
• assign a Greeting Table Attendant
• assign a CCR Tree
• set your company’s Business Hours
Note: You must build a CCR Tree before you can assign it to a Greeting Table. For
information on building a CCR Tree, refer to “Building a CCR Tree” on page 63 .
Custom prompts
You can record a Custom prompt to replace the Automated Attendant
Menu prompt. We recommend that you record prompts that are at least
eight seconds long.
In the Custom prompt you can provide the caller with a list of options such
as choosing the alternate language, accessing the Company Directory and
reaching an operator. You can record a Primary and an Alternate Custom
prompt for each Greeting Table.
Greeting For each Greeting Table you can assign what Greeting plays for each time
of day.
Language preference You can set the language preference for each Greeting Table. This setting
determines which language the Automated Attendant uses when
answering incoming calls. If the CallPilot bilingual option is not enabled,
you cannot set up a language preference.
Greeting table attendant A Greeting Table Attendant overrides the designated Operator. If the
Attendant does not answer, the call goes to the destination mailbox, or the
General Delivery Mailbox if not destination mailbox is assigned.
CCR Tree For each Greeting Table you can assign a CCR Tree for each time of day.
Assigning a CCR Tree to a Greeting Table is optional. You must build a
CCR Tree before you can assign it to a Greeting Table.
If you do not assign a CCR Tree to a Greeting Table the caller hears the
greeting you assign and then hears the Auto Attendant menu.
If you assign a CCR Tree to a Greeting Table the caller hears the greeting
you assign and then hears the CCR Tree menu.
Business hours Setting the Business Hours determines when each greeting is played for
each Greeting Table. Business Hours are divided into Morning, Afternoon,
Evening, and Non-business categories for each of the seven days of the
week for each Greeting Table.
To set up the days when your business is not open, set all the start times to
12:00 a.m. This ensures that the Non-business greeting plays throughout
the day.
The Non-business greeting can also be turned on and off using the
Business Status feature. When the Business Status is set to Off, the
Non-business greeting continues to play until you set the Business Status
to On.